LINE

支付

LINE Pay中提供哪些支付方式? toggle
(本帮助说明仅提供英文版本)

 

With LINE Pay, you can easily make payments with the money added to your LINE Pay balance, Add & Pay, or a registered credit/debit card (only available with some LINE service merchants). You can also make debit payments with a linked bank account.
Note: Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank.

Accepted payment methods will vary by merchant. Be sure to check each merchant’s payment page to see which options are available.

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哪些服务或店铺可以使用LINE Pay? toggle
(本帮助说明仅提供英文版本)

 

LINE Pay can be used for online, LINE app, and LINE Pay app payments.

You can use the LINE app to check which stores and services accept LINE pay. Go to Find a Store in the LINE Pay main menu, then use your current location or search for a keyword.

Payments are made with your LINE Pay balance or Add & Pay.
Note: You can also use a credit card registered to LINE Pay when making online payments for some LINE services.

You can pay with LINE Pay's Scan feature at PayPay merchants that let you pay by scanning a QR code.
Note: You may not be able to use the Scan feature at some PayPay merchants.

Also, by having a Visa LINE Pay prepaid card or credit card issued, you can make payments at Visa and iD merchants. For more information, see the following help articles.

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怎样取消订单? toggle
请直接向您购买商品的店铺咨询取消订单的方法。

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什么是预核准付款? toggle
预核准付款是指当您在使用自动售货机或在线商家连续地进行支付时,无需每次验证LINE Pay密码,也可以自动进行支付的功能。
在导入了预核准付款功能的商家付款时,只要在首次交易时同意相关同意事项后即可使用本功能。

您可以在首次使用时,根据商家从LINE Pay余额、充值与支付、银行账户(借记卡支付)中选择支付方法。
同时,您也可以在支持使用LINE积分的商家中选择优先使用LINE积分进行支付。
但是,如要更改已选支付方法或LINE积分的使用设置,则需要先通过LINE Pay主菜单[预核准付款]中解除同步后,再进行设置。

若您无法通过上述操作更改商家的设置,请通过商家提供的应用或网页进行设置。

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怎样查询商品的配送情况? toggle
商品的配送情况请向您购物的店铺咨询。

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怎样使用LINE Pay于线上支付时购买商品? toggle
请参考以下步骤于LINE Pay线上商家购买商品。
另外,在使用部分LINE服务(LINE STORE等)时,即使您没有LINE Pay帐号也可以进行支付。

购买步骤
- 若您持有LINE Pay帐号
1)在网站内支付时,请选择[LINE Pay]
※仅限您是通过日本的电话号码使用LINE的情况下,则可以通过聊天内收到的由该使用商家发送的支付请求链接进行付款。
详情请参考此处内容。
2)LINE Pay将在智能手机中启动
3)在显示的支付页面中选择支付方式后,点击[●●円を支払う](支付●●日元)
4)点击[OK](确定)后,输入LINE Pay密码
※根据您使用的商家,系统有可能切换至支付完成页面,并需要您进行完成订单的手续。

- 如果您在未注册LINE Pay的情况下进行支付
1)在支付时选择[LINE Pay]
2)如果您的LINE中未绑定电话号码,请先绑定电话号码
※如果LINE中未绑定电话号码,将无法使用支付功能。
3)输入信用卡信息
4)选择是否注册LINE Pay
※如果您希望注册LINE Pay,请设置密码
5)同意各条款
6)点击[●●円を支払う](支付●●日元)
※根据您使用的商家,系统有可能切换至支付完成页面,并需要您进行完成订单的手续。
 
完成支付后,您会收到由LINE Pay发送的关于支付明细说明的LINE聊天信息。

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未注册LINE Pay,也可以进行支付吗? toggle
如果您是LINE用户,则无需额外进行注册即可使用LINE Pay支付。

支付方式的相关内容,请参考此处

另外,支付完毕后,LINE Pay的官方帐号会以LINE聊天信息的形式,向您的LINE发送支付明细的说明信息。

同时,您订购商品的发送情况以及取消订单的相关内容,请直接向您购买商品的加盟店咨询。

※在未加入LINE Pay的状态下使用支付功能时,需要您事先同意各条款内容。
具体请参考以下内容。

使用日本手机号码的用户

使用台湾手机号码的用户

使用泰国手机号码的用户

使用其他国家或地区手机号码的用户

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无法使用LINE Pay中绑定的信用卡支付 toggle
如果您无法使用卡片进行支付,可能因以下几种原因导致。

- 卡片信息无效
- 出现临时错误
- 防止盗用的系统被激活

请您再次确认绑定卡片是否可以进行在线支付,或者是否正确输入了卡片信息。

如果确认以上内容后问题仍持续发生,请通过下方的意见反馈进行咨询。
※请根据绑定的电话号码的国际区号进行选择。


※若充值与支付失败,请查看此处帮助。

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什么是[扫描]? toggle
您可以在能够使用LINE Pay的加盟店网站画面或部分实体店,通过读取代码进行支付。

您也可以通过读取PayPay加盟店铺中设置的二维码进行支付。
※需要通过绑定日本的电话号码使用LINE

操作步骤
1)点击LINE Pay主菜单页面的[扫描]
2)读取实体店或网上提供的二维码
3)显示支付页面后,根据需要输入金额并点击绿色按钮
     ※若未设置LINE Pay密码,将会显示设置画面
4)输入LINE Pay密码,确认支付完成画面
     ※若于实体店使用时,请在结账处出示支付完成画面。

显示我的代码进行支付的步骤,请参考以下帮助。 
如果您帐号内绑定的为日本电话号码,请点击此处
如果您帐号内绑定的为其他国家电话号码,请点击此处

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在实体店可以使用LINE Pay支付吗? toggle
(本帮助说明仅提供英文版本)

Yes, you can make payments at LINE Pay affiliated stores.

When you purchase an item, use your smartphone to scan the QR or bar code posted at the store to bring up the payment confirmation screen. Afterwards, enter your passcode to complete the transaction.

See here for a list of merchants that accept payments with LINE Pay (only available in Japanese).

To make payments: 
1. From the LINE Pay main menu, tap Scan.
2. Line up the QR code inside the frame.
Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number that appears with the QR code.

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使用我的代码支付也能获得LINE积分吗? toggle
(本帮助说明仅提供英文版本)

You'll earn Points when you make code payments with Add & Pay set as your payment method after linking your Visa LINE Pay credit card to LINE Pay.

Related Help articles:

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使用我的代码进行支付时的付款方式是什么? toggle
(本帮助说明仅提供英文版本)

 

When making code payments, you can use your LINE Pay balance, Add & Pay, Points, and LINE Pay Bonus.
Note: Any credit card registered to your LINE Pay account other than the Visa LINE Pay credit card cannot be used with code payments.

To use your LINE Pay balance, you need to add money to it first. For information on how to do so, see this Help article.

For details about Add & Pay and the Visa LINE Pay credit card, see the following Help articles.

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在罗森(LAWSON)便利店使用我的代码支付的限额是多少? toggle
(本帮助说明仅提供英文版本)

 

You can make payments of up to JPY 30,000 at a time.

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无法使用我的代码进行支付 toggle
(本帮助说明仅提供英文版本)

 

If you're unable to make a payment at a store that accepts code payments, it may be due to one of the following reasons.

• You're connected to a Wi-Fi network.
You may get a security error if you're connected to a store's Wi-Fi network. Disconnect from the Wi-Fi network and try making the payment once again.

• Your Visa LINE Pay credit card was not registered to LINE Pay properly (for using Add & Pay as your payment method).
For information on how to register your Visa LINE Pay credit card, see this Help article.
Note: If you want to use your LINE Pay balance as your payment method, tap Add & Pay at the top of the LINE Pay main menu and select LINE Pay balance.

• The code has expired.
Codes are only valid for five minutes. Tap Refresh and try making the payment again with a new code.

• You don't have enough money in your LINE Pay balance.
Try making the code payment again after adding money to your balance.
Note: You can check your balance from the My Code screen and the LINE Pay main menu.

• You didn't select a payment method.
You need to select a payment method the first time you make a code payment. Select LINE Pay balance or Add & Pay next to Payment method, read the important notes, then tap OK.

• Your screen is too dark or the code is not fully displayed.
Your code cannot be scanned if your screen's brightness is set too low. Make sure to increase the brightness before making a My Code payment. Also, your code may not fully appear depending on the size of your smartphone's screen. In this case, adjust the screen so your code is displayed completely.

• The cashier at the store didn't select LINE Pay or PayPay as the payment method.
At LINE Pay merchants, tell the cashier that you are paying with LINE Pay. If you're paying by scanning a PayPay QR code, tell the cashier that you are using PayPay.
Note: You may not be able to make code payments at some PayPay merchants, even if they accept making payments by scanning a QR code.

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什么是[我的代码]? toggle
(本帮助说明仅提供英文版本)

The My Code feature allows you to make payments at stores by scanning your code.

1. From the main menu, tap My Code.
2. Show the generated code at the store.

Please note that your code will renew itself every 5 minutes.

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若取消了使用LINE积分进行的支付,已使用的LINE积分可以返还吗? toggle
​(本帮助说明仅提供英文版本)

When you cancel a payment, any Points that you used will be refunded along with the amount used from your LINE Pay balance.
Note: In the case of partial cancelations, your LINE Pay balance refund will be prioritized.

Keep in mind that if you are refunded Points that have already expired, you'll only be able to use them until they expire again at around 5 am the following day.

If you have a Japanese LINE Pay account and used Points with Add & Pay, see this Help article.

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无法同时使用LINE积分完成支付 toggle

(本帮助说明仅提供英文版本)

 

LINE Points cannot be used for payments at some merchants.

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可以在支付时使用LINE积分吗? toggle
​(本帮助说明仅提供英文版本)

With some exceptions, you can use Points for making payments. For information on how Points can be used with various payment methods, see this Help article.

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可以指定用于支付的LINE积分数量吗? toggle
​(本帮助说明仅提供英文版本)

You can specify the number of Points you want to use for online payments, the Pay bill feature, and Scan payments. The number of Points can't be specified for payments made with My Code, your LINE Pay card, or Google Pay.

If the setting to use LINE Points is turned on, payments will be made from your available Points first, and the remaining amount will be subtracted from your LINE Pay balance or from Add & Pay. If you don’t want to use your Points, you can turn them off by referring to the information in this Help article.

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无法扫描账单内的条形码 toggle

(本帮助说明仅提供英文版本)

 

If you're having trouble scanning a barcode, try moving the camera a little closer or further away.
Note: With an Android device, you can rotate the camera and scan the barcode horizontally.

Also, if you're using LINE with a Japanese phone number, you may not be able to make your payment due to one of the reasons mentioned in this Help article.

If you see an error, try using another payment method at a store written on the back of the bill.

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怎样进行账单支付? toggle
​(本帮助说明仅提供英文版本)

There are two ways to use the Pay bill feature in LINE Pay: Scan to pay and Paperless.

Scan to pay
Pay your bills by scanning their barcodes with the LINE or LINE Pay app.
Note: Service charges may apply depending on the issuer of the bill. For more information, see this Help article.

To pay a bill from the LINE app:
1. From the LINE Pay main menu, tap Pay bill > Scan to pay.
2. Scan the barcode on the bill.
3. Confirm the information that appears, check the box next to "I've confirmed the payment recipient and amount," and then tap Pay.

To pay a bill from the stand-alone LINE Pay app:
1. On the barcode display screen, tap Read QR code and scan the barcode on the bill.
2. Confirm the information that appears, check the box next to "I've confirmed the payment recipient and amount," and then tap Pay.

Paperless
Make paperless bill payments with bill issuers that accept them.
Note: Currently, only Tokyo Gas accepts this payment method.

To use this service, you need to link your LINE account on the bill issuer's homepage in advance. Check with your service/utility provider for details about how to sign up.

To make a paperless payment:
1. From the LINE Pay main menu, tap Pay bill > Paperless.
Note: You can also tap Pay in the details of the bill you received via chat message from LINE Wallet (LINEウォレット).
2. Confirm the information that appears, check the box next to "I've confirmed the payment recipient and amount," and then tap Pay.

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可以在哪些店铺使用账单支付? toggle
(本帮助说明仅提供英文版本)

For information on the major bill issuers that accept payments using the Pay bill feature, check the links below. (Only available in Japanese.)

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无法进行账单支付 toggle
(本帮助说明仅提供英文版本)
 
You cannot use the Pay bill feature if:
• The bill issuer doesn't accept Pay bill payments.
See here for a list of major bill issuers that accept Pay bill payments, or here for a list of public and utility fees that can be paid with Pay bill. (Only available in Japanese.)

• The amount due is JPY 50,000 or more and exceeds the bill's payment limit.
Depending on the bill issuer, there may be a set maximum payment limit that restricts Pay bill payments of JPY 50,000 or more.

• There are issues with your smartphone's network connection.

• You haven't updated the LINE or LINE Pay app to the latest version.

• The payment is overdue.

If you are unable to use Pay bill, please make the payment in person at one of the participating locations listed on the back of the bill.

If you're making a paperless payment:
You can check your bills by going to the LINE Pay main menu and tapping Pay bill > Paperless.
Note: You need to sign up for paperless payments with the bill issuer in advance.

If you've signed up for paperless payments but cannot confirm your bills, check with the service or utility provider to make sure your application has been accepted.

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账单支付后可以开具收据吗? toggle
​(本帮助说明仅提供英文版本)

Receipts are not issued for using Pay bill. Please check your Purchase History on LINE Pay to confirm the details of your payment.

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使用账单支付可以获得LINE积分吗? toggle

​(本帮助说明仅提供英文版本)

 

Points are only issued for using the Pay bill feature with Add & Pay.
Note: Points are not issued for payments made using your LINE Pay balance or Points.

The number of Points you receive is based on your Point reward rate when you make a payment using Add & Pay with your Visa LINE Pay credit card.

My Number Points are not awarded for using Pay bill. For more information about My Number Points, see this LINE Pay official blog entry. (Only available in Japanese.)

Related Help article:

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进行账单支付时可以使用信用卡吗? toggle

(本帮助说明仅提供英文版本)

 

If you've registered an accepted credit card, you can make payments with Pay bill using Add & Pay.

Related Help article:

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账单支付需要支付手续费吗? toggle
(本帮助说明仅提供英文版本)

Depending on the payment recipient, service charges may apply if it is explicitly written on the bill that the customer is responsible for paying them.

• Service charge for bills under JPY 10,000: JPY 66
• Service charge for bills that are JPY 10,000 or more: JPY 110

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智能手机中无法使用LINE Pay支付 toggle
(本帮助说明仅提供英文版本)

If a payment failed when using LINE Pay on your smartphone, please try the following:

• Update LINE to the latest version.

• If the payment screen does not display properly or closes midway with some apps or mobile browsers, the payment will not be properly completed. In such cases, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link at the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser (e.g. Safari), or another browser (e.g. Chrome).

• All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making a payment, you will need to start over from the beginning.

You may not be able to make payments using the Scan feature at some PayPay merchants, even if they accept QR code payments.

If you can't use Google Pay, please see this Help article.

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什么是借记卡支付? toggle

(本帮助说明仅提供英文版本)

 

Debit Payments are subtracted immediately from your bank account linked to LINE Pay.

You can make debit payments if the Bank Account option appears on the payment screen.

If you want to change the bank account you use for making debit payments, you can do so by selecting Change from the payment screen.

Important:
- Accepted bank accounts vary by merchant.
- If the Bank Account option doesn't appear on the payment screen, you will need to register a bank account by selecting Add.
- Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank.

If your LINE Pay balance doesn't appear on the payment screen, it means you linked a bank account that cannot be used for that merchant. Please try again after adding a different bank account.

If you want to receive a refund for a payment that failed due to a bank’s delayed response, please contact us via the Inquiry Form.

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无法使用借记卡支付功能 toggle

(本帮助说明仅提供英文版本)

 

If you’re unable to make debit payments, see this Help article

Please note that a LINE Money account is required to make debit payments. For more information about LINE Money accounts, see this Help article.

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可以在国外的LINE Pay商家使用LINE Pay支付吗? toggle

(本帮助说明仅提供英文版本)

 

You can make My Code payments outside of Japan at stores that have the LINE Pay logo.
Note:
- Only a registered credit card can be selected as a payment method for LINE Pay overseas.
- You cannot use LINE Points or coupons at overseas merchants.

When having your QR code/barcode scanned at the register:
 • The barcode generated will be for making transactions in the country that is detected using your device's location.
 • You can select your country manually by tapping the flag icon at the bottom of the My Code payment screen if the country does not automatically change.

When scanning a merchant's QR code:
 • Make your payment by selecting the credit card registered to your LINE Pay account.

Important: At this time, people visiting Japan cannot make payments with LINE Pay at Japanese LINE Pay merchants. We are working hard to make more payment methods available as soon as possible.

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怎样在PayPay加盟店使用LINE Pay? toggle
(本帮助说明仅提供英文版本)

You can pay with LINE Pay's Scan feature at PayPay merchants that let you pay by scanning a QR code.
Note: You may not be able to use the Scan feature at some PayPay merchants.

For details about the Scan feature, see this Help article.

When using LINE Pay at a PayPay merchant, you cannot:
• Use LINE Pay coupons.
• Participate in promotions held by PayPay.
• Pay with a version of the LINE app earlier than 11.5.0.
• Search for the PayPay merchant in the LINE Pay app's Find a Store feature.

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怎样在LINE聊天中进行支付? toggle

(本帮助说明仅提供英文版本)

 

You can make a payment by accessing the link sent to you in a LINE chat from a LINE Pay merchant.

To make a payment:
1. In the chat, tap 支払う (Pay) or 支払い用URL (Payment URL).
2. LINE Pay will open.
3. Check the amount and tap Pay [amount] on the payment screen that appears.
4. Tap OK and enter your LINE Pay passcode.

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