LINE

LINE Pay

LINE POINT CLUB

¿Qué es LINE POINT CLUB? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

LINE POINT CLUB is a special incentives program that earns you rewards for your level. Your LINE POINT CLUB level is determined based on how many Points you've earned in the past six months from your use of LINE services.

There are also additional rewards for using LINE services. You can find details about them here (only available in Japanese).

Related Help articles:
LINE POINT CLUB service details (only available in Japanese)
About your LINE POINT CLUB level (only available in Japanese)
Checking your LINE POINT CLUB level (only available in Japanese)

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¿Qué tipos de pagos se contabilizan para definiir mi nivel? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Any of the Points below that you've earned in the past six months count toward determining your level ("My Level").

• Points for making payments with LINE Pay

• Points from services other than LINE Pay

 

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¿Cuántos Cupones Reward puedo descargar? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

The number of reward coupons that you can download in a month differs depending on your level.

You can check how many reward coupons you can download in a month by going to the Wallet tab and tapping LINE POINT CLUB > Reward coupons.

For more information about LINE POINT CLUB, see this Help article (only available in Japanese).

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¿Cuál es el periodo de validez de los Cupones Reward? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Reward coupons are valid from 10 am on the first of the month to 9:59 am on the first of the following month. Please be aware that you will no longer be able to use coupons after their validity period has ended.

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Quiero comprobar los Cupones Reward que descargué toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can check your downloaded coupons from My coupons on the LINE Pay main menu.

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No puedo descargar los cupones toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you can't download reward coupons, it may be because:

• There is a limit on the number of coupons that can be distributed or used.

• You already have the maximum number of coupons allowed for your level.

 

Important: If you delete your LINE Pay account after downloading coupons, you will not be able to download them again with a new LINE Pay account, even if they were unused.

 

If you can't use a coupon, see this Help article.

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Quiero eliminar los cupones que descargué toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Reward coupons cannot be canceled after they've been downloaded. Make sure to check the content of coupons before downloading them.

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No pude descargar todos los cupones este mes, ¿seguirán disponibles? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

The availability period for reward coupons is from 10 am on the first of the month to 9:59 am on the first of the following month.

 

Any coupons that you are unable to download during this period will not carry over to the next month.

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Si cancelo mi LINE Pay, ¿qué pasa con mi nivel de LINE POINT CLUB? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

When you delete your LINE Pay account, your level will stay the same until 9:59 am on the first of the following month.

Your level will be Gold or lower unless you sign up for LINE Pay again and register a Visa LINE Pay credit card to your account.

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¿Los Puntos se aplican a todos los pagos con LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

In LINE POINT CLUB, you will not receive Points for:
• Payments made with methods other than Add & Pay.
• Payments with a Visa LINE Pay credit card that isn't registered to your LINE Pay account.
• The portion of a purchase that was discounted with Points.
• The portion of a purchase that was discounted with a LINE Pay coupon (reward coupon).
• LINE Pay card (JCB brand) payments.
• Visa LINE Pay prepaid card payments.
• Google Pay (QUICPay+).
• Google Pay (iD)
• Apple Pay (iD).

For details about transactions that do not earn Points, see this Help article.

Related Help article:

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¿Qué es Visa LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

For information about the Visa LINE Pay credit card, see here.

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Registré una tarjeta Visa LINE Pay, pero mi nivel no cambia a Platino toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If your LINE POINT CLUB level is not Platinum even though you registered a Visa LINE Pay credit card to your LINE Pay account, it may be due to one of the following reasons.

• It's still the same month in which you registered your card.
Note: Your LINE POINT CLUB level will be updated after 10 am on the first day of the following month.
• You earned fewer than 5,000 Points in the past six months.

If your current level is Platinum and you accidentally delete your Visa LINE Pay credit card from your LINE Pay account or you need to delete your card because you were reissued a new one, your level will remain Platinum as long as you register a Visa LINE Pay credit card to your account by 9:59 am on the first day of the following month.
Note: You must also have fulfilled the condition of earning at least 5,000 Points in the past six months.

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Quiero información detallada sobre LINE POINT CLUB toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

For information about LINE POINT CLUB, see here (only available in Japanese).

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Tarjeta Visa LINE Pay

Tarjeta Visa LINE Pay toggle
​(Lo sentimos, este artículo solo está disponible en inglés.)

A Visa brand credit card with all of the perks of LINE Pay, the Visa LINE Pay credit card can be used in over 200 countries and regions around the world.

Visa LINE Pay credit card perks
• Make payments at LINE Pay merchants without adding money to your LINE Pay balance in advance.
• Earn 3% back in Points for credit card purchases made in the first year.
• Earn Points for payments made with LINE Pay based on your LINE POINT CLUB level.

Annual credit card fee
JPY 1,250 (excluding tax)
Note:
- There is no annual fee for the first year.
- After the first year, you won't be charged the annual fee if you make at least one credit card purchase yearly.

Point rewards
You'll earn Point rewards after linking your Visa LINE Pay credit card to LINE Pay.
Note: You won't receive Points if your card is not linked to your LINE Pay account.

Transactions eligible for Point rewards
• Add & Pay purchases
Depending on your level, payments made at LINE Pay merchants using Add & Pay will earn back Points for 1-3% of your purchase total.

• Credit card purchases
Credit card purchases made at Visa merchants will earn back 3% of your purchase total as Points.
Note: This reward rate applies for the first year. For more information, see this Help article.

Related Help articles:

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¿Cómo puedo solicitar una tarjeta? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

To apply for a Visa LINE Pay credit card, tap Apply for or register a new card under the "Visa LINE Pay credit card" banner. You can also apply for a card here (only available in Japanese).
Note: Minors must have the permission of a parent or guardian to apply.

A routine review is performed for all applications. Information about your review will be sent to the email address that you registered when applying for the card. If you are using any email filters, make sure to allow emails from the following domains:
• vpass.ne.jp
• smbc-card.com

For details about the application requirements, see this Help article.

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¿Cuáles son los requisitos para la tarjeta Visa LINE Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You must be 18 or older (excluding high school students) to apply for a Visa LINE Pay credit card.
Note:
- Minors must have the permission of a parent or guardian to apply.
- A routine review is performed for all applications.

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¿Cuánto tarda en llegar una tarjeta Visa LINE Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

After finishing the online application for your Visa LINE Pay credit card, the time it takes for the card to arrive will differ depending on which method you used for setting a bank account.

If you set the bank account online:
Your card will arrive about one week after you finished setting the bank account.

If you set the bank account via post:
Your card will arrive within two to three weeks of sending your bank account information.

For information on checking the status of your application review, see here (only available in Japanese).

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¿Cómo registro la tarjeta Visa LINE Pay en mi LINE Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

To register your Visa LINE Pay credit card to your LINE Pay account: 
1. From the LINE Pay main menu, tap Apply for or register a new card under "Visa LINE Pay credit card" > Link card.
2. Enter your card information.
3. Tap Add a card.

Note:
- You can also register your Visa LINE Pay credit card from Add Credit Card on the LINE Pay main menu.
- You will not earn Points until your Visa LINE Pay credit card is registered to your LINE Pay account.

Related Help article:

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¿Puedo registrar varias tarjetas Visa LINE Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Only one Visa LINE Pay credit card can be added to a LINE Pay account.

If you're registering a newly issued Visa LINE Pay credit card to your LINE Pay account, make sure to delete the card that you were using previously first.

Related Help article:

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¿Qué son las Recargas Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)


Add & Pay lets you make payments without adding money to your LINE Pay balance in advance. Payment amounts are charged to your Visa LINE Pay credit card.

You can use Add & Pay to make online, Scan Bill, and code payments.
Note:
- Add & Pay cannot be used together with your LINE Pay balance or LINE Pay Bonus.
- Add & Pay cannot be used with Google Pay (QUICPay+), Apple Pay (iD), Google Pay (iD), or cards other than Visa LINE Pay credit cards.
- Add & Pay may not be accepted at some merchants.

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¿Qué tipos de uso tiene la tarjeta? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can use your Visa LINE Pay credit card:

At LINE Pay merchants
By registering a Visa LINE Pay credit card to your LINE Pay account, you can use Add & Pay to make code paymentsonline, and Scan Bill payments.

See this Help article for information on registering your credit card, and this Help article for details about Add & Pay. 

At Visa merchants
For information on how to use your Visa LINE Pay credit card at Visa merchants, see here (only available in Japanese).
Note: You will not earn Points if your Visa LINE Pay credit card isn't registered to your LINE Pay account.

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¿Cuál es el límite de uso de la tarjeta? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Spending limit for payments at Visa merchants
Check your limit on the Vpass online service offered for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.

LINE Pay spending limits
Check your limits by going to the LINE Pay main menu and tapping Settings > Balance Types and Limits.

If you've exceeded your Visa LINE Pay credit card limit, you cannot use Add & Pay to make payments at LINE Pay merchants. In this case, change your payment method to LINE Pay balance when using LINE Pay to make payments at LINE Pay merchants.
Note:
- You need to add money before you can make payments from your LINE Pay balance.
- Make sure you haven't exceeded your LINE Pay spending limits.

To change your payment method to your LINE Pay balance, go to the LINE Pay main menu and tap Add & Pay or Payment method in the middle of the screen.

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¿Puedo pagar las Recargas Pay en cuotas? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

To set up installment or revolving payments, first complete a payment and then apply for あとから分割 (Pay with installments later) or あとからリボ (Make revolving payments later) on the Vpass online service offered for Sumitomo Mitsui credit card holders.
Note: You cannot choose to make installment or revolving payments before making a payment with LINE Pay.

For details about how to apply for each payment type, see the Vpass pages below (only available in Japanese).
Note: You'll need to log in to your Vpass account.


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Quiero saber cuales son las fechas de corte y de pago toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

For Add & Pay purchases
As a rule, the amounts for transactions completed between the first and last day of each month are withdrawn on the 26th of the following month.
Note: When the 26th is a Saturday, Sunday, or national holiday, the withdrawal date will be the next business day.

To check the "Transaction complete" date for a payment, go to the LINE Pay main menu, tap History, and select the payment.

For credit card purchases at Visa merchants
Check your payment details on the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.

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¿Cuándo recibiré mis Puntos? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

The time it takes for you to receive your Points will vary depending on the payment method you used.

You can check the Points you've received by going to the LINE main menu > Wallet > LINE POINT CLUB > History.

For Add & Pay
Points are issued within a few days of the payment date. You'll receive a notification message from the LINE Wallet (LINEウォレット) official account when your Points are issued.

For credit card purchases at Visa merchants
Points are issued within a few days of the date you see in your history on the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note:
- You'll need to log in to your Vpass account.
- You will not receive a notification message from the LINE Wallet official account when your Points are issued.

You will not be issued Points if your LINE account's verified country is changed from Japan to any other country before Points are issued.

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Quiero comprobar el desglose de mis pagos con Visa LINE Pay toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can check your Visa LINE Pay credit card transaction history using either of the methods below.

To check payments made at LINE Pay merchants:
Go to the LINE Pay main menu and tap History.
Note: Transactions made with LINE Pay will also appear in your credit card usage history, but you will not be charged twice.

To check payments made at Visa merchants:
Check your history on the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.

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¿Puedo recargar Saldo LINE Pay con la tarjeta? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You cannot add money to your LINE Pay balance from a Visa LINE Pay credit card. However, by linking the card to LINE Pay, you can make payments at LINE Pay merchants without adding money in advance using Add & Pay.

Related Help article:

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¿Cuánto se tarda en recibir el reembolso de una operación cancelada? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

It can take a few days or up to several months to receive refunds for canceled Add & Pay payments or card payments made at Visa merchants.
Note: The refund will not be made to your LINE Pay balance.

Also, a refund cannot be issued until the cancelation has been processed by the merchant. You can check the cancelation status for online payments in the relevant online service's purchase history.

For Add & Pay
Refunds are issued once a payment has a "Transaction complete" date in its Purchase Details. To check a payment's details, go to the LINE Pay main menu and tap History > the payment.

If you cancel a payment that used Points, the Points will be refunded along with the amount used from Add & Pay.

For credit card purchases at Visa merchants
Refunds will be issued in one of the following ways:
• The refund amount will be subtracted from the billed amount on the payment date, canceling out the payment amount.
• You will be charged on the payment date, then receive a refund on the payment date the following month.

For more information, see here (only available in Japanese).

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Hice un pago con la tarjeta pero no recibo los Puntos toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Points are issued as described below.
Note: It can take a few days or up to several months to complete a transaction with some merchants.

For Add & Pay purchases
From the LINE Pay main menu, tap History and select a payment. Points will be issued within a few days of the "Transaction complete" date you see in the Purchase Details.
Note:
- Check the chat message sent by the LINE Wallet (LINEウォレット) official account to see how many Points you're scheduled to receive.
- The time it takes for the "Transaction complete" date to appear depends on the store or service.

For credit card purchases at Visa merchants
Points are issued within a few days of the date you see in your history on the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.

To check the Points you have, go to the LINE main menu > Wallet > LINE POINT CLUB.

Points will not be issued for any purchases made with your Visa LINE Pay credit card before it has been registered to your LINE Pay account, so make sure to register your card before you start using it.

If you're registering a newly issued Visa LINE Pay credit card to your LINE Pay account, make sure to delete the card that you were using previously first.

Additionally, some types of payments are not eligible to receive Points. See this Help article for details.
Note: You will not be issued Points if your LINE account's verified country is changed from Japan to any other country before Points are issued.

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No me llegan las notificaciones LINE de mis pagos con la tarjeta toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You will not receive LINE notifications for the following transactions:
• Payments of JPY 10 or less
• iD payments that are less than a certain amount
• Recurring payments (e.g. utility fees, mobile service bills)
• Some e-money payments (e.g. electronic toll collection systems)
• Some in-flight and on-ship payments
• Returns and cancelations
• Payments at some stores/for some services specified by Sumitomo Mitsui Card

Notifications may also be delayed or not sent in other cases, depending on where the payment was made.

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¿Tengo que cancelar la tarjeta de débito LINE Pay para usar la de crédito Visa? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

No, you can apply for and use a Visa LINE Pay credit card while continuing to use your LINE Pay card (JCB brand)/Visa LINE Pay prepaid card.

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No puedo registrar la tarjeta en mi LINE Pay toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you are unable to register your Visa LINE Pay credit card to your LINE Pay account, make sure that:
• Your card number and other information was entered correctly.
• The card is not already registered to your account or another account.
• There is no reason why your card cannot be used normally.
Note:
- To check the status of your card, please contact Sumitomo Mitsui Card directly. For details, see here (only available in Japanese).
- If your card has been reissued, be sure to delete the card currently registered to your LINE Pay account before registering the new one.

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No puedo hacer Recargas Pay toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)


You can use Add & Pay with the following payment methods.

• Codes payments
• Scan Bill payments
• Online payments

Add & Pay cannot be used for:
• LINE financial services such as LINE Securities, BITMAX, LINE Pocket Money, and LINE Smart Invest.
• App Store & iTunes Gift Card purchases in My Card.
Note: You may also not be able to use Add & Pay at some LINE Pay merchants. 

When using Add & Pay, make sure to check your spending limit in advance.

To check LINE Pay spending limits, see this Help article.

To check spending limits for Visa LINE Pay credit cards, see the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.

If you canceled a Visa LINE Pay credit card payment, it can take a few days or up to two months for the cancelation to be reflected in your Visa LINE Pay credit card spending limit.

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¿Hasta cuándo recibiré el 3% de mis pagos con la tarjeta Visa LINE Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

The 3% back reward rate for Visa LINE Pay credit cards is currently scheduled to apply only for the first year.
Note: Plans regarding reward rates after the first year will be announced at a later time.

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¿Tengo que registrar la tarjeta en mi cuenta de LINE Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can use your Visa LINE Pay credit card to make purchases at Visa merchants without registering it to your LINE Pay account.
Note: You will not earn Points based on your level or for making credit card purchases at Visa merchants.

Related Help articles:
About LINE POINT CLUB (only available in Japanese)

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Qué hacer en caso de robo o pérdida de la tarjeta toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If your card was stolen or lost
Suspend use of your card as soon as possible from the Vpass online service offered for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.

If your card has problems with the magnetic strip or other damage
Apply to have your card reissued from the Vpass online service (only available in Japanese).
Note: You'll need to log in to your Vpass account.

Please remember that Points will not be issued for any purchases made with your Visa LINE Pay credit card before it has been registered to your LINE Pay account. Make sure to register your Visa LINE Pay credit card to your LINE Pay account before using it (including when you've had it reissued). 

Note: If your JCB brand LINE Pay card has been lost, stolen, or damaged, see this Help article.

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Quiero cancelar mi tarjeta Visa LINE Pay toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can cancel your Visa LINE Pay credit card via the Vpass online service offered for Sumitomo Mitsui credit card holders (only available in Japanese).
Note:
- You'll need to log in to your Vpass account.
- Canceling your Visa LINE Pay credit card doesn't delete your LINE or LINE Pay account.

Before canceling your credit card, be sure to confirm the information below.

If you have any pre-approved payments for a LINE Pay merchant
Your pre-approved payment contracts will be deleted with the cancelation of your credit card. Check the current status of your payments by going to the LINE Pay main menu and choosing Settings > Pre-approved payment.
Note: To change or cancel a pre-approved payment, contact the merchant that appears.

If your LINE POINT CLUB level is Platinum
Be aware that your level will drop to Gold or lower the month after you cancel your Visa LINE Pay credit card.
Note: You must have a Visa LINE Pay credit card added to your LINE Pay account for your level to be Platinum.

For information about the My Level program, see this Help article.

If your LINE Pay payment method is set to Add & Pay
After canceling your Visa LINE Pay credit card, you will no longer be able to use Add & Pay.

When making online, Scan Bill, or code payments at LINE Pay merchants, be sure to change the payment method in the LINE Pay main menu to LINE Pay balance.

For information on deleting your JCB brand LINE Pay card, see this Help article.

See this Help article for the steps to delete your Visa LINE Pay prepaid card.

For details about deleting your LINE Pay account, see this Help article.

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Si elimino mi LINE Pay, ¿puedo seguir usando la tarjeta? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Deleting your LINE Pay account doesn't cancel your Visa LINE Pay credit card. You can keep using your card to make purchases at Visa merchants.
Note: You will not receive Points for purchases.

Related Help article:

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No

Si cancelo la tarjeta, ¿perderé mis LINE POINTS? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Canceling your Visa LINE Pay credit card doesn't delete your LINE or LINE Pay account, so you can still use any Points you've earned.

¿Te ha sido útil?

No

¿Puedo cambiar el diseño de mi tarjeta? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can apply for a different Visa LINE Pay credit card design from the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: There is a service fee of JPY 1,000 (excluding tax) for changing the design of your card.

Please remember that Points will not be issued for any purchases made with your Visa LINE Pay credit card before it has been registered to your LINE Pay account.

Make sure to register your Visa LINE Pay credit card to your LINE Pay account before using it (including when you've had it reissued).

¿Te ha sido útil?

No

No puedo solicitar la tarjeta toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

See the information below for the issue you're experiencing.

If the Visa LINE Pay credit card application form doesn't open normally:
• Check the recommended specifications for the Sumitomo Mitsui Card website here (only available in Japanese).
• Try updating the LINE app to the latest version and restarting your device.

If you're having trouble filling out the form:
Please contact Sumitomo Mitsui Card's Visa LINE Pay Credit Card Enrollment Help Desk at 0120-999-048.
Note: Assistance is only available in Japanese.

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¿Cómo hago para modificar o cancelar la solicitud de tarjeta? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

See this FAQ page on the Sumitomo Mitsui Card website (only available in Japanese).

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¿Puedo registrar la tarjeta en Google Pay o Apple Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

See the links below for details about registering your Visa LINE Pay credit card to other payment platforms.
Note: These links are only available in Japanese.


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¿Se aplican Puntos a los pagos con Apple Pay o Google Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

After registering your Visa LINE Pay credit card to Apple Pay or Google Pay, you will also earn Points for iD payments.

For details about registering your card to other payment platforms, see this Help article.

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Quiero solicitar una tarjeta familiar toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

With the Visa LINE Pay credit card, you can apply to have a family card issued for one family member for free.
Note: There is a JPY 400 (excluding tax) service charge for each additional family member.

A family card cannot be issued at the same time as your ordinary Visa LINE Pay credit card. After having an ordinary card issued, check the details on this page (only available in Japanese), log in to your Vpass account, and then apply for a family card.

Points earned for the use of a family card are issued to the LINE Pay account that is linked to the card.

¿Te ha sido útil?

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Quiero solicitar una tarjeta ETC toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can apply for an ETC (electronic toll collection) Visa LINE Pay credit card with no annual membership fees for the first year.
Note: There is an annual membership fee of JPY 500 (excluding tax) after the first year. However, the annual fee will be waived each year if you use the card to make ETC payments.

You can have the ETC card issued when you apply for an ordinary Visa LINE Pay credit card, or at a later date. If you have the ETC card issued later, make sure to check the details on this page (only available in Japanese) and log in to your Vpass account before applying.

Points earned for ETC card use are issued to the same LINE Pay account that is linked to your Visa LINE Pay credit card.

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¿Puedo usar mis Puntos o Saldo de LINE Pay para pagar el recibo de la tarjeta? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Visa LINE Pay credit card bill payments can only be made using the bank account that you specified when applying for your card.

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Pagos no compatibles con LINE POINTS toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Points are not awarded for:
• Adding money to e-money/prepaid card/wallet services (e.g. WAON, Edy, Suica, Mobile Suica, PASMO, Mobile PASMO, ICOCA, Kyash, prepaid cards issued by Sumitomo Mitsui Card).
Note: 
- This includes adding money to Suica, Mobile Suica, PASMO, Mobile PASMO, or ICOCA to use as a commuter pass.
- You may be awarded Points in some cases when using your Visa LINE Pay card as a set payment method (e.g. for smartphone payments).
• Sending money.
• Purchasing gift cards (e.g. Visa, iTunes, Netflix, Google, PlayStation, Amazon).
• Purchasing financial products (e.g. mutual funds, stocks, cryptocurrencies).
• Payments to public institutions and facilities (e.g. museum entrance fees, payments at some hospitals and clinics).
• Payments to charitable organizations.
• Payments made at post offices.
• One-time tax or insurance payments of over JPY 50,000.
• National pension plan payments.
• Charitable donations/fundraising (including the "hometown tax" (ふるさと納税) program).
• Membership fee payments (e.g. for credit cards or electronic toll collection systems).
• Service charge payments (e.g. for revolving or installment credit card payments).
• Borrowing cash on credit.

Some services and products are not recognized as eligible for Points by Sumitomo Mitsui, Visa, or LINE Pay. In these cases, you will know that your payment was not eligible if you do not receive Points.

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Tarjeta prepago Visa LINE Pay

¿Qué es la Tarjeta prepago Visa LINE Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

The Visa LINE Pay prepaid card is a virtual prepaid card for use at online Visa merchants. Payments are made with the money that you add to your LINE Pay balance, so you don't have to worry about overdrafts.

By adding your card to Apple Pay or Google Pay, you can also make iD payments at stores that accept them.

Related Help articles:

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Quiero una Tarjeta prepago Visa LINE Pay toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

To apply for a Visa LINE Pay prepaid card:
1. From the LINE Pay main menu, tap Prepaid card.
2. Tap Create a Visa LINE Pay prepaid card.
Note: If you don't have a JCB brand LINE Pay card, skip to step 3.
3. Tap Create a virtual card.
4. Tap OK on the pop-up about the Terms and Conditions of Use.
5. Read the Visa LINE Pay prepaid card Terms and Conditions of Use, check the bubble, and tap Agree to Terms.
6. Enter your LINE Pay passcode.

Related Help article:

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Requisitos para la Tarjeta prepago Visa LINE Pay toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can create a Visa LINE Pay prepaid card as long as you have a LINE account that is registered with a Japanese phone number.

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¿Me cobran por expedir la tarjeta o por membresía? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

No; you can create and use a Visa LINE Pay prepaid card for free.

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¿Puedo tener varias Tarjetas prepago Visa LINE Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Only one Visa LINE Pay prepaid card can be created per LINE account.

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¿Tengo que cancelar la tarjeta de JCB para solicitar la de Visa LINE Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

No, you can apply for and use a Visa LINE Pay prepaid card while continuing to use your JCB brand LINE Pay card. You can also use the prepaid card in conjunction with a Visa LINE Pay credit card.

Related Help article:

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¿Cómo configuro Apple Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

To add your card to Apple Pay, follow the steps below.

Note:
- You can add your Visa LINE Pay prepaid card after you've created it.
- Cards cannot be added with the Apple Wallet app.

1. From the LINE Pay main menu, tap Apple Pay.
2. On the Apple Pay introduction screen, tap Get started.
3. Agree to the Terms and Conditions of Use and enter your LINE Pay passcode.
Note: You will be redirected to Apple Wallet.
4. Follow the on-screen instructions and finish adding your card.

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Cómo configurar Google Pay (iD) toggle
​(Lo sentimos, este artículo solo está disponible en inglés.)

To add your card to Google Pay, follow the steps below.
Note: After you've created a Visa LINE Pay prepaid card, you can add it as a payment method.

1. From the LINE Pay main menu, tap Google Pay > iD.
2. Tap Add to Google Pay.
3. Enter your LINE Pay passcode, then tap Continue.
4. After being redirected to the Google Settings screen, follow the on-screen instructions and finish setting up contactless payments.

For online payments with Google Pay, you'll need to download the Google Pay app and register your information.

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Quiero una tarjeta física toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Unfortunately, we are not issuing physical Visa LINE Pay prepaid cards. By adding your virtual card to Apple Pay or Google Pay, you can make iD payments at stores that accept them.

If you want a physical card, please consider applying for the Visa LINE Pay credit card.

Related Help articles:

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No puedo conseguir la Tarjeta prepago Visa LINE Pay toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you're trying to create an additional card, you won't be able to because only one Visa LINE Pay prepaid card can be created per LINE account.

You may also be restricted from creating a card if you've deleted multiple cards within a certain period of time.

If you're trying to create a Visa LINE Pay prepaid card for the first time but are unable to do so, please contact Customer Care.

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¿Dónde se puede usar la Tarjeta prepago Visa LINE Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can use your Visa LINE Pay prepaid card at online Visa merchants. By adding your card to Apple Pay or Google Pay, you can also use it at merchants nationwide that accept iD payments.

Related Help articles:

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¿Cómo puedo usar la Tarjeta prepago Visa LINE Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can use your Visa LINE Pay prepaid card at online Visa merchants.

To use your card: 
1. From the LINE Pay main menu, tap Prepaid card.
2. Select Visa LINE Pay prepaid card.
Note: If you haven't created a JCB brand LINE Pay card, skip to step 3.
3. Enter your LINE Pay passcode to display your card details.
4. Tap the icon to the right of the 16-digit card number and copy it.
5. Paste the card number in the credit card number field on the merchant's website.
6. Enter the other necessary card information (e.g. CVV, expiration date, name).
Note: Enter your own name in the card holder field.

By adding your card to Apple Pay or Google Pay, you can also use it at merchants nationwide that accept iD payments.

Related Help articles:

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¿Qué es el código de seguridad? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can check your three-digit security code from the LINE Pay main menu by tapping Prepaid card.
Note: The code may appear as "CVV," "CVC," or "CAV2" in some cases.

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¿Puedo hacer pagos en cuotas? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can only use your Visa LINE Pay prepaid card to make one-time payments. It cannot be used to make installment, revolving, two-time, or bonus payments.

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¿Se puede usar la Tarjeta prepago Visa LINE Pay en el extranjero? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

With some exceptions, you can use your Visa LINE Pay prepaid card to make online payments at overseas merchants.
Note: You cannot use your card at overseas merchants with a LINE Cash account.

If your payment amount is in another currency, it will be converted to Japanese yen at the settlement rate specified when the payment is processed in Visa's payment center, plus an overseas transaction-related internal processing fee of 4.07% (tax included).

Visa LINE Pay prepaid cards cannot be used at physical locations overseas. This includes locations that support iD payments with Apple Pay or Google Pay.

Related Help articles:

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¿Hay límites de uso? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Your spending limit depends on what type of LINE Pay balance you have.

LINE Money account limits
Per transaction: JPY 1,000,000
No monthly limit

LINE Cash account limits
Per transaction: JPY 100,000
Monthly limit: JPY 100,000

To check your balance type, go to the LINE Pay main menu and tap Settings. Your balance type is displayed next to Balance Types and Limits.

Related Help article:

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¿Cómo se descuentan los pagos hechos con la tarjeta? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Money you added to your LINE Pay balance in advance will be deducted when you use your Visa LINE Pay prepaid card.

However, some merchants do not immediately withdraw money, and there may be times when you have a negative balance. In such cases, please add enough money to give your account a positive balance.

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¿La tarjeta tiene fecha de expiración? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

The expiration date of your Visa LINE prepaid card is written on the face of the card.

To check the expiration date:
1. From the LINE Pay main menu, tap Prepaid card.
2. Select Visa LINE Pay prepaid card.
Note: If you haven't created a JCB brand LINE Pay card, skip to step 3.
3. Enter your passcode and confirm the expiration date (month/year) displayed for your card.

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¿Cómo puedo comprobar el historial de uso de la tarjeta? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can check your usage history by going to the LINE Pay main menu and tapping History.

After you use your card, the merchant name will appear as "Visa LINE Pay Prepaid Card" until we receive the final payment confirmation. Once we receive final confirmation, the name of the merchant where you used your Visa LINE Pay prepaid card will appear.
Note:
- It can take up to two months for us to receive final confirmation.
- Some merchant names appear immediately after you make a purchase.

Also, please keep in mind that some merchants may withdraw money from your LINE Pay balance at a later date, and not immediately after you make a payment.

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¿Se consiguen LINE Points en los pagos con la tarjeta? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

The Visa LINE Pay prepaid card is excluded from LINE POINT CLUB, so you will not receive Points for using it.

Related Help article:

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No puedo hacer pagos con la tarjeta toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you were unable to make a payment, your payment attempt will appear in your Notifications (the bell icon at the top of the LINE Pay main menu).
Note: In some cases, the reason why you couldn't make the payment will also appear.

If you don't see a payment attempt in your Notifications, it means that your card cannot be used at the merchant.

Some common cases of being unable to use your Visa LINE Pay prepaid card include: 
• When you don't have enough money in your LINE Pay balance.
• When the Use card setting is OFF.

You may have issues making a payment because:
• The total is less than JPY 11.
• It is for a monthly payment or renewable contract.
• You did not select to make a one-time payment.
• You are trying to purchase or add money to a prepaid card/e-money service.
• It's for a cashable product.
• It's for an airline's in-flight sale.
• The merchant doesn't accept prepaid cards (e.g. utility companies, gas stations).

You may also experience other issues because:
• The total payment amount exceeds your spending limit.
• A LINE Pay administrator suspended your account.

Additionally, use of your Visa LINE Pay prepaid card may not be available due to the merchant's usage environment or our regulations.

If you cannot resolve the issue, please contact Customer Care.

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Recibí una notificación de un pago fallido nulo toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Some merchants may check the validity of your card. In such cases, you may receive a notification saying that a payment for a certain amount of Japanese yen failed.

If you received such a notification, you may not be able to use your Visa LINE Pay prepaid card at that merchant. If you want to check whether or not your card can be used at a certain merchant in advance, please contact Customer Care.

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Encontré un pago duplicado toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you were charged twice for a payment, it may be because:
• One of the payments was a deposit (i.e. security money for a payment).
• We received payment data from the merchant multiple times (e.g. because the amount was revised).
• The original purchase amount didn't match the amount of the finalized payment.

The duplicate amount will automatically be refunded and appear in your LINE Pay balance after 60 days have passed from the purchase date.

Below are some examples of payments you may be charged for twice.
• Hotel stay deposits
• Reserved items that haven't been shipped
• Plane ticket purchases
• Ticket lotteries
• Purchases with revised amounts
Note: You'll be refunded the original amount at a later date.

If you've been charged twice, please contact Customer Care.

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Hice un pago con la tarjeta pero mi saldo de LINE Pay no disminuye toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

With some merchants, you may be charged for payments at a later date rather than at the time you use your card. For example, the payment amount for a pre-ordered product may be withdrawn from your LINE Pay balance when the product is shipped.

Make sure to keep enough money in your balance until the relevant amount is withdrawn.

Related Help article:

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No recibo un reembolso a pesar de haber hecho una devolución o cancelación toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

It takes around two weeks for the amount from a canceled payment to be refunded to your LINE Pay balance.

A refund cannot be issued until the cancelation has been processed by the merchant. You can check the cancelation status in your purchase history with the merchant.

Transactions that don't have a "Transaction complete" date in their payment details on LINE Pay will automatically be refunded after 60 days.
Note: To check your payment details, go to the LINE Pay main menu and tap History.

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He recibido una notificación de pago desconocida toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Some merchants do not charge you for payments right when you use your card. In such cases, payment amounts may be withdrawn from your LINE Pay balance at a later date.

Some examples of payments that you may be charged for later include:
• Purchases made on the iTunes Store or Amazon
• Monthly service fees (payment will begin once your free trial period has ended)
• Small payments to make sure your card is valid, such as when you sign up for a service
• Preorders of products scheduled for sale
• Transactions for which you received duplicate refunds
• Orders that are split up into separate shipments

Transactions that don't have a "Transaction complete" date in their payment details will automatically be refunded after 60 days.
Note: To check your payment details, go to the LINE Pay main menu and tap History.

If the merchant name appears:
Please contact the relevant merchant for details.

If the merchant name doesn't appear:
Check whether you remember making the payment based on the amount or other details.
Note: It may take some time for the merchant name to appear.

If you don't remember making a payment, please contact Customer Care.

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Me aparece un Saldo negativo en LINE Pay toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

First, please check the charges made to your account by going to the LINE Pay main menu and tapping History

Some merchants don't charge you for payments right when you use your card. In such cases, payment amounts may be withdrawn from your LINE Pay balance at a later date.

If the merchant name appears:
Please contact the relevant merchant for details.

If the merchant name doesn't appear:
Check whether you remember making the payment based on the amount or other details.
Note: It may take some time for the merchant name to appear.

If you don't remember making a payment, please contact Customer Care.

Related Help article:

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Quiero suspender o cancelar mi Tarjeta prepago Visa LINE Pay toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

To deactivate or delete your Visa LINE Pay prepaid card, follow the steps below.
Note: When you deactivate or delete your card, you will no longer be able to make iD payments using Apple Pay or Google Pay.

To deactivate your card:
1. From the LINE Pay main menu, tap Prepaid card.
2. Select Visa LINE Pay prepaid card.
Note: If you haven't created a JCB brand LINE Pay card, skip to step 3.
3. Enter your passcode and turn Use card OFF.
4. Tap OK on the pop-up message.

To delete your card:
1. From the LINE Pay main menu, tap Prepaid card.
2. Select Visa LINE Pay prepaid card.
Note: If you haven't created a JCB brand LINE Pay card, skip to step 3.
3. Enter your passcode and tap Delete card.
4. Tap Delete card on the confirmation screen > OK.

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Apple Pay

¿Qué es Apple Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Apple Pay is a service that lets you safely and securely make payments simply by holding your iPhone or Apple Watch over a terminal device. To take advantage of this service, just add your Visa LINE Pay credit card or Visa LINE Pay prepaid card to Apple Pay.

For more details about Apple Pay, see here.

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¿Qué dispositivos son compatibles con Apple Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

For more information about which devices support Apple Pay, see here.

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¿Puedo utilizar Apple Pay sin tener una cuenta de iD? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you're using LINE Pay and have one of the following cards, you can add your card to Apple Pay even if you haven't subscribed for the iD payment service.

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¿Cómo configuro una tarjeta principal? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

The first card you add to Wallet on your iOS device becomes your default card. To reset or confirm your default card, follow the steps below.

1. On your device, tap Settings > Wallet & Apple Pay.
2. Under TRANSACTION DEFAULTS, tap Default Card.
3. Select the card you want to make your default card.

To confirm the settings for your Apple Watch, tap Wallet & Apple Pay in the Watch app on your iPhone.

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No puedo configurar Apple Pay toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you can't add your card to Apple Pay (e.g. because you see an error), please make sure that:
• The card you're trying to add wasn't suspended or canceled.
• You're signed in to iCloud.
• You're using the latest version of the LINE app.
• You're using Apple Pay on a device that supports the service.
• You're adding a Visa LINE Pay prepaid card from within the LINE app.
Note:
- JCB brand LINE Pay cards cannot be added.
- For more information on adding a card, see this Help article and this Apple Support page.

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¿Cómo se usa Apple Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can use Apple Pay at merchants with the "iD" logo by adding one of the following cards to Apple Pay on a supported device.



Tell the cashier that you want to make an iD payment, then hold your device over the scanning terminal.
Note: The "iD" logo and "iD Prepaid" are registered trademarks of NTT DOCOMO, INC.

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¿Dónde se puede usar Apple Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can use Apple Pay at iD merchants all over Japan. For a detailed list of participating merchants, see here (only available in Japanese).

If you're using your Visa LINE Pay prepaid card with Apple Pay, you may not be able to use your card at vending machines, gas stations, or some other merchants. For more information, see here (only available in Japanese).

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¿Puedo usar los LINE Points en mis pagos con Apple Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You cannot use Points when making payments with Apple Pay.

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¿Puedo usar cupones de promociones o de LINE Pay en los pagos con Apple Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You cannot use reward coupons or LINE Pay coupons when making payments with Apple Pay.

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¿Se puede utilizar Apple Pay en el extranjero? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Apple Pay can only be used in Japan at iD merchants. It cannot be used overseas.

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¿Se envían notificaciones de LINE al usar Apple Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You will not receive LINE notifications for iD payments that are less than a certain amount.

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¿Se consiguen LINE Points en los pagos con Apple Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you added a Visa LINE Pay credit card to Apple Pay:
You'll earn Point rewards depending on the amount that you paid. For details about when your Points will be issued, see this Help article.

If you added a Visa LINE Pay prepaid card to Apple Pay:
You will not earn Point rewards.

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No puedo hacer pagos con Apple Pay toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you added a Visa LINE Pay credit card to Apple Pay, make sure that:
• There are no issues with your card.
• The device you set your card on supports Apple Pay.

If you added a Visa LINE Pay prepaid card to Apple Pay, make sure that:
• There are no issues with your card.
• The device you set your card on supports Apple Pay.
• You aren't trying to use Apply Pay to make payments at any of the following:
- Vending machines
- Gas stations
- Phone service providers
- Some hotels
- Manned highway tollbooths
Note: Your payment may not be accepted by some of these merchants.

Related Help articles:

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Perdí el dispositivo con el que usaba Apple Pay toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can suspend Apple Pay and delete your card details by setting the Find My app to Lost Mode. See here for details.

For the steps to deactivate your LINE Pay account, see this Help article.

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¿Qué pasa si cambio de iPhone? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Once you register your Apple ID to your new device, the card you added to Apple Pay will be reflected on that device.
Note:
- In some cases, you may need to add your card again or enter your security code.
- If you change to an Android device, you will not be able to use Apple Pay.

Related Help article:

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¿Qué pasa si cancelo la tarjeta registrada en mi Apple Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you were using Apple Pay with either of the cards below and delete them, you will no longer be able to use the service.

• Visa LINE Pay credit card
• Visa LINE Pay prepaid card

If you're resetting a card, please delete the old card from Apple Wallet before adding your new card.

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¿Qué pasa si me doy de baja de LINE Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you added a Visa LINE Pay credit card:
You can continue to use Apple Pay, but you will not be eligible to receive Point rewards without a LINE Pay account.

If you added a Visa LINE Pay prepaid card:
You will no longer be able to use Apple Pay, since your card will be deleted along with your LINE Pay account.

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Google Pay (Pagos con toque Visa y iD)

¿Qué es Google Pay? toggle
​(Lo sentimos, este artículo solo está disponible en inglés.)

Google Pay is a service that lets you safely and securely make payments simply by holding your Android smartphone over a terminal device. To take advantage of this service, just add your Visa LINE Pay credit card or Visa LINE Pay prepaid card to Google Pay.

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¿Qué dispositivos son compatibles con Google Pay (iD)? toggle
​(Lo sentimos, este artículo solo está disponible en inglés.)

You can use Google Pay (to make iD payments) on devices running:
• Android OS version 5.0 or later.
• The Osaifu-Keitai app (version 6.1.5 or higher).
Note: Osaifu-Keitai (おサイフケータイ) is a registered trademark of NTT DOCOMO, INC.

To use Google Pay, you also need to download and install version 11.1 or later of the LINE app on your device.

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¿Puedo utilizar Google Pay sin tener una cuenta de iD? toggle
​(Lo sentimos, este artículo solo está disponible en inglés.)

If you're using LINE Pay and have one of the following cards, you can add your card to Google Pay even if you haven't subscribed for the iD payment service.

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¿Cómo configuro una tarjeta principal? toggle
​(Lo sentimos, este artículo solo está disponible en inglés.)

The first card you add to Google Pay becomes your default card. To reset or confirm your default card, follow the steps below.
Note: You'll need to install the Google Pay app.

1. Open the Google Pay app.
2. Tap Payment at the bottom of the screen.
3. Tap the payment method you want to make your default.
4. Tap Make default.

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¿Cómo configuro los pagos con toque Visa? toggle
​(Lo sentimos, este artículo solo está disponible en inglés.)

To set up Visa contactless payments, follow the steps below.
Note: After you've created a Visa LINE Pay prepaid card, you can add it as a payment method.

1. From the LINE Pay main menu, tap Google Pay > Visa contactless payments.
2. Tap Add to Google Pay.
3. Enter your LINE Pay passcode, then tap Continue.
4. After being redirected to the Google Settings screen, follow the on-screen instructions and finish setting up contactless payments.

You may need to unlock your device to make Visa contactless payments.

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No puedo configurar Google Pay (iD) toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you can't add your card to Google Pay (e.g. because you see an error), please make sure that:
• You aren't trying to add a JCB brand LINE Pay card. (JCB brand LINE Pay cards cannot be added.)
• The card you're trying to add wasn't suspended or canceled.
• You're using the latest version of the LINE app.
• You're using Google Pay on a device that supports the service.
• You're adding a Visa LINE Pay prepaid card from within the LINE app.
Note: For the steps to do so, see this Help article.

You may temporarily be unable to add your card if you fail to add it multiple times in a row. If this is the case, try again after waiting at least one day, or contact Google for assistance.

 

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Quiero usar Google Pay (Pagos con toque Visa y iD) toggle
​(Lo sentimos, este artículo solo está disponible en inglés.)

By adding one of the following cards to Google Pay on a compatible device, you can use the service at Visa merchants that support contactless payments and merchants bearing the "iD" logo. 

 


 


Tell the cashier that you want to make a Visa or iD payment, then hold your device over the scanning terminal.
Note:
- You may need to unlock your device to make Visa contactless payments.
- Some devices (such as Google Pixel) may need to be unlocked to make iD payments.

To make online payments with Google Pay, you'll need to do one of the following:
• Register an additional payment method on the Google Pay website.
• Download the Google Pay app and register your information.

Note: The "iD" logo and "iD Prepaid" are registered trademarks of NTT DOCOMO, INC.

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¿Dónde se puede usar Google Pay (Pagos con toque Visa y iD)? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can use Google Pay at:
• Visa merchants that support Visa contactless payments
• iD merchants
• Online Google Pay merchants

See here for a list of Visa contactless payment merchants, or here for participating iD merchants. (These links are only available in Japanese.)

To make online payments with Google Pay, you'll need to do one of the following:
• Register an additional payment method on the Google Pay website.
• Download the Google Pay app and register your information.

If you're using your Visa LINE Pay prepaid card with Google Pay, you may not be able to use your card at vending machines, gas stations, or some other merchants. For more information, see here (only available in Japanese).

 

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¿Puedo usar los LINE Points en mis pagos con Google Pay? toggle
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You cannot use Points when making iD and Visa contactless payments with Google Pay.

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¿Puedo usar cupones de promociones o de LINE Pay en los pagos con Google Pay? toggle
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You cannot use reward coupons or LINE Pay coupons when making iD and Visa contactless payments with Google Pay.

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¿Se puede usar Google Pay (Pagos con toque Visa y iD) en el exrtanjero? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

iD payments with Google Pay can only be made at iD merchants in Japan.

However, you can use Google Pay to make Visa contactless payments at overseas merchants if the following conditions are met.
• You're using a LINE Money account.
• You've set up Visa contactless payments.
• The Visa merchant supports Visa contactless payments.
Note: You'll need to unlock your device to make Visa contactless payments.

Related Help articles:

 

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¿Se envían notificaciones de LINE al usar Google Pay (iD)? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Payment notifications are sent via LINE when you use Google Pay (iD payments).
Note: Notifications may also be delayed or not sent, depending on where the payment was made.

 

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¿Se consiguen LINE Points en los pagos con Google Pay (iD)? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you added a Visa LINE Pay credit card to Google Pay:
You'll earn Point rewards depending on the amount that you paid. For details about when your Points will be issued, see this Help article.

If you added a Visa LINE Pay prepaid card to Google Pay:
You will not earn Point rewards.

 

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No puedo configurar Google Pay (iD) toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you added a Visa LINE Pay credit card to Google Pay, make sure that:
• There are no issues with your card.
• The device you set your card on supports Google Pay.

If you added a Visa LINE Pay prepaid card to Google Pay, make sure that:
• There are no issues with your card.
• The device you set your card on supports Google Pay.
• You aren't trying to use Google Pay to make payments at any of the following:
- Vending machines
- Gas stations
- Phone service providers
- Some hotels
- Manned highway tollbooths

Related Help articles:

 

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He perdido el dispositivo con el que usaba Google (iD) toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can locate your device and delete its data if the Find My Device setting was turned on in advance. See here for details.

For the steps to deactivate your LINE Pay account, see this Help article.

 

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¿Puedo seguir utilizando el servicio aunque cambie de dispositivo? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You need to register Google Pay once again on your new Android device.
Note: If you change to a device running a different OS (such as an iPhone), you will not be able to use Google Pay.

Related Help article:

 

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¿Puedo seguir utilizando Google Pay(iD) después de cancelar mi tarjeta? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you were using Google Pay with either of the cards below and delete them, you will no longer be able to use the service.

• Visa LINE Pay credit card
• Visa LINE Pay prepaid card

 

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¿Puedo seguir utilizando Google Pay(iD) si me doy de baja de LINE Pay? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you added a Visa LINE Pay credit card:
You can continue to use Google Pay, but you will not be eligible to receive Point rewards without a LINE Pay account.

If you added a Visa LINE Pay prepaid card:
You will no longer be able to use Google Pay, since your card will be deleted along with your LINE Pay account.

 

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LINE Pay Bonus

¿Qué son los LINE Pay Bonus? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

LINE Pay Bonus is a type of point that can be used with LINE Pay. Bonuses are awarded to users for things like promotions.

You can use your LINE Pay Bonus for:
• My Code payments
• Online payments
• Scan Bill payments
Note: 
- You can also use your LINE Pay Bonus together with your LINE Pay balance and LINE Points.
- LINE Pay Bonuses cannot be used to pay for taxes and some utility fees.

You cannot use your LINE Pay Bonus for:
• LINE Pay card (JCB brand) 
• Visa LINE Pay prepaid card payments
• QUICPay+ payments
• Google Pay (iD)
• Apple Pay (iD) payments
• LINE Smart Invest
• LINE Insurance
• BITMAX
• LINE Pocket Money
• Coke ON Pay-compatible vending machines
• Tappiness vending machines
• LINE Pay's "Exchange Money" feature
• Withdrawing money
• Split bill payments
Note: LINE Pay Bonuses cannot be converted to your LINE Pay balance.

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¿Cómo puedo ganar Bonus? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

LINE Pay Bonuses are awarded for participating in LINE Pay and other LINE services promotions.
Note: You cannot add money to your LINE Pay Bonus.

Bonuses can also be sent between friends on LINE.

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¿Para qué sirven los Bonus? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You can use your LINE Pay Bonus to make payments with LINE Pay, or send Bonuses to friends on LINE.

Making payments with your LINE Pay Bonus
Your LINE Pay Bonus can be used for:
• My Code payments
• Online payments
• Scan Bill payments
Note: You cannot use your LINE Pay Bonus to pay for taxes and some utility fees.

If you have a LINE Pay Bonus when you make a payment, it will be used before your regular balance.

Example: Making a payment for JPY 1,000
If you have a LINE Pay Bonus equivalent to JPY 500 and a LINE Pay balance of JPY 1,000, your LINE Pay Bonus of JPY 500 and JPY 500 from your LINE Pay balance will be spent.
Note: 
- You cannot specify how much of your LINE Pay Bonus to use.
- If you use LINE Points together with your LINE Pay Bonus, your Points will be used first.

Sending LINE Pay Bonuses to friends
To send LINE Pay Bonuses to friends, go to the LINE Pay main menu and tap Send Money. Specifications differ for each of the LINE Pay account types below.

LINE Cash accounts:
With this account type, you can only send LINE Pay Bonuses (and not money from your LINE Pay balance).

LINE Money accounts:
You can prioritize the use of your LINE Pay balance to send money with this type of account. However, you cannot specify how much money from your LINE Pay balance or LINE Pay Bonus to send.

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