Chats/Calls/Notifications
Chat basics
Chat issues
1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.
Please note that sometimes it may take a while for a chat message to show up after you receive the notification.
- If you deleted your chat history
- If you uninstalled then reinstalled your LINE app (including restoring the app from backup)
- If you changed to a new device
If you wish to back up your chat history, please refer to the following article.
Backing Up and Restoring Chats
By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.
Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.
For problems with images, videos, and audio messages, please try the following.
1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.
If you're having issues with creating, inviting friends to, or leaving a group chat, please search this Help article. If your issue is with a group's notes or albums, please see this Help article.
If you're experiencing another issue with group chats, please try the following troubleshooting tips:
• Update the LINE app here.
• Restart your device.
• Go back to your chat list and reopen the chat room you're having issues with.
We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.
Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.
How chats work/Using chats
Sending photos/videos
To chat while making video calls/Live streams
Chat history
Group/multi-person chats
Hiding/deleting chats
With the Filter messages setting turned on, you will no longer receive messages from strangers, but you also will not receive messages from any acquaintances that are in your Friend recommendations.
1. Go to the More or "..." tab > Settings > Notifications > Authorized Apps.
2. Tap the game you wish to block messages from.
3. Turn off Receive Messages and/or Receive Notifications.
If you turn off Receive Messages, you will not receive messages but will continue to receive any gifts your friends send you.
If you turn off Receive Notifications, you will still receive LINE messages, but will not be notified when they arrive.
Settings
Letter Sealing
Get more out of chats
Schedules
Notes/Albums
Polls
Notifications
Notification issues
Notification settings
You can change your pop-up notification settings by following the steps below.
To show/hide message previews in pop-up notifications:
1. Tap the Home/Friends or More tab > Settings > Notifications.
2. Tap Message previews to turn the setting ON or OFF.
If you're viewing this article on your smartphone, tap here to go to the Notifications screen.
To configure how and where pop-up notifications appear:
1. On your device, tap Settings > Notifications.
2. Tap LINE in your list of apps.
3. Adjust the settings you want to change.
1. Go to the More or "..." tab > Settings > Notifications > Additional Services.
2. Select the app you wish to configure notification settings for.
3. Select whether to Receive Messages and Receive Notifications.
Settings
1. Go to the More or "..." tab > Settings > Notifications
2. Tap Mute, then select "Mute for 1 hour" or "Mute until 8 AM."
Settings
To enable notifications again, tap Mute again and select Un-mute.
Voice/video calls
Voice/video call issues
You and your friend may have trouble hearing each other in calls if:
• You are connected to a Wi-Fi network accessible by the general public. (We recommend using a 3G or 4G network.)
• You are updating apps, or uploading or downloading files.
• The signal is weak.
• Some router settings are affecting your connection.
To resolve the issue, please try the following (along with your friend):
1. Update the app to the latest version here.
2. Restart your device.
3. Turn your speaker off and on again, and try adjusting the volume.
4. Turn on "Receive Voice Calls" in LINE. For more information, see here.
5. If you're an iOS user, check the Microphone settings. For more information, see here.