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Chat basics

How chats work/Using chats

Editing photos and videos before you send them toggle
To edit a photo or video before sending it: 
1. Tap the photo icon next to the text box.
2. Tap the photo or video you want to edit.
3. Edit the photo or video any way you like and tap the paper airplane icon to send it.

You can use the following tools on the editing screen.

Filters (the three-ringed icon)
Choose from a variety of filters to alter the mood of your photos and videos.

Crop (the square icon)
For photos, tap the crop icon to trim them and focus on a certain area. For videos, tap the scissors icon to trim the part of the video you want to send.

Doodle (the pen icon)
Draw or write on your photos using pens of various colors/thicknesses or by selecting shapes.

Pixelate & blur (the pixelate icon)
You can pixelate or blur photos by tapping the relevant icons.

Text (the "T" icon)
Add text to photos and videos in the color and style of your choice.

Stickers
Add emoji, the current date and time, geotags, and stickers to your photos and videos.
Note: You can use the stickers listed below.
• LINE and BT21 official stickers
• Creators' stickers
• Custom stickers
• Message stickers
• Effect stickers

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Chat history

Searching all of your chat messages toggle
You can search all your chats and messages for keywords by following the steps below:

1. Tap the search box at the top of the Chats screen.
2. Type what you're looking for in the box.

 

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Manually backing up chats to iCloud toggle
If you want to restore your chat history after changing devices, you need to back it up in advance.

To manually back up your chats to iCloud, follow the steps below.
Note: For information on enabling auto-backup, see this Help article.

1. From the Friends/Home or More tab, tap Settings > Chats.
2. Tap Chat history backup > Back up now.

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Backing up and restoring chat histories toggle
If you're an iOS user:
You can use iCloud to back up your chats.

For details on how to back up your chats, see this Help article. For information on how to restore your chats, see this Help article.

If you're an Android user:
You can use Google Drive to back up your chats.

For details on how to back up and restore your chats, see this Help article.

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Searching messages in a chat toggle
To search the messages in a chat: 
1. Tap the search icon at the top of the chat screen.
2. Enter what you want to search for in the Messages field.

You can search the messages from a specific date by tapping the calendar icon at the top right of the keyboard.

If you want to search the messages in all of your chats, see this Help article.

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Can I transfer my chat history to a device running a different OS? toggle
No, you cannot transfer your chat history between devices running different OSes (e.g. Android to iOS or vice versa).

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Backing up chats as text files toggle
You can save the messages in a chat as a text file by following the steps below.
Note: You cannot restore your chat history on LINE from a text file backup.

1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Export chat history and choose how you want to send the file.

For information on how to restore your chat history when transferring your account or reinstalling LINE, see this Help article.

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Restoring chats on iOS toggle
To restore your chats, turn iCloud Drive ON before transferring your LINE account. If you've already transferred your account, please reinstall the LINE app.
Note:
- You cannot restore your chats from the LINE app's Settings.
- Images and stickers that were sent in chats cannot be restored.

To restore your chat history:
1. Turn iCloud Drive ON.
2. Transfer your LINE account to a new device.
3. Once the screen to restore your chat history appears, tap Restore chat history.

To change your iCloud Drive settings, please follow the steps below.
Note: Make sure to log in to iCloud with the same Apple ID you used to back up your chat history.
1. From your iOS device, tap Settings > your name at the top of the screen.
2. Tap iCloud > turn iCloud Drive ON.
3. Turn LINE ON.
Note: If different screens appear on your device and you cannot follow these steps, please contact Apple directly.

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Deleting your chat history toggle
To delete the history for all your chats:
1. From the Home/Friends tab, tap Settings > Chats.
2. Tap Delete data.
3. Check the option for All chat data > tap Delete selected data > Delete data.

To delete a specific room’s chat history:
1. From the Chats tab, select a chat room > tap the menu icon > Other settings.
2. Tap Delete chat history > Delete.

Important: Deleted messages cannot be restored.

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Automatically backing up chats to iCloud toggle
If you want to restore your chat history after changing devices, you need to back it up in advance.

To automatically back up your chats to iCloud, follow the steps below.
Note:
- Auto-backup is available on iOS 13 and later.
- For information on manually backing up your chats, see this Help article.

1. Tap the Home/Friends or More tab > Settings > Chats.
2. Tap Chat history backup > Back up how often.
3. Turn ON Enable auto-backup.
4. Select how often you want to back up your chats.

Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.

• Your device is plugged into an outlet.
• Your device is connected to a Wi-Fi network.
• The Background App Refresh setting on your device is ON.
Note: For details on how to turn ON Background App Refresh see this link.

If an auto-backup fails, you'll receive a chat notification from the LINE official account. For more information about this notification, see this Help article. 

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Backing up chats to iCloud toggle
If you want to restore your chat history after changing devices, you need to back it up in advance.

Before backing up your chats, be sure to:
• Turn iCloud Drive ON.
• Update LINE and iOS to the latest versions.
Note:
- Auto-backup is available on iOS 13 and later.
- Photos and stickers sent in chats cannot be backed up or restored. If there are photos you'd like to save, consider saving them to Albums or Keep.

There are two methods available for backing up your chats to iCloud.

Manually back up chats to iCloud
Use this option to manually back up your chat history whenever you need to. For more information, see this Help article.

Automatically back up chats to iCloud
Choose how often you want your chats to be automatically backed up. For more information, see this Help article.

You won't be able to back up your chats if you don't have enough free space on your device or iCloud drive. Be sure to regularly check how much free space you have and whether your chats were successfully backed up or not. For information on how to check your free space, see here.

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I received a notification saying an auto-backup to iCloud failed toggle
If an auto-backup fails because you don't have enough free space on iCloud or your device, the LINE official account will send you a chat notification.
Note: You will not receive a notification if an auto-backup fails for another reason.

If you receive this kind of notification, or if periodic backups on the LINE app haven’t been completed, make sure that you have enough free space on iCloud and your device, then see if next scheduled auto-backup is successfully completed. For information on how to check your free space, see here.

We recommend regularly checking the app to make sure your chat history is successfully backed up.

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Group/multi-person chats

Difference between group chats and multi-person chats toggle
There are several differences between group chats and multi-person chats.

Group chats
Group chats let you set a group name and profile photo, as well as use convenient features like Albums and Notes.

However, the friends you invite need to tap the Join button to participate in the group.

To start a group chat:
1. Go to the Home/Friends tab.
2. From Groups, select the group name and tap Chat.
Note: For the steps to create a group, see here.

Multi-person chats
With multi-person chats, you can start chatting with multiple friends right after being invited.

Compared to groups, the features you can use are limited, but multi-person chats offer the advantage of letting you easily create chats with multiple friends.

To start a multi-person chat:
1. On the Chats tab, tap the speech bubble icon at the top right of the screen.
2. Tap Chat.
3. Choose the friends you want to chat with, then tap Create.

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What are multi-person chats? toggle
Multi-person chats are group-like chat rooms created by inviting friends to a 1-on-1 chat.

With normal groups, a user that was invited cannot participate in the group unless they select Join. However, with multi-person chat rooms, you can immediately start chatting with friends who were invited.

Multi-person chats easily allow you to communicate with a number of friends; however, features found in 1-on-1 and group chats (such as Notes and Albums) cannot be used.

If you'd like to share things like information and photos with friends in a multi-person chat room, we suggest making a group out of that multi-person chat.

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Can I change the title of a multi-person chat? toggle
We are sorry to say that you cannot change the title of a multi-person chat.

If you create a group out of a multi-person chat room, you can set any title you’d like as long as it’s within 20 characters.

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Creating a group from a multi-person chat toggle
To create a group from a multi-person chat: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Create group.
3. Select the friends you want to add and tap Next.
4. Enter a name, set a profile photo, and then tap Create.

Note: Messages from the multi-person chat will not be transferred to the group. To view your past messages, you'll still need to check the multi-person chat.

For more information about groups, see here.

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Hiding/deleting chats

Displaying hidden chats toggle
To display a hidden chat, see the steps below.

For a one-on-one or group chat:
1. Tap the Home or Friends tab > the relevant group or friend under Groups or Friends.
2. Tap Chat from the pop-up.

You won't be able to display a chat with someone if they don't appear in your friend list for one of the following reasons:
• You haven't added them as a friend on LINE.
• You deleted them from your friend list.
• They deleted their LINE account.

For a multi-person chat:
You can participate in a multi-person chat again after having someone who was in the chat send you a message.

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Letter Sealing

About Letter Sealing key fingerprints toggle
Key fingerprints are unique encryption keys that Letter Sealing gives to each user so they can send messages to one another safely and securely.
Note: The actual keys are kept secret and will not appear in LINE chat rooms.

If your key fingerprint matches your friend's, it means your chat is securely encrypted. To check whether your key fingerprints match, follow the steps below.
Note: Key fingerprint confirmation is optional.

1. Tap the menu icon at the top of the chat screen.
2. Tap This chat is protected with Letter Sealing at the bottom of the screen.
3. Compare the key fingerprints on your device and your friend's device.
Note: To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.

If "This chat is protected with Letter Sealing" doesn't appear, it means Letter Sealing is turned OFF. To turn Letter Sealing ON, follow the steps in this Help article.

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The screen to verify my identity for Letter Sealing is not appearing toggle
When verifying your identity on the PC version of LINE, if the screen to enter the verification code for Letter Sealing does not appear on the smartphone version of LINE, please try the following:

1. Start the smartphone version of LINE.
2. Go to More > Settings > Privacy.
3. Turn Letter Sealing OFF, then turn it back ON again.

Afterwards, please refer to the following Help article and try verifying your identity once again.

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The lock icon no longer appears at the top of a chat toggle
To check whether a chat is protected with Letter Sealing, tap the menu icon at the top of the chat screen.

If Letter Sealing is enabled, you'll see "This chat is protected with Letter Sealing" at the bottom of the screen.
Note: You'll also see a lock icon at the beginning of the sentence.

If "This chat is protected with Letter Sealing" doesn't appear, see this Help article.

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What is Letter Sealing? toggle
Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services like YouTube)
• Location information
• 1-on-1 voice/video calls
Note: We plan to expand Letter Sealing’s functionality in the future.

If you use LINE for PC after turning on Letter Sealing, you'll be required to verify your identity the first time you send a message.

For information about verifying your identity to use Letter Sealing on LINE for PC, see this Help article.

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How to set Letter Sealing toggle
Letter Sealing will be turned ON for the initial setup.

If you are using the iOS version of LINE and Letter Sealing is turned ON, you will not be able to preview messages.

We recommend keeping Letter Sealing turned ON at all times in order to protect your messages. However, if you would like to change the settings, please refer to the steps below. 

Please be sure to follow the steps on the smartphone version of LINE. If you are accessing this Help article from your smartphone, tap here to move to the settings screen.

1. Tap More > Settings > Privacy.
2. Turn OFF Letter Sealing.

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Get more out of chats

Schedules

Can I delete events? toggle
You can only delete events that you created yourself. Please also note if an event is not updated within a month from the last day it was edited, it will automatically be deleted.

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Can anyone edit an event? toggle
Anyone that was invited to an event can make edits.

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Can anyone send invites to an event? toggle
Yes, anyone can send invites to an event.

You can also send up to 30 invites at once.

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What is Send Message to Respondents? toggle
Send Message to Respondents allows you to send a chat message to all your friends that replied to your event invitation. However, if a respondent is not your friend on LINE you will not be able to send them a chat message.

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The friends that were invited to an event are not receiving the message I sent toggle
If the friends that were invited to an event appear but are not receiving your chat message, it is possible that they have the Unauthorized Apps setting turned OFF.

Messages sent from LINE Schedule can be received by following the steps below.

1. From LINE tap More > Settings > Notifications.
2. Turn ON Unauthorized Apps.

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Notes/Albums

Creating notes toggle
To create a note: 
1. Tap the menu icon at the top of the chat screen > Notes.
2. Tap "+" at the bottom right of the screen > Write.
3. Enter the content you want to share, then tap Post at the top right.

You can also attach stickers, photos, videos, web links, and locations to your notes.
Note:
- Up to 20 stickers, photos, or videos can be attached per note.
- Only one location can be attached per note.
- Sound/animated stickers cannot be attached along with ordinary stickers.
- Only one sound/animated sticker can be attached per note.

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Editing and deleting Notes toggle
To edit or delete a post, please follow the steps below.

To edit/delete Notes:  
1. Tap the Note you want to edit or delete.
2. Tap the options icon at the top right of the post.
3. Select either Edit or Delete. 


Note: You can only edit or delete your own posts.

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Creating albums toggle
To create an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "+" at the bottom right of the screen.
3. Select the photos you want to save, and tap Next.
4. Enter an album name and tap Create.

Note:
- You can enter up to 50 characters for an album name.
- If you don't enter an album name, the name will be the date the album was created by default. 
- The same album name can't be used more than once in the same chat.

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Saving photos from albums toggle
You can save specific photos or save the whole album.

To save an album:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "..." at the bottom right of the album you want to save, or tap the album > the options icon at the top right of the screen.
3. Tap Download album.

To download specific photos:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Select the album, and tap the options icon at the top right of the screen > Select photos.
3. Select the photos you want to save, and tap the download icon at the bottom right of the screen.
Note: To save your selected photos to Keep, tap the second icon from the right at the bottom of the screen.

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Turning Note notifications OFF toggle
Notifications for notes are sent to you as push notifications. You can also check them from the bell menu on Timeline.

To turn Note notifications OFF: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Turn Note notifications OFF.

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How notes appear on Timeline toggle
Notes will only appear on Timeline for the groups or friends you choose to share them with. Please rest assured that other users will not be able to see your notes on Timeline.

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Renaming albums toggle
To rename an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "..." at the bottom right of the album you want to rename, or tap the album > the options icon at the top right of the screen.
3. Tap Rename album.
4. Enter an album name and tap Rename. 

Note:
- You can enter up to 50 characters for an album name.
- The same album name cannot be used more than once in the same chat.

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What should I do if I accidentally deleted an album? toggle

Once an album is deleted, it can’t be restored.

 

Your friends in the same chat room will also be unable to view the deleted album.

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Sharing photos in an album toggle
You can share photos saved in albums with friends/groups, on Timeline, or with other apps.
Note: You can share up to 20 photos at a time.

To share photos:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Select the album, and tap the options icon at the top right of the screen > Select photos.
3. Select the photos you want to share, then tap the share icon at the bottom of the screen.
4. Choose a friend/group to share with and tap Share, or select Share on Timeline/Share in other app.

You can send a message at the same time if you're sharing with a friend or group. Just enter your message in the text box at the bottom of the screen, then tap Share.

If you don't see the friend/group you want to share photos with, select them from More and tap Share.

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Searching chat room notes toggle
To search notes: 
1. Tap the menu icon at the top of the chat screen > Notes.
2. Type what you're looking for in the search box at the top of the screen.

You can search for:
• Text
• Members who created notes (by entering "@" followed by a username)
• Hashtags (by entering "#" followed by a keyword)

Note: The search bar only appears on the Notes menu screen.

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Polls

Creating polls toggle
Please follow the steps below to create a poll:
 
1. Open the group or multi-person chat that you want to make a poll in.
2. At the bottom of the chat screen, tap "+" > Poll.

If you've created polls in the same chat before:
3. Tap "+" at the bottom right of the list to create a new poll.

If you want to let every chat member know about the poll you made, please see this help article.

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What kind of polls can I create? toggle
On the poll creation screen, select Text to enter your own options. You can also create poll options using your own text and images.

Select the Date tab to create poll options for different dates. You can also allow users to vote anonymously and to select multiple options.

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Editing polls toggle
If no one has voted in a poll yet, it can still be edited by the person who created it. After someone has answered a poll, it can no longer be edited.

You can allow anyone in the chat room to add poll options by checking "Allow new options" when you create a new poll.
Note: In this case, options can be added even after people have answered the poll.

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How can I view polls created by other users? toggle
When a poll is created, a notification message will appear in the chat room. For group chats, it will also be automatically added in Notes.

You can view old polls by tapping the + icon on the bottom of the chat screen > Poll. For group chats, you can also check old polls in Notes.

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What happens when a poll ends? toggle
A message will appear in the chat room announcing that the poll has closed once the set closing date has ended, or if the creator of the poll chooses to end it.

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Can I delete a poll? toggle
You are only able to delete polls that you have created yourself. You cannot delete a poll created by another group member.

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Notifications

Notification issues

I got a notification but didn't receive any messages toggle
After you get a notification, it may take some time before you receive the actual message.

If you're still having trouble, please try the following:

• Go back to the list of chats and then reopen the chat room you're having issues with.
• Restart your device.
• Update the LINE app here.
• Check or disable any web limiting or filtering services you may have in place.
Note: Consult your mobile phone carrier for more information about web limiting and filtering services.

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Notifications are delayed or not received toggle
If you're not receiving notifications properly, please see the following Help articles and make sure your LINE notification settings are configured correctly.




Notifications may be delayed or not arrive at all depending on the status of your device's signal or your Wi-Fi connection.

You may also have issues with notifications if there is not enough memory available on your device. Please try the following troubleshooting tips:

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app from this link.

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Issues with notification sounds and vibrations toggle
First, check if the setting for your notification sounds is configured correctly.


Please understand that on some devices, the default sound may be used instead.

If you're still having trouble after checking the above, please try the following:

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app here.

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Issues with the appearance of the "N" mark and notification badges toggle
Depending on the strength of your network or Wi-Fi connection, the badge icon may be delayed or not appear at all.

Usually, the badge or "N" icon will stay on display until you start the app or check any new information that's been added.

If they're not showing up properly, please try the following:

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app here.

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I have notifications turned on but I'm not receiving them toggle
If you're not receiving notifications even though there are no issues with your network connection or your app/device settings, it means that the issue is not with LINE and must be with Apple's push notification service (APNs).

In this case, we will work with Apple to help find a solution for the issue. In the meantime, try offloading and reinstalling the LINE app to see if it fixes the problem.

To offload and reinstall LINE:
1. On your phone, tap Settings > General > iPhone Storage.
2. Tap LINE in your list of apps.
3. Tap Offload App > Offload App.
Note: Only the app will be offloaded and your data will remain intact.
4. After offloading the app, tap Reinstall App.

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Notification settings

General LINE notification settings toggle
To configure your general notification settings:
1. Tap the Home/Friends or More tab > Settings > Notifications.
2. Turn Notifications ON.
3. Turn In-app sounds, In-app vibration, or any of the other settings ON or OFF as needed.
Note: Tap here to go to Notifications from your smartphone.

To configure your settings for incoming voice call notifications:
1. Tap the Home/Friends or More tab > Settings > Calls.
2. Turn Allow voice calls ON or OFF.
Note: Tap here to go to Calls on your smartphone.

To configure your settings for chat notifications:
1. Tap the menu icon at the top of the chat screen.
2. Tap Mute or Unmute.

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Device notification settings toggle
Your device needs to be set up correctly for you to receive LINE notifications smoothly. Please follow the steps below to configure your settings.
Note: Some labels may differ depending on your device.

Notification settings
1. On your device, tap Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn Allow Notifications ON and configure each of the other settings.

Sound settings
1. On your device, tap Settings > Sounds.
2. Configure each setting.
Note: You will not be able to hear notification sounds if your device is in silent mode.

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Pop-up notification settings toggle

You can change your pop-up notification settings by following the steps below.

 

To show/hide message previews in pop-up notifications:

1. Tap the Home/Friends or More tab > Settings > Notifications.

2. Tap Message previews to turn the setting ON or OFF.

 

If you're viewing this article on your smartphone, tap here to go to the Notifications screen.

 

To configure how and where pop-up notifications appear:

1. On your device, tap Settings > Notifications.

2. Tap LINE in your list of apps.

3. Adjust the settings you want to change.

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Linked apps notification settings toggle
To configure notification settings for apps linked with LINE, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications > Additional Services.
2. Select the app you wish to configure notification settings for.
3. Select whether to Receive Messages and Receive Notifications.

Settings

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Temporarily disabling notifications toggle
To temporarily disable notifications, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications
2. Tap Mute, then select "Mute for 1 hour" or "Mute until 8 AM."

Settings



To enable notifications again, tap Mute again and select Un-mute.

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Timeline notification settings toggle
To configure Timeline notification settings, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications.
2. Tap Timeline Notification to switch notifications on or off.

Settings

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LINE Pay notification settings toggle
To configure LINE Pay notification settings, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications.
2. Tap LINE Pay to switch notifications on or off.

Settings

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I got a message from a company's official account that I didn't add as a friend toggle
You may get notification messages from the official accounts of companies. These are messages for telling you things like package delivery dates and when monthly bills are due.

The name of an official company account has a gray, blue, or green icon next to it. To make sure that a notification message is from an official account, check to make sure it has an icon with one of these colors.

Notification messages let you receive helpful information without having to add the official accounts of individual companies.
Note: This feature is turned on when you tap Agree on the "Regarding Usage of Your Information" screen. You can turn it off separately in your settings.

Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.

How notification messages work
First, a company sends a message transmission request to LINE's servers based on a customer's phone number. A notification message is then sent to the account of the LINE user with that phone number registered.

The phone number sent from the company is hashed, and the information that LINE Corporation receives is only used for the purpose of verifying the message recipient, after which it is promptly deleted.

There may be times when we need to verify your identity via text message before we can send a notification or in order to confirm notification content which includes your personal information.

Requirements for sending notification messages
Notification messages are sent when they meet the three requirements below:
• The phone number sent from the company matches one registered to an existing LINE account.
• The LINE account has the Receive notification messages setting turned ON.
• The LINE account has not blocked the official account of the company sending the notification message.

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Turning notification messages on and off toggle
To change your settings for receiving notification messages: 
1. Go to the Friends or More tab and tap Settings.
2. Tap Privacy.
3. Tap Provide usage data.
4. Tap Notification messages.
5. Turn the setting ON or OFF.

If you turn Receive notification messages OFF, you will not be able to receive notification messages sent from any company's official account.

If you don't want to get notification messages from the official account of a certain company, please block that company's official account.

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Voice/video calls

Voice/video call issues

I can't make voice/video calls toggle
If you're experiencing issues with voice/video calls, it may be because:

• You're using an older version of LINE.
• You've blocked the friend you're calling, or they've blocked you.
• LINE's settings for Allow voice calls are turned OFF.
• You haven't added the person you're calling as a friend, or they haven't added you.
Note: Voice/video calls cannot be made if only one of you has added the other as a friend.
• Your device doesn't meet the recommended system requirements.
• The friend you're trying to call isn't using LINE.

If you've confirmed everything above but are still experiencing issues, try the troubleshooting techniques below:
• Update to the latest version of the LINE app here.
• Restart your device.

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My friend and I can't hear each other in calls toggle
As voice and video calls are made over an internet connection, you may not be able to hear the other party, or they may sound broken up in the cases listed below. Please ensure that you have a stable internet connection.

You and your friend may have trouble hearing each other in calls if:
• You are connected to a Wi-Fi network accessible by the general public. (We recommend using a 3G or 4G network.)
• You are updating apps, or uploading or downloading files.
• The signal is weak.
• Some router settings are affecting your connection.

To resolve the issue, please try the following (along with your friend):
1. Update the app to the latest version here.
2. Restart your device.
3. Turn your speaker off and on again, and try adjusting the volume.
4. Turn on "Receive Voice Calls" in LINE. For more information, see here.
5. If you're an iOS user, check the Microphone settings. For more information, see here.

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Issues with receiving calls and notifications toggle
Notifications for incoming and outgoing voice and video calls may not appear correctly depending on your connection. Please ensure that you have a stable internet connection.

Your notification settings may also be incorrect. Please refer to the articles below for more details:

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Making voice/video calls

Making voice/video calls toggle
You can enjoy making voice and video calls with your friends on LINE.

To make a call from your friend list:
1. Tap the friend you want to call in your friend list.
2. Tap Voice call or Video call.

To make a call from a chat:
To call a friend from within a chat, you can use either of the methods below.

• At the top right of the chat, tap the phone icon > Voice call or Video call.
• Tap your friend's profile photo > Voice call or Video call.

If you're using a 3G or 4G network, packet communication charges may apply during a call. We recommend using a flat-rate data plan.

If call quality is low, try using a Wi-Fi connection.

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Are all voice/video calls free? toggle
Voice and video calls in LINE are free.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you, even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data that you use. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.
Note: With a flat-rate data plan, you will generally not be charged additional data fees when using a 3G, LTE, or Wi-Fi connection. For more details, check with your mobile service provider.

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Blocking calls toggle
To block voice or video calls, please follow the steps below:

1. Go to More > Settings > Calls.
2. Turn Allow voice calls OFF.

Go to Settings

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Using Bluetooth devices with LINE toggle
Bluetooth devices can be used with LINE. Please understand, however, that we cannot guarantee such devices will work properly, as they rely on the performance of your smartphone.

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Required specifications for using effects and filters for video calls toggle
You can use effects and filters for video calls with the following system specifications.

Android
Devices running Android OS 4.4 or later (excluding some devices)

iOS
iPhone 6 or later
iPad Air or later
iPad Mini 4 or later

Even if you meet the requirements above, you may not be able to use effects and filters depending on the performance of your device. If these features can't be used on your device, the smiley face icon will not appear.

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I don't want LINE calls to appear in my iPhone's call history toggle
If you do not want calls made from LINE to appear in your iPhone's call history, please follow the steps below:

1. Tap More > Settings > Calls.
2. Turn Integrated calling OFF.

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Pressing the iPhone power button ends my call toggle
If you do not want your calls to end when you press the power button on your iPhone, please see the following steps:

1. Tap More > Settings > Calls.
2. Turn Integrated calling OFF.

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System requirements for group video calls toggle
You can use group video calls with the following system specifications:

• iOS: iPhone 5 or later, iPad 4 or later, iPad mini 2 or later, with LINE version 9.2.0 or later
• Android: Android OS 4.1 or later, with LINE version9.2.0or later (group video calls are not supported on some devices)

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Switching between friends in group video calls with seven or more people toggle
Up to six people can be shown on the same screen when making a group video call. You can switch to other participants by swiping left or right on the screen.
Note: Up to 500 people can participate in a video call.

Select and double tap a friend to see their full screen video. To switch another friend to full screen video, swipe left or right on the full screen video or the participants at the bottom of the screen.

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About Full HD voice toggle
Full HD voice is LINE's high sound quality call service that utilizes full-band bandwidth.

If you're in a Full HD voice-compatible environment when you make a voice call, this feature will automatically turn on and "Full HD voice" will appear in green at the center of the call screen.
Note: Full HD voice cannot be switched on or off manually.

You can use Full HD voice if your device meets the system requirements below.
Note: If your device doesn't meet these requirements, the Full HD voice feature logo will not appear on the call screen.

Android users:
Devices running both Android OS 8.0 or later and LINE version 8.15.0 or later (cannot be used on some devices).

iOS users:
Devices running LINE version 8.15.0 or later.

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Starting a group call toggle
To make calls within a group or multi-person chat:
1. Open a group or multi-person chat.
2. At the top right of the chat, tap the phone icon > Voice call or Video call.

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How do I join an ongoing group call? toggle
Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.
- When you receive the message that the call is starting tap Join > OK.

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Sharing your screen in a video call toggle
To share your screen in a group video call, follow the steps below.

1. Tap the Watch together icon at the bottom right of the screen.
2. Tap Screen sharing.
3. Tap Start Broadcast.
4. Go to the screen you want to share.

To stop sharing your screen, tap the red status bar at the top of the screen > Stop, or go back to the LINE app and tap Stop Broadcast.
Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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About LINE meetings toggle
LINE meetings let you make group video calls with other LINE users by sharing a URL. It doesn't matter if you've added the users as friends or not.
Note: LINE meetings can be used with the latest version of LINE. You can update the app here.

For more details about using LINE meetings, see the Help articles below.



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Creating, deleting, and inviting others to LINE meetings toggle
You can make group video calls with other LINE users, regardless of whether you've added them as friends.

To create a meeting:
1. Tap the video call icon at the top right of your chat list.
2. Tap Create meeting.

The meeting will appear in the meeting list as "XXXX's meeting," with the user name of the person who created it. You can edit the meeting's name by tapping the pencil icon.

To delete a meeting:
From the meeting list, swipe left on the meeting you want to delete > Delete.

To invite someone to a meeting:
• Tap Invite and select the friend you want to invite.
• To use an invitation link, tap Copy link and share it with the person you want to invite.
Note: Users that aren't your friends on LINE can also join the meeting from the invitation link.

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Starting LINE meetings toggle
To start a LINE meeting:
1. Tap the shared invitation link.
Note: The meeting's creator can also tap Start from the meeting list.
2. Choose whether to join with or without video on the preview screen.
Note:
- You can set a virtual background, effect, or filter on the preview screen.
- If you choose to join without video, your profile photo will be shown instead.
3. Confirm that you agree to have your display name and profile photo shown.

On the screen that appears after a group video call starts, you can:
• Use the icons at the bottom of the screen to invite another user or turn your mic and video ON/OFF.
• Use the menu icon at the top of the screen to change your virtual background, switch your camera, or set a filter.

To end a meeting, tap "X" at the top right of the group video call screen.

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Removing users from LINE meetings toggle
If the participant or a meeting is being disruptive or behaving inappropriately, you can remove them by following the steps below. 

1. Tap the menu icon at the top of the group video call screen.
2. From Participants, select the person you want to remove.
3. On the confirmation pop-up, tap Remove.

If the person you removed keeps joining the meeting, please consider deleting the meeting, creating a new one, and inviting the participants that weren't being disruptive. 

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LINE Out issues

LINE Out purchasing/payment issues

I didn't receive Call Credit toggle
To check your Call Credit and purchase history: 
1. Tap the Friends or More tab > Settings.
2. Tap LINE Out > Purchase history.

Tap here to go to LINE Out Settings on your smartphone.

If there are any issues with your balance or purchase history, please refer the Help article below that corresponds to your situation.

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I didn't receive my 30-Day Plan toggle
If you didn't receive your 30-Day Plan, first check your purchase history.

To check your purchase history:
1. Tap the Friends or More tab > Settings.
2. Tap LINE Out > Purchase history.

Tap here to go to LINE Out Settings on your smartphone.

After checking your purchase history, choose the link below for your situation:

• If the plan you purchased isn't in your purchase history, please contact us via this Inquiry Form.
• If the plan appears in your purchase history, but you can't make a call, please see this Help article.

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Issues making purchases toggle
In-app Call Credit purchases are made through Google and Apple's systems. If you see any errors or don’t know the password that needs to be entered when making a purchase, please contact Google or Apple directly.

If you didn't receive the Call Credit or 30-Day Plan you purchased, please refer to the following Help articles.


If you experience any issues when making purchases on LINE STORE, please contact us from this Inquiry Form.

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Duplicate payments toggle
If you were charged for the same payment more than once, we can check your purchase history and cancel any duplicate payments.

Contact us via this Inquiry Form.

Note:
- We cannot check the details of payments made through Apple. If your payment was made through Apple, please contact them directly.
- It may not be possible to cancel a duplicate payment if you've already used the Credit.

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My Call Credit disappeared toggle
Call Credit purchased on LINE STORE and on LINE for Android will expire 180 days from the date it was purchased. Any remaining Call Credit will be lost after 180 days.

To check your LINE Out purchase history, please refer to the steps in this Help article.

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Checking your LINE Out purchase history toggle
You can check your LINE Out purchase history via one of the methods below.

To check your history from the LINE app:
1. Tap the Friends or More tab > Settings.
2. Tap LINE Out > Purchase history.
Note: You can check your purchase history of Call Credit on the LINE app and on LINE STORE.

Tap here to go to LINE Out Settings on your smartphone.

To check your history on LINE STORE:
1. Log in to LINE STORE here.
2. Select Account page.
3. Select Purchase history.
Note: You will only see the items you purchased through LINE STORE.

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I see a 30-Day Plan in my purchase history, but I can't make calls toggle
Different 30-Day Plans are available for certain regions and types of phone lines. For example, if you're calling Japan, there are two possible plans: one for calling landlines only, and one for both mobile and landlines.

You cannot use your 30-Day Plan for calling regions or phone line types other than the ones specified in your plan. If you try to do so, you'll see a message about purchasing Call Credit.

To check the country LINE Out is set to call and the details of the 30-Day Plan you purchased, please follow the steps below.

To check the country LINE Out is set to call:
1. Tap Calls on the main menu.
2. Tap the keypad icon at the top of the screen.
3. Make sure that the country and country code (for example, +81) at the top of the screen are set to the country you want to call.
Note: With LINE Out, you can make international calls by simply selecting a country and entering a phone number.

To check your 30-Day Plan:
1. Tap the Friends or More tab > Settings.
2. Your 30-Day Plan will appear at the top of the screen. Check the call destination country and phone line types.

If you've checked everything above but still can't make calls, please try:
• Updating to the latest version of the LINE app here.
• Restarting your device.

If you're still having issues after trying the troubleshooting tips above, please contact us via the Inquiry Form.

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Other purchase and payment issues toggle
If you have inquiries about LINE Out, or if you have issues with payments or purchases, please contact us through the inquiry form.

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I added Credit on LINE STORE but can’t use LINE Out toggle
LINE Credit and Call Credit are different virtual currencies. After adding LINE Credit to your account, you can use it to purchase Call Credit or a 30-Day Plan.
Note: LINE Credit is the virtual currency used to make payments on LINE STORE. Call Credit is the virtual currency used for making calls via LINE Out.

For steps on how to purchase Call Credit or 30-Day Plans on LINE STORE, please refer to this Help article.

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LINE Out call issues

My number appears as unknown toggle
If your phone number appears as unknown when making calls, it may be because:

• There is a restriction due to the recipient’s device or carrier
Your caller ID depends on the recipient’s device. For some device models, your name will appear as it's registered in the device's contacts list. On other devices, your phone number may appear in an international format or as an unknown number.

Also, if the mobile service provider of the person you're calling has caller ID spoofing countermeasures in place, your phone number will appear as unknown or private, even if you've verified your number to allow others to see it.
Note: To find out if a mobile service provider is implementing caller ID spoofing countermeasures, we ask that you contact them directly.

• You didn't verify your phone number
If you don’t see a phone number at the top of the screen after going to the Friends or More tab > Settings > LINE Out, it means that your phone number hasn't been verified and will appear as unknown.

For help with verifying your phone number, see the following Help article:

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Enabling caller ID toggle
To enable caller ID, you need to verify your phone number.

You can verify your phone number by following the steps below.
Note: You won't be able to verify a phone number with a device that doesn't have a phone number (e.g. iPad, iPod touch, tablets) or if you're using a data-only SIM card that can't send or receive text messages.

1. Tap the Friends or More tab > Settings.
2. Tap LINE Out > Verify phone number.
3. Enter your phone number > tap Verify phone number, and confirm.
4. Enter the verification code that was sent via text message and complete the verification process.
Note: On some Android devices, the verification code sent to you via text message will be entered automatically.

Tap here to go to LINE Out Settings on your smartphone.

If you’re still unable to verify your phone number after trying the above, please contact us via the Inquiry Form.

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Poor call quality toggle
Call quality may suffer if you use LINE Out with a weak signal or unstable network connection, so make sure to call from an area with a strong connection.

If there is no problem with your network connection and you're still experiencing issues, please try the following: 
• Update to the latest version of the LINE app here.
• Restart your device.
• Make sure there are no restrictions on your internet connection speed.
Note: If your internet connection speed is restricted (e.g. because of the data limit for a flat-rate packet plan), you may not be able to use the call feature properly with 3G and 4G (LTE) connections.

If you're still having issues after trying the troubleshooting tips above, please contact us via the Inquiry Form.

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LINE Out basics

LINE Out fees/payment

Domestic and international call rates toggle

There is no basic monthly charge for LINE Out; you pay only for the calls you make.

 

However, as with any other app, using LINE Out will use your data packets. Depending on your price plan, you may also be charged each time you connect to LINE. For this reason, we recommend using a flat-rate data plan.

 

If you're using a flat-rate data plan, you generally will not be charged additional fees when you use LINE Out on a 3G, LTE, or Wi-Fi network. For more details, please check with your mobile service provider.

 

You can check detailed LINE Out call rates using one of the methods listed below.

Note: LINE Out call rates do not change, no matter where the caller is in the world.

 

• Visit the official LINE Out page

 

• Check the LINE Out keypad:

Entering a phone number into the LINE Out keypad will display the cost of your call per minute.

 

• Check the settings screen in the LINE app:

1. Tap the Friends or More tab > Settings.

2. Tap LINE Out > Price table.

 

Tap here to go to LINE Out Settings on your smartphone.

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How to pay for call plans toggle
There are no basic monthly or initial fees for using LINE Out. You can make calls after purchasing an amount of Call Credit or a 30-day plan.
Note: You can use LINE Coins only with Android.

• LINE Call Credit
Call Credit is a pre-paid electronic currency. You can purchase the amount of Credit you want within the LINE app (iOS or Android) or on LINE STORE.
Note:
- Only some amounts of Call Credit can be purchased from the LINE app.
- The actual currency rate of Call Credit may change depending on Apple’s pricing rules.
- Call Credit purchased on LINE STORE and in the Android version of LINE will expire after 180 days from the day it was purchased.

• 30-Day Plans
A 30-day plan lets you make calls for a certain number of minutes at a lower cost for 30 days from the date of purchase. You don't need to commit to a long-term contract, and you can decide what kind of plan you need every month.
Note:
- A 30-day plan can only be used to call people in certain countries with certain types of phone lines. Please purchase a plan for the country and type of line you want to call each time.
- If you purchase both a "landlines" and "landlines & mobiles" plan for the same country, the plan you purchased first will be used first.
- 30-Day Plans are only available on LINE STORE.
- You cannot purchase the same 30-day plan until the one you have expires.

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Purchasing Call Credit or 30-Day Plans toggle
Both Call Credit and 30-Day Plans can be purchased on LINE STORE, while only Call Credit can be purchased on LINE for iOS.
Note: You can buy 100 Call Credit at a time in the LINE app.

To purchase Call Credit in the LINE app:
1. Tap the Friends or More tab > Settings.
2. Tap LINE Out > Purchase Call Credit.
3. Tap Purchase.

To purchase Call Credit or a 30-Day Plan on LINE STORE:
1. Log in to LINE STORE here.
2. Tap LINE Out in the menu on the left of the screen.
3. Choose a 30-Day Plan or the amount of Call Credit you want to purchase.

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Does Call Credit expire? toggle
Call Credit purchased on LINE STORE and in the Android version of LINE will expire after 180 days from the day they were purchased.

Call Credit purchased in the iOS version of LINE will not expire.

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Checking your remaining minutes for a 30-Day Plan toggle
To check your remaining minutes for a 30-Day Plan: 
1. Tap the Friends or More tab > Settings.
2. Tap LINE Out.
3. Check the remaining minutes in your 30-Day Plan or your Call Credit balance from the settings menu.

Tap here to go to LINE Out Settings on your smartphone.

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Purchasing the same 30-Day Plan again toggle
You cannot purchase two of the same 30-day plans within a 30 day period. To make calls after using up your minutes, please purchase Call Credit instead. Android users may also use their LINE Coins to make calls.

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Carrying over unused minutes from 30-Day Plans toggle
Unused minutes from 30-day plans expire after 30 days and cannot be carried over.

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Checking your LINE Out usage history toggle
To check your LINE Out usage history from the LINE app: 
1. Tap the Friends or More tab > Settings.
2. Tap LINE Out.
3. Tap Coin usage history or Usage history.

Tap here to go to LINE Out Settings on your smartphone.

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Refunds for Call Credit and 30-Day Plans toggle
Sorry, purchased Call Credit and 30-day plans cannot be returned or refunded.

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Canceling auto-recharge toggle
To cancel auto-recharge: 
1. Log in to LINE STORE here.
2. Tap the menu icon at the top left of the screen > Account page.
Note: If you're logging in from a PC, click Account page at the top right of the screen.
3. Tap Purchase history > Subscription plans to check your purchased items.
4. Tap Cancel.

If you don't see "Auto-recharge enabled" or the next "Renewal date" next to the item in question, it means that auto-recharge is not being used.

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Suspending and deleting LINE Out accounts toggle
LINE Out is linked to your LINE account, so there is no way to delete only your LINE Out account.

You can delete your LINE Out account by deleting your LINE account. Doing so will delete all of your data (purchase history, purchased items, charge history, LINE Credit balance, etc.) on the LINE app and on LINE STORE. This data can't be restored once it's deleted, so please make sure you really want to delete your account.

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Using LINE Out

Making domestic and international calls on LINE Out toggle
To start LINE Out: 
1. From the LINE main menu, tap Calls.
2. Tap the keypad icon at the top of the screen.

You can change the country code by tapping it on the keypad screen, or entering it directly. (For example: to call a number in the US (country code +1), you need to enter +1 xxx-xxx-xxxx.)  
Note: To enter the "+" sign, tap and hold the "0" key.

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Running out of balance in the middle of a call toggle
If you run out of balance in the middle of a call, the call will end. A warning tone will be played one minute before your balance runs out.

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What phone number appears for my LINE out calls? toggle
When you call someone with LINE Out, the way your number will appear to the other person depends on their device, mobile service provider, and how they have your number saved in their contacts. Your number may not be displayed in some countries or with some mobile service providers.

Please understand there is no way to edit how your number will appear to the person you're calling.

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What if I get a call during a LINE Out call? toggle
If you receive a regular incoming call in the middle of a LINE Out phone call, the regular incoming call will be prioritized and the LINE Out phone call will end.

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Deleting your call history toggle
You can delete your call history with the following steps.
Note: You cannot delete your Usage history.

1. Tap Calls on the main menu.
2. Swipe left on the history you want to delete.
3. Tap Delete.

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Forwarding and holding calls toggle
LINE Out can only be used to make outgoing calls, and therefore has no call-forwarding feature. There is also no way to hold calls.

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What are the suggestions that appear when dialing a phone number? toggle
This is a feature in LINE Out that helps you search through your contacts to make calls more efficiently.

Entering a single digit will show you phone number suggestions from your recent call history, and entering 2 to 4 digits will show you phone numbers from your contacts list.

With this feature, you will no longer need to enter a contact's entire phone number.

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Changing the currency shown on the keypad screen toggle
To set which currency appears on LINE Out: 
1. Tap the Friends or More tab > Settings.
2. Tap LINE Out > Currency display settings.
3. Tap the currency you want to set.
Note: The rate per minute displayed on the keypad and your Call Credit balance will be changed to the currency you selected.

Tap here to go to LINE Out Settings on your smartphone.


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Why do my friends' phone numbers appear on their profiles? toggle
Your friends' phone numbers will appear on their LINE profiles if:

• Their phone numbers are saved in your device's contacts.
• You have the "Call LINE friends from profiles using LINE Out" setting turned on.
• You have the "Auto-add friends" setting turned on.

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What happens if I register a new contact on LINE Out? toggle
When you register a new contact on LINE Out, it will also be registered to your device’s contacts list.

The Contacts list in LINE Out is linked with the contacts list on your device.
Note: If you’re using LINE Out on the iOS version of LINE, you will not be able to register new contacts from LINE Out.

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Photos of non-LINE friends appear in LINE Out history and contacts toggle
The photos shown in your LINE Out contacts and recent calls are the photos saved in your device’s contacts. These photos are not sent to LINE’s servers.

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LINE LIVE

Paid broadcasts toggle
Paid broadcasts are live streams that cost a certain amount of Coins to watch. The amount of Coins is specified by the broadcaster.
Note: If you don't have enough Coins, your Points will be used.

The Coins used to watch broadcasts will differ depending on which app you're using to view LINE LIVE. For more information, see this Help article.

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