If your LINE or LINE Cash/Money account information was stolen and your account or Cash/Money balance was used fraudulently, you will be compensated for the damage incurred.
The compensation period covers the day we received your inquiry and goes back 30 days (for a total of 31 days). You can be compensated only in cases where your LINE Pay account was used fraudulently.
Compensation is not available if:
• The issue was a result of deliberate action or gross negligence by the user.
• The issue was the result of the device being misused.
• LINE determines compensation is not warranted for another reason that is not listed.
Let us know if we can make it better.