Help Center

LINE My Card

LINE My Card is the service that allows LINE users to register or connect the membership account with LINE My Card's partipating brands on LINE.

The membership account features and member cooperation methods may be different depending on the type of membership account.

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How to start using LINE My Card? toggle

Please refer to the following to start using the service.

1. Tap Wallet > LINE My Card

2. Select the brand you want to register or connect membership account

3. Follow instruction

The membership account features and member cooperation methods may be different depending on the type of membership account.

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Account cannot be linked toggle

If an error is displayed when registration or linking accounts, please contact the account provider or send inquiry via Inquiry Form.

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Coupons

Coupon types toggle

We offer coupons that can be used for discounts when making payments at LINE Pay merchants. Coupons are either for a specified amount (e.g. THB 500 off) or a certain percent off (e.g. 10% off).

We plan to keep expanding the number of merchants where coupons can be used in the future.

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A coupon isn't appearing toggle

A coupon will not appear if it expired or was withdrawn.

To see which coupons can no longer be used, go to My coupons and tap Expired coupons.

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Using coupons toggle

You can use coupons that you receive on LINE for purchases made using Rabbit LINE Pay.

Note: Coupons can only be used for online payments.

To use coupons:

1. On the Rabbit LINE Pay payment screen, tap Search.

2. Choose the coupon you want to use, then tap OK.

3. Check your new total (with the coupon discount applied).

4. If you’re using LINE Points, enter the amount you want to use.

5. Select your payment method.

6. Check each item on the payment confirmation screen and the amount, then tap Pay.

Coupon discounts are deducted from the item's original price.

For example: If you want to use a 10% off coupon for an item that is THB 300, you’ll get a discount for THB 30 off and only pay THB 270.

For more information on using coupons from different payment screens, please refer to the following details:

How to use a coupon when paying with a QR code

1. From the Rabbit LINE Pay main menu, tap Scan.

2. Scan the store's QR code.

3. Enter the amount to pay, then tap Request Payment. Confirm the amount and tap OK.

4. On the payment screen, select a coupon by tapping Search on the right of the Coupons field.

5. Check the discount you received from the coupon, then tap Pay.

6. That's all there is to it!

How to use a coupon when paying with My Code

1. From the Rabbit LINE Pay main menu, tap My Code.

2. On the My Code screen, select a coupon by tapping Search on the right of the Coupons field.

3. Select one under Available Coupons and tap OK.

4. Show the cashier the coupon details and the discount you received, then select your payment method.

5. Cashier scan QR code

6. That's all there is to it!

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Viewing used coupons toggle

To see which coupons you used, go to the LINE Pay main menu, tap History, then select a payment. Any coupon you used will appear on the Purchase Details screen.

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Can I use a coupon after I've made an order? toggle

Coupons cannot be used for orders that have already been made.

If you'd like to use a coupon after making an order, please cancel the order and make the order again using the coupon.

Note: Please understand that some payments cannot be canceled.

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Using the same coupon from a canceled order toggle

If a payment for an order is canceled, you can use the same coupon as long as it hasn't expired.

Example: If you used a coupon that expires on December 20 for a payment canceled on December 10, you can use that coupon again until December 20.

However, you won't be able to use a coupon again if it has expired.

Example: If you used a coupon that expires on December 20 for a payment canceled on December 31, you cannot use that coupon again.

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I can't use a coupon toggle

You cannot use coupons when making payments if:

• The discount amount is greater than the payment total.

Coupons for a specified amount cannot be used if the discount is greater than the price of the item you're trying to purchase.

• The discount amount is greater than the maximum discount limit.

Coupons for a certain percent off cannot be used if the discount amount exceeds the maximum amount possible for a discount. The maximum discount limit is stated on the coupon.

Example: If a 10% off coupon has a maximum discount limit of THB 500, you cannot use it to purchase an item for THB 10,000 (for a discount of THB 1,000) .

• The coupon has been made unavailable.

Coupons cannot be used if they have been withdrawn or suspended.

• The coupon you selected is not accepted by the merchant.

• You have already used the coupon, or it has expired.

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Where can I use coupons? toggle

You can see which coupons can be used at different merchants in the My coupons section of the LINE Pay main menu.

We currently offer coupons that can be used for discounts with specific merchants, and plan to keep expanding the number of merchants where coupons can be used in the future.

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Checking a coupon's expiration date toggle

You can see each coupon's expiration date in the My coupons section of the LINE Pay main menu. In addition to expiration dates, you can also see where each coupon is accepted and other relevant information.

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Service

What kind of service is Rabbit LINE Pay? toggle

Rabbit LINE Pay is a payment service that allows you to make purchases from Rabbit LINE Pay merchants, as well as send money and split bills with your LINE friends.

You can easily make payments with a credit card/debit card by registering it with Rabbit LINE Pay. If you open an account, you can also make payments using money you add to your balance.

For more information, please see here.

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Rabbit LINE Pay displayed under my More tab but I didn't sign up for it toggle

The Rabbit LINE Pay icon appearing under the More tab does not mean that you are signed up for the service.

To use Rabbit LINE Pay, you need to go to More, tap Rabbit LINE Pay, agree to the terms of use, then create a Rabbit LINE Pay account. You will need to set a different passcode for Rabbit LINE Pay, but the service uses the same email address and phone number registered to your LINE account.

If you see the signup screen when you tap the Rabbit LINE Pay icon, it means that you are not registered to the service.

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Recommended system specifications for LINE Pay toggle

We recommend using the following system specifications.

iPhone:

iOS 12.0 or later

Android:

Android OS 5.0 or later

Browsers:

Google Chrome 30 or later

Microsoft Internet Explorer 11 or later

Mozilla Firefox 27 or later

Please also see the recommended system specifications for LINE.

If you reset your passcode, you will need to receive a verification code via voice call. For this reason, you must have a phone number that's able to receive voice calls registered to your LINE account.

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Is there a fee to use Rabbit LINE Pay? toggle

There is no service charge for using the Rabbit LINE Pay, except for some merchants. Please recheck condition of merchants directly.

However, there is a fee (15 THB) each time you withdraw money from your Rabbit LINE Pay balance to your bank account.

Note: You will be charged 15 THB for each withdrawing but the first four withdrawing of each month will become a cash back to your Rabbit LINE Pay wallet.

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Why was I charged an international transaction fee? toggle

Some card companies may charge you an international transaction fee if you make a purchase with a merchant from a country other than the one your Rabbit LINE Pay account is registered in.

E.g. If a Rabbit LINE Pay user in Thailand makes a purchase at a shop from a country outside of Thailand, they may be charged an international transaction fee.

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Is Rabbit LINE Pay safe? toggle

You can protect your Rabbit LINE Pay account by setting a separate passcode from your LINE account in order to prevent unauthorized use by third parties. This ensures a higher level of security so you can be assured that your account is safe, even if your device is lost or stolen.

Note: If you have not set a Rabbit LINE Pay passcode, please do so to ensure that you can use the service safely and securely.

By switching on the passcode lock, you can protect important information such as your balance and card information.

To set your passcode lock:

1. From the Rabbit LINE Pay menu, tap Settings > Passcode(PIN).

2. Turn Passcode(PIN) Lock ON.

Rabbit LINE Pay uses high-level encryption features to protect personal and payment information from phishing attacks, and user information is matched with the registered information on Rabbit LINE Pay for confirmation. When a payment is made, Rabbit LINE Pay will start on your smartphone and the payment will be completed once you yourself complete the process on your device. Your LINE profile information will appear at the top of the screen, and you can confirm the payment will be made with Rabbit LINE Pay.

Note: Your profile information will not appear on phishing sites.

If you lose your smartphone, simply contact us and we will deactivate your Rabbit LINE Pay account. If you wish to reactivate your account, you can do so directly from your smartphone.

To deactivate your Rabbit LINE Pay account, please apply after seeing this page.

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What is Know Your Customer (KYC)? toggle

Rabbit-LINE Pay Company Limited has been licensed to provide electronic payment service under the supervision of the Bank of Thailand. It is therefore necessary to verify identity(KYC) and perform Customer Due Diligence check.

According to the Anti-Money Laundering Law and the relevant Bank of Thailand announcements in order to establish identity verification standard in service, the Company is required to do KYC verification based on information provided by customer to review with the relevant authorities.

For requesting Laser ID of Thai National ID Card, this is for checking ID Card status with the Department of Provincial Administration to ensure that the customer exists and not in an inappropriate status or not use the confiscated ID card to activate in order to prevent spoofing or to receive money and/or other benefits on behalf of the customer.

Rabbit-LINE Pay Company Limited has acted under the financial service safety standard. We protect your personal information as confidential as the standard of financial institutions.

And hereby certify that such information will not be used by any other purposes without the consent of the customer. All customer information will be protected under the company's privacy policy.

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Signing Up and Leaving

How do I sign up for Rabbit LINE Pay? toggle

Start the LINE app and tap More > Rabbit LINE Pay, and agree to each of the Terms of Use to complete the sign up process.

When you sign up, you will need to register your name and your Thai National ID Card number to verify your identity as required by law.

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Can I enable my balance if I am not a Thai citizen? toggle

Yes, foreigners living in Thailand can enable their balance.

After entering your name and ID Card Number, read and agree to the Terms and Conditions of Use to enable your balance.

You can hold a maximum balance of THB 5,000 in your account.

Note:

- You can view more of your ID card details by tapping the "?" mark on the ID Card field.

- Entered personal information will only be used when verifying your identity.

- Once information has been entered and registered, it cannot be corrected. Be sure to enter accurate information.

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How do I delete my Rabbit LINE Pay account? toggle

You can delete your Rabbit LINE Pay account from the Settings menu by following the steps below:

1. In Rabbit LINE Pay, go to Settings > Delete Rabbit LINE Pay Account > Delete Rabbit LINE Pay Account

2. Tap OK on the confirmation message

Note: Deleting your account will delete your entire transaction history and promotion coupons. You can't restore your data once it has been deleted.

Please note that you will not be able to delete your account immediately in the following cases:

• There are transactions pending

You will be able to delete your account after the transaction is completed.

• Your account is deactivated

You will be able to delete your account after reactivating it. See the following Help article for more information:

I want to reactivate my account

• You have more than THB 15 left in your account

You can delete your account if you choose to forfeit your balance, or after you withdraw it.

Please note that once you forfeit your balance, you will not be able to withdraw it.

• You have a negative balance

If you have a balance of less than THB 0, please delete the account after you complete all remaining payments for the account.

You will not be able to delete the account yourself in the following cases:

• You transfer your account to an OS not supported by Rabbit LINE Pay.

Note: Only iOS and Android OS are supported. Other OSes, including BlackBerry, Nokia, and Windows Phone are not supported.

• You transfer your LINE account with a phone number from another country

If any of the above apply, you will be able to delete your account after contacting Customer Care and verifying your identity.

If you have a Rabbit LINE Pay balance more of than the THB 15 withdrawal fee, we can transfer the balance to a bank account of your choosing. Please note that the chosen bank account must be in your name.

Rabbit LINE Pay Customer Care

Phone: 02-026-3779 (Business hours: 07:00 AM - 10:00 PM Daily)

Rabbit LINE Pay CS Official Account: Add friend here (Business hours: 07:00 AM - 10:00 PM Daily)

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Can I stop my child (a minor) from using Rabbit LINE Pay? toggle

If you are unable to delete the Rabbit LINE Pay account directly from your child's smartphone, and you want them to stop using Rabbit LINE Pay, please contact us at Rabbit LINE Pay Customer Care. We will help you with the required procedures and documents.

Rabbit LINE Pay Customer Care

Phone: 02-026-3779 (Business hours: 07:00 AM - 10:00 PM Daily)

Rabbit LINE Pay CS Official Account: Add friend here (Business hours: 07:00 AM - 10:00 PM Daily)

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Why do I have to register my National ID Card number when opening an account? toggle

As required by the Bank of Thailand, you need to register your National ID Card number when opening a Rabbit LINE Pay account.

Your registered information is used for verification that is necessary for some services, such as making payments with your LINE Pay balance. Please be assured that your information is encrypted and protected using strict security measures.

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Will deleting my LINE account automatically delete my Rabbit LINE Pay account? toggle

Before you can delete your LINE account, you will first need to delete your Rabbit LINE Pay account.

Additionally, if your LINE account is not carried over correctly when changing devices, your Rabbit LINE Pay account may become inaccessible.

If you changed devices and are unable to access your account, please see here.
If you are unable to delete your Rabbit LINE Pay account, please see here.

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Account

What should I do if I have forgotten my passcode? toggle

If you forget your LINE Pay password, please set a new password according to each case.

Case 1: Email is registered with LINE and credit card is linked to Rabbit LINE Pay.

Case 2: Email address is not registered with LINE but credit card is linked to Rabbit LINE Pay.

For case 1&2 please follow the steps below.

For foreigners, if you do not have a card registered to Rabbit LINE Pay, you will not be able to reset your passcode. In this case, please contact us here.

1. Tap Forgot your passcode? found under the passcode input box.

2. Select a verification method to verify your identity.

To verify your identity, choose one of the following:

- Registered credit card (you must wait 24 hours after registering the card as your payment method)

- Thai Citizen ID Card

Note: If you incorrectly enter your registered card information five times when resetting your passcode you will not be able to resume using your account. In this case, please contact us here.

3. Please enter the required information for the relevant verification method you chose and tap OK.

4. Tap OK on the notification pop-up on the screen to receive the verification code by phone call. If you are unable to use your registered phone number, update to the latest version of LINE and register a phone number that is able to receive voice calls.

5. Enter the verification code that is issued via TTS (Text-to-Speech) to your phone number registered on LINE and tap OK.

6. If registering an email with LINE but not having a credit card linked to Rabbit LINE Pay, the system will send a temporary password to the email address registered with LINE, then enter the temporary password on the screen.

7. There will be a message indicating Do you want to set a new password? Please select OK to continue creating a new password.

Other cases other than the above or if you encounter problems during the process, you can request to reset the password at Inquiry Form.

1. Select service Rabbit LINE Pay

2. Select category Register / Cancel service / Forgotten password

3. Details, select Forgot password

Complete with attaching documents to verify ownership of the Rabbit LINE Pay account (selfie photo while holding an ID card) and proof of ownership of a mobile phone number (if any).

When the team has done all process, you will receive a link to reset your password via LINE message. The link is valid for 30 minutes only.

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Can I deactivate my account? toggle

To deactivate your account in the case of an emergency, such as if you lost your device, please apply here.

Please note that Rabbit LINE Pay accounts are free, and no money will be moved unless you use Rabbit LINE Pay to make payments or send money. There is no need to deactivate or delete your account if you will not be using it for a period of time.

To reactivate your account, simply enter your passcode on your smartphone. For more details, please see this article.

If you wish to delete your account instead of deactivating it, please see this article.

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I want to reactivate my account toggle

If you are unable to access your Rabbit LINE Pay account, please refer to the section below on how to reactivate it which applies to your situation.

The account was deactivated upon your request

You can reactivate it on your smartphone. To reactivate your account, start Rabbit LINE Pay and enter your Rabbit LINE Pay passcode on the passcode input screen.

If you haven't set a Rabbit LINE Pay passcode, you won't be able to reactivate the account yourself. In this case, please contact us here.

You transferred your LINE account using a phone number from a different country

When you transferred your LINE account (using your registered email address or the Facebook account it is linked with), use of your Rabbit LINE Pay account will be restricted if you verify your LINE account with a phone number from a country different from the one it was previously verified with. This is in order to protect your account's payment information. If your Rabbit LINE Pay account is restricted, you can delete it yourself, or use your existing Rabbit LINE Pay account again.

• Deleting your Rabbit LINE Pay account

When you tap Reset Account from the lockout screen, all of the information from the Rabbit LINE Pay account you had been using until now will be deleted, and you can register again.

• Using the Rabbit LINE Pay account you had been using again

Reinstall the LINE app, then use the phone number you had been using for verification again when you log in. After verifying your account, you can use the Rabbit LINE Pay account you had been using again by going to More > Rabbit LINE Pay from the LINE app.

• If you cannot reset your account and are having issues using it

Please contact us again after referring to this page.

You changed to a device that is not supported by Rabbit LINE Pay

Rabbit LINE Pay can only be used on Android or iOS smartphones. If you transfer your LINE account to a device running either Android or iOS, you will be able to use Rabbit LINE Pay again.

You transferred your account without setting a passcode and your account was deactivated

If you transferred your LINE account without setting a Rabbit LINE Pay passcode, your Rabbit LINE Pay account will be deactivated as a security measure. If you'd like to use Rabbit LINE Pay again, please contact us here.

You cannot access Rabbit LINE Pay because you changed your device

When transferring your LINE account to a new device, if you accidentally created a new account or deleted your account, you will not be able to access Rabbit LINE Pay even if the device is supported. To use the service again, please delete your existing Rabbit LINE Pay account and sign up once more. Please request to delete your account here.

You cannot access your account because you forgot your passcode or are locked out of your account

If you entered the wrong card information or Reference No. more than five times when trying to reset your passcode, your account will be restricted and you will be unable to reactivate it yourself. In this case please contact us here.

You cannot access your account for reasons other than the above

Please contact us here.

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How to reactivate your account toggle

The procedure to reactivate your account differs depending on the reason your account was suspended and the country you registered your account in (the country code of your registered phone number).

Please refer to the article relevant to your country.

- For Japan, see this article.

- For Taiwan, see this article.

- For Thailand, see this article.

- For Indonesia, see this article.

- For all other countries, see this article.

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Can I continue using Rabbit LINE Pay after changing to a new device? toggle

Yes, you can continue using Rabbit LINE Pay even if you change to a new device.

Carrying over LINE accounts

Install LINE on your new device and log in via Log in to carry over your LINE account. This will automatically carry over your Rabbit LINE Pay account information.

However, you will not be able to use Rabbit LINE Pay in the following cases, even if you carry over your LINE account. If the below applies please delete your Rabbit LINE Pay account before changing devices.

1. If you carry over your LINE account to a device operating on an OS not supported by Rabbit LINE Pay. OSes other than iOS and Android are not supported, including BlackBerry, Nokia, and Windows Phone.

2. If you carry over your LINE account to a device not supported by Rabbit LINE Pay. Devices other than a smartphone, such as tablets, are not supported.

3. If you carry over your LINE account to a phone number of a different country.

The Rabbit LINE Pay features available differ by country.

If you carried your account over to a phone number of a different country, your Rabbit LINE Pay account will automatically become inaccessible. In this case, you will no longer be able to use your Rabbit LINE Pay account, even if you carry over your account to a phone number of your previous registered country.

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I can't use my account after changing devices toggle

If you create a new account instead of selecting Log in after changing to a new device, repairing your device, or reinstalling LINE, your Rabbit LINE Pay account information will not be transferred. You will need to sign up for Rabbit LINE Pay once again.

Please note that you will not be able to sign up for a new Rabbit LINE Pay account if your previous account has a negative balance or has any transactions pending. In this case, please contact Rabbit LINE Pay Customer Care.

Rabbit LINE Pay Customer Care

Phone: 02-026-3779 (Business hours: 07:00 AM - 10:00 PM Daily)

Rabbit LINE Pay CS Official Account: Add friend here (Business hours: 07:00 AM - 10:00 PM Daily)

If your previous Rabbit LINE Pay account had a positive balance, you can transfer it after verifying the credit card or bank account you registered to your previous Rabbit LINE Pay account. Please call the Rabbit LINE Pay Customer Care number above if you are unable to verify your registered information.

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How to verify your identity if you forgot your passcode toggle

The procedure to verify your identity in order to reset your passcode differs depending on the country you registered your LINE account in (the country code of your registered phone number).

Please refer to the article relevant to your country.

- For Japan, see this article.

- For Taiwan, see this article.

- For Thailand, see this article.

- For Indonesia, see this article.

- For all other countries, see this article.

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Can I use the same Rabbit LINE Pay account on multiple devices? toggle

Rabbit LINE Pay cannot be used on multiple devices at the same time.

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Do I need to enable a passcode? toggle

Setting a Rabbit LINE Pay passcode will protect your Rabbit LINE Pay account in the event that your mobile phone is lost or stolen.

To protect information such as your Rabbit LINE Pay balance and card details, please follow the steps below.

1. From Rabbit LINE Pay go to Settings > Passcode.

2. Switch ON Toggle Passcode.

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How do I change my passcode? toggle

You can change your passcode from the Rabbit LINE Pay Settings.

Steps to change your passcode:

1. Go to Rabbit LINE Pay Settings.

2. Tap Passcode.

3. Tap Reset Passcode.

4. Enter your current passcode.

5. Enter your new passcode.

To ensure the security of your account, please use a different passcode for Rabbit LINE Pay from other services, and change it regularly.

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I don't know the phone number or email address registered to my Rabbit LINE Pay account. toggle

The phone number and email address registered to your Rabbit LINE Pay account will differ depending on which version of LINE you are using. In LINE go to Home > Settings > LINE to check the app version. To confirm the phone number and email address registered to your Rabbit LINE Pay account, follow the steps which apply to you.

LINE for Android

Version 5.4.1 or later - in LINE go to Home > Settings > Account

Version 5.4.0 or earlier - in Rabbit LINE Pay go to Settings > Registered Information

LINE for iOS

Version 5.3.1 or later - in LINE go to Home > Settings > Account

Version 5.3.0 or earlier - in Rabbit LINE Pay go to Settings > Registered Information

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Why can't I set a passcode? toggle

In order to use LINE Pay safely, you're required to set a 6-digit passcode.

Please be aware that you cannot set one if:

• The same number is being used three or more times consecutively

E.g. 111***

• There are less than two kinds of numbers, even if they are not consecutive

E.g. 202020

• There is a set of three numbers in ascending or descending order

E.g. 123***, 876***

• The last four digits of the phone number registered to LINE Pay is used

E.g. If your registered phone number is 090-1234-5678, your passcode can't include 5678.

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Credit Cards

What is a main card? toggle

You can save multiple credit/debit cards on your account and designate the one you use the most often as your main card. If you have a main card selected, it will be displayed first when making payments.

To change your main card, go to Settings > Credit Cards.

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I can't register a credit card toggle

If you were able to enter the information for a credit card without any issues but can't finish adding it, check the following things.

Note: If you can't register your Visa LINE Pay credit card, see this Help article.

• Does the card support online payments?

• Can the card be used overseas?

• Is the card a corporate card?

Note: Corporate cards can be used with LINE Pay, but there may be restrictions for some merchant types and online payments.

If you're unsure about any of the points above, please contact your credit card company directly.

To update the information (such as the expiration date) for a registered credit card, you need to delete the card and then add it again.

To delete a card:

1. From the LINE Pay main menu, tap Settings > Credit cards.

2. Tap "X" at the top right of the card.

If you receive a notice that says you've reached the maximum number of registration attempts, see this Help article.

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Why did I get a message saying that a payment was made when I added my credit card? toggle

The payment is a part of the verification process required when adding your credit card. Please be assured that you will not actually be billed for this.

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How many credit cards or debit cards can I add? toggle

Each user can add up to four credit or debit cards.

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Are there some cards that cannot be used? toggle

The credit or debit cards that can be registered to LINE Pay are VISA, Mastercard, or JCB. Please note depending on the card type, the issuing country and the store, the card may not be available for use.

You can check whether your registered card can be used on the payment screen.

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Can I see the breakdown of credit card payments? toggle

You will receive a message from the Rabbit LINE Pay official account with the details of your Rabbit LINE Pay transactions.

You can also go to Rabbit LINE Pay > Settings > Credit Card Purchase History to see your purchase history.

If you made a payment without registering to Rabbit LINE Pay, you can only check the transaction details in the message sent from the Rabbit LINE Pay official account.

From the Settings menu, there are many features you can use including managing your credit card.

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How do I make payments with my card registered to Rabbit LINE Pay? toggle

After choosing a product from a participating merchant (such as LINE STORE), select Rabbit LINE Pay as the payment method when checking out. Then select the card you wish to use on the Rabbit LINE Pay payment screen on your device.

Note:

- You need to use your smartphone to complete the payment process.

- If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.

We plan for the number of merchants where you can use Rabbit LINE Pay to continue to expand even more in the future. Please understand that the merchants which accept Rabbit LINE Pay vary by country.

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What happens if my registered card expired? toggle

If your registered credit or debit card is expired when making a purchase, you will receive a notice that says the purchase cannot be completed because the card is expired.

If your card is expired, please contact your card company to issue a new one. When you receive a new card, you can register the details of your new card by going to Settings in the Rabbit LINE Pay menu.

Please note that the details of your expired card will not be automatically deleted. For ease of use we recommend deleting the details of the expired card.

For steps on how to delete a card registered on Rabbit LINE Pay, please refer to the following Help article based on the country and region you are using LINE in.

Thailand

Other countries and regions

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I lost my card registered on Rabbit LINE Pay. toggle

If you have lost your card, please contact your card company directly.

Once your card company cancels your card, making payments with it on Rabbit LINE Pay will be restricted. You will continue to be able to pay using other cards on your account.

If you find your card again after reporting it lost, please contact your card company again about reactivating it. If you are able to reactivate it, you will be able to use it on Rabbit LINE Pay again.

If you have the card reissued, please register the new card on Rabbit LINE Pay.

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How do I add or delete a card? toggle

On the top page of Rabbit LINE Pay, tap New Card or Settings > Credit Cards to add or delete cards.

Adding Credit and Debit Cards

Enter the credit card number, expiration date, and CVC to add the card. You can add multiple cards and select the one you use most often as your main card. Visa, MasterCard, and JCB debit cards can also be used.

Please note that some cards may not be accepted by some merchants or countries.

Deleting Credit and Debit Cards

Go to the Rabbit LINE Pay Settings menu and select the credit card to delete it. The transaction history for deleted cards will not be deleted.

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Rabbit LINE Pay credit/debit card verification (SMS:OTP) toggle

Rabbit LINE Pay's credit/debit card verification works in cooperation with the 3-D Secure system offered by credit card companies in order to protect against any unauthorized use.

Once your card has been verified, it will be registered on Rabbit LINE Pay. Afterwards, all you need to do to make a payment is enter your Rabbit LINE Pay passcode.

Additionally, you won't be able to register a card on Rabbit LINE Pay if the company of that card doesn't offer 3-D Secure. When your card is verified, a very small payment will be charged to your credit card in order to check its validity and the payment will immediately be canceled and will be refunded to your card.

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LINE Pay credit card verification toggle

LINE Pay's credit card verification works in cooperation with the 3-D Secure systems offered by credit card companies in order to protect against any unauthorized use.

Once your card has been verified, it will be registered on LINE Pay. Afterwards, all you need to do to make a payment is enter your LINE Pay passcode.

Note: If you're using LINE Pay in Taiwan, see this page for details.

When verifying your card, LINE Pay uses a secure network to check that your card company uses the 3-D Secure system. Even if you've never signed up for 3-D Secure, you can sign up for it right away from LINE Pay as long as your card company offers it.

Each credit card company may have a different service name for their 3-D Secure system.

Additionally, you won’t be able to register a card on LINE Pay if the company for that card doesn't offer 3-D Secure.

When your card is verified, a very small payment will be charged to your credit card in order to check its validity. The payment will immediately be canceled and the amount for that payment will be refunded to your card.

If you are unable to verify your credit card, see this Help article.

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Why can't I verify my credit card? toggle

Please see the information below that corresponds to your situation.

A message saying “Unable to verify the card” or “Please try again with a different card” appeared:

The details of the 3-D Secure system may vary by card company. If you encounter an issue verifying your card, please inquire with your card company directly.

Additionally, cards issued by companies that do not provide 3-D Secure cannot be registered on LINE Pay.

For more information about LINE Pay’s credit card verification, please see this Help article.

I forgot the password to verify my credit card/I didn't receive the OTP (one time password):

LINE Pay’s card verification service uses the 3-D Secure system offered by your credit card company.

If you've forgotten your password or are unable to receive the OTP, please inquire with your credit company directly.

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Making Payments

What payment methods are available on Rabbit LINE Pay? toggle

With Rabbit LINE Pay, you can make payments with credit and debit cards, as well as the money you have added to your Rabbit LINE Pay balance.

Payment limits when using your Rabbit LINE Pay balance

Per payment: THB 49,999

Total per day: THB 99,999

To add money to your Rabbit LINE Pay balance, please see the following Help articles.

How do I add money from a bank account?

Are there other ways to add money?

Adding money using My Code

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Which services and stores accept Rabbit LINE Pay? toggle

You can use Rabbit LINE Pay at affiliated merchants, popular online shops, and physical stores including McDonald's, Kerry Express, Mr. Shake, and Ochaya.

You can also make direct payments from the app for donations, electric bill payments (Metropolitan Electricity Authority), LINE Games, your mobile balance, AIS Postpaid payments, and more.

We plan for the number of merchants where you can use Rabbit LINE Pay to keep expanding in the future.

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How do I cancel a transaction? toggle

To cancel a transaction, please contact the store where you purchased the product or service.

Please contact the card issuer directly for details regarding the processing time for your refund.

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The amount of my automatic payment was different than the last time toggle

Partnered companies such as merchants, card companies, and banks hold various promotions. If you have set automatic payments, depending on the details during a promotion, the amount that is charged may change from the amount you were previously charged.

For more details please check the promotion period, awards, as well as the conditions for each promotion.

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Can I check the delivery status of my purchase? toggle

Please check the delivery status with the shop that you made the purchase.

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I can't make purchases with my credit card registered to LINE Pay toggle

If you're not able to make purchases with your credit card, it may be due to one of the following reasons.

• Your card information is invalid.

• There was a temporary error.

• The fraud prevention system was activated.

Please make sure that your card can be used for online purchases and that the card information was entered correctly.

If you're still experiencing issues after checking the above, please contact us via the relevant Inquiry Form based on the country code of your registered phone number.

Note: If you're not able to use Add & Pay, see this Help article.

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Making payments at physical store locations toggle

You can make payments at some merchants by scanning a code.

Note: For countries other than Japan and Thailand, credit card is the only available payment method.

There are two ways to make payments at stores by scanning a code. For more information, see the relevant Help article below.

Note: The steps will vary depending on the country that issued your registered phone number.

• Read a store's code (Scan)

Thai phone numbers

Other countries

• Show your code at a store (My Code)

Japanese phone numbers

Thai phone numbers

Other countries

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How do I make a purchase? toggle

Please follow the steps below to make purchases using Rabbit LINE Pay.

If you are registered to Rabbit LINE Pay:

1. Select Rabbit LINE Pay on the merchant's page when making a purchase.

2. Rabbit LINE Pay will start up on your smartphone.

3. From the payment screen, select your payment method, then tap Pay.

Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.

4. Enter your Rabbit LINE Pay passcode, then tap OK.

Note: Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.

If you are not registered to Rabbit LINE Pay:

1. Select Rabbit LINE Pay on the merchant's page when making a purchase.

2. If you have not registered a phone number to your LINE account, register your phone number now.

Note: You cannot make payments unless you have a phone number registered to your LINE account.

3. Enter your credit card details.

4. Select whether or not you want to join Rabbit LINE Pay.

Note: If you choose to join Rabbit LINE Pay, set a passcode.

5. Agree to the conditions.

6. Tap Pay.

Note:

- Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.

- When the payment has been completed, you will receive a message on LINE from Rabbit LINE Pay with the transaction details.

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Making payments with My Code toggle

To make payments at physical store locations using the My Code feature from the Rabbit LINE Pay app, please refer to the steps below:

1. From the Rabbit LINE Pay main menu, tap My Code.

Note: If you have not set a Rabbit LINE Pay passcode, you must set one when you select My Code.

2. Select a payment method, then tap OK.

3. Scan your code at the store's QR code reader.

Note: If the QR code reader cannot read your code, please show the 12-digit number under the barcode to the store staff and have them enter it directly.

4. After your code is read, a payment confirmation pop-up will appear on your smartphone.

Important:

• From LINE version 6.6 and later, you’re no longer required to enter your LINE Pay passcode for purchases under TBH 1,000.

• If you’re using a version of LINE earlier than 6.6, you will need to enter your passcode when you use My Code.

The maximum and minimum amounts you can make payments for are as follows:

Minimum per day: THB 1

Maximum per day: THB 99,999

Maximum per transaction: THB 49,999

Minimum per transaction: THB 1

Note: Adding money using the My Code feature can only be done at physical store locations with QR code readers.

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How to pay an electric bill toggle

You can pay an electric bill from either the main menu on Rabbit LINE Pay or from a bill alert as follows:

Rabbit LINE Pay

1. From the main menu, tap Utility Bills > Metropolitan Electricity Authority.

2. Enter the CA No. > tap OK.

3. Confirm your e-statement > tap Pay.

Note: To view more information, tap Details.

4. Select your method of payment > tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.

5. Enter your passcode.

6. Confirm the final payment amount > tap Pay.

Bill Alert

1. Tap the link from the bill alert message sent to you on LINE.

2. Confirm your e-statement > tap Pay.

Note: To view more information, tap Details.

3. Select your method of payment > tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.

4. Enter your passcode.

5. Confirm the final payment amount > tap Pay.

Note: A service fee of THB 10 will be added.

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How to receive bill alerts toggle

To receive bill alerts, search the CA No. to bring up the e-statement screen and turn ON the setting to receive bill alerts for CA.

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How many accounts can I set to receive bill alerts? toggle

You can set to receive bill alerts for up to 10 accounts.

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Can I make partial payments? toggle

No, you cannot make partial payments. You can only make payments for the total amount indicated on your billing statement.

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Can I make purchases without registering to Rabbit LINE Pay? toggle

If you're a LINE user, you can use Rabbit LINE Pay to make online purchases without additional registration.

If you make a payment without registering, you won't be able to use your Rabbit LINE Pay balance for payments, or check your payment history like registered users can.

When a payment is completed, you'll be sent a message on LINE from the Rabbit LINE Pay official account with the transaction details.

For inquiries about delivery status or order cancellation, please contact the merchant you made the purchase from directly.

Note: If you are not registered to Rabbit LINE Pay and want to make a purchase, you must agree to the following:

• Non-Member Credit Card Service Terms and Conditions

• Rabbit LINE Pay Privacy Policy

• Rabbit LINE Pay Privacy Addendum

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Why can't I make payments using Rabbit LINE Pay on my smartphone? toggle

If a payment failed to process when using Rabbit LINE Pay on your smartphone, please try the following:

- Update LINE to the latest version.

- If with some apps or mobile browsers the payment screen does not display properly or closes midway, the payment will not be properly completed. In such a case, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link on the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the Rabbit LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser such as Safari, or another browser such as Chrome.

- All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making the payment, you will need to start over from the beginning.

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What is My Code used for? toggle

The My Code feature allows you to make payments with Rabbit LINE Pay at merchant stores by scanning your code.

1. From the Rabbit LINE Pay main menu, tap My Code.

2. Select your payment method.

Note: If you're using the service outside of Japan and Thailand, you can only use credit cards as your method of payment.

3. Show the staff the code that appears.

Note: If you haven't set a Rabbit LINE Pay passcode, you'll have to set one when you select My Code.

For steps on how to make a payment using the Scan feature, please refer to the following Help article:

What is Scan used for?

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Has the transaction been completed if the Transaction Completed status says toggle

Transaction completed notifications for Rabbit LINE Pay are sent at the time a payment is made.

In cases where a merchant does not finalize the order after the payment was made, the payment will be automatically canceled.

If the payment is canceled, you will receive a notice about the cancelation and the order will be marked as canceled on your order history.

If you see a date for Transaction Completed, then the order was finalized.

If the order says "Waiting...", it means it is in the final stages of being processed.

The finalization process differs depending on the merchant, however the results will be confirmed hours later.

You can confirm the results of a payment made by a merchant from your payment history on Rabbit LINE Pay.

Steps to check your payment history

1. In Rabbit LINE Pay tap Settings > Credit Card Purchase History or Purchase History.

You can also confirm via Notices.

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What is Scan used for? toggle

The Scan feature allows you to easily bring up the payment page to make purchases with Rabbit LINE Pay by scanning a code at some Rabbit LINE Pay merchant's website or physical store locations.

When you purchase an item, scan the QR or bar code posted at the store with the Rabbit LINE Pay app to make a payment.

1. From Rabbit LINE Pay main menu, tap Scan.

2. Scan the QR code posted at the store.

Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number.

3. If you scanned the code successfully, the payment confirmation screen will appear.

Note: If you haven't set a Rabbit LINE Pay passcode, you must set one after selecting a payment method.

4. Enter your Rabbit LINE Pay passcode to complete the transaction.

For steps on how to make a payment using the My Code feature, please refer to the following Help article:

What is My Code used for?

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Will I get the Points I used back from a canceled payment? toggle

If you cancel a payment, any Points that you used will be refunded along with the amount used from your LINE Pay balance.

Note: In the case of partial cancelations, your LINE Pay balance refund will be prioritized.

If you have a Japanese LINE Pay account and used Points with Add & Pay, see this Help article.

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I couldn't use my LINE Points when making a payment toggle

LINE Points cannot be used for payments at some merchants.

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I can't scan the barcode on a bill toggle

If you're having trouble scanning a barcode, try moving the camera a little closer or further away.

Note: With an Android device, you can rotate the camera and scan the barcode horizontally.

Also, if you're using LINE with a Japanese phone number, you may not be able to make your payment due to one of the reasons mentioned in this Help article.

If you see an error, try using another payment method at a store written on the back of the bill.

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Where can I see a breakdown of my payments made with LINE Points? toggle

You can check the Points you used in the notification after you make a payment. You can also see a breakdown of payments under Purchase History in Rabbit LINE Pay.

To check your breakdown payment in Purchase History:

1. Go to Rabbit LINE Pay main menu > Purchase History

2. Choose the payment you wish to check for the Purchase Details.

Note: You can check the payment total and Points used separately.You will also receive a notification with the details if a payment made using LINE Points is canceled.

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Can I make payments at physical stores with LINE Points? toggle

You can also use LINE Points instead of cash when using Rabbit LINE Pay to make payments at some offline stores (such as Kerry Express, McDonald's, Burger King and Etc.).

After registering a credit card to Rabbit LINE Pay, you can choose to use your LINE Point balance first by going to Rabbit LINE Pay > tap My Code > LINE Points.

If you don't have enough Points for the payment, your registered card or Rabbit LINE Pay balance will be used.

For offline stores that do not accept LINE Points, your registered card or Rabbit LINE Pay balance will be used for the entire payment amount.

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Making payments on online stores with LINE Points toggle

You can use LINE Points instead of cash to make payments on the following websites.

Note: The conversion rate for LINE Points is 1 Point for THB 1.

- LINE STORE

- LINE GIFTSHOP (with over 1000 products)

- Over 500 online & Offline stores that accept Rabbit LINE Pay payments

- Under the Use tab in LINE Points

LINE Points can be exchanged for a wide range of goods. You can also try your hand at roulette on the Android version.

To make payments on online stores using LINE Points, please see the following steps.

Note: You need to register a credit card to Rabbit LINE Pay before hand.

1. Select Rabbit LINE Pay on the merchant's page when making a purchase.

2. Access the payment confirmation screen > Enter the amount of Points you wish to use in the Pay with Points box.

3. Check the payment details > choose Pay

4. Enter your Rabbit LINE Pay passcode.

5. Confirm the payment amount > Pay

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If a payment with LINE Points is canceled, how is it refunded? toggle

If a payment made using LINE Points is canceled, the payment amount made with your credit card or Rabbit LINE Pay balance will be reimbursed first, followed by the amount of LINE Points used.

For example, in the case that your payment total is THB 1,000, and you used THB 800 from your credit card and 200 LINE Points:

If the order is canceled, THB 800 will be refunded to your credit card, and 200 LINE Points will be added back to your Point balance.

Note: Even if LINE Points are refunded, their expiration date does not change.

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Can I specify the number of LINE Points I want to use in a payment? toggle

Can I specify the number of LINE Points I want to use in a payment?

You can specify the number of LINE Points you want to use for online payments, but not for My Code payments.If the LINE Points setting is turned ON, payments will be made from your available LINE Points first, and then the remaining amount will be deducted from your credit card or Rabbit LINE Pay balance. If you don't want to use your Points, you can turn the LINE Points setting OFF on the My Code payment screen.

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Can I use LINE Points with My Code payments? toggle

Yes, for a limited time you will be able to use LINE Points when making payments with My Code.By switching ON the LINE Points options at the top of the My Code screen, your Points will used first when making payments.

Note: Please be aware that you cannot select the number of Points to use for a payment.

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Using LINE Pay overseas toggle

You can make My Code payments outside of Japan at stores that have the LINE Pay logo.

To see the merchants that accept LINE Pay in another country:

1. From the LINE Pay main menu, tap Find a Store > List.

2. Tap the flag icon of the country you're currently in.

Note:

- When using LINE Pay overseas, only a registered credit card can be selected as a payment method.

- Points and coupons cannot be used at overseas merchants.

When having your QR code/barcode scanned at the register:

• The barcode generated will be for making transactions in the country that is detected using your device's location.

• You can select your country manually by tapping the flag icon at the bottom of the My Code payment screen if the country does not automatically change.

When scanning a merchant's QR code:

• Make your payment by selecting the credit card registered to your LINE Pay account.

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Adding and Withdrawing Money

How do I add money? toggle

You can add money via the following methods. Please see the relevant Help article for more details.

Add money from a bank account

Other methods

Adding money using My Code

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How do I add money from a bank account? toggle

Currently, accounts from the following banks can be linked to Rabbit LINE Pay:

• Siam Commercial Bank (SCB)

• Bangkok Bank (BBL)

• KASIKORNBANK (KBank)

• Krungthai Bank (KTB)

• TMB Bank (TMB)

• Bank of Ayudhya (BAY)

To add money:

1. From the Rabbit LINE Pay main menu, tap Add Money > Bank Account.

2. Select a registered bank account or register a new one.

3. Enter an amount and tap Add Money.

4. Enter your Rabbit LINE Pay passcode.

If your Rabbit LINE Pay balance is not linked to a bank account, please see the methods for adding money below.

Siam Commercial Bank (SCB)

In the Rabbit LINE Pay app

1. From the main menu, tap Add Money > Bank Account.

2. On the bank select screen, tap Siam Commercial Bank and enter the personal information you want to link to Rabbit LINE Pay.

3. Tap Next, then on the Terms and Conditions of Use screen tap Accept > OK.

4. A one-time password (OTP) will be sent to your mobile phone.

5. Enter the OTP and complete linking your account.

Bangkok Bank (BBL)

In the Rabbit LINE Pay app

1. From the Rabbit LINE Pay main menu, tap Add Money > Bank Account.

2. Select BBL Bank.

3. Enter your ATM or debit card information, then select I'm not a robot.

4. Complete the CAPTCHA verification and continue.

5. Enter your phone number and the information from your Thai national ID card registered with Bangkok Bank.

6. Enter the OTP that was sent to you by text message.

7. Tap the button to confirm your registration.

8. Wait until your registration is processed.

KASIKORNBANK (KBank)

From a KBank ATM

1. Select Apply for all services/SMS transaction alert/K-Mobile Banking/Other.

2. Select Register Direct Debit/Auto Top Up.

3. Select Register Direct Debit > Specify Company ID.

4. Select the account type.

5. Enter the 5-digit Company ID (80432) and select Correct.

6. Enter the 10-digit Reference No. and select Correct > Confirm.

7. Check that the information is correct and select Confirm Transaction.

8. A message will appear when the KBank and Rabbit LINE Pay accounts have been successfully linked. The link will be completed on the next business day.

Note: Please check the notification you receive on the LINE app.

Krungthai Bank (KTB)

In the Rabbit LINE Pay app

1. From the main menu, tap Add Money > Bank Account.

2. On the bank select screen, tap Krungthai Bank.

3. Choose to register a Netbank or Card account.

4. On the Terms & Conditions screen, tap Accept > OK.

5. Enter the required information, then tap Log in.

6. Enter the information again and verify your identity.

7. Tap Get New OTP to receive an OTP. After entering it, tap Next.

8. Check that the information you entered is correct and tap Confirm.

9. Complete linking your Krungthai Bank Account.

TMB Bank (TMB)

In the Rabbit LINE Pay app

1. From the main menu, tap Add Money > Bank Account.

2. On the bank select screen, select TMB Bank.

3. On the Terms & Conditions screen, tap Agree > OK.

4. Enter the required information.

5. Enter your ATM Pin.

6. Enter the information again and tap Confirm.

7. Enter the OTP that is sent to your registered phone number and tap Confirm.

8. Complete linking your TMB Bank account.

Bank of Ayudhya (BAY)

In the Rabbit LINE Pay app

1. From the main menu, tap Add Money > Bank Account

2. On the bank select screen, select Bank of Ayudhya

3. Select Agree to accept the terms of service.

4. Enter Krungsri Online username, password and birth date.

5. Check your bank account number and phone number, then select Next

6. Enter the OTP sent to your registered phone number, then select Next

7. Check the information and select Confirm

8. Complete linking your Krungsri bank account

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Are there other ways to add money? toggle

Yes, you can also add money via mobile banking, internet banking, at ATMs, Boonterm Kiosks, and the My Code feature.

Please see the steps in below links.

Mobile Banking Apps in Rabbit LINE Pay

Siam Commercial Bank (SCB)

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How do I withdraw money? toggle

Please follow the steps below

1. From the Rabbit LINE Pay menu, tap Settings > Withdrawals.

2. Select the account you wish to withdraw to, or select a new withdrawal account and enter the account number.

3. Enter the amount you wish to withdraw and tap Withdraw Money.

4. Enter your Rabbit LINE Pay passcode.

The money will be deposited into the designated account within two days of the withdrawal date.

Note:

- There is a fee of THB 15 per withdrawal.

- If you have not set a Rabbit LINE Pay passcode, you must set one when you register an account for withdrawals.

- Processing times may vary depending on the bank.

- Users are required to make a reserve for the withdrawal fee of 15 THB per each transaction, not including the amount that is withdrawn which will receive a refund of the withdrawal fee to Rabbit LINE Pay wallet the next working day.

- Users will receive a cash back of 4 withdrawal fees / month / Rabbit LINE Pay account to Rabbit LINE Pay wallet.

- If there is a 5th withdrawal transaction onwards, the system will collect a withdrawal fee of 15 baht / transaction.

- Effective on 16 December 2019

- If the Rabbit LINE Pay password has not been set, it is necessary to set up the Rabbit LINE Pay password when registering a bank account for withdrawal.

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Is there a limit to the amount of money I can add? toggle

The limits to add money for each bank are as follows for Thai citizens:

Bangkok Bank

If adding money via ATM, online or mobile banking:

Minimum: THB 300

Maximum: THB 49,999

KASIKORNBANK

If adding money via ATM, online or mobile banking:

Minimum: THB 300

Maximum: THB 5,000

Siam Commercial Bank

Minimum: THB 300

Maximum via SCB Direct Debit: THB 20,000

Maximum via SCB ATM: THB 49,999

Maximum via SCB Easy Net/SCB Mobile Banking: THB 3,000

The limits to add money for foreigners living in Thailand are as follows:

Applicable to all banks

Minimum: THB 300

Maximum: THB 5,000

Note: The maximum amount of money that can be added a day is THB 10,000.

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Can I register more than one bank account? toggle

Yes, you can register more than one bank account; however, for BBL bank accounts you can only register up to five accounts.

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What should I do if I can’t register my bank account? toggle

If you are unable to register your bank account, please double check the information you are entering and try again.

Foreigners using Rabbit LINE Pay can register bank accounts from the following three banks:

TMB Bank (TMB)

Register from the Rabbit LINE Pay app

Bangkok Bank (BBL) and Kasikornbank (KBank)

Register at an ATM

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I want to delete my registered bank account toggle

Please follow the steps below.

1. In Rabbit LINE Pay, tap Settings > Bank Accounts or Withdrawals. Please note by selecting Bank Accounts, you can only see the bank accounts you have registered to add money, and by selecting Withdrawals you can see all bank accounts you have registered.

2. For Android users, tap and hold the account name you wish to delete and tap OK. For iOS users, swipe right on the bank account name and tap Delete.

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Are there fees to add and withdraw money? toggle

There are no fees to add money to Rabbit LINE Pay except at some top up Kiosks.(Boonterm Kiosk and Termsabuyplus Kiosk). However, there is a fee of THB 15 each time you withdraw money from your Rabbit LINE Pay balance.

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How long will it take to receive money after requesting a withdrawal? toggle

Your money will be transferred to the bank account you selected within two business days of requesting the withdrawal, depending on the bank you're using.

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Can I see a breakdown of my transactions and my transaction history? toggle

In Rabbit LINE Pay, you can see these details under Settings > Account Activity.

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What are the withdrawal limits? toggle

The daily withdrawal limits for Thai citizens are as follows:

For all banks

Minimum: THB 100

Maximum: THB 49,999

Note:

- There are no limits to the number of times you can withdraw money per day; however, the daily total cannot exceed THB 100,000.

- There is a service fee of THB 15 every time you withdraw money.

The withdrawal limits for foreigners living in Thailand are as follows:

For all banks

Minimum: THB 100

Maximum: THB 5,000

Note:

- There are no limits to the number of times you can withdraw money per day; however, the daily total cannot exceed THB 10,000.

- There is a service fee of THB 15 every time you withdraw money.

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Adding money using My Code toggle

You can add money to your balance using the My Code feature on Rabbit LINE Pay by following the steps below:

1. From the LINE app tap More > Rabbit LINE Pay.

2. Enter your Rabbit LINE Pay passcode.

3. Tap My Code.

4. Scan your code at the store's QR code reader.

Note: If the QR code reader cannot read your code, please show the 12-digit number under the barcode to the store staff and have them enter it directly.

5. Pay for the amount you want to add in cash.

You can charge your Rabbit LINE Pay balance at the following stores:

- McDonald: Available at 254 branches nationwide

- Kerry Express Parcel Shop: Available at over 350 branches nationwide

- Bangkok Skytrain (BTS) - All stations

- Food Center:Paragon Food hall, The Mall Bangkae, The Mall Bangkapi, The Mall Thapra, The Mall Ngamwongwan, Emporium, Emquatier,and Century Food Center

- TST Tower Building (1st Floor)

- AIS Shop and Serenade Shop 140 branches nationwide

- Telewiz Shop 426 branches nationwide

- CenPay's Counter available at over 1,800 branches nationwide : FamilyMart, Central Food Hall and Tops, Central, Robinson, B2S, Officemate, Thai Watsadu, baan&BEYOND, Power Buy, Segrafedro, Matsumoto Kiyoshi,and Supersports

Note:

* Adding money using the My Code feature can only be done at physical store locations with QR code readers.

* The maximum and minimum amounts of money you can add using the My Code feature are as follows:

Minimum per transaction: THB 100

Maximum per transaction: THB 4,000

Maximum per day: THB 49,999

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Auto Top-up toggle

You can set up Rabbit LINE Pay to top up money into your Rabbit LINE Pay E-Wallet automatically when the balance falls below a minimum amount you set.

Note: You need to link a bank account with your Rabbit LINE Pay E-wallet before activating this function.

To activate Auto Top-up:

1. On the main menu, choose Add Money > Auto Top-up.

2. Choose a bank account and switch it ON.

3. Enter your minimum balance and top-up amounts.

Note:

- Minimum top-up amount: THB 500

- Maximum top-up amount: THB 5,000

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Siam Commercial Bank (SCB) toggle

Adding Money to Rabbit LINE Pay E-Wallet via Siam Commercial Bank (SCB)

Mobile Banking

1. Log in on SCB Mobile Banking and select Top Up.

2. Select the bank account, then enter the 10-digit Rabbit LINE Pay Reference No.

3. Enter the amount then tap Confirm to receive a one-time password (OTP).

4. Enter the OTP and tap Confirm to complete the transaction.

Internet Banking

1. Select Payment > Payment & E-Bill > Top Up.

2. Select Rabbit LINE Pay (If you have not added Rabbit LINE Pay as a biller, add the Biller Account from the Merchant/Utility menu).

3. Check if all of the information is correct.

4. Enter the amount, then select Confirm to receive a one-time password (OTP).

5. Enter the OTP and select Confirm to complete the transaction.

ATM

1. Enter the ATM password.

2. Select Bill Payment > Rabbit LINE Pay.

3. Select the account type.

4. Enter the Reference No and Top-up amount (THB).

5. Review and complete the top-up.

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Bangkok Bank (BBL) toggle

Adding Money to Rabbit LINE Pay E-Wallet via Bangkok Bank (BBL)

Mobile Banking

1. Log in and select Top Up > Rabbit LINE Pay.

2. Enter your Rabbit LINE Pay e-wallet reference no., enter the amount and tap Next.

3. Tap Confirm to complete the transaction.

Internet Banking

1. Log in and select Payments/Top Up.

2. At the Pay To screen, select Rabbit LINE Pay (if you have not added Rabbit LINE Pay as a payee, select Add New Payee to add).

3. Select the bank account and enter the 10-digit Rabbit LINE Pay Reference No.

4. Enter the amount and select Confirm to receive a one-time password (OTP).

5. Enter the OTP and select Confirm to complete the transaction.

ATM

1. Select BILL PAYMENT/MOBILE TOP UP/EASY PASS TOP UP/OTHER SERVICE.

2. Select BILL PAYMENT/MOBILE TOP UP/EASY PASS TOP UP.

3. Select the account type Savings or Current.

4. Select the service category Others > Top Up.

5. Select Rabbit LINE Pay.

6. Enter the Reference No. and select Correct.

7. Enter the amount and select Confirm.

8. Check the details and select Confirm to complete the transaction. Please make sure to keep your receipt.

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KASIKORNBANK (KBank) toggle

Adding Money to Rabbit LINE Pay E-Wallet via KASIKORNBANK (KBank)

Mobile Banking

1. Tap Top Up > Other Top Up > Rabbit LINE Pay.

2. Enter the Rabbit LINE Pay Reference No., then enter the amount and tap Pay.

3. Check if all the information is correct and tap Confirm to complete the transaction.

Internet Banking

1. Log in and select Payment Service.

2. Enter the information in the fields marked with a *.

3. Select Other under Business Type.

4. Choose the company name Rabbit LINE Pay (80427).

5. Select the bank account and enter the Rabbit LINE Pay Reference No.

6. Select Save Payment Form.

7. Enter the OTP and create a payment form.

8. At Top Up Money, select Top Up > Other Top Up.

9. Select the form you created.

10. Check if the information is correct and enter the amount.

11. Select Pay > Confirm to complete the transaction.

ATM

1. Enter your ATM password.

2. Select Top-up/Mobile Bill Payment.

3. Select Other Top Up > Payroll Card/Cash Card > Rabbit LINE Pay.

4. Select the account type.

5. Enter the 10-digit Rabbit LINE Pay Reference No. in the Card No. field.

6. Enter the amount.

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Boonterm Kiosk toggle

Adding Money to Rabbit LINE Pay E-Wallet via Boonterm Kiosk

1. Go to a Boonterm Kiosk.

Note: You cannot use Boonterm Kiosks at 7-Eleven, BTS stations, or Tesco Lotus.

2. Select เติม Wallet และ ซื้อรหัสบัตร (top up wallet & purchase card code).

3. Select เติม Wallet (top up wallet).

4. Select Rabbit LINE Pay.

5. Enter your cell phone number to receive a confirmation text message.

6. Enter the 10 digit Rabbit LINE Pay Ref no.

7. Select the amount to top up.

Note: There will be a service charge.

8. Review the information that shows up on the screen.

9. Check to see if the amount to top up matches.

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Termsabuyplus Kiosk toggle

Adding Money to Rabbit LINE Pay E-Wallet via Termsabuyplus Kiosk

1. Select icon "สติกเกอร์ไลน์/Wallet/เกมส์"

2. Select icon "เติมเงิน Rabbit LINE Pay"

3. Input Rabbit LINE Pay Ref no.(10 digits)

4. Select amount to top up

5. Input mobile number for for getting the top up results via sms

6. Review & confirmation transaction before top up

7. Insert money to top up TernSabuyPlus Kiosk

8. Complete transaction and show results

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How do I add money from Mobile Banking Apps in Rabbit LINE Pay toggle

Currently, banks that can provide top-up services through Mobile banking apps in Rabbit LINE Pay are as follows.

1. Siam Commercial Bank (SCB)

2. Bank of Ayudhya (BAY)

Siam Commercial Bank (SCB)

1. Select Add Money from Rabbit LINE Pay menu> Select SCB Easy App

2. Enter the amount to top up and select Top Up

3. The system will be shown to the top-up details page on SCB Easy App.

4. Enter SCB Easy App password

5. Select Review

6. Select Confirm

Bank of Ayudhya (BAY)

1. Select Add Money from Rabbit LINE Pay menu> Select Krungsri Mobile App

2. Enter the amount to top up and select Top Up

3. The system will be shown the top-up details page on Krungsri Mobile App.

4. Enter Krungsri Mobile App password

5. Review and Select Pay now

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Sending/Requesting Money and Splitting Bills

Can I send and request money, and split bills with friends who are overseas? toggle

You cannot send and request money or split bills with friends who are registered to LINE with a phone number from another country.

Additionally, you cannot use those features with friends if the following applies.

- They are suspended from using Rabbit LINE Pay.

- You have blocked them or they have blocked you.

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Can I send money to a LINE friend who is not signed up for Rabbit LINE Pay? toggle

Yes, you can send money to a LINE friend who is not signed up for Rabbit LINE Pay. Your friend can accept the money you sent them after they sign up.

However, if your friend does not sign up for Rabbit LINE Pay within seven days of the money being sent, it will be cancelled and the amount will be returned to the sender.

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When will money I requested appear in my balance? toggle

After submitting a request to send money or split a bill, the exchange will show up in both you and your friends’ LINE Pay balance the moment your friend sends the requested amount.

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Can I see my history of sent/requested money and split bills? toggle

You can see your history by going to the Rabbit LINE Pay main menu > Settings > Account Activity.

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Can I send and request money or split bills if I'm not signed up for Rabbit LINE Pay? toggle

Only users who are signed up for Rabbit LINE Pay can use these features.

After signing up, opening a Rabbit LINE Pay balance account will allow you to use all features such as sending and requesting money, and splitting bills with friends.

If you do not have a Rabbit LINE Pay balance account, you will only be able to request money and request to split bills with friends.

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What is the Split Bill feature? toggle

With the Split Bill feature you can request or send money to your LINE friends for the divided amount.

Please follow the steps below to request to split a bill.

1. In Rabbit LINE Pay, tap Split Bill.

2. Select the friends to split the bill with. Please make sure you are sending the request to the right friends.

3. Tap Select.

4. Enter the total amount and tap Next.

5. Check the amount for each person and tap Next.

6. Enter an optional message, sticker or image and tap Split Bill.

After going through the above steps, the message will be sent to your friends. After your friends send money, each of your balances will be updated.

If the total amount cannot be split evenly between the number of friends, the requested amount will be rounded up automatically and the person who requested to split the bill will receive the rounded up amount.

E.g. THB 1,000/3 people = THB 334 + THB 334 + THB 334 (total amount adjusted to THB 1,002)

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How do I send money? toggle

Please refer to the following steps to send money:

1. In Rabbit LINE Pay, tap Send Money.

2. Select the friend you want to send money to then tap Select.

3. Enter the desired amount in Transfer Amount then tap Next.

Note: There will be no charge for sending money.

4. Enter an optional message, select a sticker or image, then tap Send money.

Note: If you have not set a Rabbit LINE Pay passcode, you must set one after you are asked to enter a message.

5. Enter your Rabbit LINE Pay passcode.

The message will be sent to your friend and the amount will appear in their Rabbit LINE Pay balance.

You can also send money to friends who haven't signed up for Rabbit LINE Pay. After your friend signs up for Rabbit LINE Pay, they can receive the amount that was sent to them. If they do not sign up within seven days of the money being sent, it will be canceled and the amount will be returned to the sender.

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How do I request money? toggle

Request money on Rabbit LINE Pay is a feature which allows you to ask your LINE friends to send money to your Rabbit LINE Pay account.

The steps to request money are as follows.

1. In Rabbit LINE Pay, tap Request Money.

2. Tap the friend you wish to request money from then tap Select.

3. Enter the desired amount in Transfer Amount then tap Next.

4. Enter an optional message, sticker or image and tap Request Money.

The message will be sent to your friend and when your friend sends the money you requested, the amount will be reflected in both of your balances.

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What are the limits on sending money? toggle

The limits on sending money for Thai citizens are as follows:

Minimum: None

Maximum: THB 49,999 per transaction

Note: You can send money as many times you like per day; however, the daily total cannot exceed THB 49,999.

The limits on sending money for foreigners living in Thailand are as follows:

Minimum: None

Maximum: THB 5,000 per transaction

Note: You can send money as many times you like per day; however, the daily total cannot exceed THB 10,000.

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Mobile Top-Up

What is Mobile Top-Up? toggle

Mobile Top-Up is a feature where you can top up your mobile phone with prepaid money using Rabbit LINE Pay.

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How do I top-up my phone number? toggle

To top-up your phone number with Rabbit LINE Pay, please see the following steps:

1. From the Rabbit LINE Pay main menu, tap Mobile Top-up.

2. Select the carrier for the phone number you want to top-up.

3. Enter the phone number. You can enter the phone number manually or select it from your device's contacts list.

Note: Please make sure you entered the correct phone number.

4. Select the amount of money to add and tap Top Up.

5. On the payment screen, select your payment method and tap the Pay button at the bottom of the screen.

Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.

6. Enter your Rabbit LINE Pay passcode.

7. Check the payment details, then tap Pay.

After making a payment, you can see your payment history on Rabbit LINE Pay by tapping Settings > Credit Card Purchase History.

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Can I charge a mobile phone other than my own? toggle

Yes, you can.

You can easily top up prepaid money to your parents, friends and children's mobile phones. Please make sure you enter the correct phone number so you don't top up the wrong mobile phone.

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I entered the wrong phone number toggle

If you added money to the wrong phone number, we will look into the issue. In this case, please contact us with the following information:

1. What is the phone number you incorrectly added money to?

2. What is the phone number you wanted to add money to?

3. When did you add money to the wrong phone number? Please give the date and time.

4. What mobile phone carrier do you use?

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Is there a fee for charging money? toggle

No, there is no fee for topping up money.

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My Rabbit LINE Pay payment/top-up was completed, but my mobile phone was not charged toggle

If you have checked your History and found that money was not added to your phone number, please contact Rabbit LINE Pay Customer Service with the following information:

1. What is the phone number you mistakenly added money to?

2. What is the phone number you wanted to add money to?

3. When did you add money to the wrong phone number? Please give the date and time.

4. What mobile phone carrier do you use?

If you see "Purchase Canceled" in your Rabbit LINE Pay History, it means the purchase was not completed and your mobile phone was not topped up. In this case, please try again.