LINE

About Official Accounts

What are official accounts? toggle
Official accounts are accounts officially recommended by LINE.

Some examples of official accounts include those for famous personalities (models, actors, celebrities, etc.), entertainment, news, and even translation.

By adding the official accounts of famous personalities as friends, you can also receive messages from your favorite celebrities.

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Adding LINE official accounts as friends toggle
To add a LINE official account as a friend: 
1. Tap the Home/Friends tab > your friend list > Official accounts.
2. Tap the Official Accounts icon at the top right of the screen, select or search for the official account that you want to add, and then tap Add on the account's profile page.
Note: Official account IDs include the "@" symbol.

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I got a login notification from the LINE official account toggle
The account from which you received a message is the official account operated by LINE Corporation.

As part of our efforts to strengthen security, a chat message is sent when your account is transferred, or when it tries to log in to LINE services. The content of this message differs depending on what your account is trying to do.

Please check the Help article below for the chat message you received:




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I got a message saying I logged in to (or attempted to log in to) LINE on a PC or iPad toggle
When the email address and password registered to your LINE account were used to log in to LINE for PC (or LINE for iPad), you'll receive a message saying "xxxx logged in to (or attempted log in to) your account on the PC (or iPad) version of LINE.

If the message says you attempted to log in, it means that a login attempt failed because the password entered didn't match the one registered to your account.

If the message says you logged in, it means that the email address and password entered matched those registered to your account, and the login was completed.

If you received either of these messages but didn't try logging in to your account, it may be because:

• Another user with an email address similar to the one you have registered with LINE accidentally entered your address; or
• A third party tried logging in using your email address and password.

If you're having issues, please see this Help article and change your password.

Please note that if your Allow login setting is turned OFF, you won't be able to log in to LINE for PC even if your email address and password match.
Note: If the password entered doesn't match the one registered to your account, you'll still receive a message.

For more information about the Allow login setting, please see here.

If you're still receiving chat messages even after changing your password, please change the email address registered to your LINE account.

For more information about changing your registered email address, please see here.

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I got a message saying LINE for PC is no longer supported toggle
When you try logging in to an older version of LINE for PC, you may receive a message saying "The version of LINE for PC you are attempting to log in to is no longer supported." In cases like this, you won't be logged in to LINE for PC.

If you're trying to log in to LINE, please update LINE for PC.

If you aren't trying to log in to LINE, you may have received the message because:

• Another user with an email address similar to the one you have registered with LINE accidentally entered your address; or
• A third party tried logging in using your email address and password.

If you received this message but aren't trying to log in, please change your password by referring to this Help article.

If you're still receiving messages even after changing your password, please change the email address registered to your LINE account. For more information about changing your registered email address, please see here.

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I got a message saying someone logged in to my LINE account on another device toggle
This chat message is sent out when your registered information on LINE is used to transfer or log in to your account.

If you received this message even though you didn't transfer or log in to your own account, it's possible that a third-party was trying to log in to your account using your information.

If you can currently use your LINE account, it means that it has not been logged into by a third-party. Please change your password by following the steps in this Help article.

In the event that you keep receiving messages after changing your password, try changing your registered email address.

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I got a message saying another device's LINE app requested to verify my phone number toggle
When the phone number registered to your LINE account is used in the phone number verification of another account, you'll receive a message saying "IMPORTANT, A request to verify your phone number was made from another device's LINE app."

If you didn't verify your phone number, you may have received this message because:
• A third party mistakenly entered your phone number to verify their account; or
• A third party tried using your phone number to verify an account.

Be sure not to share the verification code you receive with anyone else.

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I got a notification about a detected login toggle
When you've logged in to a site that uses LINE Login v2.1 and log in to another site using Single Sign On (SSO) authentication, the LINE official account will send you a notification as a security measure.
Note: SSO is an authentication shortcut that lets you log in to websites without entering your email address and password by using information from a website you've already logged in to.

If you don't remember logging in to the service or site mentioned, log out by using the link in the notification message. 
Note: For sites that do not use LINE Login v2.1, you'll just receive a regular login notification.

SSO type login notifications will appear as one of the messages below.
Note: The first sentences in these messages may not appear.

For successful logins:
"We've detected a login to {service/site name} on {iPad, Mac etc.}.
IP address: {ww.xxx.yyy.zzz}
Location: {country/region}
If this wasn't you, you can log out here: https://line.me/R/nv/connectedDevices/
We also recommend changing your password via the following link: https://help.line.me/line/?contentId=20000062"

For unsuccessful logins:
"We've detected an unsuccessful login attempt to {service/site name} on {iPad, Mac etc.}.
IP address: {ww.xxx.yyy.zzz}
Location: {country/region}
If this wasn't you, you can check which devices are logged into your account here: https://line.me/R/nv/connectedDevices/
We also recommend changing your password via the following link: https://help.line.me/line/?contentId=20000062"

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