LINE

This Help article explains how to report and deal with harassment in the LINE app, and about responding when your rights have been infringed upon.
Topics covered

- Frequently asked questions about reporting harassment

- Reporting harassment

- Dealing with harassment (e.g. abuse, group invitations)

- Dealing with issues caused by Unicode (special characters or symbols)

- Reporting rights infringements

Frequently asked questions about reporting harassment:

What will happen to the reported user's account or post?

If inappropriate activity is discovered due to the report, we will take measures in response to the activity in accordance with our Terms of Use. However, we are unable to take any measures if you felt the activity was inappropriate or constituted harassment, but we determine that it didn't violate our Terms of Use.

Why didn't you take action even though I reported someone multiple times?

Reporting someone may not lead to us taking action if we determine that their activity hasn't violated our Terms of Use.

Will the other user find out that I reported them?

The other user will not be informed that you reported them with the report feature.

Reporting harassment:
If you encounter harassment, report it in the following ways.

How to report something from LINE

To report someone in a chat:
1. Click at the top of the chat.
2. Click Report.
3. Select your reason for reporting them, then click Agree & send.

To report a chat message:
1. Right-click the message you want to report.
2. Click Report.
3. Select your reason for reporting it, then click Agree & send.

[Windows/Mac] To report someone in a LINE meeting

1. Move your cursor over to the image of the participant you want to report, right-click and select Report.
Or, click at the bottom of the screen > Report.
2. Select the participant you want to report, and click Next.
3. Choose whether or not to remove the participant you reported.

You can remove users who exhibit disruptive and inappropriate behavior from meetings. See the following Help content for details.

Removing users from LINE meetings

Dealing with harassment (e.g. abuse, group invitations):
Preventing spam messages from friends:
To prevent spam messages from a user you're already friends with, please block them. To prevent spam group invitations from a user you're already friends with, block them and leave the group.

Preventing spam messages and group invitations from people in your friend recommendations (users you're not friends with):
To prevent spam messages and group invitations from people in your friend recommendations, change the related settings on the smartphone version of LINE by referring to the following Help article.

Preventing chat messages from people you don’t know and group invitations



Dealing with issues caused by Unicode (special characters or symbols):
If you're having issues caused by Unicode (special characters or symbols) on the smartphone version of LINE, perform the steps below from LINE for PC.

For issues in 1-on-1 chats

Delete the chat history of the chat that has Unicode in it. To do so:
1. From the Chat list, right-click on the relevant chat.
2. Click Delete.

For issues with group invitations

Decline the group invitation. To do so:
1. From the Group invitations list, right-click on the relevant group.
2. Click Decline.

For issues with group chats

Leave the group. To do so:
1. From your friend list, right-click on the relevant group.
2. Click Leave.

For issues with your friend list

Change your friend's display name. To do so:
1. From your friend list, right-click on the relevant friend.
2. Click Change friend’s name.
3. Click the name that appears, then edit and save it.

Reporting rights infringement:
If another user is infringing on your rights, please report it from the Inquiry Form of the relevant service. Also, we need documentation (e.g. your health insurance card, certificate of residence, driver's license, passport) proving that you are the person whose rights were infringed upon to proceed with our response to the rights infringement. If you contact us while unable to provide the necessary documentation, we will be unable to proceed with our response. If you can provide the documentation, please contact us from the relevant Inquiry Form.

Reporting rights infringements on LINE

Access this Inquiry Form, fill in the necessary fields, then send your report.

Reporting rights infringements of LINE official accounts

Access this Inquiry Form, fill in the necessary fields, then send your report.