How do I back up my chats?
If you would like to back up your chats, please do the following.
1. Tap Chats on the main menu bar
2. Tap the chat you wish to save
3. Tap V at the top right
4. Tap Settings from the menu
5. Tap Export Chat History
6. Tap Send by Email
Images sent will not be backed up.
If you do not receive the message even after you have finished sending it, please check your spam folder. If it is still not delivered, please enter another email address where possible.
Can I cancel or delete a message that has already been sent?
Sorry, you cannot cancel or delete messages that you have already sent.
What are the [Read] signs? Do the times shown tell us when the message was read?
The Read signs indicate that the person has seen your message.
In group chat-rooms, the signs will be shown as Read by 2 etc., showing the number of people who have seen your message within the group.
Depending upon the other person’s device, the Read signs may be shown when the person has received notification of your message, and therefore it does not necessarily mean that the person has read your message.
The times displayed indicate the time you sent the messages.
It is not the time the other person viewed the message.
Please use these features as a rough estimate only.
Can I use the normal default emoticons on my device?
As we cannot offer any official support for emoticons/emoji not provided by us, we recommend that you use our LINE emoji in your chats. If using other emoji, there may be occasions where they cannot be displayed properly.
We hope you have fun using our emoji!
What does the gray exclamation mark in the chat window mean?
A gray exclamation mark right next to a message or picture indicates that the item was not delivered successfully. Please try sending the item again later when the network becomes stable.
To resend a failed message, please do the the following:
1. Tap the exclamation mark.
2. Tap Resend.
How do I send a video, picture or location information?
To send video, picture or location info, tap the [+] button from the message input line to display a popup menu, then tap the appropriate option.
You can send video, pictures and location information that are taken by yourself or stored in your album.
You can also send your current location or a specific location found on the Internet in the same way.
<For Windows Phone Users>
As the locations provided by Bing Maps can sometimes be inaccurate, the location information shown may not be correct.
<For BlackBerry Users>
*While in the chat-room, please press the BlackBerry menu button.
*Please note that location info cannot be sent from the BlackBerry version
How do I send an audio message?
Tap the [+] button from the message input line to display a popup menu and tap Audio Message.
A voice recording function will be displayed on your screen. Tap and hold the HOLD TO TALK button and your audio message will be recorded while the button is held down. When you release the button, the audio recording will stop and the message will be sent.
How can I block messages from people who are not my friends?
You can reject messages from people who are not your friends by using the following steps.
iPhone and Android
1. Tap More on the main menu bar
2. Tap Settings
3. Tap Privacy
4. Turn on Reject Messages
On Android devices, a check in the box next to Reject Messages indicates that the option has been turned on.
1. Tap Settings on the main menu
2. Tap Privacy Settings
3. Turn on Filter Messages
What is the Hidden Chat feature?
The Hidden Chat feature creates a special 1-on-1 chat that is different than normal chats.
Text, photos, and other content sent within Hidden Chats are hidden, and can only be viewed for a pre-set amount of time after the receiver taps the message. When the time period is up, the message is deleted. Messages cannot be restored once they are deleted.
Please see here for more information about the system requirements for Hidden Chats.
What are the system requirements for Hidden Chat?
The Hidden Chat feature can be used on Android and iOS devices with LINE versions 4.5.0 and later. If you are using an older version of LINE, please update to the latest one here.
Users with accounts registered in Japan and China cannot use Hidden Chats.
You cannot use this feature if your OS is not supported by Hidden Chats, or if you live in a country where it is not available. Both the sender and receiver must be able to use Hidden Chats in order to use this feature.
What is the difference between Hidden Chat and the normal chat feature?
The main differences between Hidden Chats and regular chats are as follows.
Hidden Chats can only be used on Android and iOS devices with LINE version 4.5.0 or later. The feature cannot be used on any other OSes or older versions of LINE. Normal chats can be used on all OSes supported by LINE and all usable versions of the app.
Storage Period for Messages
Messages sent with Hidden Chat disappear after a pre-set time period once the receiver has viewed the message. Messages sent using the normal chat feature are stored on the device and can be backed up.
Transferable File Types
Text, stickers, location information, contact info, and photos can be sent with Hidden Chats. The normal chat feature allows you to send text, stickers, location information, contact info, photos, movies and voice messages, as well as create notes and albums.
What time periods can I set the Hidden Chat timer for?
Hidden chats can be set for 2, 5, or 10 seconds, 1 minute, 1 hour, 1 day, or 1 week.
Messages sent with this feature can only be viewed for the time period set by the sender. The countdown for the timer starts when the recipient views the message.
How do I start a group chat?
There are two ways to start a group chat.
- Pre-organized group chat
Select an existing group from the Friends list and then select the Chat button.
- On-the-spot group chat
Select the speech bubble icon located at the top-right corner of the Chats tab, select friends you want to talk with, and then select the Chat button located at the bottom.
* If you find yourself talking with specific users on a regular basis, it is much more convenient to create a group and add them to it.
How do I leave a group or chat with multiple members?
★ If you wish to leave a group, please do the following:
1. Tap Friends on the main menu bar
2. Select the group you want to leave from
3. Tap the settings icon on the top right
4. Tap Leave this Group
5. Check the popup and tap OK
★ If you wish to leave a chat with multiple members:
1. Tap Friends on the main menu bar
2. Select and enter the chat you want to leave
3. Tap the arrow on the top right
4. Tap Leave
5. Check the popup and tap OK
*as mentioned in the popup, once you leave a chat-room all the chat history for that room will be deleted.
We hope this helps!