LINE Pay
LINE POINT CLUB
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Important: Due to the My Level system ending, reward coupons for April 2021 will only be valid until 11:59 pm on April 30, 2021.
The availability period for reward coupons is from 10 am on the first of the month to 9:59 am on the first of the following month.
Any coupons that you are unable to download during this period will not carry over to the next month.
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In LINE POINT CLUB, you will not receive Points for:
• Payments made with methods other than Add & Pay.
• Payments with a Visa LINE Pay credit card that isn't registered to your LINE Pay account.
• The portion of a purchase that was discounted with Points.
• The portion of a purchase that was discounted with a LINE Pay coupon (reward coupon).
• LINE Pay card (JCB brand) payments.
• Visa LINE Pay prepaid card payments.
• Google Pay (QUICPay+).
• Google Pay (iD)
• Apple Pay (iD).
For details about transactions that do not earn Points, see this Help article.
Related Help article:
Kartu Kredit Visa LINE Pay
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A Visa brand credit card with all of the perks of LINE Pay, the Visa LINE Pay credit card can be used in over 200 countries and regions around the world.
• Make payments at LINE Pay merchants without adding money to your LINE Pay balance in advance.
• Earn Points after linking your Visa LINE Pay credit card to LINE Pay.
- Points for Add & Pay
Before 11:59 pm on April 30, 2021: Depending on your level, payments made at LINE Pay merchants using Add & Pay earn back 1-3% of your purchase total as Points. (The My Level system has ended as of 11:59 pm on April 30, 2021.)
After 12 am on May 1, 2021: Payments made with your Visa LINE Pay credit card using Add & Pay earn back 0.5% of your purchase total as Points.
- Points for credit card purchases
Credit card purchases made at Visa merchants earn back 3% of your purchase total as Points.
Note: The first-year perks for the Visa LINE Pay credit card have ended as of 11:59 pm on April 30, 2021. Credit card purchases made between 12 am on May 1, 2021 to April 30, 2022 will earn back 2% of your purchase totals as Points.
About LINE Points eligibility
You need to link your Visa LINE Pay credit card to LINE Pay to receive Points.
About the annual credit card fee
There is no annual fee for the first year. After the first year, there is an annual fee of JPY 1,375 (including tax); however, you will not be charged the annual fee if you make at least one credit card purchase a year.
Related Help articles:
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To apply for a Visa LINE Pay credit card, tap Apply for or register a new card under the "Visa LINE Pay credit card" banner. You can also apply for a card here (only available in Japanese).
Note: Users under 20 must have the permission of a parent or guardian to apply.
A routine review is performed for all applications. Information about your review will be sent to the email address that you registered when applying for the card. If you are using any email filters, make sure to allow emails from the following domains:
• vpass.ne.jp
• smbc-card.com
For details about the application requirements, see this Help article.
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You must be 18 or older (excluding high school students) to apply for a Visa LINE Pay credit card.
Note:
- Users under 20 must have the permission of a parent or guardian to apply.
- A routine review is performed for all applications.
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After finishing the online application for your Visa LINE Pay credit card, the time it takes for the card to arrive will differ depending on which method you used for setting a bank account.
If you set the bank account online:
Your card will arrive about one week after you finished setting the bank account.
If you set the bank account via post:
Your card will arrive within two to three weeks of sending your bank account information.
For information on checking the status of your application review, see here (only available in Japanese).
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To register your Visa LINE Pay credit card to your LINE Pay account:
1. From the LINE Pay main menu, tap Apply for or register a new card under "Visa LINE Pay credit card" > Link card.
2. Enter your card information.
3. Tap Add a card.
Note:
- You can also register your Visa LINE Pay credit card from Add Credit Card on the LINE Pay main menu.
- You will not earn Points until your Visa LINE Pay credit card is registered to your LINE Pay account.
Related Help article:
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Only one Visa LINE Pay credit card can be added to a LINE Pay account.
If you're registering a newly issued Visa LINE Pay credit card to your LINE Pay account, make sure to delete the card that you were using previously first.
Related Help article:
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Add & Pay lets you make payments without adding money to your LINE Pay balance in advance.
Payment amounts are charged to your Visa LINE Pay credit card or Visa credit card issued by Sumitomo Mitsui Card (SMBC) registered with LINE Pay.
Note: ANA cards are excluded.
Add & Pay can be used with:
• Code payments.
• Online payments.
• Payments using the Pay bill feature.
Add & Pay cannot be used with:
• ANA cards issued by Sumitomo Mitsui Card (SMBC).
• Credit cards other than the Visa credit cards issued by Sumitomo Mitsui Card (SMBC).
• Google Pay (QUICPay+).
• Apple Pay (iD payments).
• Google Pay (iD payments).
Important:
- Add & Pay cannot be used together with your LINE Pay balance or LINE Pay Bonus.
- Add & Pay may not be accepted at some merchants.
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You can use your Visa LINE Pay credit card at LINE Pay or Visa merchants.
LINE Pay merchants
By registering a Visa LINE Pay credit card to your LINE Pay account, you can use Add & Pay to make code payments, online payments, and payments using the Pay bill feature.
See this Help article for information on registering your credit card, and this Help article for details about Add & Pay.
Visa merchants
For information on how to use your Visa LINE Pay credit card at Visa merchants, see here (only available in Japanese).
By adding your card to Apple Pay, you can also make:
• iD payments.
• Visa contactless payments.
• Online payments at stores where Apple Pay is accepted.
Note: You won't earn Points if your Visa LINE Pay credit card isn't registered to your LINE Pay account.
When you add the Visa payment method to Apple Pay, the Visa brand logo will appear as the image for your Visa LINE Pay credit card in Apple Wallet on your iPhone. If you don't see the logo, delete your card and add it once again by following the steps below.
Note: The Visa payment method will not be added if you only enter the security code after deleting your card.
1. In Apple Wallet, tap "+" > Continue > Credit or Prepaid Card > Enter Card Details Manually.
2. Enter your credit card information and tap Next.
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Spending limit for payments at Visa merchants
Check your limit on the Vpass online service offered for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.
LINE Pay spending limits
Check your limits by going to the LINE Pay main menu and tapping Settings > Balance Types and Limits.
If you've exceeded your Visa LINE Pay credit card limit, you cannot use Add & Pay to make payments at LINE Pay merchants. In this case, change your payment method to LINE Pay balance when using LINE Pay to make payments at LINE Pay merchants.
Note:
- You need to add money before you can make payments from your LINE Pay balance.
- Make sure you haven't exceeded your LINE Pay spending limits.
To change your payment method to your LINE Pay balance, go to the LINE Pay main menu and tap Add & Pay or Payment method in the middle of the screen.
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To set up installment or revolving payments, first complete a payment and then apply for あとから分割 (Pay with installments later) or あとからリボ (Make revolving payments later) on the Vpass online service offered for Sumitomo Mitsui credit card holders.
Note: You cannot choose to make installment or revolving payments before making a payment with LINE Pay.
For details about how to apply for each payment type, see the Vpass pages below (only available in Japanese).
Note: You'll need to log in to your Vpass account.
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For Add & Pay purchases
As a rule, the amounts for transactions completed between the first and last day of each month are withdrawn on the 26th of the following month.
Note: When the 26th is a Saturday, Sunday, or national holiday, the withdrawal date will be the next business day.
To check the "Transaction complete" date for a payment, go to the LINE Pay main menu, tap History, and select the payment.
For credit card purchases at Visa merchants
Check your payment details on the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.
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Points are issued within a few days of the date you see in your history on the Vpass online service for Sumitomo Mitsui credit card holders. (Only available in Japanese).
You will not receive a notification message from the LINE Wallet official account when your Points are issued.
Note: To check your history or payment details, you need to log in to your Vpass account.
To check the Points you've received, go to the LINE main menu > Wallet > LINE POINT CLUB > History.
You will not be issued Points if your LINE account's verified country is changed from Japan to any other country before Points are issued.
Related Help article:
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You can check your Visa LINE Pay credit card transaction history using either of the methods below.
To check payments made at LINE Pay merchants:
Go to the LINE Pay main menu and tap History.
Note: Transactions made with LINE Pay will also appear in your credit card usage history, but you will not be charged twice.
To check payments made at Visa merchants:
Check your history on the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.
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You cannot add money to your LINE Pay balance from a Visa LINE Pay credit card. However, by linking the card to LINE Pay, you can make payments at LINE Pay merchants without adding money in advance using Add & Pay.
Related Help article:
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It can take a few days or up to several months to receive refunds for canceled Add & Pay payments or card payments made at Visa merchants.
Note: The refund will not be made to your LINE Pay balance.
Also, a refund cannot be issued until the cancelation has been processed by the merchant. You can check the cancelation status for online payments in the relevant online service's purchase history.
For Add & Pay
Refunds are issued once a payment has a "Transaction complete" date in its Purchase Details. To check a payment's details, go to the LINE Pay main menu and tap History > the payment.
If you cancel a payment that used Points, the Points will be refunded along with the amount used from Add & Pay.
For credit card purchases at Visa merchants
Refunds will be issued in one of the following ways:
• The refund amount will be subtracted from the billed amount on the payment date, canceling out the payment amount.
• You will be charged on the payment date, then receive a refund on the payment date the following month.
For more information, see here (only available in Japanese).
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Points are issued within a few days of the date you see in your history on the Vpass online service for Sumitomo Mitsui credit card holders. (Only available in Japanese.)
Note:
- This also applies to Add & Pay payments.
- It can take a few days or up to several months to complete a transaction with some merchants.
- You need to log in to your Vpass account to check your payment history.
- To check the names of merchants where you made Add & Pay payments, go to the LINE Pay main menu and tap History.
To check your Point balance and history, go to the LINE main menu > Wallet > LINE POINT CLUB.
Points will not be issued for any purchases made with your Visa LINE Pay credit card before it has been registered to your LINE Pay account, so make sure to register your card before you start using it.
If you're registering a newly issued Visa LINE Pay credit card to your LINE Pay account, make sure to delete the card that you were using previously first. For the steps to register/delete a credit card, see this Help article.
Additionally, some types of payments are not eligible to receive Points. See this Help article for details.
Note: You will not be issued Points if your LINE account's verified country is changed from Japan to any other country before Points are issued.
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You will not receive LINE notifications for the following transactions:
• Payments of JPY 10 or less
• iD payments that are less than a certain amount
• Recurring payments (e.g. utility fees, mobile service bills)
• Some e-money payments (e.g. electronic toll collection systems)
• Some in-flight and on-ship payments
• Returns and cancelations
• Payments at some stores/for some services specified by Sumitomo Mitsui Card
Notifications may also be delayed or not sent in other cases, depending on where the payment was made.
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If you are unable to register your Visa LINE Pay credit card to your LINE Pay account, make sure that:
• Your card number and other information was entered correctly.
• The card is not already registered to your account or another account.
• There is no reason why your card cannot be used normally.
Note:
- To check the status of your card, please contact Sumitomo Mitsui Card directly. For details, see here (only available in Japanese).
- If your card has been reissued, be sure to delete the card currently registered to your LINE Pay account before registering the new one.
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You can use Add & Pay with:
• Code payments.
• Payments using the Pay bill feature.
• Online payments.
Add & Pay cannot be used with:
• LINE financial services (e.g. LINE Securities, BITMAX, LINE Pocket Money, and LINE Smart Invest).
• App Store & iTunes Gift Card purchases from My Card.
• ANA cards issued by Sumitomo Mitsui Card (SMBC).
• Credit cards other than the Visa credit cards issued by Sumitomo Mitsui Card (SMBC).
Note: You may not be able to use Add & Pay at some LINE Pay merchants.
When using Add & Pay, make sure to check your spending limit in advance.
To check LINE Pay spending limits, see this Help article.
To check spending limits for Visa LINE Pay credit cards and Visa credit cards issued by Sumitomo Mitsui Card (SMBC) (excluding ANA cards), see the Vpass online service for Sumitomo Mitsui credit card holders. (Only available in Japanese.)
Note: You'll need to log in to your Vpass account.
If you canceled an Add & Pay transaction, it can take a few days or up to two months for the cancelation to be reflected in the spending limit for the card you used.
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The 3% back reward rate for Visa LINE Pay credit cards is currently scheduled to apply only for the first year.
Note: Plans regarding reward rates after the first year will be announced at a later time.
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You can use your Visa LINE Pay credit card to make purchases at Visa merchants without registering it to your LINE Pay account; however, you will not earn Points.
Related Help articles:
About LINE POINT CLUB (only available in Japanese)
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If your card was stolen or lost
Suspend use of your card as soon as possible from the Vpass online service offered for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.
If your card has problems with the magnetic strip or other damage
Apply to have your card reissued from the Vpass online service (only available in Japanese).
Note: You'll need to log in to your Vpass account.
Please remember that Points will not be issued for any purchases made with your Visa LINE Pay credit card before it has been registered to your LINE Pay account. Make sure to register your Visa LINE Pay credit card to your LINE Pay account before using it (including when you've had it reissued).
Note: If your JCB brand LINE Pay card has been lost, stolen, or damaged, see this Help article.
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You can cancel your Visa LINE Pay credit card via the Vpass online service offered for Sumitomo Mitsui credit card holders (only available in Japanese).
Note:
- You'll need to log in to your Vpass account.
- Canceling your Visa LINE Pay credit card doesn't delete your LINE or LINE Pay account.
Before canceling your credit card, be sure to confirm the information below.
If you have any pre-approved payments for a LINE Pay merchant
Your pre-approved payment contracts will be deleted with the cancelation of your credit card. Check the current status of your payments by going to the LINE Pay main menu and choosing Settings > Pre-approved payment.
Note: To change or cancel a pre-approved payment, contact the merchant that appears.
If your LINE POINT CLUB level is Platinum
Be aware that your level will drop to Gold or lower the month after you cancel your Visa LINE Pay credit card.
Note: You must have a Visa LINE Pay credit card added to your LINE Pay account for your level to be Platinum.
If your LINE Pay payment method is set to Add & Pay
After canceling your Visa LINE Pay credit card, you will no longer be able to use Add & Pay.
When making online, Pay bill, or code payments at LINE Pay merchants, be sure to change the payment method in the LINE Pay main menu to LINE Pay balance.
For information on deleting your JCB brand LINE Pay card, see this Help article.
See this Help article for the steps to delete your Visa LINE Pay prepaid card.
For details about deleting your LINE Pay account, see this Help article.
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Deleting your LINE Pay account doesn't cancel your Visa LINE Pay credit card. You can keep using your card to make purchases at Visa merchants.
Note: You will not receive Points for purchases.
Related Help article:
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If you registered your Visa LINE Pay credit card as your payment method for online shopping, a small (e.g. JPY 11, JPY 100) temporary charge may be made to test the validity of your card.
If this is the case, the charge won't be finalized and you won't actually be charged for the amount.
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You'll receive a notification when a merchant makes a temporary charge to your Visa LINE Pay credit card.
Note: You can see the details of the temporary charge from the LINE Pay main menu by tapping History > the payment.
For this reason, you may not actually be charged for the transaction you were notified about.
Once a payment is finalized on the merchant side, the merchant's name and the final payment amount will appear in your Vpass transaction history.
Note: It can take a few days or up to several months for payments to be finalized.
In some cases, duplicate payments that appear in your Vpass transaction history are canceled the following month.
Note: It can take some time for cancelations to be processed.
If a duplicate payment in your Vpass transaction history is not canceled the following month, please contact the merchant directly for details.
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With payments where there is a gap between when you order a product/service and when it is provided (e.g. pre-purchased items, hotel reservations), the validity of your card may be tested again after a certain amount of time has passed since you placed your order.
In these cases, you'll receive a notification but will only be charged after your product arrives or after your stay. Once the amount to be charged is finalized, the final payment amount will appear in your Vpass transaction history.
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You can apply for a different Visa LINE Pay credit card design from the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: There is a service fee of JPY 1,100 (including tax) for changing the design of your card.
Please remember that Points will not be issued for any purchases made with your Visa LINE Pay credit card before it has been registered to your LINE Pay account.
Make sure to register your Visa LINE Pay credit card to your LINE Pay account before using it (including when you've had it reissued).
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See the information below for the issue you're experiencing.
If the Visa LINE Pay credit card application form doesn't open normally:
• Check the recommended specifications for the Sumitomo Mitsui Card website here (only available in Japanese).
• Try updating the LINE app to the latest version and restarting your device.
If you're having trouble filling out the form:
Please contact Sumitomo Mitsui Card's Visa LINE Pay Credit Card Enrollment Help Desk at 0120-999-048.
Note: Assistance is only available in Japanese.
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After registering your Visa LINE Pay credit card to Apple Pay or Google Pay, you will also earn Points for iD payments.
For details about registering your card to other payment platforms, see this Help article.
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With the Visa LINE Pay credit card, you can apply to have a family card issued for one family member for free.
Note: There is a JPY 440 (including tax) service charge for each additional family member.
A family card cannot be issued at the same time as your ordinary Visa LINE Pay credit card. After having an ordinary card issued, check the details on this page (only available in Japanese), log in to your Vpass account, and then apply for a family card.
Points earned for the use of a family card are issued to the LINE Pay account that is linked to the card.
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You can apply for an ETC (electronic toll collection) Visa LINE Pay credit card with no annual membership fees for the first year.
Note: There is an annual membership fee of JPY 550 (including tax) after the first year. However, the annual fee will be waived each year if you use the card to make ETC payments.
You can have the ETC card issued when you apply for an ordinary Visa LINE Pay credit card, or at a later date. If you have the ETC card issued later, make sure to check the details on this page (only available in Japanese) and log in to your Vpass account before applying.
Points earned for ETC card use are issued to the same LINE Pay account that is linked to your Visa LINE Pay credit card.
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Typical transactions that earn Points
Tap or click to enlarge the table.
(1) Some transactions are not eligible for Points.
(2) Points are issued for up to JPY 50,000 per transaction. If a payment amount exceeds JPY 50,000, Points will not be issued for the excess amount.
(3) National pension plan payments are not eligible for Points.
Typical transactions that do not earn Points
Tap or click to enlarge the table.
(4) As a general rule, Points are not issued for payments covered by health insurance. Points may be awarded for some out-of-pocket medical expenses, but we are unable to respond to individual inquires about which medical institutions/payments are eligible.
(5) For details about which products can be purchased with a credit card, contact your post office directly.
Additionally, Visa LINE Pay credit card payments for some services and products are not recognized as eligible for Points by Sumitomo Mitsui, Visa, or LINE Pay. In these cases, you will know that your payment was not eligible if you do not receive Points.
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When a temporary charge is made to your Visa LINE Pay credit card, you'll receive a notification from the merchant.
Note: You'll see the details of the temporary charge in the LINE Pay main menu when you tap History > the payment.
Also, with some merchants, certain payments are processed at a later date instead of at the time you use your card. You may be charged later on for:
• Online shopping (e.g. Amazon).
• Recurring payments (e.g. utility payments, monthly fees, subscription fees).
• Temporary charges for small amounts (e.g. JPY 11, JPY 100) to confirm the validity of your card.
• Hotel reservations, item pre-orders, and other similar transactions.
Please confirm whether you remember making the payment based on the merchant that charged you and the total amount.
Note: The name of the shopping center or management company may appear instead of the actual merchant where your card was used.
Payments are not finalized at the time notifications are sent out, so they will not immediately appear in your transaction history on Vpass. Once a payment is finalized on the merchant side, the merchant's name and the final payment amount will appear in your Vpass transaction history.
Note: It can take a few days or up to several months for payments to be finalized.
Please contact Sumitomo Mitsui Card if you don't remember making a payment at the merchant or for the amount that appears in your Vpass transaction history. If you want to temporarily cancel the use of your card, see here. (Only available in Japanese.)
If you have any questions about the amount you were charged or the breakdown of charges, please contact the merchant directly.
Related Help articles:
Kartu Prabayar Visa LINE Pay
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The Visa LINE Pay prepaid card is a virtual prepaid card for use at online Visa merchants. Payments are made with the money that you add to your LINE Pay balance, so you don't have to worry about overdrafts.
By adding your card to Apple Pay or Google Pay, you can make various online payments, Visa contactless payments at physical stores, and iD payments at stores that accept them.
Related Help articles:
Applying for a Visa LINE Pay prepaid card
Applying for a Visa LINE Pay prepaid card
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To apply for a Visa LINE Pay prepaid card:
1. From the LINE Pay main menu, tap Prepaid card.
2. Tap Create a Visa LINE Pay prepaid card.
Note: If you don't have a JCB brand LINE Pay card, skip to step 3.
3. Tap Create a virtual card.
4. Tap OK on the pop-up about the Terms and Conditions of Use.
5. Read the Visa LINE Pay prepaid card Terms and Conditions of Use, check the bubble, and tap Agree to Terms.
6. Enter your LINE Pay passcode.
Related Help article:
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No, you can apply for and use a Visa LINE Pay prepaid card while continuing to use your JCB brand LINE Pay card. You can also use the prepaid card in conjunction with a Visa LINE Pay credit card.
Related Help article:
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To add your card to Apple Pay, follow the steps below.
Note:
- You can add your Visa LINE Pay prepaid card after you've created it.
- Cards cannot be added with the Apple Wallet app.
If you want to use your card with your Apple Watch, you need to add your card to your watch from the LINE app first, and then add the card on your iPhone.
To add your card to use with Apple Pay on your Apple Watch:
1. From the LINE Pay main menu, tap Prepaid card.
2. Tap Visa LINE Pay prepaid card > Apple Pay > Get started.
3. Enter your LINE Pay passcode.
4. Select Apple Watch.
5. Tap Next > Agree to the Terms and Conditions.
To add your card to use with Apple Pay on your iPhone:
1. From the LINE Pay main menu, tap Apple Pay.
2. On the Apple Pay introduction screen, tap Get started.
3. Agree to the Terms and Conditions and enter your LINE Pay passcode.
4. Follow the on-screen instructions and finish adding your card.
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To set up Google Pay (iD) or Visa contactless payments, follow the steps below.
Note: Visa LINE Pay prepaid cards can be added as a payment method after they are created.
1. From the LINE Pay main menu, tap Google Pay > iD or Visa contactless payments.
2. Tap Add to Google Pay.
3. Enter your LINE Pay passcode, then tap Continue.
4. After being redirected to the Google Settings screen, follow the on-screen instructions and finish setting up contactless payments.
For online payments with Google Pay, you'll need to download the Google Pay app and register your information.
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Unfortunately, we are not issuing physical Visa LINE Pay prepaid cards. By adding your virtual card to Apple Pay or Google Pay, you can make iD and Visa contactless payments at stores that accept them.
If you want a physical card, please consider applying for the Visa LINE Pay credit card.
Related Help articles:
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If you're trying to create an additional card, you won't be able to because only one Visa LINE Pay prepaid card can be created per LINE account.
You may also be restricted from creating a card if you've deleted multiple cards within a certain period of time.
If you're trying to create a Visa LINE Pay prepaid card for the first time but are unable to do so, please contact Customer Care.
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You can use your Visa LINE Pay prepaid card at online Visa merchants. By adding your card to Apple Pay or Google Pay, you can use it at merchants nationwide that accept iD and Visa contactless payments.
Related Help articles:
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You can use your Visa LINE Pay prepaid card at online Visa merchants.
To use your card:
1. From the LINE Pay main menu, tap Prepaid card.
2. Select Visa LINE Pay prepaid card.
Note: If you haven't created a JCB brand LINE Pay card, skip to step 3.
3. Enter your LINE Pay passcode to display your card details.
4. Tap the icon to the right of the 16-digit card number and copy it.
5. Paste the card number in the credit card number field on the merchant's website.
6. Enter the other necessary card information (e.g. CVV, expiration date, name).
Note: Enter your own name in the card holder field.
By adding your card to Apple Pay or Google Pay, you can use it at merchants nationwide that accept iD and Visa contactless payments.
Related Help articles:
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With some exceptions, you can use your Visa LINE Pay prepaid card for online shopping at overseas merchants.
Note: You cannot use your card at overseas merchants with a LINE Cash account.
If your payment amount is in another currency, it will be converted to Japanese yen at the settlement rate specified when the payment is processed in Visa's payment center, plus an overseas transaction-related internal processing fee of 4.07% (tax included).
If you have a LINE Money account, you can also use your card to make overseas Visa contactless payments.
Related Help articles:
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Your spending limit depends on what type of LINE Pay balance you have.
LINE Money account limits
Per transaction: JPY 1,000,000
No monthly limit
LINE Cash account limits
Per transaction: JPY 100,000
Monthly limit: JPY 100,000
To check your balance type, go to the LINE Pay main menu and tap Settings. Your balance type is displayed next to Balance Types and Limits.
Related Help article:
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Money you added to your LINE Pay balance in advance will be deducted when you use your Visa LINE Pay prepaid card.
However, some merchants do not immediately withdraw money, and there may be times when you have a negative balance. In such cases, please add enough money to give your account a positive balance.
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The expiration date of your Visa LINE prepaid card is written on the face of the card.
To check the expiration date:
1. From the LINE Pay main menu, tap Prepaid card.
2. Select Visa LINE Pay prepaid card.
Note: If you haven't created a JCB brand LINE Pay card, skip to step 3.
3. Enter your passcode and confirm the expiration date (month/year) displayed for your card.
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You can check your usage history by going to the LINE Pay main menu and tapping History.
After you use your card, the merchant name will appear as a tentative Visa merchant name or "Visa LINE Pay Prepaid Card" until we receive the final payment confirmation. Once we receive final confirmation, the name of the merchant where you used your Visa LINE Pay prepaid card will appear.
Note: It can take up to two months for us to receive final confirmation.
Also, please keep in mind that some merchants may withdraw money from your LINE Pay balance at a later date, and not immediately after you make a payment.
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As of 12:00 am on August 1, 2021, you get 1% of your Visa LINE Pay prepaid card payments back as Points at a later date.
Note: The last day for issuing Points has not been decided, but we will make an announcement in advance when the promotion ends.
When Points are issued
After using your Visa LINE Pay prepaid card for a month (from the first to the end of the month), Points will be issued to you in a lump sum three months later (around the middle of the month).
Examples:
- For payment made in August 2021, Points will be issued in the middle of November 2021 (usually between the 10th and 19th).
- For payments made in September 2021, Points will be issued in the middle of December 2021 (usually between the 10th and 20th).
Eligible payment methods
• Online shopping with your Visa LINE Pay prepaid card
• Online shopping with your Visa LINE Pay prepaid card registered to Apple Pay/Google Pay
• Contactless payments at iD merchants with your Visa LINE Pay prepaid card registered to Apple Pay/Google Pay
• Contactless payments at Visa merchants that let you tap to pay with your Visa LINE Pay prepaid card registered to Apple Pay/Google Pay
There are no restrictions on where you can make your purchases, what you can buy, or how much you can spend.
For more details, see the LINE Pay promotion page. (Only available in Japanese.)
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If you were unable to make a payment, your payment attempt will appear in your Notifications (the bell icon at the top of the LINE Pay main menu).
Note: In some cases, the reason why you couldn't make the payment will also appear.
If you don't see a payment attempt in your Notifications, it means that your card cannot be used at the merchant.
Some common cases of being unable to use your Visa LINE Pay prepaid card include:
• When you don't have enough money in your LINE Pay balance.
• When the Use card setting is OFF.
You may have issues making a payment because:
• The total is less than JPY 11.
• It is for a monthly payment or renewable contract.
• You did not select to make a one-time payment.
• You are trying to purchase or add money to a prepaid card/e-money service.
• It's for a cashable product.
• It's for an airline's in-flight sale.
• The merchant doesn't accept prepaid cards (e.g. utility companies, gas stations).
You may also experience other issues because:
• The total payment amount exceeds your spending limit.
• A LINE Pay administrator suspended your account.
Additionally, use of your Visa LINE Pay prepaid card may not be available due to the merchant's usage environment or our regulations.
If you cannot resolve the issue, please contact Customer Care.
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Some merchants may check the validity of your card. In such cases, you may receive a notification saying that a payment for a certain amount of Japanese yen failed.
If you received such a notification, you may not be able to use your Visa LINE Pay prepaid card at that merchant. If you want to check whether or not your card can be used at a certain merchant in advance, please contact Customer Care.
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If you were charged twice for a payment, it may be because:
• One of the payments was a deposit (i.e. security money for a payment).
• We received payment data from the merchant multiple times (e.g. because the amount was revised).
• The original purchase amount didn't match the amount of the finalized payment.
The duplicate amount will automatically be refunded and appear in your LINE Pay balance after 60 days have passed from the purchase date.
Below are some examples of payments you may be charged for twice.
• Hotel stay deposits
• Reserved items that haven't been shipped
• Plane ticket purchases
• Ticket lotteries
• Purchases with revised amounts
Note: You'll be refunded the original amount at a later date.
If you've been charged twice, please contact Customer Care.
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With some merchants, you may be charged for payments at a later date rather than at the time you use your card. For example, the payment amount for a pre-ordered product may be withdrawn from your LINE Pay balance when the product is shipped.
Make sure to keep enough money in your balance until the relevant amount is withdrawn.
Related Help article:
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It takes around two weeks for the amount from a canceled payment to be refunded to your LINE Pay balance.
A refund cannot be issued until the cancelation has been processed by the merchant. You can check the cancelation status in your purchase history with the merchant.
Transactions that don't have a "Transaction complete" date in their payment details on LINE Pay will automatically be refunded after 60 days.
Note: To check your payment details, go to the LINE Pay main menu and tap History.
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Some merchants do not charge you for payments right when you use your card. In such cases, payment amounts may be withdrawn from your LINE Pay balance at a later date.
Some examples of payments that you may be charged for later include:
• Purchases made on the iTunes Store or Amazon
• Monthly service fees (payment will begin once your free trial period has ended)
• Small payments to make sure your card is valid, such as when you sign up for a service
• Preorders of products scheduled for sale
• Transactions for which you received duplicate refunds
• Orders that are split up into separate shipments
Transactions that don't have a "Transaction complete" date in their payment details will automatically be refunded after 60 days.
Note: To check your payment details, go to the LINE Pay main menu and tap History.
If the merchant name appears:
Please contact the relevant merchant for details.
If the merchant name doesn't appear:
Check whether you remember making the payment based on the amount or other details.
Note: It may take some time for the merchant name to appear.
If you don't remember making a payment, please contact Customer Care.
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First, please check the charges made to your account by going to the LINE Pay main menu and tapping History.
Some merchants don't charge you for payments right when you use your card. In such cases, payment amounts may be withdrawn from your LINE Pay balance at a later date.
If the merchant name appears:
Please contact the relevant merchant for details.
If the merchant name doesn't appear:
Check whether you remember making the payment based on the amount or other details.
Note: It may take some time for the merchant name to appear.
If you don't remember making a payment, please contact Customer Care.
Related Help article:
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To deactivate or delete your Visa LINE Pay prepaid card, follow the steps below.
Note: When you deactivate or delete your card, you will no longer be able to make payments using Apple Pay or Google Pay.
To deactivate your card:
1. From the LINE Pay main menu, tap Prepaid card.
2. Select Visa LINE Pay prepaid card.
Note: If you haven't created a JCB brand LINE Pay card, skip to step 3.
3. Enter your passcode and turn Use card OFF.
4. Tap OK on the pop-up message.
To delete your card:
1. From the LINE Pay main menu, tap Prepaid card.
2. Select Visa LINE Pay prepaid card.
Note: If you haven't created a JCB brand LINE Pay card, skip to step 3.
3. Enter your passcode and tap Delete card.
4. Tap Delete card on the confirmation screen > OK.
Apple Pay
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Apple Pay is a service that lets you set up a card on your iPhone or Apple Watch so you make secure payments online or at stores by holding your phone or watch over a terminal.
Note: You can add your Visa LINE Pay credit card or Visa LINE Pay prepaid card to Apple Pay.
For more details about Apple Pay, see here.
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If you're using LINE Pay and have one of the following cards, you can add your card to Apple Pay even if you haven't subscribed for the iD payment service.
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The first card you add to Wallet on your iOS device becomes your default card. To reset or confirm your default card, follow the steps below.
1. On your device, tap Settings > Wallet & Apple Pay.
2. Under TRANSACTION DEFAULTS, tap Default Card.
3. Select the card you want to make your default card.
To confirm the settings for your Apple Watch, tap Wallet & Apple Pay in the Watch app on your iPhone.
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If you can't add your card to Apple Pay (e.g. because you see an error), please make sure that:
• The card you're trying to add wasn't suspended or canceled.
• You're signed in to iCloud.
• You're using the latest version of the LINE app.
• You're using Apple Pay on a device that supports the service.
Note: See this Apple support page for a list of devices compatible with Apple Pay.
• You're adding a valid Visa LINE Pay prepaid card from the LINE app that you used to have it issued.
Note: For the steps to add your card to Apple Pay, see this Help article.
• You've removed any previously deleted Visa LINE Pay prepaid card from the Wallet app.
Note: JCB brand LINE Pay cards cannot be added.
If you want to use your card with your Apple Watch, you need to add your card to your watch from the LINE app first, and then add the card on your iPhone.
Also, see this Apple support page if you can't add your card to Wallet for use with Apple Pay.
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You can use Apple Pay by adding a Visa LINE Pay credit card or a Visa LINE Pay prepaid card.
Note: Your device must support Apple Pay.
Available payment methods
• iD payments
• Visa contactless payments
• Online payments at stores where Apple Pay is accepted
When paying at a physical store, tell the cashier that you want to make an iD payment or a Visa contactless payment, then hold your Apple Pay-compatible device over the scanning terminal.
Note: The "iD" logo and "iD Prepaid" are registered trademarks of NTT DOCOMO, INC.
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You can use Apple Pay at the following merchants after setting up your card.
Note: For a detailed list of participating merchants, see each link. (Only available in Japanese.)
Note:
- Depending on the app or website, you may not be able to use a Visa brand card. Check each app or website for details.
- You may not be able to use your Visa LINE Pay prepaid card at vending machines, gas stations, or some other merchants. For more information, see here. (Only available in Japanese.)
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The merchants where you can use Apple Pay depend on the card type you've added to the service. See each card type below for where it can be used with Apply Pay.
Visa LINE Pay credit card
• iD merchants in Japan
• Merchants worldwide that accept Visa contactless payments
• Services worldwide that support Apple Pay for online payments
Visa LINE Pay prepaid card
• iD merchants in Japan
• Merchants that accept Visa contactless payments (including merchants outside of Japan if you have a LINE Money account)
• Online shopping sites that accept Apple Pay (including online shopping sites outside of Japan if you have a LINE Money account)
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If you added a Visa LINE Pay credit card to Apple Pay:
You'll earn Point rewards depending on the amount that you paid. For details about when your Points will be issued, see this Help article.
If you added a Visa LINE Pay prepaid card to Apple Pay:
You will not earn Point rewards.
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If you added a Visa LINE Pay credit card to Apple Pay, make sure that:
• There are no issues with your card.
• The device you set your card on supports Apple Pay.
If you added a Visa LINE Pay prepaid card to Apple Pay, make sure that:
• There are no issues with your card.
• The device you set your card on supports Apple Pay.
• You aren't trying to use Apply Pay to make payments at any of the following:
- Vending machines
- Gas stations
- Phone service providers
- Some hotels
- Manned highway tollbooths
Note: Your payment may not be accepted by some of these merchants.
Related Help articles:
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Once you register your Apple ID to your new device, the card you added to Apple Pay will be reflected on that device.
Note:
- In some cases, you may need to add your card again or enter your security code.
- If you change to an Android device, you will not be able to use Apple Pay.
Related Help article:
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If you were using Apple Pay with either of the cards below and delete them, you will no longer be able to use the service.
• Visa LINE Pay credit card
• Visa LINE Pay prepaid card
If you're resetting a card, please delete the old card from Apple Wallet before adding your new card.
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If you added a Visa LINE Pay credit card:
You can continue to use Apple Pay, but you will not be eligible to receive Point rewards without a LINE Pay account.
If you added a Visa LINE Pay prepaid card:
You will no longer be able to use Apple Pay, since your card will be deleted along with your LINE Pay account.
Google Pay (iD/Pembayaran Nirsentuh Visa)
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Google Pay is a service that lets you safely and securely make payments simply by holding your Android smartphone over a terminal device. To take advantage of this service, just add your Visa LINE Pay credit card or Visa LINE Pay prepaid card to Google Pay.
Google Pay is a service that lets you safely and securely make payments simply by holding your Android smartphone over a terminal device. To take advantage of this service, just add your Visa LINE Pay credit card or Visa LINE Pay prepaid card to Google Pay.
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You can use Google Pay (to make iD payments) on devices running:
• Android OS version 5.0 or later.
• The Osaifu-Keitai app (version 6.1.5 or higher).
Note: Osaifu-Keitai (おサイフケータイ) is a registered trademark of NTT DOCOMO, INC.
To use Google Pay, you also need to download and install version 11.1 or later of the LINE app on your device.
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If you're using LINE Pay and have one of the following cards, you can add your card to Google Pay even if you haven't subscribed for the iD payment service.
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The first card you add to Google Pay becomes your default card. To reset or confirm your default card, follow the steps below.
Note: You'll need to install the Google Pay app.
1. Open the Google Pay app.
2. Tap Payment at the bottom of the screen.
3. Tap the payment method you want to make your default.
4. Tap Make default.
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To set up Visa contactless payments, follow the steps below.
Note: After you've created a Visa LINE Pay prepaid card, you can add it as a payment method.
1. From the LINE Pay main menu, tap Google Pay > Visa contactless payments.
2. Tap Add to Google Pay.
3. Enter your LINE Pay passcode, then tap Continue.
4. After being redirected to the Google Settings screen, follow the on-screen instructions and finish setting up contactless payments.
You may need to unlock your device to make Visa contactless payments.
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If you can't add your card to Google Pay (e.g. you see an error), make sure that:
• You aren't trying to add a JCB brand LINE Pay card. (JCB brand LINE Pay cards cannot be added.)
• The card you're trying to add wasn't suspended.
• You've deleted any canceled cards from Google Play before trying to add a newly issued card.
• You're using the latest version of the LINE app.
• You're using Google Pay on a device that supports the service.
• You're adding a Visa LINE Pay prepaid card from within the LINE app.
Note: For the steps to do so, see this Help article.
You may temporarily be unable to add your card if you fail to add it multiple times in a row. If this is the case, try again after waiting at least one day, or contact Google for assistance.
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By adding one of the following cards to Google Pay on a compatible device, you can use the service at Visa merchants that support contactless payments and merchants bearing the "iD" logo.
By adding one of the following cards to Google Pay on a compatible device, you can use the service at Visa merchants that support contactless payments and merchants bearing the "iD" logo.
Tell the cashier that you want to make a Visa or iD payment, then hold your device over the scanning terminal.
Note:
- You may need to unlock your device to make Visa contactless payments.
- Some devices (such as Google Pixel) may need to be unlocked to make iD payments.
To make online payments with Google Pay, you'll need to do one of the following:
• Register an additional payment method on the Google Pay website.
• Download the Google Pay app and register your information.
Note: The "iD" logo and "iD Prepaid" are registered trademarks of NTT DOCOMO, INC.
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You can use Google Pay at:
• Visa merchants that support Visa contactless payments
• iD merchants
• Online Google Pay merchants
See here for a list of Visa contactless payment merchants, or here for participating iD merchants. (These links are only available in Japanese.)
To make online payments with Google Pay, you'll need to do one of the following:
• Register an additional payment method on the Google Pay website.
• Download the Google Pay app and register your information.
If you're using your Visa LINE Pay prepaid card with Google Pay, you may not be able to use your card at vending machines, gas stations, or some other merchants. For more information, see here (only available in Japanese).
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iD payments with Google Pay can only be made at iD merchants in Japan.
However, you can use Google Pay to make Visa contactless payments at overseas merchants if the following conditions are met.
• You're using a LINE Money account.
• You've set up Visa contactless payments.
• The Visa merchant supports Visa contactless payments.
Note: You'll need to unlock your device to make Visa contactless payments.
Related Help articles:
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If you added a Visa LINE Pay credit card to Google Pay:
You'll earn Point rewards depending on the amount that you paid. For details about when your Points will be issued, see this Help article.
If you added a Visa LINE Pay prepaid card to Google Pay:
You will not earn Point rewards.
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If you added a Visa LINE Pay credit card to Google Pay, make sure that:
• There are no issues with your card.
• The device you set your card on supports Google Pay.
If you added a Visa LINE Pay prepaid card to Google Pay, make sure that:
• There are no issues with your card.
• The device you set your card on supports Google Pay.
• You aren't trying to use Google Pay to make payments at any of the following:
- Vending machines
- Gas stations
- Phone service providers
- Some hotels
- Manned highway tollbooths
Related Help articles:
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You need to register Google Pay once again on your new Android device.
Note: If you change to a device running a different OS (such as an iPhone), you will not be able to use Google Pay.
Related Help article:
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If you added a Visa LINE Pay credit card:
You can continue to use Google Pay, but you will not be eligible to receive Point rewards without a LINE Pay account.
If you added a Visa LINE Pay prepaid card:
You will no longer be able to use Google Pay, since your card will be deleted along with your LINE Pay account.
Bonus LINE Pay
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LINE Pay Bonus is a type of point that can be used with LINE Pay. Bonuses are awarded to users for things like promotions.
You can use your LINE Pay Bonus with:
• My Code payments.
• Online payments.
• The Pay bill feature.
Note:
- You can also use your LINE Pay Bonus together with your LINE Pay balance and LINE Points.
- LINE Pay Bonuses cannot be used to pay for taxes and some utility fees.
You cannot use your LINE Pay Bonus with:
• LINE Pay card (JCB brand).
• Visa LINE Pay prepaid card payments.
• QUICPay+ payments.
• Google Pay (iD).
• Apple Pay (iD) payments.
• LINE Smart Invest.
• LINE Insurance.
• BITMAX.
• LINE Pocket Money.
• LINE GIFT.
• Coke ON Pay-compatible vending machines.
• Tappiness vending machines.
• LINE Pay's "Exchange Money" feature.
• Withdrawing money.
• Split bill payments.
Note: LINE Pay Bonuses cannot be converted to your LINE Pay balance.
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You can use your LINE Pay Bonus to make payments with LINE Pay, or send Bonuses to friends on LINE.
Making payments with your LINE Pay Bonus
Your LINE Pay Bonus can be used with:
• My Code payments.
• Online payments.
• The Pay bill feature.
Note: You cannot use your LINE Pay Bonus to pay for taxes and some utility fees.
If you have a LINE Pay Bonus when you make a payment, it will be used before your regular balance.
Example: Making a payment for JPY 1,000
If you have a LINE Pay Bonus equivalent to JPY 500 and a LINE Pay balance of JPY 1,000, your LINE Pay Bonus of JPY 500 and JPY 500 from your LINE Pay balance will be spent.
Note:
- You cannot specify how much of your LINE Pay Bonus to use.
- If you use LINE Points together with your LINE Pay Bonus, your Points will be used first.
Sending LINE Pay Bonuses to friends
To send LINE Pay Bonuses to friends, go to the LINE Pay main menu and tap Send Money. Specifications differ for each of the LINE Pay account types below.
LINE Cash accounts:
With this account type, you can only send LINE Pay Bonuses (and not money from your LINE Pay balance).
LINE Money accounts:
You can prioritize the use of your LINE Pay balance to send money with this type of account. However, you cannot specify how much money from your LINE Pay balance or LINE Pay Bonus to send.
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If you cancel a payment for the full amount, any part of your LINE Pay Bonus that was used will be refunded.
For partial cancelations of payments made with both your Bonus and LINE Pay balance, your LINE Pay balance will be refunded before your LINE Pay Bonus or LINE Points.
Note: You will lose any LINE Points you received from My Level for the canceled payment.