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Chat basics

Chat issues

Manually syncing the chat list/history on your device with the information on LINE's servers toggle
Your device automatically syncs with LINE's servers when it can connect to a network. This keeps your account up to date.

However, if your device cannot successfully sync for some reason and its information differs from the information on LINE's servers, you can sync the information manually.

If any of the following issues occur and you are unable to fix them by updating LINE to the latest version or restarting the app, please try syncing your device information manually.

• Your chat list information is incorrect (e.g. a chat no longer appears even though you did not delete it)
- Affected information: Chat list

• Your chat history differs from what other users see (e.g. the content of your chat is different from your friend's chat)
- Affected information: Chat history

Note:
- You can select up to ten chats in your chat list each time you manually sync your chat history.
- Chat messages can no longer be synced manually after a certain period of time has passed. (We are unable to provide details about the exact length of time.)

To access the syncing screen, tap one of the links below from the smartphone that you use with LINE.
Note: Do not sync your information multiple times in succession.


Important: Be sure to back up your chat history before manually syncing it. If your chat history is encrypted and you don't back it up before doing a manual sync, you will no longer be able to see your chat messages. 

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Problems sending or receiving messages toggle
If you are having problems sending or receiving messages, please try the following steps.

1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.

Please note that sometimes it may take a while for a chat message to show up after you receive the notification.

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Chat history disappeared toggle
Your chat history is saved in the app on your device. For this reason, you cannot carry over or restore your chat history in the following cases.

- If you deleted your chat history
- If you uninstalled then reinstalled your LINE app (including restoring the app from backup)
- If you changed to a new device

If you wish to back up your chat history, please refer to the following article.

Backing Up and Restoring Chats

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App crashes toggle
If the app crashes when you are in a chat, there may not be enough memory on your device. Please try the troubleshooting tips listed below.

• Close all running apps.
• Restart the LINE app.
• Restart your device.
• Ensure that you have more than 2 GB of free space on your device.
• Clear the LINE app's cache. (See here for information on how to do so.)

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Problems with images, videos, and audio messages toggle
It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.

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I'm having issues with group chats toggle

If you're having issues with creating, inviting friends to, or leaving a group chat, please search this Help article. If your issue is with a group's notes or albums, please see this Help article.

 

If you're experiencing another issue with group chats, please try the following troubleshooting tips:

 

• Update the LINE app here.

• Restart your device.

• Go back to your chat list and reopen the chat room you're having issues with. 

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Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

 

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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I received a chat message saying "Start chatting with your new friend now!" toggle
With LINE, chat rooms are automatically created for recently added friends. "Start chatting with your new friend now!" is always the first message in these chats.

Also, if you or your friend turn the "Allow others to add me" setting ON, your chat room may be recreated and appear at the top of your chat list.

If a chat with a friend you haven't messaged recently appears at the top of your chats, it may be because that friend turned their "Allow others to add me" setting ON.

Rest assured that this message does not mean an account is being impersonated or has been stolen.

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How chats work/Using chats

About Unread messages below toggle
"Unread messages below" is a bookmark-like feature that appears in chats with one or more unread messages. It shows where your Read messages end and your Unread messages begin.
Note: "Unread messages below" does not appear in chats with LINE official accounts.

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Sending content other than text in chat rooms toggle
In addition to text messages, you can send photos, videos, voice messages, your location, and even money (via LINE Pay) in LINE chat rooms.

Sending photos/videos
Follow the steps below to send up to 50 photos/videos at once.

1. Tap the Chats tab > the name of the chat room you want to send photos/videos to.
2. Tap the photo icon next to the text box.
3. Choose the photos/videos you want to send, then tap the paper airplane icon.
Note:
- Swiping up on the thumbnail images will display all of your photos/videos.
- The number of photos/videos you've selected appears at the bottom of the screen. Tapping this number lets you confirm and reorder them.

Sending content other than photos/videos
Follow the steps below to send things like voice messages, your location, and money.

1. Tap the Chats tab.
2. Tap the name of the friend or group you want to send something to.
3. Tap "+" next to the text box.
4. Tap and send the content of your choice.

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Stopping GIFs from playing toggle
To stop GIFs from playing: 
1. Go to the Home tab > Settings > Photos & videos.
2. Turn OFF Auto-play GIFs.

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Marking all unread messages as read toggle
To mark all the messages in a specific chat as read:
1. Tap the Chats tab.
2. Swipe left on the chat.
3. Tap Read.

To mark all the messages in all your chats as read:
1. Tap the Chats tab.
2. Tap Edit > Read all.
3. Tap OK.

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Sending voice messages toggle
The voice message feature lets you record and send audio to friends. You can send voice messages with the following steps.

1. Tap Chats.
2. Tap the name of the friend or group.
3. Tap and hold the microphone icon on the right side of the message input box.
4. Record your message while holding the microphone icon.
5. When you have finished recording, remove your finger from the microphone icon to send your message. 
Note: If asked, please allow voice recording or microphone access permission, or turn your microphone ON from your settings.

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Creating animated GIFs from photos and sending them in chats toggle
The GIF feature lets you use your own photos to create simple animations, which can then be sent in chats.

To make a GIF and send it in a chat: 
1. Tap the photo icon next to the text box, then tap the photo list icon at the bottom right of the screen.
2. Select the photos you want to use and tap the GIF icon.
Note: The photos you select will appear at the bottom of the screen in the order they were selected. You can reorder them by tapping and holding them, then dragging them to the order of your choice.
3. Edit the content any way you like and tap the paper airplane icon to send it.

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Sending your location via Chat toggle
To send your location via Chat:
1. Tap "+" next to the message input box, then tap Location.
2. Select your location and tap Share location.

If you can't find the location you want to send, you can search for its name or address in the search field on the location selection screen.

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Editing photos and videos before you send them toggle
To edit a photo or video before sending it: 
1. Tap the photo icon next to the text box.
2. Tap the photo or video you want to edit.
3. Edit the photo or video any way you like and tap the paper airplane icon to send it.

You can use the following tools on the editing screen.

Filters (the three-ringed icon)
Choose from a variety of filters to alter the mood of your photos and videos.

Crop (the square icon)
For photos, tap the crop icon to trim them and focus on a certain area. For videos, tap the scissors icon to trim the part of the video you want to send.

Doodle (the pen icon)
Draw with pens of various colors and thicknesses or add shapes.

Pixelate & blur (the pixelate icon)
You can pixelate or blur photos by tapping the relevant icons.

Text (the "T" icon)
Add text to photos and videos in the color and style of your choice.

Stickers
Add emoji, the current date and time, your location, and stickers to your photos and videos.
Note: You can use the stickers listed below.
• LINE and BT21 official stickers
• Creators' stickers
• Custom stickers
• Message stickers
• Effect stickers

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Sharing messages, photos, and videos in chat rooms with friends toggle
To share messages, photos, or videos to friends or groups:
1. Tap the chat room with the message, photo, or video you want to share.
2. Tap and hold the message, photo, or video, then tap Share > Share.
Note: You can send multiple contents at the same time.
3. Select a recipient and tap Share, or choose an option at the bottom of the share screen.

You can send a message together with the content if you're sharing it with a friend or group. Just enter your message in the text box at the bottom of the screen, then tap Share.

You can also share a single photo/video that was sent in a chat (or a group of multiple photos that were sent together) by tapping the Share with icon next to it.

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Sending Live Photos toggle
To send Live Photos in a chat room, follow the steps below.
Note: Available on iPhone 6s/6s Plus and later models, the Live Photos feature lets you take photos that move.

1. Tap the photo icon next to the message input box.
2. Swipe up on the Camera Roll screen.
3. Tap the ORIGINAL icon that appears at the bottom left of the screen.
4. Select the Live Photo you want to send, then tap Send.

Live Photos will appear static on the screens of recipients using non-iOS devices.

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Chatting while watching videos/LINE LIVE or making video calls toggle
To chat while watching videos:
1. Tap the YouTube thumbnail or video that was sent in the chat room.
2. Tap the square icon at the upper right of the screen.

To chat while making video calls/Live streams
1. At the top of a chat room screen, tap the call icon > Video call or Live.
2. Tap the square icon at the top of the screen.

To chat while watching LINE LIVE broadcasts:
1. Tap a LINE LIVE link.
2. Tap the square icon at the upper right of the screen.

You can move the shrunken screen wherever you like!
Note: Tap the arrow to enlarge the screen.

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Replying to specific chat messages toggle
To reply to a specific chat message: 
1. Tap and hold or swipe left on the message you want to reply to.
Note: If you tap and hold the message, tap Reply.
2. Enter text/emoji or choose a sticker, then send your message.
Note: The steps above can only be used to reply to text, stickers, emoji, photos, or videos.

The "Swipe messages to reply" feature can be turned ON or OFF on Android devices.

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Taking/editing photos and videos in LINE toggle
With LINE, you can take photos and videos (using filters and effects, if you like) in chats or on Timeline. There are also lots of other convenient features for editing your content.

To take, edit, and send photos, videos, or GIFs: 
1. Tap the Chats tab > the name of the chat you want to send content in.
2. Tap the camera icon next to the text box.
3. Tap the round shutter button at the bottom center of the screen.
Note: You can switch between taking photos, videos, and GIFs by tapping or swiping on your camera screen.
4. Edit the content any way you like and tap the paper airplane icon to send it.

You can use the following tools on the camera screen.

Flash (the lightning bolt icon)
Turn your camera's flash ON or OFF.

Effects (the glitter icon)
Apply a variety of effects, including ones that recognize and move with your face.
Note: You can select from many more effects by tapping See more (the four-ringed icon).

Switch cameras (the rotating circle icon)
Switch between your rear-facing camera (for selfies) and forward-facing camera (for shots of the scene in front of you).

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Checking all of the photos, videos, links, and files shared in a chat toggle
You can check all of the content that has been shared in a chat at once. Just tap the menu icon at the top of the chat screen and select Photos & videos, Links, or Files.

From Photos & videos:
Tapping Select at the top right of the screen lets you choose photos and videos to share or delete. You can also save them to an album, your device, or Keep.

Swiping left or right on the photo or video you're viewing lets you see other photos or videos in the chat.

You can also jump to the message in which a photo or video was sent by tapping the date at the top of it.

From Links:
Tap a link to go to the relevant website. You can also tap "..." to the right of the link for the Share, Save in Keep, and Jump to message options.

From Files:
Tap "..." to the right of a file for the Share, Save in Keep, and Jump to message options.

You can check the content you sent to your Keep Memo chat on Keep.

For more information about Keep Memo, see this help article.

See this Help article for information about opening Keep.

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Taking screenshots of chats toggle
To take a screenshot of a chat:  
1. Tap and hold the first chat message you want to include in the screenshot.
2. Tap Capture.
3. Tap the last message you want to appear in the screenshot.
Note: If you want to hide the display names and profile photos of your friends in the chat, tap Hide info.
4. Tap Capture.

After taking a screenshot, you can edit it with the doodle feature and save it to your device.

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Chat history

I can't restore my chat history from iCloud toggle
If you're having issues restoring your chat history from iCloud, try the troubleshooting tips below.
Note: If you want to back up and restore from iTunes, please do so at your own risk.

• Update the OS of the device you want to restore your chat history on to the latest version.
• Restart your device.
• Sign in to iCloud.
• Uninstall the LINE app and then reinstall it from the App Store.
• Tap Restore chat history from backup.

Important: If you back up your chat history on a new device, the backup file will be overwritten without any chat history and cannot be restored.

If you've tried everything above but are still unable to restore your chat history, it may not have been backed up properly. Unfortunately, there will be no way to restore your chat history if it has been lost for any reason.

Please understand that backups and restorations made with iTunes or iCloud are not part of the LINE service, so we cannot offer support or guarantee that you’ll be able to recover your chat history properly.

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Searching all of your chat messages toggle
You can search all your chats and messages for keywords by following the steps below.

1. Tap the search box at the top of the Chats screen.
2. Type what you're looking for in the box.

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Manually backing up chats to iCloud toggle
If you want to restore your chat history after changing devices, you need to back it up in advance.

To manually back up your chats to iCloud, follow the steps below.
Note: For information on enabling auto-backup, see this Help article.

1. From the Home tab, tap Settings > Chats.
2. Tap Chat history backup > Back up now.

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Backing up and restoring chat histories toggle
If you're an iOS user:
You can use iCloud to back up your chats.

For details on how to back up your chats, see this Help article. For information on how to restore your chats, see this Help article.

If you're an Android user:
You can use Google Drive to back up your chats.

For details on how to back up and restore your chats, see this Help article.

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Searching messages in a chat toggle
To search the messages in a chat: 
1. Tap the search icon at the top of the chat screen.
2. Enter what you want to search for in the Messages field.

You can search the messages from a specific date by tapping the calendar icon at the top right of the keyboard.

If you want to search the messages in all of your chats, see this Help article.

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Can I transfer my chat history to a device running a different OS? toggle
No, you cannot transfer your chat history between devices running different OSes (e.g. Android to iOS or vice versa).

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Backing up chats as text files toggle
You can save the messages in a chat as a text file by following the steps below.
Note: You cannot restore your chat history on LINE from a text file backup.

1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Export chat history and choose how you want to send the file.

For information on how to restore your chat history when transferring your account or reinstalling LINE, see this Help article.

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Restoring chats on iOS toggle
To restore your chats, turn iCloud Drive ON before transferring your LINE account. If you've already transferred your account, please reinstall the LINE app.
Note:
- You cannot restore your chats from the LINE app's Settings.
- Images and stickers that were sent in chats cannot be restored.

To restore your chat history:
1. Turn iCloud Drive ON.
2. Transfer your LINE account to a new device.
3. Once the screen to restore your chat history appears, tap Restore chat history.

To change your iCloud Drive settings, please follow the steps below.
Note: Make sure to log in to iCloud with the same Apple ID you used to back up your chat history.
1. From your iOS device, tap Settings > your name at the top of the screen.
2. Tap iCloud > turn iCloud Drive ON.
3. Turn LINE ON.
Note: If different screens appear on your device and you cannot follow these steps, please contact Apple directly.

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Deleting your chat history toggle
To delete the history for all your chats:
1. From the Home tab, tap Settings > Chats.
2. Tap Delete data.
3. Check the option for All chat data > tap Delete selected data > Delete data.

To delete a specific room’s chat history:
1. From the Chats tab, select a chat room > tap the menu icon > Other settings.
2. Tap Delete chat history > Delete.

Important: Deleted messages cannot be restored.

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Automatically backing up chats to iCloud toggle
If you want to restore your chat history after changing devices, you need to back it up in advance.

To automatically back up your chats to iCloud, follow the steps below.
Note:
- Auto-backup is available on iOS 13 and later.
- For information on manually backing up your chats, see this Help article.

1. Tap the Home tab > Settings > Chats.
2. Tap Chat history backup > Back up how often.
3. Turn ON Enable auto-backup.
4. Select how often you want to back up your chats.

Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.

• Your device is plugged into an outlet.
• Your device is connected to a Wi-Fi network.
• The Background App Refresh setting on your device is ON.
Note: For details on how to turn ON Background App Refresh see this link.

If an auto-backup fails, you'll receive a chat notification from the LINE official account. For more information about this notification, see this Help article. 

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Backing up chats to iCloud toggle
If you want to restore your chat history after changing devices, you need to back it up in advance.

Before backing up your chats, be sure to:
• Turn iCloud Drive ON.
• Update LINE and iOS to the latest versions.
Note:
- Auto-backup is available on iOS 13 and later.
- Photos and stickers sent in chats cannot be backed up or restored. If there are photos you'd like to save, consider saving them to Albums or Keep.

There are two methods available for backing up your chats to iCloud.

Manually back up chats to iCloud
Use this option to manually back up your chat history whenever you need to. For more information, see this Help article.

Automatically back up chats to iCloud
Choose how often you want your chats to be automatically backed up. For more information, see this Help article.

You won't be able to back up your chats if you don't have enough free space on your device or iCloud drive. Be sure to regularly check how much free space you have and whether your chats were successfully backed up or not. For information on how to check your free space, see here.

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I received a notification saying an auto-backup to iCloud failed toggle
If an auto-backup fails because you don't have enough free space on iCloud or your device, the LINE official account will send you a chat notification.
Note: You will not receive a notification if an auto-backup fails for another reason.

If you receive this kind of notification, or if periodic backups on the LINE app haven’t been completed, make sure that you have enough free space on iCloud and your device, then see if next scheduled auto-backup is successfully completed. For information on how to check your free space, see here.

We recommend regularly checking the app to make sure your chat history is successfully backed up.

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Group/multi-person chats

Watching YouTube videos together in group/multi-person chats toggle
To watch a YouTube video that was shared in a group/multi-person chat: 
1. Tap Share screen in call on the YouTube video preview message shared in the chat.
2. Select Voice call or Video call to start a call and watch the video with chat members.
Note: If you played a YouTube video in a chat, tap the screen share icon at the top of the screen to share it.

If you have URL previews turned OFF, the Share screen in call option will not appear. For information about setting URL previews, see this Help article.

Note: The Share screen in call button at the bottom of YouTube video preview messages is only processed and created on your device, and not on LINE's servers.

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Difference between group chats and multi-person chats toggle
There are several differences between group chats and multi-person chats.

Group chats
Group chats let you set a group name and profile photo, as well as use convenient features like Albums and Notes.

However, the friends you invite need to tap the Join button to participate in the group.

To start a group chat:
1. Go to the Home/Friends tab.
2. From Groups, select the group name and tap Chat.
Note: For the steps to create a group, see here.

Multi-person chats
With multi-person chats, you can start chatting with multiple friends right after being invited.

Compared to groups, the features you can use are limited, but multi-person chats offer the advantage of letting you easily create chats with multiple friends.

To start a multi-person chat:
1. On the Chats tab, tap the speech bubble icon at the top right of the screen.
2. Tap Chat.
3. Choose the friends you want to chat with, then tap Create.

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What are multi-person chats? toggle
Multi-person chats are group-like chat rooms created by inviting friends to a 1-on-1 chat.

With normal groups, a user that was invited cannot participate in the group unless they select Join. However, with multi-person chat rooms, you can immediately start chatting with friends who were invited.

Multi-person chats easily allow you to communicate with a number of friends; however, features found in 1-on-1 and group chats (such as Notes and Albums) cannot be used.

If you'd like to share things like information and photos with friends in a multi-person chat room, we suggest making a group out of that multi-person chat.

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Can I change the title of a multi-person chat? toggle
We are sorry to say that you cannot change the title of a multi-person chat.

If you create a group out of a multi-person chat room, you can set any title you’d like as long as it’s within 20 characters.

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Creating a group from a multi-person chat toggle
To create a group from a multi-person chat: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Create group.
3. Select the friends you want to add and tap Next.
4. Enter a name, set a profile photo, and then tap Create.

Note: Messages from the multi-person chat will not be transferred to the group. To view your past messages, you'll still need to check the multi-person chat.

For more information about groups, see here.

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Hiding/deleting chats

Displaying hidden chats toggle
To display a hidden chat, see the steps below.

For a one-on-one or group chat:
1. Tap the Home or Friends tab > the relevant group or friend under Groups or Friends.
2. Tap Chat from the pop-up.

You won't be able to display a chat with someone if they don't appear in your friend list for one of the following reasons:
• You haven't added them as a friend on LINE.
• You deleted them from your friend list.
• They deleted their LINE account.

For a multi-person chat:
You can participate in a multi-person chat again after having someone who was in the chat send you a message.

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Deleting chats toggle
To delete a chat: Note:
1. Tap the Chats tab > Edit (the three lines and a check mark) at the top of the screen.
2. Choose the chat you want to delete.
3. Tap Delete > Delete.

Note: 
- Chats cannot be restored after you delete them.
- You cannot delete the Keep Memo chat.

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Hiding chats toggle
To hide a chat: 
1. Tap the Chats tab.
2. Tap Edit (the three lines and a check mark) at the top of the screen.
3. On the Edit chats screen, select the chats you want to hide and tap Hide at the bottom right of the screen.
4. Tap Hide.

To hide chats individually, swipe left on the chat you want to hide on the Chats screen and then tap Hide > Hide.

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Deleting chat messages toggle
You can delete messages in chats so they don't appear on your device anytime.
Important: Deleting messages by following the steps below will only delete them on your device, and they will still be visible to any other users in the chat room.

To delete a message:
1. Tap and hold the message you want to delete.
2. Tap Delete or Delete messages.
3. Tap Delete and confirm by tapping Delete once again.

You can unsend messages so that other users can no longer see them if 24 hours haven't passed since they were sent (regardless of whether they have been read or not). For more information about unsending messages, see this Help article.

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Will other people know if I delete a message or chat room? toggle
No one will be notified if you delete a message or chat room.

However, if a message is unsent, everyone will be able to see a notice saying “~ unsent a message” in the chat room.

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Preventing messages from strangers toggle
To stop strangers from messaging you:
1. On the Home tab, tap Settings > Privacy.
2. Turn on the option for Filter messages.

Tap here to open the Privacy settings from your smartphone.

With the Filter messages setting turned on, you will no longer receive messages from strangers, but you also will not receive messages from any acquaintances that are in your Friend recommendations.

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Blocking LINE Game messages toggle

To block messages from LINE Game apps:
1. Go to the Home tab > Settings > Notifications > Authorized apps.
2. Tap the game you want to block messages from.
3. Turn off Messages and/or Notifications.
Note:
- If you turn off Messages, you will not receive messages but will continue to receive any gifts your friends send you.
- If you turn off Notifications, you will still receive LINE messages but will not be notified when they arrive. 

 

Tap here to open the Authorized apps screen from your smartphone. 

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Unsending messages toggle
You can unsend a message within 24 hours of sending it. This removes the message so that it can no longer be seen by anyone in the chat where it was sent, even after it has been read. To unsend a message, just tap and hold it, then select Unsend.

Important: 
- Even if you unsend a message, everyone in the chat will still be able to see a notification saying that you unsent it.
- Anything (e.g. text messages, photos) deleted in a chat room cannot be unsent.
- We will not be able to recover or unsend anything deleted from a chat room.

You can unsend text messages, stickers, photos, videos, voice messages, songs shared from LINE MUSIC, URLs, contact information, location information, and files.
Note: This feature cannot be used for call histories from LINE version 9.16.0 and later for Android.

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I accidentally deleted a message instead of unsending it toggle
There is no way to unsend anything (e.g. text messages, photos) that has already been deleted from a chat.

Please also understand that LINE is unable to recover, delete, or unsend messages on your behalf.

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Letter Sealing

About Letter Sealing key fingerprints toggle
Key fingerprints are unique encryption keys that Letter Sealing gives to each user so they can send messages to one another safely and securely.
Note: The actual keys are kept secret and will not appear in LINE chat rooms.

If your key fingerprint matches your friend's, it means your chat is securely encrypted. To check whether your key fingerprints match, follow the steps below.
Note: Key fingerprint confirmation is optional.

1. Tap the menu icon at the top of the chat screen.
2. Tap This chat is protected with Letter Sealing at the bottom of the screen.
3. Compare the key fingerprints on your device and your friend's device.
Note: To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.

If "This chat is protected with Letter Sealing" doesn't appear, it means Letter Sealing is turned OFF. To turn Letter Sealing ON, follow the steps in this Help article.

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The screen to verify my identity for Letter Sealing is not appearing toggle
When verifying your identity on the PC version of LINE, if the screen to enter the verification code for Letter Sealing does not appear on the smartphone version of LINE, try following the steps below.

1. Start the smartphone version of LINE.
2. Go to the Home tab > Settings > Privacy.
3. Turn Letter Sealing OFF, then turn it back ON again.

Afterwards, see the following Help article and try verifying your identity once again.

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The lock icon no longer appears at the top of a chat toggle
To check whether a chat is protected with Letter Sealing, tap the menu icon at the top of the chat screen.

If Letter Sealing is enabled, you'll see "This chat is protected with Letter Sealing" at the bottom of the screen.
Note: You'll also see a lock icon at the beginning of the sentence.

If "This chat is protected with Letter Sealing" doesn't appear, see this Help article.

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What is Letter Sealing? toggle
Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services like YouTube)
• Location information
• 1-on-1 voice/video calls
Note: We plan to expand Letter Sealing’s functionality in the future.

If you use LINE for PC after turning on Letter Sealing, you'll be required to verify your identity the first time you send a message.

For information about verifying your identity to use Letter Sealing on LINE for PC, see this Help article.

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Letter Sealing settings toggle
Letter Sealing is turned on by default.

If you're using the iOS version of LINE and Letter Sealing is turned on, you cannot preview messages.

We recommend keeping Letter Sealing turned on at all times in order to protect your messages; however, you can change the settings by following the steps below. 
Note: Be sure to follow the steps on the smartphone version of LINE. If you are accessing this Help article from your smartphone, tap here to move to the settings screen.

1. Tap Home > Settings > Privacy.
2. Turn OFF Letter Sealing.

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Get more out of chats

Schedules

Can I delete events? toggle
You can only delete events that you created yourself. Please also note if an event is not updated within a month from the last day it was edited, it will automatically be deleted.

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Can anyone edit an event? toggle
Anyone that was invited to an event can make edits.

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Can anyone send invites to an event? toggle
Yes, anyone can send invites to an event.

You can also send up to 30 invites at once.

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What is Send Message to Respondents? toggle
Send Message to Respondents allows you to send a chat message to all your friends that replied to your event invitation. However, if a respondent is not your friend on LINE you will not be able to send them a chat message.

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The friends that were invited to an event are not receiving the message I sent toggle
If the friends that were invited to an event appear but are not receiving your chat message, it is possible that they have the Unauthorized Apps setting turned OFF.

Messages sent from LINE Schedule can be received by following the steps below.

1. Go to the Home tab > Settings > Notifications.
2. Turn ON Unauthorized apps.

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Notes/Albums

Deleting albums toggle
To delete an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "..." at the bottom right of the album you want to delete, or tap the album > the options icon at the top right of the screen.
3. Tap Delete album > Delete.

To delete photos in an album:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap the album > the options icon at the top right of the screen > Select photos.
3. Select the photos you want to delete, then tap the trash can icon at the bottom left of the screen > Delete.
Note: If you want to select all of the photos, tap Select all.

Please keep in mind that once an album or photo is deleted, it cannot be restored.

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Adding photos to albums toggle
To add photos to an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. At the bottom right of an album, tap "..." > Add photos.
3. Select the photos you want to add, then tap Next > Add.

You can also add photos sent in a chat room to albums. To do so:
1. Tap and hold a photo, then tap Album > Save.
2. Choose the album you want to save the photo in, then tap Add.

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How many albums can I create? toggle
Up to 100 albums can be created per chat.

Additionally, a maximum of 1,000 photos can be added to each album (up to 300 photos at once).
Note: You can select up to 20 photos at a time when saving photos in a chat to an album by tapping and holding them.

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Creating notes toggle
To create a note: 
1. Tap the menu icon at the top of the chat screen > Notes.
2. Tap "+" at the bottom right of the screen > Write.
3. Enter the content you want to share, then tap Post at the top right.

You can also attach stickers, photos, videos, web links, and locations to your notes.
Note:
- Up to 20 stickers, photos, or videos can be attached per note.
- Only one location can be attached per note.
- Sound/animated stickers cannot be attached along with ordinary stickers.
- Only one sound/animated sticker can be attached per note.

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Editing and deleting Notes toggle
To edit or delete a Note, follow the steps below.
Note: You can only edit or delete your own posts.

1. Tap the Note you want to edit or delete.
2. Tap the options icon at the top right of the post.
3. Select Edit or Delete.


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Creating albums toggle
To create an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "+" at the bottom right of the screen.
3. Select the photos you want to save, and tap Next.
4. Enter an album name and tap Create.

Note:
- You can enter up to 50 characters for an album name.
- If you don't enter an album name, the name will be the date the album was created by default. 
- The same album name can't be used more than once in the same chat.

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Saving photos from albums toggle
You can save specific photos or save the whole album.

To save an album:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "..." at the bottom right of the album you want to save, or tap the album > the options icon at the top right of the screen.
3. Tap Download album.

To download specific photos:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Select the album, and tap the options icon at the top right of the screen > Select photos.
3. Select the photos you want to save, and tap the download icon at the bottom right of the screen.
Note: To save your selected photos to Keep, tap the second icon from the right at the bottom of the screen.

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Turning Note notifications OFF toggle
Notifications for notes are sent to you as push notifications. You can also check them from the bell menu on Timeline.

To turn Note notifications OFF: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Turn Note notifications OFF.

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How notes appear on Timeline toggle
Notes will only appear on Timeline for the groups or friends you choose to share them with. Please rest assured that other users will not be able to see your notes on Timeline.

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Renaming albums toggle
To rename an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "..." at the bottom right of the album you want to rename, or tap the album > the options icon at the top right of the screen.
3. Tap Rename album.
4. Enter an album name and tap Rename. 

Note:
- You can enter up to 50 characters for an album name.
- The same album name cannot be used more than once in the same chat.

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What should I do if I accidentally deleted an album? toggle

Once an album is deleted, it can’t be restored.

 

Your friends in the same chat room will also be unable to view the deleted album.

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Sharing photos in an album toggle
You can share photos saved in albums with friends/groups, on Timeline, or with other apps.
Note: You can share up to 20 photos at a time.

To share photos:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Select the album, and tap the options icon at the top right of the screen > Select photos.
3. Select the photos you want to share, then tap the share icon at the bottom of the screen.
4. Choose a friend/group to share with and tap Share, or select Share on Timeline/Share in other app.

You can send a message at the same time if you're sharing with a friend or group. Just enter your message in the text box at the bottom of the screen, then tap Share.

If you don't see the friend/group you want to share photos with, select them from More and tap Share.

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Searching chat room notes toggle
To search notes: 
1. Tap the menu icon at the top of the chat screen > Notes.
2. Type what you're looking for in the search box at the top of the screen.

You can search for:
• Text
• Members who created notes (by entering "@" followed by a username)
• Hashtags (by entering "#" followed by a keyword)

Note: The search bar only appears on the Notes menu screen.

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Polls

Creating polls toggle
Please follow the steps below to create a poll:
 
1. Open the group or multi-person chat that you want to make a poll in.
2. At the bottom of the chat screen, tap "+" > Poll.

If you've created polls in the same chat before:
3. Tap "+" at the bottom right of the list to create a new poll.

If you want to let every chat member know about the poll you made, please see this help article.

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What kind of polls can I create? toggle
On the poll creation screen, select Text to enter your own options. You can also create poll options using your own text and images.

Select the Date tab to create poll options for different dates. You can also allow users to vote anonymously and to select multiple options.

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Editing polls toggle
If no one has voted in a poll yet, it can still be edited by the person who created it. After someone has answered a poll, it can no longer be edited.

You can allow anyone in the chat room to add poll options by checking "Allow new options" when you create a new poll.
Note: In this case, options can be added even after people have answered the poll.

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How can I view polls created by other users? toggle
When a poll is created, a notification message will appear in the chat room. For group chats, it will also be automatically added in Notes.

You can view old polls by tapping the + icon on the bottom of the chat screen > Poll. For group chats, you can also check old polls in Notes.

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What happens when a poll ends? toggle
A message will appear in the chat room announcing that the poll has closed once the set closing date has ended, or if the creator of the poll chooses to end it.

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Can I delete a poll? toggle
You are only able to delete polls that you have created yourself. You cannot delete a poll created by another group member.

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Notifications

Notification issues

I got a notification but didn't receive any messages toggle
After you get a notification, it may take some time before you receive the actual message.

If you're still having trouble, please try the following:

• Go back to the list of chats and then reopen the chat room you're having issues with.
• Restart your device.
• Update the LINE app here.
• Check or disable any web limiting or filtering services you may have in place.
Note: Consult your mobile phone carrier for more information about web limiting and filtering services.

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Notifications are delayed or not received toggle
If you're not receiving notifications properly, please see the following Help articles and make sure your LINE notification settings are configured correctly.




Notifications may be delayed or not arrive at all depending on the status of your device's signal or your Wi-Fi connection.

You may also have issues with notifications if there is not enough memory available on your device. Please try the following troubleshooting tips:

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app from this link.

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Issues with notification sounds and vibrations toggle
First, check if the setting for your notification sounds is configured correctly.


Please understand that on some devices, the default sound may be used instead.

If you're still having trouble after checking the above, please try the following:

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app here.

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Issues with the appearance of the "N" mark and notification badges toggle
Depending on the strength of your network or Wi-Fi connection, the badge icon may be delayed or not appear at all.

Usually, the badge or "N" icon will stay on display until you start the app or check any new information that's been added.

If they're not showing up properly, please try the following:

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app here.

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I have notifications turned on but I'm not receiving them toggle
If you're not receiving notifications even though there are no issues with your network connection or your app/device settings, it means that the issue is not with LINE and must be with Apple's push notification service (APNs).

In this case, we will work with Apple to help find a solution for the issue. In the meantime, try offloading and reinstalling the LINE app to see if it fixes the problem.

To offload and reinstall LINE:
1. On your phone, tap Settings > General > iPhone Storage.
2. Tap LINE in your list of apps.
3. Tap Offload App > Offload App.
Note: Only the app will be offloaded and your data will remain intact.
4. After offloading the app, tap Reinstall App.

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Notification settings

Device notification settings toggle
Your device needs to be set up correctly for you to receive LINE notifications smoothly. Please follow the steps below to configure your settings.
Note: Some labels may differ depending on your device.

Notification settings
1. On your device, tap Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn Allow Notifications ON and configure each of the other settings.

Sound settings
1. On your device, tap Settings > Sounds.
2. Configure each setting.
Note: You will not be able to hear notification sounds if your device is in silent mode.

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I got a message from a company's official account that I didn't add as a friend toggle
You may get notification messages from the official accounts of companies. These are messages for telling you things like package delivery dates and when monthly bills are due.

The name of an official company account has a gray, blue, or green icon next to it. To make sure that a notification message is from an official account, check to make sure it has an icon with one of these colors.

Notification messages let you receive helpful information without having to add the official accounts of individual companies.
Note: This feature is turned on when you tap Agree on the "Regarding Usage of Your Information" screen. You can turn it off separately in your settings.

Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.

How notification messages work
First, a company sends a message transmission request to LINE's servers based on a customer's phone number. A notification message is then sent to the account of the LINE user with that phone number registered.

The phone number sent from the company is hashed, and the information that LINE Corporation receives is only used for the purpose of verifying the message recipient, after which it is promptly deleted.

There may be times when we need to verify your identity via text message before we can send a notification or in order to confirm notification content which includes your personal information.

Requirements for sending notification messages
Notification messages are sent when they meet the three requirements below:
• The phone number sent from the company matches one registered to an existing LINE account.
• The LINE account has the Receive notification messages setting turned ON.
• The LINE account has not blocked the official account of the company sending the notification message.

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Home Notifications toggle
By tapping Notifications (the bell icon) at the top of the Home tab, you can see all of the updates to your Home.

You can configure the types of notifications you receive by tapping the settings icon at the top of the Notifications screen.

In Notifications, you can check:
• Friend updates.
See who you've added as a friend, who has added you, new friend recommendations, and birthday notifications.

• Updates from your Favorited friends.
Find out who's changed their display name, profile photo, profile cover photo, or status message.
Note: To add someone to your Favorites, tap the star icon on their profile screen.

• Group updates.
See when you've been invited to a group, everyone has joined a group you're in, or new members join a group.

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General LINE notification settings toggle
To configure your general notification settings:
1. Tap the Home tab > Settings > Notifications.
2. Turn Notifications ON.
3. Turn In-app sounds, In-app vibration, or any of the other settings ON or OFF as needed.
Note: Tap here to go to Notifications from your smartphone.

To configure your settings for incoming voice call notifications:
1. Tap the Home tab > Settings > Calls.
2. Turn Allow voice calls ON or OFF.
Note: Tap here to go to Calls on your smartphone.

To configure your settings for chat notifications:
1. Tap the menu icon at the top of the chat screen.
2. Tap Mute or Unmute.

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Pop-up notification settings toggle

You can change your pop-up notification settings by following the steps below.

 

To show/hide message previews in pop-up notifications:

1. Tap the Home tab > Settings > Notifications.

2. Tap Message previews to turn the setting ON or OFF.

Tap here to open the Settings menu from your smartphone.

 

To configure how and where pop-up notifications appear:

1. On your device, tap Settings > Notifications.

2. Tap LINE in your list of apps.

3. Adjust the settings you want to change.

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Authorized apps notification settings toggle
To configure notification settings for LINE authorized apps:
1. Go to the Home tab > Settings > Notifications > Authorized apps.
2. Select the app you want to configure notification settings for.
3. Turn Messages and Notifications ON or OFF.

Tap here to open the Authorized apps screen from your smartphone.

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Temporarily disabling notifications toggle
To temporarily disable notifications:
1. Go to the Home tab > Settings > Notifications.
2. Tap Mute, then select Mute for one hour or Mute until 8 am. 
Note: To enable notifications again, tap Mute again and select Off.
 
Tap here to open the Settings menu from your smartphone.

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Timeline notification settings toggle

To configure your Timeline notification settings:
1. Go to the Home tab > Settings > Notifications.
2. Tap Timeline Notification to switch notifications ON or OFF.

 

Tap here to open the Settings menu on your smartphone.

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LINE Pay notification settings toggle

To configure your LINE Pay notification settings:
1. Go to the Home tab > Settings > Notifications.
2. Tap LINE Pay to switch notifications ON or OFF. 

 

Tap here to open the Settings menu on your smartphone.

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Turning notification messages on and off toggle
To change your settings for receiving notification messages: 
1. Tap the Home tab > Settings.
2. Tap Privacy.
3. Tap Provide usage data.
4. Tap Notification messages.
5. Turn Allow third-party notifications ON or OFF.

Turning Allow third-party notifications OFF will make it so you are unable to receive notification messages from any company's official account.

If you don't want to get notification messages from the official account of a certain company, please block that company's official account.

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Voice/video calls

Voice/video call issues

I can't make voice/video calls toggle
If you're experiencing issues with voice/video calls, it may be because:

• You're using an older version of LINE.
• You've blocked the friend you're calling, or they've blocked you.
• LINE's settings for Allow voice calls are turned OFF.
• You haven't added the person you're calling as a friend, or they haven't added you.
Note: Voice/video calls cannot be made if only one of you has added the other as a friend.
• Your device doesn't meet the recommended system requirements.
• The friend you're trying to call isn't using LINE.

If you've confirmed everything above but are still experiencing issues, try the troubleshooting techniques below:
• Update to the latest version of the LINE app here.
• Restart your device.

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My friend and I can't hear each other in calls toggle
As voice and video calls are made over an internet connection, you may not be able to hear the other party, or they may sound broken up in the cases listed below. Please ensure that you have a stable internet connection.

You and your friend may have trouble hearing each other in calls if:
• You are connected to a Wi-Fi network accessible by the general public. (We recommend using a 3G or 4G network.)
• You are updating apps, or uploading or downloading files.
• The signal is weak.
• Some router settings are affecting your connection.

To resolve the issue, please try the following (along with your friend):
1. Update the app to the latest version here.
2. Restart your device.
3. Turn your speaker off and on again, and try adjusting the volume.
4. Turn on "Receive Voice Calls" in LINE. For more information, see here.
5. If you're an iOS user, check the Microphone settings. For more information, see here.

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Issues with receiving calls and notifications toggle
Notifications for incoming and outgoing voice and video calls may not appear correctly depending on your connection. Please ensure that you have a stable internet connection.

Your notification settings may also be incorrect. Please refer to the articles below for more details:

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Making voice/video calls

Making voice/video calls toggle
You can make voice and video calls with your friends on LINE.

To make a call from your friend list:
1. Tap the friend you want to call.
2. Tap Voice call or Video call.
3. Tap Start.

To make a call from a chat:
Use one of the methods below.

• At the top right of the chat, tap the phone icon > Voice call or Video call.
• Tap your friend's profile icon > Voice call or Video call > Start.

If you're using a 3G or 4G network, you may be charged for the data used during a call. We recommend using a flat-rate data plan.

If call quality is low, try using a Wi-Fi connection.

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Are all voice/video calls free? toggle
Voice and video calls in LINE are free.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you, even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data that you use. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.
Note: With a flat-rate data plan, you will generally not be charged additional data fees when using a 3G, LTE, or Wi-Fi connection. For more details, check with your mobile service provider.

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Using Bluetooth devices with LINE toggle
Bluetooth devices can be used with LINE. Please understand, however, that we cannot guarantee such devices will work properly, as they rely on the performance of your smartphone.

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Recommended system specifications for using video call effects and filters toggle
See below for the recommended system specifications for using video call effects and filters.

Smartphones
• iOS 12.0 or later 
• Android 5.0 or later (not available on some devices)

iPads
• iPad 4 or later (iOS 12.0 or later)
Note: Effects are not available on devices equipped with processors earlier than the Apple A9.

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Recommended system specifications for group video calls toggle
See below for the recommended system specifications for making group video calls.

Smartphones
• iOS 12.0 or later 
• Android 5.0 or later (not available on some devices)

iPads
• iPad 4 or later (iOS 12.0 or later)

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Switching between friends in group video calls with seven or more people toggle
Up to six people can be shown on the same screen when making a group video call. You can switch to other participants by swiping left or right on the screen.
Note: Up to 500 people can participate in a video call.

Select and double tap a friend to see their full screen video. To switch another friend to full screen video, swipe left or right on the full screen video or the participants at the bottom of the screen.

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Starting group calls toggle
To make a call in a group or multi-person chat, follow the steps below.

To start a voice call:
1. Open a group or multi-person chat.
2. At the top right of the chat, tap the phone icon > Voice call.

To start a video call:
1. Open a group or multi-person chat.
2. At the top right of the chat, tap the phone icon > Video call.
3. Set a background, filter, or Avatar on the preview screen.
Note: If you haven't created an Avatar, see this Help article for information on how to create one.
4. Tap Join with video.
Note: Your profile photo will be displayed when you tap Join without video.

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How do I join an ongoing group call? toggle
Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.
- When you receive the message that the call is starting tap Join > OK.

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Sharing your screen in video calls toggle
To share your screen in a video call:
1. Tap the share screen icon at the bottom right of the screen.
2. Tap Your screen.
3. Tap Start Broadcast.
4. Go to the screen you want to share.

To stop sharing your screen, tap the red status bar at the top of the screen > Stop, or go back to the LINE app and tap End screen sharing > Stop Broadcast.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Changing your background in video calls toggle
To change your background in a 1-on-1 or group video call: 
1. Tap the video call screen.
2. At the bottom of the screen, tap the effects icon > the background icon.
3. Select a background photo.

You can add your own photos to use as a background by tapping "+" at the end of the list. Choose a photo, edit it any way you like, then tap Done.

To remove a background, tap the effects icon > the background icon, then select the no background icon.

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Requirements for sharing YouTube videos or your screen in voice/video calls toggle
You can share your screen and YouTube videos in voice/video calls if your device meets the following requirements.

Sharing YouTube videos
In group voice/video calls: LINE version 10.11.0 or later for iOS and Android

1-on-1 video calls: LINE version 10.21.0 or later for iOS and Android

Sharing your screen
In group video calls:
• iOS: iOS 12 or later and LINE version 10.7.0 or later
• Android: LINE version 10.7.0 or later
Note: This feature cannot be used on some Android devices.

1-on-1 video calls:
• iOS: iOS 12 or later and LINE version 10.21.0 or later
• Android: LINE version 10.7.0 or later 
Note: This feature cannot be used on some Android devices.

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Sharing a YouTube video in a voice/video call toggle
To share a YouTube video in a voice/video call, use one of the methods below.
Note: Some videos cannot be played.

Copy and share a URL
1. Exit the voice/video call screen and copy the YouTube video or playlist URL you want to share.
2. Go back to the voice/video call screen.
3. Tap the video that appears at the bottom of the screen.
4. Tap Share.

Search for a video and share it
1. Tap the share screen icon at the bottom right of the screen (and tap YouTube if you're in a video call).
2. Enter text in the search field and tap Search or the magnifying glass.
3. Tap the video you want to share.
4. Tap Share.

To stop sharing a YouTube video, tap "X" at the top right of the screen > Stop sharing.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Can I stop a screen or video that's being shared in a video call? toggle
There is no way to stop a screen or video that someone else is sharing in a video call.

If you don't want to see a shared screen or video, hide it by tapping "V" at the top right of the screen.

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Reporting people in LINE meetings toggle
You can report someone in a meeting for inappropriate behavior or for sharing inappropriate photos/videos.
Note: Rest assured that if you report someone, they won't be notified that you did so.

To report someone in a meeting: 
1. Tap and hold the person you want to report > Report.
2. Select the relevant reason > Report.
3. Choose whether or not to remove the person you reported.

You can also report someone by tapping the options icon at the top of the screen > Report. If a screen is being shared, tap the Report icon at the top of the screen.

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Blocking calls toggle
To block voice or video calls:
1. Go to the Home tab > Settings > Calls.
2. Turn Allow voice calls OFF.

Tap here to open the Settings menu from your smartphone.

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I don't want LINE calls to appear in my iPhone's call history toggle
To prevent LINE calls from appearing in your iPhone's call history:
1. Tap the Home tab> Settings > Calls.
2. Turn Integrated calling OFF.

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Pressing the iPhone power button ends my call toggle
If you don't want your calls to end when you press the power button on your iPhone, follow the steps below.

1. Tap the Home tab > Settings > Calls.
2. Turn Integrated calling OFF.

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