LINE

Chats, Calls, and Notifications

Chats

FAQ

Sharing messages, photos, and videos in chat rooms with friends toggle
To share messages, photos, or videos to friends or groups:
1. Tap the chat room with the message, photo, or video you want to share.
2. Tap and hold the message, photo, or video, then tap Share > Share.
Note: You can send multiple contents at the same time.
3. Select a recipient and tap Share, or choose an option at the bottom of the share screen.

You can send a message together with the content if you're sharing it with a friend or group. Just enter your message in the text box, then tap Share.

You can also share a single photo/video that was sent in a chat (or a group of multiple photos that were sent together) by tapping the Share with icon next to it.

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My chat messages disappeared toggle
Your chat messages are saved in the LINE app on your device. For this reason, you cannot restore missing chat messages if:
• You deleted the chat they were in.
• Your device has changed (e.g. because you had it repaired or switched to a new device).
• You deleted (or uninstalled) the LINE app.

However, you can restore your chat messages if you backed them up beforehand.

If you backed up your messages, you can restore them even if they were deleted from a chat. To do so, uninstall and then reinstall the LINE app.
Note: When you uninstall the app, all of your chat messages are deleted from your device.

You cannot restore chat messages that weren’t successfully backed up, or that weren’t backed up at all.

We strongly recommend regularly backing up your important chats. For information about backing up and restoring your chat history, see this Help article.

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Problems sending or receiving messages toggle
If you are having problems sending or receiving messages, please try the following steps.

1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.

Please note that sometimes it may take a while for a chat message to show up after you receive the notification.

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App crashes toggle
If the app crashes when you are in a chat, there may not be enough memory on your device. Please try the troubleshooting tips listed below.

• Close all running apps.
• Restart the LINE app.
• Restart your device.
• Ensure that you have more than 2 GB of free space on your device.
• Clear the LINE app's cache. (See here for information on how to do so.)

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I received a chat message saying "Start chatting with your new friend now!" toggle
With LINE, chat rooms are automatically created for recently added friends. "Start chatting with your new friend now!" is always the first message in these chats.

Also, if you or your friend turn the "Allow others to add me" setting ON, your chat room may be recreated and appear at the top of your chat list.

If a chat with a friend you haven't messaged recently appears at the top of your chats, it may be because that friend turned their "Allow others to add me" setting ON.

Rest assured that this message does not mean an account is being impersonated or has been stolen.

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Editing and deleting notes toggle
To edit or delete a note, follow the steps below.
Note: You can only edit or delete your own posts.

1. Tap "" at the top right of the note you want to edit or delete.
2. Select Edit post or Delete > Delete.

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Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

 

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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Problems with images, videos, and audio messages toggle
It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.

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I'm having issues with group chats toggle

If you're having issues with creating, inviting friends to, or leaving a group chat, please search this Help article. If your issue is with a group's notes or albums, please see this Help article.

 

If you're experiencing another issue with group chats, please try the following troubleshooting tips:

 

• Update the LINE app here.

• Restart your device.

• Go back to your chat list and reopen the chat room you're having issues with. 

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Stopping GIFs from playing toggle
To stop GIFs from playing: 
1. Go to the Home tab Settings Photos & videos.
2. Turn OFF Auto-play GIFs.

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Get started chatting!

Sending your location via Chat toggle
To send your location via Chat:
1. Tap "+" next to the message input box, then tap Location.
2. Select your location and tap Share location.

If you can't find the location you want to send, you can search for its name or address in the search field on the location selection screen.

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Editing photos and videos before you send them toggle
To edit a photo or video before sending it: 
1. Tap the photo icon next to the text box.
2. Tap the photo or video you want to edit.
3. Edit the photo or video any way you like and tap the paper airplane icon to send it.

You can use the following tools on the editing screen.

Filters (the three-ringed icon)
Choose from a variety of filters to alter the mood of your photos and videos.

Crop (the square icon)
For photos, tap the crop icon to trim them and focus on a certain area. For videos, tap the scissors icon to trim the part of the video you want to send.

Doodle (the pen icon)
Draw with pens of various colors and thicknesses or add shapes.

Pixelate & blur (the pixelate icon)
You can pixelate or blur photos by tapping the relevant icons.

Text (the "T" icon)
Add text to photos and videos in the color and style of your choice.

Stickers (the sticker icon)
Add emoji, the current date and time, your location, and stickers to your photos and videos.
Note: You can use the stickers listed below.
• Creators' stickers
• Some LINE official stickers

Avatars (the Avatar icon)
Add Avatars to photos and videos. You can use your own Avatars or ones that were shared by friends. For more information about Avatars, see this Help article.
Note: Avatars are not supported on iPads or iPhone 6 and earlier.

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Sending Live Photos toggle
To send Live Photos in a chat room, follow the steps below.
Note: Available on iPhone 6s/6s Plus and later models, the Live Photos feature lets you take photos that move.

1. Tap the photo icon next to the message input box.
2. Swipe up on the Camera Roll screen.
3. Tap the ORIGINAL icon that appears at the bottom left of the screen.
4. Select the Live Photo you want to send, then tap Send.

Live Photos will appear static on the screens of recipients using non-iOS devices.

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Chatting while watching videos/LINE LIVE or making video calls toggle
To chat while watching videos:
1. Tap the YouTube thumbnail or video that was sent in the chat room.
2. Tap the square icon at the upper right of the screen.

To chat while making video calls/Live streams
1. At the top of a chat room screen, tap the call icon > Video call or Live.
2. Tap the square icon at the top of the screen.

To chat while watching LINE LIVE broadcasts:
1. Tap a LINE LIVE link.
2. Tap the square icon at the upper right of the screen.

You can move the shrunken screen wherever you like!
Note: Tap the arrow to enlarge the screen.

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Sending content other than text in chat rooms toggle
In addition to text messages, you can send photos, videos, voice messages, your location, and even money (via LINE Pay) in LINE chat rooms.

Sending photos/videos
Follow the steps below to send up to 50 photos/videos at once.

1. Tap the Chats tab > the name of the chat room you want to send photos/videos to.
2. Tap the photo icon next to the text box.
3. Choose the photos/videos you want to send, then tap the paper airplane icon.
Note:
- Swiping up on the thumbnail images will display all of your photos/videos.
- The number of photos/videos you've selected appears at the bottom of the screen. Tapping this number lets you confirm and reorder them.

Sending content other than photos/videos
Follow the steps below to send things like voice messages, your location, and money.

1. Tap the Chats tab.
2. Tap the name of the friend or group you want to send something to.
3. Tap "+" next to the text box.
4. Tap and send the content of your choice.

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Taking/editing photos and videos in LINE toggle
With LINE, you can take photos and videos (using filters and effects, if you like) in chats or on Timeline. There are also lots of other convenient features for editing your content. For information about editing photos and videos, see this Help article.

To take, edit, and send photos, videos, or GIFs: 
1. Tap the Chats tab > the name of the chat you want to send content in.
2. Tap the camera icon next to the text box.
3. Tap the round shutter button at the bottom center of the screen.
Note: You can switch between taking photos, videos, and GIFs by tapping or swiping on your camera screen.
4. Edit the content any way you like and tap the paper airplane icon to send it.

You can use the following tools on the camera screen.

Flash (the lightning bolt icon)
Turn your camera's flash ON or OFF.

Effects (the glitter icon)
Apply a variety of effects, including ones that recognize and move with your face.
Note: You can select from many more effects by tapping the four-ringed icon.

Switch cameras (the rotating circle icon)
Switch between your rear-facing camera (for selfies) and forward-facing camera (for shots of the scene in front of you).

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Marking all unread messages as read toggle
To mark all the messages in a specific chat as read:
1. Tap the Chats tab.
2. Swipe left on the chat.
3. Tap Read.

To mark all the messages in all your chats as read:
1. Tap the Chats tab.
2. Tap Edit > Read all.
3. Tap OK.

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Sending voice messages toggle
The voice message feature lets you record and send audio to friends. You can send voice messages with the following steps.

1. Tap Chats.
2. Tap the name of the friend or group.
3. Tap and hold the microphone icon on the right side of the message input box.
4. Record your message while holding the microphone icon.
5. When you have finished recording, remove your finger from the microphone icon to send your message. 
Note: If asked, please allow voice recording or microphone access permission, or turn your microphone ON from your settings.

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Creating animated GIFs from photos and sending them in chats toggle
The GIF feature lets you use your own photos to create simple animations, which can then be sent in chats.

To make a GIF and send it in a chat: 
1. Tap the photo icon next to the text box, then tap the photo list icon at the bottom right of the screen.
2. Select the photos you want to use and tap the GIF icon.
Note: The photos you select will appear at the bottom of the screen in the order they were selected. You can reorder them by tapping and holding them, then dragging them to the order of your choice.
3. Edit the content any way you like and tap the paper airplane icon to send it.

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Replying to specific chat messages toggle
To reply to a specific chat message: 
1. Tap and hold or swipe left on the message you want to reply to.
Note: If you tap and hold the message, tap Reply.
2. Enter text/emoji or choose a sticker, then send your message.
Note: The steps above can only be used to reply to text, stickers, emoji, photos, or videos.

The "Swipe messages to reply" feature can be turned ON or OFF on Android devices.

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Checking all of the photos, videos, links, and files shared in a chat toggle
You can check all of the content that has been shared in a chat at once. Just tap the menu icon at the top of the chat screen and select Photos & videos, Links, or Files.

From Photos & videos:
Tapping Select at the top right of the screen lets you choose photos and videos to share or delete. You can also save them to an album, your device, or Keep. It's also possible to save a group of photos in a chat all at once by tapping one of the photos > the save icon at the bottom of the screen.

Swiping left or right on the photo or video you're viewing lets you see other photos or videos in the chat.

You can also jump to the message in which a photo or video was sent by tapping the date at the top of it.

From Links:
Tap a link to go to that website. You can also tap "..." to the right of the link for the Share, Save in Keep, and Jump to message options.

From Files:
Tap "..." to the right of a file for the Share, Save in Keep, and Jump to message options.

You can check the content you sent to your Keep Memo chat on Keep.

For more information about Keep Memo, see this help article.

See this Help article for information about opening Keep.

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Chat History

Backing up and restoring chat histories toggle
If you're an iOS user:
You can use iCloud to back up your chats.

For details on how to back up your chats, see this Help article. For information on how to restore your chats, see this Help article.

If you're an Android user:
You can use Google Drive to back up your chats.

For details on how to back up and restore your chats, see this Help article.

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Backing up chats to iCloud toggle
If you want to restore your chat history after changing devices, you need to back it up in advance.

Before backing up your chats, be sure to:
• Turn iCloud Drive ON.
• Update LINE and iOS to the latest versions.
Note:
- Auto-backup is available on iOS 13 and later.
- Photos and stickers sent in chats cannot be backed up or restored. If there are photos you'd like to save, consider saving them to Albums or Keep.

There are two methods available for backing up your chats to iCloud.

Manually back up chats to iCloud
Use this option to manually back up your chat history whenever you need to. For more information, see this Help article.

Automatically back up chats to iCloud
Choose how often you want your chats to be automatically backed up. For more information, see this Help article.

You won't be able to back up your chats if you don't have enough free space on your device or iCloud drive. Be sure to regularly check how much free space you have and whether your chats were successfully backed up or not. For information on how to check your free space, see here.

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Manually backing up chats to iCloud toggle
If you want to restore your chat history after changing devices, you need to back it up in advance.

To manually back up your chats to iCloud, follow the steps below.
Note: For information on enabling auto-backup, see this Help article.

1. From the Home tab, tap Settings > Chats.
2. Tap Chat history backup > Back up now.

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Automatically backing up chats to iCloud toggle
If you want to restore your chat history after changing devices, you need to back it up in advance.

To automatically back up your chats to iCloud, follow the steps below.
Note:
- Auto-backup is available on iOS 13 and later.
- For information on manually backing up your chats, see this Help article.

1. Tap the Home tab > Settings > Chats.
2. Tap Chat history backup > Back up how often.
3. Turn ON Enable auto-backup.
4. Select how often you want to back up your chats.

Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.

• Your device is plugged into an outlet.
• Your device is connected to the internet.
• The Background App Refresh setting on your device is ON.
Note: For details on how to turn ON Background App Refresh see this link.

If an auto-backup fails, you'll receive a chat notification from the LINE official account. For more information about this notification, see this Help article

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I received a notification saying an auto-backup to iCloud failed toggle
If an auto-backup fails because you don't have enough free space on iCloud or your device, the LINE official account will send you a chat notification.
Note: You will not receive a notification if an auto-backup fails for another reason.

If you receive this kind of notification, or if periodic backups on the LINE app haven’t been completed, make sure that you have enough free space on iCloud and your device, then see if next scheduled auto-backup is successfully completed. For information on how to check your free space, see here.

We recommend regularly checking the app to make sure your chat history is successfully backed up.

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Backing up chats as text files toggle
You can save the messages in a chat as a text file by following the steps below.
Note: You cannot restore your chat history on LINE from a text file backup.

1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Export chat history and choose how you want to send the file.

For information on how to restore your chat history when transferring your account or reinstalling LINE, see this Help article.

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Restoring chats on iOS toggle
To restore your chats, turn iCloud Drive ON before transferring your LINE account. If you've already transferred your account, please reinstall the LINE app.
Note:
- You cannot restore your chats from the LINE app's Settings.
- Images and stickers that were sent in chats cannot be restored.

To restore your chat history:
1. Turn iCloud Drive ON.
2. Transfer your LINE account to a new device.
3. Once the screen to restore your chat history appears, tap Restore chat history.

To change your iCloud Drive settings, please follow the steps below.
Note: Make sure to log in to iCloud with the same Apple ID you used to back up your chat history.
1. From your iOS device, tap Settings > your name at the top of the screen.
2. Tap iCloud > turn iCloud Drive ON.
3. Turn LINE ON.
Note: If different screens appear on your device and you cannot follow these steps, please contact Apple directly.

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Searching messages in a chat toggle
To search the messages in a chat: 
1. Tap the search icon at the top of the chat screen.
2. Enter what you want to search for in the Messages field.

You can search the messages from a specific date by tapping the calendar icon at the top right of the keyboard.

If you want to search the messages in all of your chats, see this Help article.

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Can I transfer my chat history to a device running a different OS? toggle
No, you cannot transfer your chat history between devices running different OSes (e.g. Android to iOS or vice versa).

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Searching all of your chat messages toggle
You can search all your chats and messages for keywords by following the steps below.

1. Tap the search box at the top of the Chats screen.
2. Type what you're looking for in the box.

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Deleting your chat history toggle
To delete the history for all your chats:
1. From the Home tab, tap Settings > Chats.
2. Tap Delete data.
3. Check the option for All chat data > tap Delete selected data > Delete data.

To delete a specific room’s chat history:
1. From the Chats tab, select a chat room > tap the menu icon > Other settings.
2. Tap Delete chat history > Delete.

Important: Deleted messages cannot be restored.

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Letter Sealing

What is Letter Sealing? toggle
Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services like YouTube)
• Location information
• 1-on-1 voice/video calls
Note: We plan to expand Letter Sealing’s functionality in the future.

If you use LINE for PC after turning on Letter Sealing, you'll be required to verify your identity the first time you send a message.

For information about verifying your identity to use Letter Sealing on LINE for PC, see this Help article.

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Turning on Letter Sealing toggle
Letter Sealing is now turned on by default when you download LINE. As part of our efforts to strengthen the app's security, we've made it so this setting can no longer be turned off.

If you've been using LINE since before these specification changes were made and have Letter Sealing turned off, you can protect your messages by turning Letter Sealing on manually from the smartphone version of LINE.

To turn Letter Sealing on:
1. Tap the Home tab > Settings > Privacy.
2. Turn ON Letter Sealing.

Tap here to go to the Settings menu from your smartphone.

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The Letter Sealing identify verification screen isn't appearing toggle
If you're trying to verify your identity so you can use Letter Sealing on LINE for PC, but the verification code entry screen isn't appearing in LINE on your smartphone, restart the smartphone app and try verifying your identity again by referring to this Help article.

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About Letter Sealing key fingerprints toggle
Key fingerprints are unique encryption keys that Letter Sealing gives to each user so they can send messages to one another safely and securely.
Note: The actual keys are kept secret and will not appear in LINE chat rooms.

If your key fingerprint matches your friend's, it means your chat is securely encrypted. To check whether your key fingerprints match, follow the steps below.
Note: Key fingerprint confirmation is optional.

1. Tap the menu icon at the top of the chat screen.
2. Tap This chat is protected with Letter Sealing at the bottom of the screen.
3. Compare the key fingerprints on your device and your friend's device.
Note: To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.

If "This chat is protected with Letter Sealing" doesn't appear, it means Letter Sealing is turned OFF. To turn Letter Sealing ON, follow the steps in this Help article.

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The lock icon no longer appears at the top of a chat toggle
To check whether a chat is protected with Letter Sealing, tap the menu icon at the top of the chat screen.

If Letter Sealing is enabled, you'll see "This chat is protected with Letter Sealing" at the bottom of the screen.
Note: You'll also see a lock icon at the beginning of the sentence.

If "This chat is protected with Letter Sealing" doesn't appear, see this Help article.

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Groups and multi-person chats

Creating groups toggle
To create a group:
1. Tap the Home tab > Add friends (the silhouette icon) > Create a group.
2.Select the friends you want to add as members, then tap Next.
3.Enter a group name, then tap Create.
Note:
- If the Members join automatically setting is turned off, the friends you invite won't become group members until they select Join in their invitation.
-Group names can be up to 50 characters long.
- You can update to the latest version of LINE here.

For the steps to create a group from a multi-person chat, see this Help article.

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Deleting groups or group members toggle
A group is deleted automatically when all its members have left. If there are still members in a group, follow the steps below to delete them first.

1. Tap the menu icon at the top of the group chat screen > Members.
2. Tap Edit.
3. Tap "-" to the left of the member you want to delete.
4. Tap Remove > Remove.

After all of the other members have been deleted, you can delete the group by leaving it. For the steps to leave a group, see this Help article.

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Inviting new members to a group toggle
To invite new members to a group: 
1. Tap the menu icon at the top of the chat screen > Invite.
2. Select the friends you want to invite and tap Invite.
Note: Friends who have already been invited or are already in the group will appear grayed out.

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Leaving groups toggle
Your chat messages, notes, albums, and photos will not be deleted if you leave a group. If there is anything you want to delete, make sure to do so before leaving the group.

When a group member deletes their account or leaves the group, a message appears saying "XXXX left the group."

To leave a group:
1. Tap the menu icon at the top of the group chat screen > Leave.
2. Tap Leave.

If every member leaves, all of the content posted in the group will be deleted and cannot be restored.

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Creating a group from a multi-person chat toggle
To create a group from a multi-person chat: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Create group.
3. Select the friends you want to add and tap Next.
4. Enter a name, set a profile photo, and then tap Create.

Note: Messages from the multi-person chat will not be transferred to the group. To view your past messages, you'll still need to check the multi-person chat.

For more information about groups, see here.

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Notes and Albums

What should I do if I accidentally deleted an album? toggle

Once an album is deleted, it can’t be restored.

 

Your friends in the same chat room will also be unable to view the deleted album.

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Editing and deleting notes toggle
To edit or delete a note, follow the steps below.
Note: You can only edit or delete your own posts.

1. Tap "" at the top right of the note you want to edit or delete.
2. Select Edit post or Delete > Delete.

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Creating albums toggle
To create an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "+" at the bottom right of the screen.
3. Select the photos you want to save, and tap Next.
4. Enter an album name and tap Create.

Note:
- You can enter up to 50 characters for an album name.
- If you don't enter an album name, the name will be the date the album was created by default. 
- The same album name can't be used more than once in the same chat.

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Renaming albums toggle
To rename an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "..." at the bottom right of the album you want to rename, or tap the album > the options icon at the top right of the screen.
3. Tap Rename album.
4. Enter an album name and tap Rename

Note:
- You can enter up to 50 characters for an album name.
- The same album name cannot be used more than once in the same chat.

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Saving photos from albums toggle
You can save specific photos or save the whole album.

To save an album:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "..." at the bottom right of the album you want to save, or tap the album > the options icon at the top right of the screen.
3. Tap Download album.

To download specific photos:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Select the album, and tap the options icon at the top right of the screen > Select photos.
3. Select the photos you want to save, and tap the download icon at the bottom right of the screen.
Note: To save your selected photos to Keep, tap the second icon from the right at the bottom of the screen.

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Creating notes toggle
To create a note: 
1. Tap the menu icon at the top of the chat screen > Notes.
2. Tap "+" at the bottom right of the screen > Write.
3. Enter the content you want to share, then tap Post at the top right.

You can also attach stickers, photos, videos, web links, and locations to your notes.
Note:
- Up to 20 stickers, photos, or videos can be attached per note.
- Only one location can be attached per note.
- Sound/animated stickers cannot be attached along with ordinary stickers.
- Only one sound/animated sticker can be attached per note.

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Turning Note notifications OFF toggle
Notifications for notes are sent to you as push notifications. You can also check them from the bell menu on Timeline.

To turn Note notifications OFF: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Turn Note notifications OFF.

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How notes appear on Timeline toggle
Notes will only appear on Timeline for the groups or friends you choose to share them with. Please rest assured that other users will not be able to see your notes on Timeline.

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Can a new member in a group view the posts made in it before they joined? toggle
When a user joins a group, they can view Note and Album posts that were made during the time their membership was pending, but will not be able to see any chat messages posted before they joined.

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Searching chat room notes toggle
To search notes: 
1. Tap the menu icon at the top of the chat screen > Notes.
2. Type what you're looking for in the search box at the top of the screen.

You can search for:
• Text
• Members who created notes (by entering "@" followed by a username)
• Hashtags (by entering "#" followed by a keyword)

Note: The search bar only appears on the Notes menu screen.

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Sharing photos in an album toggle
You can share photos saved in albums with friends/groups, on Timeline, or with other apps.
Note: You can share up to 20 photos at a time.

To share photos:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Select the album, and tap the options icon at the top right of the screen > Select photos.
3. Select the photos you want to share, then tap the share icon at the bottom of the screen.
4. Choose a friend/group to share with and tap Share, or select Share on TimelineShare in other app, Save in Keep, or Share to stories.

You can send a message at the same time if you're sharing with a friend or group. Just enter your message in the text box, then tap Share.

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Stickers and Sticons (emoji)

Suggest feature for stickers and emoji toggle
The suggest feature lets you quickly choose emoji and stickers that match the text you enter.
Note: Some paid stickers and emoji are not compatible with this feature.

To change the suggest feature settings:
1. From the Home tab, tap Settings > Chats.
2. Tap Display suggestions.
3. Turn the setting for Display suggestions ON or OFF.

Tap here to open the Display suggestions screen from your smartphone.

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I don't see sticker suggestions toggle
If no suggestions for stickers or emoji appear when you enter text, try the steps below.

1. From the Home tab, tap Settings > Chats > Display suggestions > Languages.
2. At the top right of the screen, tap Edit > "-" next to English > Delete.
3. Re-download English.

If the issue persists after you've tried the steps above, try:
• Updating the app to the latest version.
• Using your standard OS keyboard.

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Hiding and deleting chats

Deleting chats toggle
To delete a chat: Note:
1. Tap the Chats tab > Edit (the three lines and a check mark) at the top of the screen.
2. Choose the chat you want to delete.
3. Tap Delete > Delete.

Note: 
- Chats cannot be restored after you delete them.
- You cannot delete the Keep Memo chat.

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Unsending messages toggle
You can unsend a message within 24 hours of sending it. This removes the message so that it can no longer be seen by anyone in the chat where it was sent, even after it has been read. To unsend a message, just tap and hold it, then select Unsend.

Important: 
- Even if you unsend a message, everyone in the chat will still be able to see a notification saying that you unsent it.
- Anything (e.g. text messages, photos) deleted in a chat room cannot be unsent.
- We will not be able to recover or unsend anything deleted from a chat room.

You can unsend text messages, stickers, photos, videos, voice messages, songs shared from LINE MUSIC, URLs, contact information, location information, and files.
Note: This feature cannot be used for call histories from LINE version 9.16.0 and later for Android.

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I accidentally deleted a message instead of unsending it toggle
There is no way to unsend anything (e.g. text messages, photos) that has already been deleted from a chat.

Please also understand that LINE is unable to recover, delete, or unsend messages on your behalf.

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Deleting chat messages toggle
You can delete messages in chats so they don't appear on your device anytime.
Important: Deleting messages by following the steps below will only delete them on your device, and they will still be visible to any other users in the chat room.

To delete a message:
1. Tap and hold the message you want to delete.
2. Tap Delete or Delete messages.
3. Tap Delete and confirm by tapping Delete once again.

You can unsend messages so that other users can no longer see them if 24 hours haven't passed since they were sent (regardless of whether they have been read or not). For more information about unsending messages, see this Help article.

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Will other people know if I delete a message or chat room? toggle
No one will be notified if you delete a message or chat room.

However, if a message is unsent, everyone will be able to see a notice saying “~ unsent a message” in the chat room.

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Blocking LINE Game messages toggle

To block messages from LINE Game apps:
1. Go to the Home tab > Settings > Notifications > Authorized apps.
2. Tap the game you want to block messages from.
3. Turn off Messages and/or Notifications.
Note:
- If you turn off Messages, you will not receive messages but will continue to receive any gifts your friends send you.
- If you turn off Notifications, you will still receive LINE messages but will not be notified when they arrive. 

 

Tap here to open the Authorized apps screen from your smartphone. 

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Hiding chats toggle
To hide a chat: 
1. Tap the Chats tab.
2. Tap Edit (the three lines and a check mark) at the top of the screen.
3. On the Edit chats screen, select the chats you want to hide and tap Hide at the bottom right of the screen.
4. Tap Hide.

To hide chats individually, swipe left on the chat you want to hide on the Chats screen and then tap Hide > Hide.

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Preventing messages from strangers toggle
To stop strangers from messaging you:
1. On the Home tab, tap Settings > Privacy.
2. Turn on the option for Filter messages.

Tap here to open the Privacy settings from your smartphone.

With the Filter messages setting turned on, you will no longer receive messages from strangers, but you also will not receive messages from any acquaintances that are in your Friend recommendations.

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Keep

About Keep toggle
Keep is a storage service that lets you save photos, videos, text, and files in LINE. You can also easily share your saved content with friends.

For the steps to save content in Keep, see this Help article.

To check the content you have saved in Keep, tap the Home tab > Keep at the top of the screen.

For information about how to open Keep, see this Help article.

For information on the storage period/capacity for Keep, see this Help article.

You can also use Keep to easily manage the content sent in Keep Memo.

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Storage period/capacity for Keep toggle
Most items can be saved in Keep for any length of time.

There is a storage period of 30 days only for files larger than 50MB. The number of days remaining will appear on these files every day in your item list in Keep.
Note: After a certain amount of time has passed, you will no longer be able to save items (e.g. photos, videos, or other files) that were sent in Keep Memo.

Keep has a storage capacity of 1 GB.

Item restrictions
• Photos and files: No restrictions
• Videos: Up to 5 minutes
• Text: Up to 10,000 characters

If you can't save something in Keep, check your available storage capacity.

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I haven't reached my storage limit but still can't save files toggle
You may not be able to upload to Keep if you don't have enough storage space on your device. Please free up space on your device.

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I can't find my saved file toggle
Saved files will appear once all uploads are completed. If your saved file does not appear, it is possible the file has not completed uploading to the server. Please give it some time before checking again.

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I can't open a saved file toggle
The file viewer feature is not available for iOS version 7.0.x. Please check which OS version your device is running.

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Sharing content saved in Keep to other apps toggle
To share photos, videos, and other content saved in Keep: 
1. Go to the Home tab and tap Keep to the right of your profile icon.
2. Choose the content you want to share, then tap the share icon at the bottom right of the screen.
3. Tap Share in other app and select an app to share with.

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Pinning items in Keep toggle
You can pin items so they always appear at the top of a list in Keep.

To pin an item, use either of the following methods:
• Tap the menu icon at the top right of the item you want to pin > Pin.
• Tap the item you want to pin > the white pin icon at the top of the screen.

To unpin an item, use either of the following methods:
• Tap the menu icon at the top right of the item you want to unpin > Unpin.
• Tap the item you want to unpin > the black pin icon at the top of the screen.

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Deleting content from Keep toggle
To delete multiple items at once: 
1. Tap the Home tab > Keep at the top of the screen.
2. Select a tab (All, Photos, Videos, Links, Text, Files, or Places) to find the item that you want to delete.
3. Tap the check mark at the top right of the screen > the item you want to delete.
4. Tap the trash can icon > Delete.

To delete items individually:
1. Tap the Home tab > Keep at the top of the screen.
2. Select a tab (All, Photos, Videos, Links, Text, Files, or Places) to find the item that you want to delete.
3. Tap the options icon on the content you want to delete > Delete.
4. Tap Delete.

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Adding content to Keep toggle
To add content to Keep, follow the steps below.

To add photos/videos:
1. Tap the Home tab > Keep at the top of the screen.
2. Tap "+" at the bottom right of the screen > Photo/Video.
3. Choose the photo or video you want to upload from the camera roll, then tap Choose.

To add text:
1. Tap the Home tab > Keep at the top of the screen.
2. Tap "+" at the bottom right of the screen > Text.
3. Enter text directly, then tap Save.

To add files:
1. Tap the Home tab > Keep at the top of the screen.
2. Tap "+" at the bottom right of the screen > File.
3. Select the file you want to upload from the iOS Files app.

To add a link:
1. Copy the URL for a link, then open Keep.
2. Tap Add at the bottom of the screen.

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About collections toggle
Collections let you organize the items you've saved in Keep any way you like.

To add an item to a collection, use one of the methods below.

From Keep:
1. Choose the item you want to add and tap "+".
2. Select a collection.

From a chat:
1. Tap and hold the item you want to save > Keep.
2. Tap Save.
3. Tap Collection to the right of the "Saved in Keep" message.

To save items in a new collection, tap "+" on the "Add to collection" screen and create a new collection.

Note:
- You can create up to 100 collections.
- There is no limit to the number of items that can be saved in each collection.
- Rest assured that deleting a collection will not delete the items in it.
- Your Favorites collection cannot be deleted or renamed.

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Other

Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

 

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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I got a login notification from the LINE official account toggle
The message you received is from the official account operated by LINE Corporation.

As part of our efforts to strengthen security, a message is sent when your account is transferred or tries to log in to LINE services.

If you received a notification but don't remember logging in, please check the following.

• If you can use LINE
Someone else may be trying to log in using the information registered to your LINE account.

To prevent others from logging in to your account, please change your password. For more information, see this Help article.

If you're still receiving messages after changing your password, please change the email address registered to your LINE account. See this Help article for more information.

• If you cannot use LINE
Your LINE account may have been stolen by a third party. Please contact us via the Inquiry Form.

The content of the notification message will differ depending on what your account is trying to do. For more information, please see the following Help articles.





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Setting URL previews toggle
To show URL previews for links shared in chats: 
1. Tap the Home tab > Settings > Chats.
2. Turn ON the URL previews setting.

Previews will appear for links shared in chats after this setting is turned on.
Note: In order to generate URL previews, links shared in chats are also sent to LINE's servers.

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Setting chat wallpaper toggle
To set a chat room's wallpaper: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Chat wallpaper.
3. Choose one of the options to set a wallpaper.

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Reporting chats toggle
You can report a user for sending spam or problematic messages from inside a chat.
Note: If you report someone, they won't be notified that you did so.

To report a chat: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Report.
3. Select your reason for reporting the chat, then tap Agree & send

We will investigate the matter based on your report. If we find that the user has violated our Terms and Conditions, we will take appropriate action.

Please understand that we cannot provide details regarding the results of our investigation or any actions taken. This is in order to protect the privacy of all of our users.

For the steps to report a post on Timeline, see this Help article.

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Taking screenshots of chats toggle
To take a screenshot of a chat:  
1. Tap and hold the first chat message you want to include in the screenshot.
2. Tap Capture.
3. Tap the last message you want to appear in the screenshot.
Note: If you want to hide the display names and profile photos of your friends in the chat, tap Hide info.
4. Tap Capture.

After taking a screenshot, you can edit it with the doodle feature and save it to your device.

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Making LINE more efficient toggle
When you use LINE regularly, cached data and data from your chats start to build up. This data can cause the app to run slowly, so we recommend deleting it on a regular basis. 

To delete the LINE app's cached data:
1. Tap the Home tab > Settings > Chats.
2. Tap Delete data > Cached data.
3. Tap Delete selected data > Delete data.
Note: You can also choose to delete photos, voice messages, and files that were sent in your chats.

To delete data from individual chats:
1. On the Chats tab, tap the chat you want to delete data from.
2. Tap the menu icon at the top of the chat screen.
3. Tap Other settings > Delete data.
4. Tap Delete selected data > Delete data.

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Announcing sent/received chat messages, polls, or events to other members toggle
You can "announce" things like messages you've sent and received, polls you created, and events so they permanently appear at the top of a chat.

To announce messages:
1. Tap and hold the message you want to announce.
2. Tap Announce.

To announce polls:
1. Tap "+" at the bottom of the chat screen.
2. Tap Poll and then the poll you want to announce.
3. Tap Announce > OK.
Note: The Poll feature is available in group chats.

To announce events:
1. Tap the menu icon at the top of the chat screen.
2. Tap Events and then the event you want to announce.
3. Tap Set as announcement > OK.

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Problems with Chats

Problems sending or receiving messages toggle
If you are having problems sending or receiving messages, please try the following steps.

1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.

Please note that sometimes it may take a while for a chat message to show up after you receive the notification.

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My chat messages disappeared toggle
Your chat messages are saved in the LINE app on your device. For this reason, you cannot restore missing chat messages if:
• You deleted the chat they were in.
• Your device has changed (e.g. because you had it repaired or switched to a new device).
• You deleted (or uninstalled) the LINE app.

However, you can restore your chat messages if you backed them up beforehand.

If you backed up your messages, you can restore them even if they were deleted from a chat. To do so, uninstall and then reinstall the LINE app.
Note: When you uninstall the app, all of your chat messages are deleted from your device.

You cannot restore chat messages that weren’t successfully backed up, or that weren’t backed up at all.

We strongly recommend regularly backing up your important chats. For information about backing up and restoring your chat history, see this Help article.

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App crashes toggle
If the app crashes when you are in a chat, there may not be enough memory on your device. Please try the troubleshooting tips listed below.

• Close all running apps.
• Restart the LINE app.
• Restart your device.
• Ensure that you have more than 2 GB of free space on your device.
• Clear the LINE app's cache. (See here for information on how to do so.)

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Problems with images, videos, and audio messages toggle
It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.

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I'm having issues with group chats toggle

If you're having issues with creating, inviting friends to, or leaving a group chat, please search this Help article. If your issue is with a group's notes or albums, please see this Help article.

 

If you're experiencing another issue with group chats, please try the following troubleshooting tips:

 

• Update the LINE app here.

• Restart your device.

• Go back to your chat list and reopen the chat room you're having issues with. 

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I received a chat message saying "Start chatting with your new friend now!" toggle
With LINE, chat rooms are automatically created for recently added friends. "Start chatting with your new friend now!" is always the first message in these chats.

Also, if you or your friend turn the "Allow others to add me" setting ON, your chat room may be recreated and appear at the top of your chat list.

If a chat with a friend you haven't messaged recently appears at the top of your chats, it may be because that friend turned their "Allow others to add me" setting ON.

Rest assured that this message does not mean an account is being impersonated or has been stolen.

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Chat Security

Preventing messages from strangers toggle
To stop strangers from messaging you:
1. On the Home tab, tap Settings > Privacy.
2. Turn on the option for Filter messages.

Tap here to open the Privacy settings from your smartphone.

With the Filter messages setting turned on, you will no longer receive messages from strangers, but you also will not receive messages from any acquaintances that are in your Friend recommendations.

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Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

 

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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Blocking LINE Game messages toggle

To block messages from LINE Game apps:
1. Go to the Home tab > Settings > Notifications > Authorized apps.
2. Tap the game you want to block messages from.
3. Turn off Messages and/or Notifications.
Note:
- If you turn off Messages, you will not receive messages but will continue to receive any gifts your friends send you.
- If you turn off Notifications, you will still receive LINE messages but will not be notified when they arrive. 

 

Tap here to open the Authorized apps screen from your smartphone. 

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Voice and Video Calls

Voice/video call issues

I can't make voice/video calls toggle
If you're experiencing issues with voice/video calls, it may be because:

• You're using an older version of LINE.
• You've blocked the friend you're calling, or they've blocked you.
• LINE's settings for Allow voice calls are turned OFF.
• You haven't added the person you're calling as a friend, or they haven't added you.
Note: Voice/video calls cannot be made if only one of you has added the other as a friend.
• Your device doesn't meet the recommended system requirements.
• The friend you're trying to call isn't using LINE.

If you've confirmed everything above but are still experiencing issues, try the troubleshooting techniques below:
• Update to the latest version of the LINE app here.
• Restart your device.

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My friend and I can't hear each other in calls toggle
This Help article is for iOS users. For Android users, see this Help article.

LINE voice and video calls are made over an internet connection, so make sure the connection you're using is stable.

If a call has no sound or is broken up, it may be because: 
• You're connected to a Wi-Fi network being used by many people.
Note:
- We recommend using a 3G or 4G network.
- If you use a 3G or 4G network, you will be charged for the data used during calls.
• The signal is weak.
• You're updating apps or uploading/downloading files while on a call.
• Some router settings are affecting your connection.

If you've checked everything above but are still experiencing issues, try the following troubleshooting tips, and have your friend do the same.

• Update LINE to the latest version here.
• Restart your device.
• Close all running apps.
• Delete any unnecessary apps and data on your device.
• Try using a stronger network connection.
• Turn your 3G, 4G, or Wi-Fi OFF and ON again.
• Check if you can access the internet using other apps without any issues.
• Turn your speaker and mic OFF and ON.
• Try adjusting the volume on your device.
• Check the microphone settings on your device.

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Issues with receiving calls and notifications toggle
Notifications for incoming and outgoing voice and video calls may not appear correctly depending on the strength of your device's signal. Be sure to use a stable network connection.

You may also have issues if your notification settings are not configured correctly. For more details, see the Help articles below.

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Voice/video calls

Making voice/video calls toggle
You can make voice and video calls with your friends on LINE.

To make a call from your friend list:
1. Tap the friend you want to call.
2. Tap Voice call or Video call.
3. Tap Start.

To make a call from a chat:
Use one of the methods below.

• At the top right of the chat, tap the phone icon > Voice call or Video call.
• Tap your friend's profile icon > Voice call or Video call > Start.

If you're using a 3G or 4G network, you may be charged for the data used during a call. We recommend using a flat-rate data plan.

If call quality is low, try using a Wi-Fi connection.

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Recommended system specifications for using video call effects and filters toggle
We recommended the following system specifications for using video call effects and filters.

Smartphones
• iPhone 6S or later (with iOS 12.0 or later)
Note: Effects and filters are not available on devices equipped with processors earlier than the Apple A9.
• Android 7.0 or later (not available on some devices)

iPads
• iPad mini 5th generation or later
• iPad Air 3rd generation or later
• iPad Pro
• 5th generation or later of all other iPad models
Note:
- All iPad models should be running iOS 12.0 or later.
- Effects and filters are not available on devices equipped with processors earlier than the Apple A9.

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Are all voice/video calls free? toggle
Voice and video calls in LINE are free.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you, even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data that you use. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.
Note: With a flat-rate data plan, you will generally not be charged additional data fees when using a 3G, LTE, or Wi-Fi connection. For more details, check with your mobile service provider.

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Blocking calls toggle
To block voice or video calls:
1. Go to the Home tab > Settings > Calls.
2. Turn Allow voice calls OFF.

Tap here to open the Settings menu from your smartphone.

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Using Bluetooth devices with LINE toggle
Bluetooth devices can be used with LINE. Please understand, however, that we cannot guarantee such devices will work properly, as they rely on the performance of your smartphone.

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Starting group calls toggle
To make a call in a group chat, follow the steps below.

To start a voice call:
1. Open a group chat.
2. At the top right of the chat, tap the phone icon > Voice call.

To start a video call:
1. Open a group chat.
2. At the top right of the chat, tap the phone icon > Video call.
3. Set a background, filter, or Avatar on the preview screen.
Note: If you haven't created an Avatar, see this Help article for information on how to create one.
4. Tap Join with video.
Note: Your profile photo will be displayed when you tap Join without video.

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How do I join an ongoing group call? toggle
Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.
- When you receive the message that the call is starting tap Join > OK.

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I don't want LINE calls to appear in my iPhone's call history toggle
To prevent LINE calls from appearing in your iPhone's call history:
1. Tap the Home tab> Settings > Calls.
2. Turn Integrated calling OFF.

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Pressing the iPhone power button ends my call toggle
If you don't want your calls to end when you press the power button on your iPhone, follow the steps below.

1. Tap the Home tab > Settings > Calls.
2. Turn Integrated calling OFF.

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Recommended system specifications for group video calls toggle
See below for the recommended system specifications for making group video calls.

Smartphones
• iOS 12.0 or later 
• Android 7.0 or later (not available on some devices)

iPads
• iPad 4 or later (iOS 12.0 or later)

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Switching between friends in group video calls with seven or more people toggle
Up to six people can be shown on the same screen when making a group video call. You can switch to other participants by swiping left or right on the screen.
Note: Up to 500 people can participate in a video call.

Select and double tap a friend to see their full screen video. To switch another friend to full screen video, swipe left or right on the full screen video or the participants at the bottom of the screen.

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Requirements for sharing YouTube videos or your screen in voice/video calls toggle
You can share your screen and YouTube videos in voice/video calls if your device meets the following requirements.

Sharing YouTube videos
In group voice/video calls: LINE version 10.11.0 or later for iOS and Android

1-on-1 video calls: LINE version 10.21.0 or later for iOS and Android

Sharing your screen
In group video calls:
• iOS: iOS 12 or later and LINE version 10.7.0 or later
• Android: LINE version 10.7.0 or later
Note: This feature cannot be used on some Android devices.

1-on-1 video calls:
• iOS: iOS 12 or later and LINE version 10.21.0 or later
• Android: LINE version 10.7.0 or later 
Note: This feature cannot be used on some Android devices.

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Sharing your screen in video calls toggle
To share your screen in a video call:
1. Tap the share screen icon at the bottom right of the screen.
2. Tap Your screen.
3. Tap Start Broadcast.
4. Go to the screen you want to share.

To stop sharing your screen, tap the red status bar at the top of the screen > Stop, or go back to the LINE app and tap End screen sharing > Stop Broadcast.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Sharing a YouTube video in a voice/video call toggle
To share a YouTube video in a voice/video call, use one of the methods below.
Note: Some videos cannot be played.

Copy and share a URL
1. Exit the voice/video call screen and copy the YouTube video or playlist URL you want to share.
2. Go back to the voice/video call screen.
3. Tap the video that appears at the bottom of the screen.
4. Tap Share.

Search for a video and share it
1. Tap the share screen icon at the bottom right of the screen (and tap YouTube if you're in a video call).
2. Enter text in the search field and tap Search or the magnifying glass.
3. Tap the video you want to share.
4. Tap Share.

To stop sharing a YouTube video, tap "X" at the top right of the screen > Stop sharing.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Can I stop a screen or video that's being shared in a video call? toggle
There is no way to stop a screen or video that someone else is sharing in a video call.

If you don't want to see a shared screen or video, hide it by tapping "V" at the top right of the screen.

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Live videos

What is the Live feature? toggle
The Live feature lets you make and view live videos in group and multi-person chats. Up to 200 people can participate in a live video.

To use the Live feature: 
1. Tap a group chat or multi-person chat.
2. Tap the call icon on the top of the screen > Live.

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System requirements for the Live feature toggle
You can use the Live feature with the following system specifications:

• iOS: iPhone 5 or later, iPad 4 or later, iPad mini 2 or later, with LINE version 9.2.0 or later
• Android: Android OS 4.1 or later, with LINE version 9.2.0 or later (some devices may not be able to use the feature)

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Notifications

Problems with Notifications

I got a notification but didn't receive any messages toggle
After you get a notification, it may take some time before you receive the actual message.

If you're still having trouble, try the following troubleshooting tips.

• Go back to the list of chats and then reopen the chat room you're having issues with.
• Restart your device.
• Update the LINE app to the latest version here.
• Check or disable any web limiting or filtering services you may have in place.
Note: Consult your mobile service provider for more information about web limiting and filtering services.

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Notifications are delayed or not received toggle
If you're not receiving notifications properly, please see the following Help articles and make sure your LINE notification settings are configured correctly.


Notifications may be delayed or not arrive at all depending on the strength of your network or Wi-Fi connection.

You may also have issues with notifications if there is not enough memory available on your device.

If you're still having trouble after checking the information above, try the following troubleshooting tips.

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app to the latest version here.

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Issues with notification sounds and vibrations toggle
First, check if the setting for your notification sounds is configured correctly.


Please understand that on some devices, the default sound may be used instead.

If you're still having trouble after checking the information above, try the following troubleshooting tips.

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app to the latest version here.

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