LINE

支付

LINE Pay中有哪些支付方式? toggle
(本帮助说明仅提供英文版本)

With LINE Pay, you can easily make payments with a credit card, debit card, or money you added to your LINE Pay balance.

You can also make debit payments with your linked bank account.
Note: Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank.

Accepted payment methods vary by merchant. Be sure to check each merchant’s payment page to see which options are available.

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我可以在哪些服务或店铺使用LINE Pay支付? toggle
(本帮助说明仅提供英文版本)

Please see this page for a list of merchants that accept LINE Pay. (Only available in Japanese.)

Payments that are not for LINE services can only be made using your LINE Pay balance.

When making payments at online stores for LINE services, you can use a credit card registered to LINE Pay or your LINE Pay balance. LINE Pay cards and virtual cards can be used at JCB affiliated merchants.

Google Pay can be used at merchants that accept QUICPay+ all over Japan. Please see here for details about QUICPay. (Website only available in Japanese.)

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怎样取消订单? toggle
请直接向您购买商品的店铺咨询取消订单的方法。

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自动支付的金额与上次不同 toggle
我们会与加盟店或信用卡公司、银行等合作公司,共同举办各种活动。
因此,在活动期间,如果您有设置为每次自动支付的交易,根据举办的活动内容不同,支付金额可能会与上次的金额不同。

详细情况请确认各活动的活动期间、优惠及条件。

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怎样查询商品的配送情况? toggle
商品的配送情况请向您购物的店铺咨询。

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怎样使用LINE Pay在线支付时购买商品? toggle
使用LINE Pay购买商品的步骤如下。

购买步骤
如果您已注册LINE Pay
1)支付时选择[LINE Pay]
2)在智能手机中启动LINE Pay
3)在显示的支付页面中选择支付方式后,点击[支付]
4)输入LINE Pay密码后,点击[确认]
※根据加盟店不同,系统有可能切换至支付完成页面,并需要您进行完成订单的手续。

您可以在部分加盟店使用离线支付。
支付方法请点击此处

如果您在未注册LINE Pay的情况下进行支付
1)支付时选择[LINE Pay]
2)如果您的LINE中未绑定电话号码,请先绑定电话号码
※如果LINE中不绑定电话号码,将无法使用支付功能。
3)输入信用卡信息
4)选择您是否注册了LINE Pay
※如果您希望注册LINE Pay,请设置密码
5)同意各条款
6)点击[支付]
※根据加盟店不同,系统有可能切换至支付完成页面,并需要您进行完成订单的手续。

※完成支付后,您会收到由LINE Pay发送的关于[支付明细说明]的LINE聊天信息

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支付提示中的交易完成日显示“待机中”,代表支付尚未完成吗? toggle
系统将会在您完成支付时向您发送支付成功的提示信息。
如果在您完成支付后,加盟店未能确认您的订单,系统将会自动取消该支付。

若支付被取消,您将会收到商品已取消的提示信息,信息内会显示该笔购买记录已被取消。
※若确认日中显示了日期,则表示订单已经确认。

如显示[待机中],表示加盟店方面正在进行最后的处理。
※各加盟店完成最后处理的时间有所不同,可能需要几个小时才能确认结果。

您可以在购买记录中确认加盟店的支付处理结果。

支付记录的确认步骤
1)依次点击主菜单页面的[设置][购买记录][账户明细]
※您也可以在[通知]中进行确认。

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未注册LINE Pay,也可以进行支付吗? toggle
如果您是LINE用户,则无需额外进行注册即可使用LINE Pay支付。

支付方式的相关内容,请参考此处

另外,支付完毕后,LINE Pay的官方帐号会以LINE聊天信息的形式,向您的LINE发送支付明细的说明信息。

同时,您订购商品的发送情况以及取消订单的相关内容,请直接向您购买商品的加盟店咨询。

※在未加入LINE Pay的状态下使用支付功能时,需要您事先同意各条款内容。
具体请参考以下内容。

使用日本手机号码的用户

使用台湾手机号码的用户

使用泰国手机号码的用户

使用其他国家或地区手机号码的用户

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无法使用LINE Pay中绑定的信用卡支付 toggle
如果您无法使用卡片进行支付,可能因以下几种原因导致。

- 卡片信息无效
- 出现临时错误
- 防止盗用的系统被激活

请您再次确认绑定卡片是否可以进行在线支付,或者是否正确输入了卡片信息。

如果确认以上内容后问题仍持续发生,请通过下方的意见反馈进行咨询。
※请根据绑定的电话号码的国际区号进行选择。

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什么是[扫描]? toggle
[扫描]是在可使用LINE Pay加盟店的电脑网站或部分实体店中,轻松调出支付页面的功能。

购买商品时,使用LINE Pay应用读取店铺内出示的二维码(或条形码)后,即可进行支付。

操作步骤
1)点击LINE Pay主菜单页面的[扫描]
2)读取店铺出示的二维码
※如果无法读取,请点击扫描页面下方的[输入代码编号],直接输入二维码记载的代码编号
3)读取成功后即会显示支付确认页面
※如果您未设置LINE Pay密码,选择支付方式后需要设置LINE Pay密码。
4)输入LINE Pay密码,完成支付

使用[我的代码]进行支付的步骤,请参考以下帮助。
如果您帐号内绑定的为日本电话号码,请点击此处
如果您帐号内绑定的为其他国家电话号码,请点击此处


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在实体店可以使用LINE Pay支付吗? toggle
(本帮助说明仅提供英文版本)

Yes, you can make payments at LINE Pay affiliated stores.

When you purchase an item, use your smartphone to scan the QR or bar code posted at the store to bring up the payment confirmation screen. Afterwards, enter your passcode to complete the transaction.

See here for a list of merchants that accept payments with LINE Pay (only available in Japanese).

To make payments: 
1. From the LINE Pay main menu, tap Scan.
2. Line up the QR code inside the frame.
Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number that appears with the QR code.

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使用扫码支付也能获得LINE积分吗? toggle
(本帮助说明仅提供英文版本)

Yes, you will receive Points based on your level. For more information, see this Help article.

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使用我的代码支付时的付款方式是什么? toggle
(本帮助说明仅提供英文版本)

Only your LINE Pay balance or LINE Pay Bonus can be used to make payments using My Code.
Note: Credit cards cannot be used with My Code.

Be sure to add money to your LINE Pay balance beforehand.

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在罗森(LAWSON)便利店使用我的代码支付的限额是多少? toggle
(本帮助说明仅提供英文版本)

You can make a single payment of up to JPY 30,000 at a time.

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无法使用我的代码进行支付 toggle
(本帮助说明仅提供英文版本)

If you're unable to make a payment at a store that accepts My Code payments, it may be because:

• You're connecting to a Wi-Fi network
You may get a security error if you're connected to a store's Wi-Fi network. Disconnect from the Wi-Fi network and try making the payment once again.

• The code is old
Codes are only valid for five minutes. Tap Refresh and try making the payment once again with a new code.

• You don't have enough money in your LINE Pay balance
Try making a My Code payment again after adding money to your balance.
Note: You can check your balance from the My Code screen and the LINE Pay main menu.

• You didn't select a payment method
You need to select a payment method the first time you make a My Code payment. Select LINE Pay balance as your payment method, read the important notes, and tap OK.

• Your screen is too dark or the code is not fully displayed
Your code cannot be scanned if your screen's brightness is set too low. Make sure to increase the brightness before making a My Code payment.

Also, your code may not fully appear depending on the size of your smartphone's screen. In this case, adjust the screen so your code is displayed completely and it can be scanned.

• The cashier at the store didn't select LINE Pay
Tell the cashier again that you are paying with LINE Pay.

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什么是[我的代码]? toggle
(本帮助说明仅提供英文版本)

The My Code feature allows you to make payments at stores by scanning your code.

1. From the main menu, tap My Code.
2. Show the generated code at the store.

Please note that your code will renew itself every 5 minutes.

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若取消了使用LINE积分进行的支付,已使用的LINE积分可以返还吗? toggle
​(本帮助说明仅提供英文版本)

If you cancel a payment made using LINE Points, the amount used from your LINE Pay balance and Points will be refunded.
Note: In the case of partial cancelations, your LINE Pay balance refund will be prioritized.

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无法同时使用LINE积分完成支付 toggle

(本帮助说明仅提供英文版本)

 

LINE Points cannot be used for payments at some merchants.

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可以在支付时使用LINE积分吗? toggle
​(本帮助说明仅提供英文版本)

You can use LINE Points to make the following payments:

Online payments
Choose to use LINE Points on the payment screen.

My Code payments
On the My Code payment screen, turn the LINE Points setting ON.
Note: Turning the LINE Points setting ON will prioritize making payments from your available LINE Point balance.

Please note that LINE Points cannot be used with LINE Pay card payments.

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使用LINE积分进行支付时,可以指定使用的积分数吗? toggle
(本帮助说明仅提供英文版本)

You can specify the number of LINE Points you want to use for online payments, but not for My Code payments.

If the LINE Points setting is turned ON, payments will be made from your available LINE Points first, and then the remaining amount will be deducted from your LINE Pay balance. If you don't want to use your Points, you can turn the LINE Points setting OFF on the My Code payment screen.

Please note that LINE Points cannot be used with LINE Pay card payments.

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无法扫描账单内的条形码 toggle

若您在扫描时无法读取条形码,请尝试将相机向条形码移近或移远后再进行操作。

 

通过绑定日本电话号码使用LINE的用户

若您尝试了上述操作后仍无法读取条形码,请前往账单背面显示的门店进行支付。

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怎样进行账单支付? toggle
​(本帮助说明仅提供英文版本)

To pay public utility fees with LINE Pay:
1. From the LINE Pay main menu, tap Scan bill.
2. Read the instructions and important information, then tap Next.
3. Scan the barcode on the bill with the code reader.
4. Make sure the content displayed matches the content on the bill, then tap Pay.
5. Select your payment method, confirm the amount due, and tap Pay.
6. Enter your LINE Pay passcode.
7. Check everything on the payment confirmation screen, then tap OK.
Note: Depending on the payment recipient, service charges may apply. For more details, see here.

You can confirm your payment history by going to the LINE Pay main menu > Settings > Purchase History.

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可以在哪些店铺使用账单支付? toggle
(本帮助说明仅提供英文版本)

For information on locations that accept barcode payments, please see here. (Available in Japanese only.)

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无法进行账单支付 toggle
(本帮助说明仅提供英文版本)
 
If you can't make a payment using Scan Bill, please confirm that:

• Scan Bill payments are accepted by the bill issuer.
• The amount due does not exceed a set maximum payment limit. (Scan Bill cannot be used to make payments of JPY 50,000 or more with some bill issuers.)
• There are no issues with your smartphone's network connection.
• The payment is not overdue.

If any of the above apply to your situation, the bill payment cannot be made with LINE Pay. In this case, please make the payment at a participating location noted on the back of the payment slip.

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账单支付后可以开具收据吗? toggle
​(本帮助说明仅提供英文版本)

Receipts are not issued for barcode payments. Please check your Purchase History on LINE Pay to confirm the details of your payment.

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使用账单支付可以获得LINE积分吗? toggle

​(本帮助说明仅提供英文版本)

 

Yes, you will receive Points based on your level for Scan Bill payments.
Note: Some payment types, such as tax payments, are excluded.

For more information, see this Help article.

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账单支付时可以使用信用卡吗? toggle

(本帮助说明仅提供英文版本)

 

Barcode payments can only be made using your LINE Pay account balance.

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账单支付需要支付手续费吗? toggle
(本帮助说明仅提供英文版本)

Depending on the payment recipient, service charges may apply if it is explicitly written on the bill that the customer is responsible for paying them.

• Service charge for bills under JPY 10,000: JPY 66
• Service charge for bills that are JPY 10,000 or more: JPY 110

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智能手机中无法使用LINE Pay支付 toggle
(本帮助说明仅提供英文版本)

If a payment failed when using LINE Pay on your smartphone, please try the following:

• Update LINE to the latest version.

• If the payment screen does not display properly or closes midway with some apps or mobile browsers, the payment will not be properly completed. In such cases, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link at the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser (e.g. Safari), or another browser (e.g. Chrome).

• All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making a payment, you will need to start over from the beginning.

If you can't use Google Pay, please see this Help article.

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什么是借记卡支付? toggle

(本帮助说明仅提供英文版本)

 

Debit Payments are subtracted immediately from your bank account linked to LINE Pay.

You can make debit payments if the Bank Account option appears on the payment screen.

If you want to change the bank account you use for making debit payments, you can do so by selecting Change from the payment screen.

Important:
- Accepted bank accounts vary by merchant.
- If the Bank Account option doesn't appear on the payment screen, you will need to register a bank account by selecting Add.
- Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank.

If your LINE Pay balance doesn't appear on the payment screen, it means you linked a bank account that cannot be used for that merchant. Please try again after adding a different bank account.

If you want to receive a refund for a payment that failed due to a bank’s delayed response, please contact us via the Inquiry Form.

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无法使用借记卡支付功能 toggle

(本帮助说明仅提供英文版本)

 

If you’re unable to make debit payments, see this Help article

Please note that a LINE Money account is required to make debit payments. For more information about LINE Money accounts, see this Help article.

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可以在国外的LINE Pay商家使用LINE Pay支付吗? toggle

(本帮助说明仅提供英文版本)

 

You can make My Code payments outside of Japan at stores that have the LINE Pay logo.
Note:
- Only a registered credit card can be selected as a payment method for LINE Pay overseas.
- You cannot use LINE Points or coupons at overseas merchants.

When having your QR code/barcode scanned at the register:
 • The barcode generated will be for making transactions in the country that is detected using your device's location.
 • You can select your country manually by tapping the flag icon at the bottom of the My Code payment screen if the country does not automatically change.

When scanning a merchant's QR code:
 • Make your payment by selecting the credit card registered to your LINE Pay account.

Important: At this time, people visiting Japan cannot make payments with LINE Pay at Japanese LINE Pay merchants. We are working hard to make more payment methods available as soon as possible.

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