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About the LINE Pay service

LINE Pay is a smartphone digital wallet service offered by LINE. You can use it to shop both online and offline by adding money to your LINE Pay balance in advance or adding a credit card.

For details about using LINE Pay, see here (only available in Japanese).

Note: To sign up for LINE Pay, you need a LINE account that is registered with a Japanese phone number.

By verifying your identity, you can convert your LINE Cash account to a LINE Money account and get access to features for sending and withdrawing money.

I want to know more about LINE Pay cards (JCB brand) and Google Pay (QUICPay+)

See the LINE Pay card Help page for more information.

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Recommended system specifications for LINE Pay

To use LINE Pay, you need an iPhone or Android smartphone. LINE Pay may not work properly on tablet devices.

We recommend using the following system specifications.

iPhone

• iOS 15.0 or later

Android

• Android OS 7.0 or later

Browsers

• Google Chrome 30 or later

• Microsoft Internet Explorer 11 or later

• Mozilla Firefox 27 or later

Note: If you’re using LINE with a Japanese phone number and get an error when linking your bank account, update the browser on your device or use a different one with the latest version and try again.

Please also see the recommended system specifications for LINE.

If you reset your passcode, you will need to receive a verification code via voice call. For this reason, you must have a phone number that's able to receive voice calls registered to your LINE account.

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Do I have to pay any service charges when using LINE Pay?

There are no service charges for making payments with LINE Pay, adding money to your LINE Pay balance, or sending money to friends on LINE. However, there are service charges for the following features.

• LINE Pay balance withdrawals: JPY 220 per withdrawal

• Wire transfers: JPY 176 per transfer

• Pay bill

Note: For more information on Pay bill service charges, see this Help article.

There are also separate service charges for merchants using LINE Pay. For details, see the LINE Pay Merchant website.

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LINE Pay safety

You can protect your LINE Pay account from being used by anyone else by setting a separate passcode (different from your LINE account password). This extra layer of security is to keep your account safe, even if your device is lost or stolen.

Note: If you haven't set a LINE Pay passcode, please do so to ensure that you can use the service safely and securely.

By switching on the passcode lock, you can protect important information such as your balance and card information.

To set your passcode lock:

1. From the LINE Pay main menu, tap Settings > Passcode.

2. Turn Passcode lock ON.

Also, to protect your personal and payment information from phishing attacks, LINE Pay uses high-level encryption features and matches your information with your registered information on LINE Pay. When you make a payment, LINE Pay will start and you'll need to complete the payment on your smartphone. At that time, your LINE profile information will appear at the top of the screen and you can confirm the LINE Pay payment.

Note: Your profile information will not appear on phishing sites.

In the event that you lose your smartphone, contact us and we will deactivate your LINE Pay account. If you want to start using your account again, you can reactivate it directly from your smartphone.

For information on how to have your LINE pay account deactivated, see this Help article.

Note: If your Visa LINE Pay credit card is lost or stolen, see this Help article.

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About LINE Cash and LINE Money

There are two types of LINE Pay accounts. The features available depend on which account type you have.

Note: You can also make payments using LINE Pay without signing up for an account. For details, see this Help article.

LINE Cash account

This account type is for users who have not completed verifying their identities on LINE Pay.

With a LINE Cash account, you can make purchases using your LINE Pay balance (once you've added money to it) or a registered credit card. Having either of the following cards issued will allow you to make purchases at Visa merchants.

Note: You can have both cards issued.

• Visa LINE Pay prepaid card (only for use with online Visa merchants in Japan)

• Visa LINE Pay credit card

In addition to making payments, the only available features are Request Money and Split Bill Request. You cannot send money to your friends on LINE.

LINE Money account

This account type is for users who have completed verifying their identities on LINE Pay.

Note: For information on verifying your identity to use LINE Money, see this Help article.

When you verify your identity, your limits for adding, withdrawing, and spending money are raised. For more information, see this Help article.

You can also use the following features:

• Send money to friends on LINE

• Make withdrawals from your LINE Pay balance

• Make wire transfers

• Use a Visa LINE Pay prepaid card with online Visa merchants outside of Japan

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Verifying your identity to use LINE Money

Important:

- As of September 16, 2020, temporary restrictions have been placed on registering bank accounts and adding money to LINE Pay for some banks.

- If you see a message saying that service has been restricted after selecting your bank account, please consider verifying your identity with your smartphone.

- For information on which banks are subject to restrictions and other details, see Notices in the LINE Pay main menu.

To use LINE Money, you need to verify your identity with your smartphone. To do so, go to LINE Pay and tap Settings > Identity verification, and follow the onscreen guidance.

Note:

- If you haven’t set a passcode, you must set one after agreeing to the Terms of Use.

- Your identity verification request will be canceled if you unsuccessfully try to transfer your LINE account (e.g. after changing devices).

- This option may not be available on some devices.

- You need to take a photo of the side of your ID (its thickness). For instructions on how to do so, see this official LINE Pay blog entry. (Only available in Japanese.)

You can use any of the following photo IDs when verifying your identity.

• Driver's license

• Driving history certificate (運転経歴証明書)

• Japanese passport

Note: Japanese passports without the "Information on Bearer" page are not accepted.

• Individual Number ("My Number") card

Note: Individual Number notification cards are not accepted.

• Residence card

• Special permanent resident certificate

Once you've finished verifying your identity with your smartphone, you'll receive a notification from the LINE Pay identity verification (LINE Pay本人確認) account, and you'll be able to send money and use other LINE Money services.

Note:

- You need to use LINE version 9.6.5 or later (iOS) to verify your identity this way.

- As of September 30, 2021, the option to verify your identity just by linking a bank account is no longer available.

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I can't finish verifying my identity with the Verify with your smartphone option

The Verify with your smartphone option is usually completed on the same day or within three days.

Note: It may take longer depending on the volume of requests we receive.

Once completed, the LINE Pay Identity Verification (LINE Pay本人確認) account will contact you with your results via a message on LINE. For details regarding your results, check the link in the chat message.

If your application is not successful, make sure:

• Your name and address are written exactly as they appear on your ID.

Note: Be sure to also enter the building name and apartment number.

• Your entire ID is visible and all the details are clear.

• There is no glare in the photo of your ID.

• To take a photo of your ID in a way so that its thickness can be confirmed.

• To take photos of both sides of your ID if required.

Note: We cannot accept a photo of only the front or back of the ID, or photos of one side from two different IDs.

• To attach photos of the personal data page and the "Information on Bearer" page if you're using your passport.

Note: Your application will not be accepted if we cannot confirm the "Information on Bearer" page.

For more information on how to verify your identity, see this blog post (only available in Japanese).

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When will I not earn Points for using LINE Pay?

In LINE POINT CLUB, you will not receive Points for:

• Payments made with methods other than Add & Pay.

• Payments with a Visa LINE Pay credit card that isn't registered to your LINE Pay account.

• The portion of a purchase that was discounted with Points.

• The portion of a purchase that was discounted with a LINE Pay coupon (reward coupon).

• LINE Pay card (JCB brand) payments.

• Visa LINE Pay prepaid card payments.

• Google Pay (QUICPay+).

• Google Pay (iD)

• Apple Pay (iD).

For details about transactions that do not earn Points, see this Help article.