LINE

Help

Abuse

Abuse in Chats and Groups

Harassment in chats and groups toggle

If you are experiencing trouble due to harassment or other illegal activities, please first discuss the matter with your family and close friends.

 

Chat history and other information of LINE users is considered private information and protected with the highest level of security possible, in addition to being protected by privacy laws which guarantee the right to secrecy of communication.

 

In order to guarantee that users can freely communicate, we are not able to view chat content. Please understand that for this reason, we cannot verify chat history, and therefore are unable to take any action in regards to it.

 

Please refer to the following link for help preventing harassment in chat messages or if you were added as a friend by someone you do not know.

 

Chat Security

 

If you are having Unicode-related issues, such as with special characters and symbols, please refer to the Help page below.

 

Issues with special characters and symbols

Was this page helpful?

Yes No

Issues with special characters and symbols toggle
If you are experiencing issues with special Unicode characters and symbols, you can resolve them using the Windows version of LINE.

If you have never used the Windows version of LINE, please see the following article.

Using the Windows Version of LINE

Please try the following in the Windows version of LINE.

Issues in 1-on-1 Chats
- Delete the messages containing the Unicode characters.
1. Right-click the chat on the chats tab.
2. Click Delete.

Issues with Group Invitations
- Decline the invitation.
1. Right-click the group on the Group Invitations list.
2. Click Decline.

Issues in Group Chats
- Leave the group.
1. Right-click the group on the friends tab.
2. Click “Leave this Group.”

Issues on Friends List
- Change your friend’s display name.
1. Right-click the friend on the friends tab.
2. Click “Change Friend’s Name.”
3. Enter a new name for the friend and click the check mark to save.

Issues on Timeline
- Block the friend.
1. Right-click the friend on the friends tab.
2. Click Block.

Was this page helpful?

Yes No

Impersonation

Own name appears on Friends list toggle

If a phone number saved in your device’s contacts is registered to LINE, the account created with the phone number will automatically be added as a friend on your friends list.

 

If your name appears on your friends list, you may have saved the wrong information in your contacts. Please check your device’s contacts list to make sure the phone number saved under your name is accurate.

 

If a phone number that you are no longer using is saved under your name in your contacts and another user who acquired the phone number after you registered to LINE using the number, the account will appear in your friends list under your name. 

Was this page helpful?

Yes No

Non-LINE user appears on Friends list toggle
If you enable auto adding of friends from your device’s contacts, the names that they are saved under in your device’s contacts will be shown.

In the following cases, the friend that you see on your LINE friends list may be a different person from who you think they are.

- The owner of the phone number has changed
- You have multiple phone numbers saved under the same person’s name in your contacts
- The wrong phone number is registered in your contacts

Please check if your friend's phone number is up to date and accurate, and that you do not have multiple phone numbers saved for the same friend.

Was this page helpful?

Yes No

Message claiming to be from the LINE team toggle

If you receive any LINE messages claiming to be from the LINE team, please see the following article.

Chat Security

If you receive email spam claiming to be from the LINE team, please configure your spam filters to block them. Please inquire with your email service provider about how to do this.

The LINE team will only contact you from the following domains.

@accept.line.me
@naver.jp
@line.me
@noti.naver.jp

@linecorp.com

Emails from other domains claiming to be the LINE team are fraudulent.

While we are unsure why you might have received the spam email, please be assured that no personal information has been leaked from LINE. We place the utmost importance on the security of the information acquired by our company.

Was this page helpful?

Yes No

Spam Messages and Emails

Spam messages or emails received toggle
If you receive spam messages on LINE, please see the following article.

Chat Security

If you receive spam on your email address registered with LINE, please configure your spam filters to block them. Please inquire with your email service provider about how to do this.

While we are unsure why you might have received the spam email, please be assured that no personal information has been leaked from LINE. We place the utmost importance on the security of the information acquired by our company.

Was this page helpful?

Yes No

Message claiming to be from the LINE team toggle

If you receive any LINE messages claiming to be from the LINE team, please see the following article.

Chat Security

If you receive email spam claiming to be from the LINE team, please configure your spam filters to block them. Please inquire with your email service provider about how to do this.

The LINE team will only contact you from the following domains.

@accept.line.me
@naver.jp
@line.me
@noti.naver.jp

@linecorp.com

Emails from other domains claiming to be the LINE team are fraudulent.

While we are unsure why you might have received the spam email, please be assured that no personal information has been leaked from LINE. We place the utmost importance on the security of the information acquired by our company.

Was this page helpful?

Yes No

Rights Infringement

Rights infringed toggle
Unfortunately, we can only respond to claims concerning rights infringement if the victim of the infringement contacts us personally.

If your inquiry is not about the infringement of your own rights, we will not be able to help you. Thank you for understanding.

Can you still view the infringing content inside the LINE app?

Was this page helpful?

Yes No

If you cannot see the content anymore toggle
We can only consider taking action after confirming your claims. If the material in question can no longer be found, there is no way for us to confirm your claims or take any action.

Was this page helpful?

Yes No

Making Reports

Making reports toggle
You can make reports in any chat or on the Timeline. Please refer to the following article about the report feature.

Reporting in Chats

We will check your reports for activity that violates our Terms and Conditions of Use, then take the corresponding action if any is found.

LINE Terms and Conditions of Use
http://terms.line.me/line_terms/

Please note that we are unable to inform you of the results of our investigation so as to protect the privacy of the reported user.

Was this page helpful?

Yes No

Help Center