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Bullying/harassment on LINE

Harassment in chats and groups toggle

If you are experiencing trouble due to harassment or other illegal activities, please first discuss the matter with your family and close friends.

 

Chat history and other information of LINE users is considered private information and protected with the highest level of security possible, in addition to being protected by privacy laws which guarantee the right to secrecy of communication.

 

In order to guarantee that users can freely communicate, we are not able to view chat content. Please understand that for this reason, we cannot verify chat history, and therefore are unable to take any action in regards to it.

 

Please refer to the following link for help preventing harassment in chat messages or if you were added as a friend by someone you do not know.

 

Chat Security

 

If you are having Unicode-related issues, such as with special characters and symbols, please refer to the Help page below.

 

Issues with special characters and symbols

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Issues caused by special characters or symbols toggle
If you're experiencing issues caused by Unicode (e.g. special characters or symbols), you may be able to resolve them by using LINE for PC.
Note: If you haven't used LINE for PC before, see this Help article.

If you can use LINE for PC, try the troubleshooting tips below.

For issues in 1-on-1 chats Delete the chat history of chat rooms that have Unicode in them:
1. From the Chat list, right-click on the relevant chat.
2. Click Delete.

For issues with group invitations Decline the group invitation:
1. From the Group invitations list, right-click on the relevant group.
2. Click Decline.

For issues with group chats Leave the group:
1. From your friend list, right-click on the relevant group.
2. Click Leave group.

For issues with your Friends list Change your friend's display name:
1. From your friend list, right-click on the relevant friend(s).
2. Click Change friend’s name.
3. Click the name that appears, then edit and save it.

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Reporting unknown groups toggle
You can report an unknown group by following the steps below.
Note: Group members won't be notified if you report them.

1. From the Home tab, tap Groups > the group chat you want to report.
2. Tap Settings at the top right of the screen.
3. Tap Report.
4. Select your reason for making the report, then tap Agree & send.

If the content you reported violates our terms and conditions, we will take appropriate action.

For information on how to report 1-on-1 chats, see this Help article

For the steps to report LINE VOOM posts, see this Help article.

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