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Logging in with an email address

Logging in with an email address toggle
To log in to the PC version of LINE using an email address, you must first register an email address on the device that you normally use LINE on.

See here for the steps to register an email address.

After registering your email address, please try the steps below.
Note: If you haven't already installed the PC version of LINE, you can download it here.

1. Start the PC version of LINE.
2. Click Login.
3. Enter your registered email address and password, then click Login below.

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Registering an email address toggle
The steps to register an email address differ depending on how you signed up for LINE.

If you signed up for your account from LINE for PC:
You can register an email address by following the steps below.

1. Start LINE for PC.
2. Log in with your phone number.
3. Click "..." > Settings.
Note: With LINE for Chrome, click the down arrow next to LINE at the top of the screen.
4. Click Basic > Register Email.
5. Enter the email address you want to register and click Next.
6. Enter the verification code sent to your email address and click Next.

You won't be able to register an email address if you can't log in to LINE for PC with your phone number.

Note: If you signed up for your account on LINE for PC and then transferred it to a smartphone, see the section below.

If you signed up for your account from the smartphone version of LINE:
You cannot register an email address from LINE for PC. Please register an email address on the smartphone version of the app.

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I forgot my registered email address toggle
The steps to check your email address differ depending on how you signed up for LINE.

If you signed up for your account from LINE for PC:
You can check your email address by following the steps below. 

1. Start LINE for PC.
2. Log in with your phone number.
3. Click "..." > Settings.
Note: With LINE for Chrome, click the down arrow next to LINE at the top of the screen.
4. Click Basic and your email address will appear next to "Email."

You won't be able to check your email address if you can't log in to LINE for PC with your phone number.

If you signed up for your account from the smartphone version of LINE:
You won't be able to check your email address from your PC if you can't log in to LINE for PC. In this case, please check your email address on the smartphone version of the app.

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I forgot my password toggle
If you forgot your registered password, there is no way to check it. Please change your password on the smartphone version of LINE.
Note: After setting your new password, be sure to keep it safe so you don't forget it.

1. Start the smartphone version of LINE.
2. Tap the Home tab > Settings > Account.
3. Tap Password.
4. Enter a new password, then tap Change password.
Note: In some cases, you may need to enter your smartphone's unlock method.

If you're trying to transfer your account and don’t have access to your old device, see this Help article.

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I'm not receiving the password reset email toggle
Please check the following if you are not receiving the password reset email:

- Is your registered email address entered correctly?
- Did you enter an email address different from your registered one?
- Are you trying to send the password reset email repeatedly within a short period of time?

Note: You may not be able to receive the password reset email properly if you repeatedly sent a request for it. Please wait over 24 hours before sending a request again.

- Has the email been delivered to your spam, junk, or other folders?
- Do you have spam filters in place that block emails with URLs or that were sent from a PC? If so, please disable them.
- Do you have settings in place to only receive emails from certain domains? If so, please add “line.me” to your list of accepted domains.

- Does the email address you are using comply to RFC standards? 

The following are examples of email addresses that do not comply to RFC standards:

- Addresses with a dot (.) right before the @ symbol: abcd.@xxx.com
- Addresses with consecutive dots (.): ab..cd@xxx.com
- Addresses that begin with a hyphen (-): -abcd@xxx.com

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Logging in to your account if you can't use your registered email address toggle
If you don't remember your password and can't use your registered email address, you will not be able to log in using that email address.

However, if you're using the smartphone version of LINE, you can log in to your account: 

• By changing your registered email address.
- Android users, see here.
- iOS users, see here.

• By changing your password.
- Android users, see here.
- iOS users, see here.

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