If you can't install or update LINE, first make sure that you're using the
recommended system specifications.
Note: We do not offer support for devices that are jailbroken or rooted.
After confirming that you're using LINE with the recommended system specifications, try the troubleshooting tips below.
iOS
• Restart your device.
• Switch to a different network.
• Stop the installation and start it again.
• Go to your device settings and make sure there are no restrictions on installing the app.
• Make sure you have enough free space on your device.
• Turn Airplane mode ON, then OFF again.
Note: If you can't update the LINE app, try offloading the app.
If you’re still unable to resolve your issue after trying the tips above, please contact Apple for assistance.Android
You might see the following error messages when installing or updating LINE:
Examples of errors:
- Error retrieving information from server. (RPC:S-**:AEC-0)
- Error code: **
Note: A number will appear in place of the asterisks.
You may be able to resolve the issue by trying the following. If you have any questions about the following steps, we recommend checking the manufacturer's website, or contacting them directly.
Clear the cache and data from the Google Play app:
1. On your device, tap Settings > Apps or Application Manager.
2. Tap Google Play > Storage.
3. Tap Clear cache or Delete cache.
4. Tap Clear data or Delete data.
Make sure you have enough free space:
1. On your device, tap Settings > Storage and Memory or Storage.
2. Tap Internal Storage.
3. Delete any unnecessary data if you have less than 1 GB of free space under Available.
Reset your Google account:
Note: Trying the following will just reset your Google account and will not delete it.
1. On your device, tap Settings > Accounts > Google.
2. Tap the options icon at the top right of the screen > Remove account.
3. Restart your device and add your Google account.