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Making Payments

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What payment methods are available on Rabbit LINE Pay? toggle
With Rabbit LINE Pay, you can make payments with credit and debit cards, as well as the money you have added to your Rabbit LINE Pay balance.

Payment limits when using your Rabbit LINE Pay balance
Per payment: THB 49,999
Total per day: THB 99,999

To add money to your Rabbit LINE Pay balance, please see the following Help articles.

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Which services and stores accept Rabbit LINE Pay? toggle
You can use Rabbit LINE Pay at affiliated merchants, popular online shops, and physical stores including McDonald's, Kerry Express, Mr. Shake, and Ochaya.

You can also make direct payments from the app for donations, electric bill payments (Metropolitan Electricity Authority), LINE Games, your mobile balance, AIS Postpaid payments, and more.

We plan for the number of merchants where you can use Rabbit LINE Pay to keep expanding in the future.

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How do I cancel a transaction? toggle
To cancel a transaction, please contact the store where you purchased the product or service.

Please contact the card issuer directly for details regarding the processing time for your refund.

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The amount of my automatic payment was different than the last time toggle
Partnered companies such as merchants, card companies, and banks hold various promotions. If you have set automatic payments, depending on the details during a promotion, the amount that is charged may change from the amount you were previously charged. 

For more details please check the promotion period, awards, as well as the conditions for each promotion.

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Can I check the delivery status of my purchase? toggle
Please check the delivery status with the shop that you made the purchase.

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I can't make purchases with my credit card registered to LINE Pay toggle
If you're not able to make purchases with your credit card, it may be due to one of the following reasons.

• Your card information is invalid.
• There was a temporary error.
• The fraud prevention system was activated.

Please make sure that your card can be used for online purchases and that the card information was entered correctly.

If you're still experiencing issues after checking the above, please contact us via the relevant Inquiry Form based on the country code of your registered phone number.


Note: If you're not able to use Add & Pay, see this Help article.

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Making payments at physical store locations toggle
You can make payments at some merchants by scanning a code.
Note: For countries other than Japan and Thailand, credit card is the only available payment method.

There are two ways to make payments at stores by scanning a code. For more information, see the relevant Help article below.
Note: The steps will vary depending on the country that issued your registered phone number.

• Read a store's code (Scan)

• Show your code at a store (My Code)

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How do I make a purchase? toggle
Please follow the steps below to make purchases using Rabbit LINE Pay.

If you are registered to Rabbit LINE Pay:
1. Select Rabbit LINE Pay on the merchant's page when making a purchase.
2. Rabbit LINE Pay will start up on your smartphone.
3. From the payment screen, select your payment method, then tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.
4. Enter your Rabbit LINE Pay passcode, then tap OK.
Note: Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.

If you are not registered to Rabbit LINE Pay:
1. Select Rabbit LINE Pay on the merchant's page when making a purchase.
2. If you have not registered a phone number to your LINE account, register your phone number now.
Note: You cannot make payments unless you have a phone number registered to your LINE account.
3. Enter your credit card details.
4. Select whether or not you want to join Rabbit LINE Pay.
Note: If you choose to join Rabbit LINE Pay, set a passcode.
5. Agree to the conditions.
6. Tap Pay.
Note:
- Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.
- When the payment has been completed, you will receive a message on LINE from Rabbit LINE Pay with the transaction details.

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Making payments with My Code toggle
To make payments at physical store locations using the My Code feature from the Rabbit LINE Pay app, please refer to the steps below:
 
1. From the Rabbit LINE Pay main menu, tap My Code.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one when you select My Code.
2. Select a payment method, then tap OK.
3. Scan your code at the store's QR code reader.
Note: If the QR code reader cannot read your code, please show the 12-digit number under the barcode to the store staff and have them enter it directly.
4. After your code is read, a payment confirmation pop-up will appear on your smartphone.

Important:
• From LINE version 6.6 and later, you’re no longer required to enter your LINE Pay passcode for purchases under TBH 1,000.
• If you’re using a version of LINE earlier than 6.6, you will need to enter your passcode when you use My Code.

The maximum and minimum amounts you can make payments for are as follows:
Minimum per day: THB 1
Maximum per day: THB 99,999
Maximum per transaction: THB 49,999
Minimum per transaction: THB 1

Note: Adding money using the My Code feature can only be done at physical store locations with QR code readers.

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How to pay an electric bill toggle
You can pay an electric bill from either the main menu on Rabbit LINE Pay or from a bill alert as follows:

Rabbit LINE Pay
1. From the main menu, tap Utility Bills > Metropolitan Electricity Authority.
2. Enter the CA No. > tap OK.
3. Confirm your e-statement > tap Pay.
Note: To view more information, tap Details.
4. Select your method of payment > tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.
5. Enter your passcode.
6. Confirm the final payment amount > tap Pay.

Bill Alert
1. Tap the link from the bill alert message sent to you on LINE.
2. Confirm your e-statement > tap Pay.
Note: To view more information, tap Details.
3. Select your method of payment > tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.
4. Enter your passcode.
5. Confirm the final payment amount > tap Pay.

Note: A service fee of THB 10 will be added.

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How to receive bill alerts toggle
To receive bill alerts, search the CA No. to bring up the e-statement screen and turn ON the setting to receive bill alerts for CA.

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Can I make partial payments? toggle
No, you cannot make partial payments. You can only make payments for the total amount indicated on your billing statement.

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Can I make purchases without registering to Rabbit LINE Pay? toggle
If you're a LINE user, you can use Rabbit LINE Pay to make online purchases without additional registration.

If you make a payment without registering, you won't be able to use your Rabbit LINE Pay balance for payments, or check your payment history like registered users can.

When a payment is completed, you'll be sent a message on LINE from the Rabbit LINE Pay official account with the transaction details.

For inquiries about delivery status or order cancellation, please contact the merchant you made the purchase from directly.
Note: If you are not registered to Rabbit LINE Pay and want to make a purchase, you must agree to the following:

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Why can't I make payments using Rabbit LINE Pay on my smartphone? toggle

If a payment failed to process when using Rabbit LINE Pay on your smartphone, please try the following:

 

- Update LINE to the latest version.

- If with some apps or mobile browsers the payment screen does not display properly or closes midway, the payment will not be properly completed. In such a case, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link on the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the Rabbit LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser such as Safari, or another browser such as Chrome.

- All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making the payment, you will need to start over from the beginning.

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What is My Code used for? toggle
The My Code feature allows you to make payments with Rabbit LINE Pay at merchant stores by scanning your code.

1. From the Rabbit LINE Pay main menu, tap My Code.
2. Select your payment method.
Note: If you're using the service outside of Japan and Thailand, you can only use credit cards as your method of payment.

3. Show the staff the code that appears.
Note: If you haven't set a Rabbit LINE Pay passcode, you'll have to set one when you select My Code.

For steps on how to make a payment using the Scan feature, please refer to the following Help article:

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Has the transaction been completed if the Transaction Completed status says toggle
Transaction completed notifications for Rabbit LINE Pay are sent at the time a payment is made.

In cases where a merchant does not finalize the order after the payment was made, the payment will be automatically canceled.

If the payment is canceled, you will receive a notice about the cancelation and the order will be marked as canceled on your order history.
If you see a date for Transaction Completed, then the order was finalized.

If the order says "Waiting...", it means it is in the final stages of being processed.
The finalization process differs depending on the merchant, however the results will be confirmed hours later.

You can confirm the results of a payment made by a merchant from your payment history on Rabbit LINE Pay.

Steps to check your payment history
1. In Rabbit LINE Pay tap Settings > Credit Card Purchase History or Purchase History.
You can also confirm via Notices.

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What is Scan used for? toggle
The Scan feature allows you to easily bring up the payment page to make purchases with Rabbit LINE Pay by scanning a code at some Rabbit LINE Pay merchant's website or physical store locations.

When you purchase an item, scan the QR or bar code posted at the store with the Rabbit LINE Pay app to make a payment.

1. From Rabbit LINE Pay main menu, tap Scan.
2. Scan the QR code posted at the store.
Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number.

3. If you scanned the code successfully, the payment confirmation screen will appear.
Note: If you haven't set a Rabbit LINE Pay passcode, you must set one after selecting a payment method.

4. Enter your Rabbit LINE Pay passcode to complete the transaction.

For steps on how to make a payment using the My Code feature, please refer to the following Help article:

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Will I get the Points I used back from a canceled payment? toggle
When you cancel a payment, any Points that you used will be refunded along with the amount used from your LINE Pay balance.
Note: In the case of partial cancelations, your LINE Pay balance refund will be prioritized.

Keep in mind that if you are refunded Points that have already expired, you'll only be able to use them until they expire again at around 5 am the following day.

If you have a Japanese LINE Pay account and used Points with Add & Pay, see this Help article.

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I can't scan the barcode on a bill toggle
If you're having trouble scanning a barcode, try moving the camera a little closer or further away.
Note: With an Android device, you can rotate the camera and scan the barcode horizontally.

Also, if you're using LINE with a Japanese phone number, you may not be able to make your payment due to one of the reasons mentioned in this Help article.

If you see an error, try using another payment method at a store written on the back of the bill.

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Where can I see a breakdown of my payments made with LINE Points? toggle
You can check the Points you used in the notification after you make a payment. You can also see a breakdown of payments under Purchase History in Rabbit LINE Pay.

To check your breakdown payment in Purchase History:

1. Go to Rabbit LINE Pay main menu > Purchase History
2. Choose the payment you wish to check for the Purchase Details.
Note: You can check the payment total and Points used separately.You will also receive a notification with the details if a payment made using LINE Points is canceled.

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Can I make payments at physical stores with LINE Points? toggle
You can also use LINE Points instead of cash when using Rabbit LINE Pay to make payments at some offline stores (such as Kerry Express, McDonald's, Burger King and Etc.).

After registering a credit card to Rabbit LINE Pay, you can choose to use your LINE Point balance first by going to Rabbit LINE Pay > tap My Code > LINE Points.

If you don't have enough Points for the payment, your registered card or Rabbit LINE Pay balance will be used.

For offline stores that do not accept LINE Points, your registered card or Rabbit LINE Pay balance will be used for the entire payment amount.

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Making payments on online stores with LINE Points toggle
You can use LINE Points instead of cash to make payments on the following websites.
Note: The conversion rate for LINE Points is 1 Point for THB 1.

- LINE STORE
- LINE GIFTSHOP (with over 1000 products)
- Over 500 online & Offline stores that accept Rabbit LINE Pay payments
- Under the Use tab in LINE Points

LINE Points can be exchanged for a wide range of goods. You can also try your hand at roulette on the Android version.

To make payments on online stores using LINE Points, please see the following steps.
Note: You need to register a credit card to Rabbit LINE Pay before hand.

1. Select Rabbit LINE Pay on the merchant's page when making a purchase.
2. Access the payment confirmation screen > Enter the amount of Points you wish to use in the Pay with Points box.
3. Check the payment details > choose Pay
4. Enter your Rabbit LINE Pay passcode.
5. Confirm the payment amount > Pay

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If a payment with LINE Points is canceled, how is it refunded? toggle
If a payment made using LINE Points is canceled, the payment amount made with your credit card or Rabbit LINE Pay balance will be reimbursed first, followed by the amount of LINE Points used.

For example, in the case that your payment total is THB 1,000, and you used THB 800 from your credit card and 200 LINE Points:
If the order is canceled, THB 800 will be refunded to your credit card, and 200 LINE Points will be added back to your Point balance.

Note: Even if LINE Points are refunded, their expiration date does not change.

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Can I specify the number of LINE Points I want to use in a payment? toggle
Can I specify the number of LINE Points I want to use in a payment?

You can specify the number of LINE Points you want to use for online payments, but not for My Code payments.If the LINE Points setting is turned ON, payments will be made from your available LINE Points first, and then the remaining amount will be deducted from your credit card or Rabbit LINE Pay balance. If you don't want to use your Points, you can turn the LINE Points setting OFF on the My Code payment screen.

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Can I use LINE Points with My Code payments? toggle
Yes, for a limited time you will be able to use LINE Points when making payments with My Code.By switching ON the LINE Points options at the top of the My Code screen, your Points will used first when making payments.

Note: Please be aware that you cannot select the number of Points to use for a payment.

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Using LINE Pay overseas toggle
You can make My Code payments outside of Japan at stores that have the LINE Pay logo.

To see the merchants that accept LINE Pay in another country:
1. From the LINE Pay main menu, tap Find a Store > List.
2. Tap the flag icon of the country you're currently in.
Note:
- When using LINE Pay overseas, only a registered credit card can be selected as a payment method.
- Points and coupons cannot be used at overseas merchants.

When having your QR code/barcode scanned at the register:
• The barcode generated will be for making transactions in the country that is detected using your device's location.
• You can select your country manually by tapping the flag icon at the bottom of the My Code payment screen if the country does not automatically change.

When scanning a merchant's QR code:
• Make your payment by selecting the credit card registered to your LINE Pay account.

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