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Updated: September 20, 2024
About the end of the Keep service:
The Keep service ended at 2 pm on Wednesday, August 28, 2024 (UTC+9).
Using Keep Memo:
You can use Keep Memo as a replacement for the Keep service. Keep Memo is your own personal chat that only you can see where you can continue to save your items.
For information about Keep Memo, see the following Help article.
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If LINE closes suddenly (crashes) or doesn't start, try the following troubleshooting tips.
Update the LINE app:
Issues may occur on older versions of the app, so please update the LINE app to the latest version.
Note: To use LINE on a Mac with the Apple M1 chip, you need to install version 6.5 or later of the LINE app.
Restart your PC:
Some issues can be resolved by restarting your PC.
Update your OS:
Issues may occur on older OSes. To check if there is a newer OS version available, follow the steps below.
On Windows:Go to Settings > Update & Security.
On Mac: Go to System Settings > General > Software Update.
Note: These steps and labels may differ depending on your OS version and device.
Disable your security software:
Temporarily disable any security software you have (e.g. antivirus, firewall) and check if you can use LINE.
Delete any unnecessary apps and data:
Your PC and the LINE app may not work as intended if your PC doesn't have enough storage space. Try using LINE again after deleting unnecessary data and freeing up some space.
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General solutions for issues with LINE If you're having issues with LINE, first see if there are issues with the version of LINE you are using by checking the following Help content.
If there is nothing wrong with the version of LINE you're using, please try the following troubleshooting tips for the platform you use LINE on.
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• For versions of LINE earlier than 14.8.0
If you see a message saying ”Incorrect password entered. Please try again" despite resetting it, it's possible that the email address registered to the account you're trying to transfer is not the same as the email address you entered in step 7 below.
• For LINE version 14.8.0 or later
If you reset your password in the middle of transferring your account, the password rest will not be completed until you finish transferring your account.
If you see a message saying ”Incorrect password entered. Please try again" despite resetting it, it's likely that the password reset was not completed because you didn't finish transferring your account. Please refer to the steps below to reset your password.
If you see a message saying "The email address you entered isn't registered to your LINE account." at step 7, tapping Forgot your email address? will let you check part of your registered email address. Please refer to the hint and try another email address you think is registered to the relevant account.
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- Running LINE when Windows starts
- Checking your version of LINE
- Checking your LINE account's registered information
A verification code may appear if you're logging in for the first time or if you reinstalled LINE.
If you see a verification code:
1. Start the smartphone version of LINE.
2. Enter the verification code that appears on LINE for PC.
3. Confirm that the device you're trying to log in to is correct and place a check mark.
4. Tap Verify.
Be sure to enter the verification code that's displayed within three minutes.
Note: If the screen to enter the verification code doesn't appear on LINE on your smartphone, restart LINE and try logging in to LINE on your PC again.
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