If you're suddenly unable to send chat messages on LINE, refer to the following information based on the status of your LINE account.
Topics covered
- I'm unable to send messages in all LINE chats
- I'm unable to send messages in some LINE chats
I'm unable to send messages in all LINE chats:
If you're suddenly unable to send messages on LINE, it's possible that your use of LINE may have been suspended for violating (or being suspected of violating) our Terms of Use.
Below are the main types of activity taken from our standards that constitute violations of our Terms of Use. Please refer to
Standards regarding posts on LINE on LINE Safety Center and refrain from engaging in similar conduct in the future.
Note: For security reasons, we do not provide details regarding the basis for what violates our Terms of Use, or why the service has been suspended.
Below are the main standards that constitute violations.
• Posting content that is generally considered unacceptable, such as abusive language, obscene content, or any other obscene expressions.
• Exchanging personal information (e.g. phone number, address, LINE ID), or continually inviting or soliciting others to meet in person.
• Engaging in any unlawful acts, such as the illegal trading of banned substances, stocks, etc.
• Acts of planning or inviting minors to inappropriate meetings or assemblies.
• Acts deemed to be spamming, such as sending multiple stickers or posts in a row over a short period of time.
Frequently asked questions:
Q: When will the suspension be lifted?
A: The temporary suspension period lasts between 24 hours and 7 days. You can use the suspended feature again once the suspension period is over.
Note: You may be restricted for longer depending on the nature of the violation.
Q. If my suspension lasts longer than seven days, when will the suspension be lifted at the latest?
A: We are sorry to say that we cannot provide a specific time frame for when the suspension will be lifted.
Be advised
Our response may be the same as this Help article if you still decide to contact us via the Inquiry Form regarding the activity that violated our Terms of Use.
I'm unable to send messages in some LINE chats:
You may be unable to send messages if your network connection is temporarily unstable. If the issue persists with a stable network connection, refer to the following Help article.
I can't send/receive messages
If you're still unable to resolve the issue after trying the solutions in the Help article above, and you don't remember doing anything that could have violated our guidelines, please contact us via the Inquiry Form.
Confirm the following before contacting us
There have been cases where response times are delayed due to users selecting options not matching their situation on the Inquiry Form or not providing enough information. To ensure a smooth inquiry process, please confirm the following important points before contacting us.
Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
Did you read the important points above?
No
Please confirm the following important points before contacting us.
Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
Yes
Please contact us via this Inquiry Form.
See also:
I can't send/receive messages
I suddenly became unable to use a feature
> Privacy, turn Filter messages OFF, and add you as a friend.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.