LINE

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About Friends

Friends

Who are the people that appear on my Friends list after I first install LINE? toggle
LINE uses the phone numbers from your device's contacts to populate the Friends list with people who also have LINE installed on their device.

To prevent LINE from automatically populating your Friends list, uncheck the "Auto Add Friends" and "Allow Others to Add" check boxes when registering to LINE.

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I do not want to be automatically added as a friend to others who have my phone number. toggle
To prevent you from being automatically added to the friends lists of other LINE users who have your phone number, please perform the following steps:

iOS users:
1. Tap More on the main menu bar
2. Tap Settings
3. Tap Friends
4. Tap Contacts
5. Switch off Allow Others to Add

Android users:
1. Tap More on the main menu bar
2. Tap Settings
3. Tap Friends
4. Switch off Allow Others to Add

Firefox Phone
1. Tap Settings on the main menu
2. Tap Friends
3. Tap Invite Friends
4. Switch off Allow Others to Add

If you wish to remove a user whom you have already added as a friend, please see this page.

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Can I prevent the information in my contacts list from being transmitted to LINE? toggle
To stop your contact list information being sent to LINE, please perform the following steps:

iOS
1. Tap More on the main menu bar
2. Tap Settings
3. Tap Friends
4. Tap Contacts
5. Switch off Auto Add Friends

Android
1. Tap More on the main menu bar
2. Tap Settings
3. Tap Friends
4. Switch off Auto Add Friends

Firefox Phone
1. Tap Settings on the main menu
2. Tap Friends
3. Tap Invite Friends
4. Switch off Auto Add Friends

If you wish to remove existing friends, please see the following Help articles:
For iOS users, see this article
For Android users, see this article
For Blackberry users, see this article

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Changing/Deleting Friends

Can I remove a friend? toggle
A function to remove friends is available in versions 3.9.0 and above of LINE for iOS and Android OS, and versions 1.10.28 and above of LINE for BlackBerry OS. 

iOS OS users, please see this page for details.

Android OS users, please see this page for details.

BlackBerry users, please see this page for details.

If you are using a device operating on another OS and do not wish to receive messages or calls from a particular friend, please use the block function described on this page instead.

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On what basis do names and pictures appear in the Friends list? toggle
The names in the Friends list are displayed according to the following rules:
- Friends whose names appear in the contacts list of your Smartphone are displayed by their contact name.
- Friends who are added as a result of an ID Search, QR code scan or from the Recommended tab are displayed by their LINE name.

The pictures you see are from their LINE profile.
Once you change the name of your contact in the contact list, that change is applied to the names displayed on LINE in accordance with the above.
* It may sometimes take a while before the changes are reflected.

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Blocking Users

Can I block friends and friend recommendations? toggle
Yes, you can block a friend you do not wish to receive messages or calls from. They will not be notified that you have blocked them.

If you wish to remove a friend instead of blocking them, please see this page. BlackBerry users, please see this page.

To block a user, please do the following. Please note that it may take some time before the changes are reflected. Also, the block function is not available for group chats or multiple member chats.

iPhone and Android:
1. Go to the Friends tab.
2. Tap Edit at the top left.
3. Select the friend(s) you wish to block.
4. Tap Block.

BlackBerry:
1. Go to the Friends tab.
2. Select the friend you wish to block.
3. Press the menu button on your device.
4. Tap Block

Windows Phone:
1. Go to the Friends tab.
2. Tap the friends you wish to block.
3. Tap Block.

Firefox Phone:
1. Go to the Friends tab.
2. Tap Edit at the top right.
3. Tap the friend(s) you wish to block.
4. Tap Block.

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How will I appear to a blocked user? toggle
When a blocked user sends you a message, it will look like it has been successfully sent. However, the message will not be received by you and there will be no "Read" flag displayed on the sender's screen.

When a blocked user tries to call you, that user will hear the call trying to connect while you will not receive any notification.

The above will also happen if you remove the user after blocking them.

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Adding Friends

How do I add a friend? toggle
LINE users who are mutual contacts will be automatically added to one another's Friends lists.
Friends you may know will appear in the Add Friends tab. If you find a friend here, you can add them to your Friends list.

Alternatively, you can add friends using the following feature:

Search by ID
1. Tap Add Friends
2. Tap Search by ID
3. Enter your friend's LINE ID and tap Search
4. Tap Add

When you add a friend, you will appear in their Friend Recommendations list. Your LINE ID or phone number will not be visible to friends. 
Please note that disclosing your ID online for matchmaking purposes is prohibited by our Terms and Conditions of Use. Please refrain from such actions.

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Do I need confirmation from the person I want to add as a friend? toggle
Your friends are not notified when you add them. If the person you added as a friend has not added you too, your name will appear in that person's Friend Recommendations.

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Who are the people in my Friend Recommendations list? toggle
If a LINE user adds you as a friend, they will be shown under your Friend Recommendations list.

If you wish to remove a user from your friend recommendations, simply follow the steps below.

1. Tap Add Friends
2. Tap the name of the user you wish to remove
3. Tap Block
4. Tap Settings
5. Tap Friends
6. Tap Blocked List
7. Tap Edit next to the user you have just blocked
8. Tap Remove

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The Search by ID Feature

I can't use the ID search function anymore. toggle
To prevent the ID search function from being misused, there are restrictions on how many times you can search for an ID in one go. If you have made a number of mistakes searching for a friend’s ID, please wait for an hour and the restrictions shall be lifted.

Please try searching again after the hour has passed.

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Groups

How do I create a group? toggle
You can create a group of close friends, family members or colleagues so you can all chat together. To create a group, perform the following steps:

iOS and Android
1. Go to the Friends tab.
2. Select the + button located at the top-right corner and tap Create a Group.
3. Name the group and add your desired members.
4. Tap Save.
5. A group invitation notification will be sent to the people you invite. The invited members will be added to your group once they select Join.

Firefox OS
1. Go to the Friends list.
2. Tap the friend icon at the top-right corner.
3. Name the group and add your desired members.
4. Tap Save.
5. A group invitation notification will be sent to the people you invite. The invited members will be added to your group once they select Join.

Invited members who have not yet selected Join will be shown under Pending Members. You can cancel your invitation to someone when the person is still pending.

We hope you enjoy chatting together!

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How do I start a group chat? toggle
There are two ways to start a group chat.

- Pre-organized group chat
Select an existing group from the Friends list and then select the Chat button.

- On-the-spot group chat
Select the speech bubble icon located at the top-right corner of the Chats tab, select friends you want to talk with, and then select the Chat button located at the bottom.

* If you find yourself talking with specific users on a regular basis, it is much more convenient to create a group and add them to it.

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