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LINE Pay是什么样的服务? toggle
(本帮助说明仅提供英文版本)

LINE Pay is a digital wallet service for your smartphone offered by LINE. You can use it to shop both online and offline by adding money to your account in advance.

For details about using LINE Pay, please see this blog entry (only available in Japanese).
Note: To sign up for LINE Pay, you need a LINE account that is registered with a Japanese phone number.

By verifying your identity, you can convert your LINE Cash account to a LINE Money account, and get access to features for sending and withdrawing money.

Related Help articles:

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LINE Pay卡和Google Pay都是什么服务? toggle
(本帮助说明仅提供英文版本)

For more information about LINE Pay cards and Google Pay, please refer to the LINE Pay card Help page.

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推荐配置是什么? toggle
推荐配置如下:
 
iOS版
- iOS 10.0以上版本
 
Android版
- Android OS 5.0以上版本
 
浏览器
- Google Chrome :30以上版本 
- Microsoft Internet Explorer :11以上版本 
- Mozilla Firefox:27以上版本
 
请您在使用时也同时确认LINE的推荐配置
 
如需重新设置密码,需要通过语音通话接收验证码。
因此,请您在LINE帐号中绑定可以进行语音通话的电话号码。

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使用LINE Pay时需要支付手续费吗? toggle
(本帮助说明仅提供英文版本)

There are no service charges for making payments with LINE Pay, adding money to your LINE Pay balance, or sending money to friends on LINE.

However, there are service charges for the following features:

• LINE Pay balance withdrawals: JPY 220 per withdrawal
• Wire transfers: JPY 176 per transfer
• Scan Bill payments
Note: For more information on Scan Bill payment service charges, see this Help article.

There are also separate service charges for merchants using LINE Pay. For details, see the LINE Pay Merchant website.

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LINE Pay安全吗? toggle
为防止帐号被盗,您可以在LINE Pay中设置与LINE帐号不同的密码。
LINE Pay密码是当您的手机丢失、被盗时,能够保护您的LINE Pay帐号的一种手段。
※为确保您可以更加安全地使用本服务,请设置LINE Pay密码。

开启锁定密码功能后,您的余额或卡片信息等内容将可以得到有效的保护。

设置锁定密码的方法,请参考以下内容。

操作步骤
1)依次点击LINE Pay主菜单>[设置][密码]
2)开启[锁定密码]

同时,使用LINE Pay时,高度加密的功能可以保护您支付时的个人信息及支付信息不受钓鱼网站的攻击,并且系统将对用户信息及LINE Pay帐号信息实行双重确认。
支付时,需要在智能手机中启动LINE Pay,并且由您本人进行操作来完成支付。
届时页面上方将显示用户本人的LINE个人信息,您可以由此确认该支付是通过LINE Pay完成。
※如果是钓鱼网站,将不会显示用户的个人信息。

另外,如果您丢失了智能手机,可通过联系我们停用LINE Pay帐号,敬请放心。
同时,如果您希望重新激活帐号,请通过您的智能手机直接进行操作。

如果您希望停用LINE Pay帐号,请您确认此处内容后进行申请。

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“LINE Cash”和“LINE Money”都是什么? toggle
(本帮助说明仅提供英文版本)

There are two types of LINE Pay accounts: LINE Cash and LINE Money. The features available depend on which account type you have.
Note: You can also make payments using LINE Pay without signing up for an account. For details, see this Help article.

LINE Cash account
When you sign up for LINE Pay, you get a LINE Cash account. With this account type, you can make purchases using your LINE Pay balance (once you've added money to it) or a registered credit card. You can also have a LINE Pay card issued, which can be used for making payments at JCB merchants.

A LINE Cash account also lets you:
• Request money from friends on LINE
• Request to split bills with friends on LINE
Note: You can only send requests with a LINE Cash account, and you cannot send money or pay split bills yourself.

LINE Money account
When you verify your identity with LINE Pay, your LINE Cash account becomes a LINE Money account.

In addition to the features of a LINE Cash account, a LINE Money account lets you:
• Send money to friends on LINE
• Make withdrawals from your LINE Pay balance
• Make wire transfers

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使用LINE Money时,怎样进行身份验证? toggle
(本帮助说明仅提供英文版本)

To use LINE Money, you need to first verify your identity.

From the LINE Pay main menu, tap Settings > Identity Verification and choose one of the three verification methods listed below.
Note: 
- If you haven't set a passcode, you'll need to set one after agreeing to the Terms of Use.
- Your request to verify your identity will be canceled if you unsuccessfully try to transfer your LINE account (e.g. after changing devices).

• Bank account verification
Verify your identity by linking your bank account to LINE Pay. See this Help article for details.

• Verify your identity online
Use any of the acceptable forms of ID mentioned below and follow the on-screen instructions to verify your identity.
Note:
- This option may not be available on some devices.
- You will need to take a photo of the side of your ID (laid flat). Refer to the video below for instructions on how to do so.


• Postal verification
Follow the on-screen instructions and take a photo of one of the acceptable forms of ID mentioned below. A postcard will then be sent by surface mail to your registered address, which you can use for verification.
Note:
- It may take anywhere from a few days to a few weeks for the postcard to arrive.
- Follow the instructions on the postcard to complete the registration process.

Use any of the following photo IDs when verifying your identity online or with a postcard:
- Driver's license
- 運転経歴証明書 (driving history certificate)
- Japanese passport
- Individual Number (My Number) Card
Note: The notification card for your Individual Number is not accepted.
- Residence card
- Special permanent resident certificate

Once you've completed verifying your identity with either the "Verify Your Identity Online" or "Postal Verification" method, you'll receive a notification from the LINE Pay identity verification account and you'll be able to send money and use other LINE Money services.
Note: You need to use LINE version 9.7 or later (Android) to verify your identity with these two options.

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怎样绑定银行账户? toggle
(本帮助说明仅提供英文版本)

To Link your bank account:
1. From the LINE Pay menu, tap Add Money > Bank Account.
2. Select your bank from the list.
Note: Japan Post Bank account users need to verify their identities from September 27, 2017. If you linked a Japan Post Bank account before 6 pm on September 27, 2017, you don't need to verify your identity.
3. Enter the required information.
Note:
- Make sure to enter the bank account holder's name.
- If a middle name appears in the bank account holder's name, please enter it in either the first or last name field.

After selecting your bank, please complete its registration process. If you have any questions about the steps on the bank website, we ask that you contact the bank directly for assistance.

Once your bank account is linked to your LINE Pay account, your identity will be verified and you can start using LINE Money.

For more details about the linked bank account service and which bank accounts can be linked, see this Help article.

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