LINE

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Verification

Not receiving the verification SMS toggle
If you are not receiving a verification SMS, it may be due to the following.

1. The phone number was entered incorrectly.
2. Depending on the circumstances of your mobile provider, your reception may be weak.

If you have not received an SMS after ten minutes, please try requesting another verification SMS from the Resend Verification Code Form.

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Using LINE Lite on devices unable to receive SMS toggle
You cannot register with LINE Lite if you are unable to receive SMS texts on your device.

You can verify your Facebook account on the full version of LINE.
Full Version of LINE

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Changing Devices

Carrying over accounts toggle
To contine using your existing LINE account after changing to a new device, you need to have registered an email address on your previous device.

Data that can be carried over
- Friends and Groups lists
- Paid, free and gifted stickers

Data that cannot be carried over
- Paid item purchase history (excluding paid stickers)
- Remaining Coin balance

Steps to carry over your account
1. From the Login screen tap "Log in"
2. Enter the email address and password you registered on your previous device and tap OK

You cannot log in with Facebook on LINE Lite.

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Using the full version of LINE and LINE Lite on the same device toggle
You can only use one version of LINE on the same device at a time.
With a registered account, it is possible to carry over your account between the different versions of LINE from the Login screen.

Please be aware that when you carry over your account, your previous chat history will be deleted.

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Using LINE on Multiple Devices

Using multiple SIM cards on the same device toggle
You can only verify one phone number on one device. LINE authenticates your account using your device information and phone number. Your account data will reset each time you change your SIM card.

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Using the same account on multiple devices toggle
You cannot use the same LINE account on multiple devices. Only one phone number and email address can be verified on each device. If you verify the same phone number on another device, the account on your previous device will automatically be deleted and you will no longer be able to access it.

You can access the same account you use on your smartphone, using the PC version of LINE.

You can download the PC version of LINE from via the following URL.

LINE for PC

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Security

How LINE utilizes the contact information on your smartphone toggle
LINE accesses information on a device's contacts list to make it easy for users to find their friends. Only phone numbers and email addresses from your contacts list will be transferred to our servers. All information is encrypted. Please follow the steps below if you would like us to use your contacts list to help you easily find friends on LINE.

1. On the registration screen, select "Auto Add Friends" and "Allow Others to Add" option
2. Tap "..." > Friends > select "Auto Add Friends"

LINE will add mutual contacts to your Friends list automatically. If only one of you has the other as a contact, the one who has the contact information will be added to the other's Friend Recommendations list, while the other will be added to the Friends list.

Your phone number, and other information obtained from your contacts list (phone numbers and email addresses) will not be disclosed and will be protected as follows:
1. Your contact information will be used only if you agree to the terms & conditions of LINE Lite when signing up. The Terms of Service describes when and how LINE will use your personal information.
2. If you agree to allow LINE to find your friends, the phone numbers and mobile email addresses in your contacts list will be sent to our servers. 
At this time, the contact information will be encrypted and securely transferred to our server.
3. We use encrypted text when comparing your information with existing user information.

For more details on our privacy policy, please see the following article:

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How your contacts list information is stored toggle
When you agree to allow LINE to find your friends, the information sent to our servers from your contacts list (phone numbers and email addresses) will be encrypted and securely stored on our servers. For more information on our privacy policy, please click on the link below.

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Account information that can be viewed by others toggle
Unless you disclose information yourself, your registered phone number, ID and email address will never be disclosed to third parties. 
Only your display name, profile image and 'What’s Up?' messages on LINE can be viewed by other users.

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Service

How to check the PC version of LINE's login status toggle
You can check your PC version of LINE's login status on your smartphone.

1. Go to the "..." tab > tap Accounts.
2. Tap Devices.

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Recommended system specifications for LINE toggle
We recommend the following system specifications for using LINE:

• iOS devices 
Devices running iOS 8.0 or later
Note: Devices running a version of iOS earlier than 8.0 can use LINE up to version 6.7.0.

• Android devices  
Devices running Android OS 4.0.3 or later
Note: Devices running a version of Android OS earlier than 2.3.0 can use LINE up to version 4.5.4. Devices running a version of Android OS earlier than 4.0.3 can use LINE up to version 5.1.4.

• Windows Phone
OS 7.5 or later

• Blackberry
OS 5, 6, 7
Note: OS 10 is not supported.

• Nokia
Asha (Excepting some device models)

• Firefox
OS 1.1 or later

• Tizen
OS 2.4 or later

• Feature phone (non-smartphone mobile phones)
DoCoMo, Softbank, au
Note: Only available for use in Japan.

PC
• Windows
Windows Vista 7, 8, 8.1, 10 (32/64 bit)  
Note: Windows XP can be used, although it is not a recommended OS.

• Mac
10.7 Lion - 10.11 El Capitan
Note:
- If you are using 10.8 Mountain Lion, please go to Settings > Security & Privacy, then select Anywhere under Allow applications downloaded.
- The Video Call and video playing features cannot be used with 10.6 Snow Leopard.

• Windows 8
Windows 8.0, 8.1 (x86, x64, ARM)
Note: You cannot create a new account with Windows 8.0 or 8.1.

• Windows 10
Windows 10

• Chrome
Chrome browser version 42 or later

Recommended OSes
- Windows: Vista or later (32/64 bit)
- Mac: 10.7 Lion or later
- Chrome OS
Note: Windows XP and Chromium OS can be used, but they are not recommended OSes.

Devices
• iPad
iPad 2 or later (iOS 7 or later)

• Apple Watch
Watch OS 1.0 or later
Note:
- You cannot create a new account on Apple Watch.
- Please check to make sure the iPhone you are using for pairing is updated to iOS 9 or later.

• Android Wear
Android OS 4.3 or later
Note: You cannot create a new account on Android Wear devices.

The following devices are not supported:
- iPod touch
- WALKMAN
- SmartTV BOX
- Fire OS for Kindle, etc.
- PHS devices
- Simulators/ emulators (virtual environments)

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What is the difference between the full version of LINE? toggle
To decrease the size of the app, features found in the full version of LINE, such as Timeline, Home, and voice calls have been removed from LINE Lite.

Additionally, data heavy media like videos cannot be shared in chat rooms. Instead the messaging feature has been enhanced for LINE Lite.

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How to use the PC version of LINE toggle
To use the PC version of LINE, you need to register an email address on the smartphone (or tablet) version of LINE. You cannot register as a new user from the PC version.

1. Refer to the following to register your email address on your smartphone

2. Download LINE on your PC from the following link.

3. Log in to the PC version of LINE using the email address and password registered in step 1

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If you cannot find a solution to the issue toggle
Please contact us via the Problem Report Form if you are unable to find a solution in the Help pages and are still experiencing issues.

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