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About Chats

Chats

Can I cancel or delete a message that has already been sent? toggle
Sorry, you cannot cancel or delete messages that you have already sent.

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What are the [Read] signs? Do the times shown tell us when the message was read? toggle
The Read signs indicate that the person has seen your message.
In group chat-rooms, the signs will be shown as Read by 2 etc., showing the number of people who have seen your message within the group.

Depending upon the other person’s device, the Read signs may be shown when the person has received notification of your message, and therefore it does not necessarily mean that the person has read your message.

The times displayed indicate the time you sent the messages.
It is not the time the other person viewed the message.

Please use these features as a rough estimate only.

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Can I use the normal default emoticons on my device? toggle
As we cannot offer any official support for emoticons/emoji not provided by us, we recommend that you use our LINE emoji in your chats. If using other emoji, there may be occasions where they cannot be displayed properly.

We hope you have fun using our emoji!

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What does the gray exclamation mark in the chat window mean? toggle
A gray exclamation mark right next to a message or picture indicates that the item was not delivered successfully. Please try sending the item again later when the network becomes stable.

To resend a failed message, please do the the following:
1. Tap the exclamation mark.
2. Tap Resend.

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How do I send a video, picture or location information? toggle
To send video, picture or location info, tap the [+] button from the message input line to display a popup menu, then tap the appropriate option. 

You can send video, pictures and location information that are taken by yourself or stored in your album.
You can also send your current location or a specific location found on the Internet in the same way.

<For Windows Phone Users>
As the locations provided by Bing Maps can sometimes be inaccurate, the location information shown may not be correct.

<For BlackBerry Users>
*While in the chat-room, please press the BlackBerry menu button.
*Please note that location info cannot be sent from the BlackBerry version

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How do I start a group chat? toggle
There are two ways to start a group chat.

- Pre-organized group chat
Select an existing group from the Friends list and then select the Chat button.

- On-the-spot group chat
Select the speech bubble icon located at the top-right corner of the Chats tab, select friends you want to talk with, and then select the Chat button located at the bottom.

* If you find yourself talking with specific users on a regular basis, it is much more convenient to create a group and add them to it.

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How do I leave a group or chat with multiple members? toggle
★ If you wish to leave a group, please do the following:
1. Tap Friends on the main menu bar
2. Select the group you want to leave from
3. Tap the settings icon on the top right
4. Tap Leave this Group
5. Check the popup and tap OK

★ If you wish to leave a chat with multiple members:
1. Tap Friends on the main menu bar
2. Select and enter the chat you want to leave
3. Tap the arrow on the top right
4. Tap Leave
5. Check the popup and tap OK

*as mentioned in the popup, once you leave a chat-room all the chat history for that room will be deleted.

We hope this helps!

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How do I send a voice message? toggle
Steps to send a voice message will differ depending on your device.

Windows Phone
1. Tap the paper clip icon below the text entry field.
2. Tap Voice Message
3. Tap and hold the HOLD TO TALK button and your voice message will be recorded while the button is held down. When you release the button, the audio recording will stop and the message will be sent. 

To cancel sending the voice message, keep holding down the button and slide it away from the microphone, then release the button.

Blackberry
1. Press the Blackberry menu key
2. Tap Voice Message
3. Tap Voice Memo Recorder
4. Tap the Record button
5. Tap the Stop button and it will send the voice message
To cancel sending the voice message, tap the Stop button then the x icon.

Nokia
1. Tap Options below the text entry field.
2. Tap Audio Message
3. Tap and hold the "HOLD TO TALK" button and your voice message will be recorded while the button is held down. When you release the button, the audio recording will stop and the message will be sent. 

To cancel sending the voice message, keep holding down the button and slide it away from the microphone, then release the button.

Firefox
You cannot send a voice message on Firefox.

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Voice Calls

How do I make voice calls? toggle

For BlackBerry OS 5 and 7 devices using LINE versions 3.0 and up
In order to use the voice call feature, both users will need to be on each other’s friends lists. There are 3 ways to make voice calls:

 

Call from the friends list
1. Tap a friend from the friends list and a pop-up will be shown.
2. Tap Free Call to dial. The connection is made once the other user presses Answer.

 

Call from the Chats page
1. A pop-up will be shown when you press the friend's icon on the Chats page.
2. Tap Free Call to dial. The connection is made once the other user presses Answer.

 

Because this version of the feature requires a Wi-Fi connection, it cannot be used on 3G, 4G, or other mobile networks.

 

For BlackBerry OS 6 devices and LINE versions earlier than 3.0
We are happy to say that you can use the voice call feature from the PC version of LINE. To use this feature on the PC version of LINE, you will need to register an email to LINE on your smartphone first by performing Email Registration.

 

For further details on how to do this, please see this help page.

Once you have completed the email registration process, please download the PC version of LINE from the following link.

 

LINE for PCs
http://line.me/en/download

 

Once you have downloaded and installed the PC version of LINE, simply enter the email and password you registered to log in. Please understand that we cannot provide any guarantee that LINE will work properly outside of the environments we recommend.

 

For further details on how to use the voice call feature on the PC version of LINE, please see this help page.

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