Help center

Sticker issues

I can't download or use stickers

If you can't download or use stickers, first try the following troubleshooting tips.

• Restart your device.

• Update the LINE app.

• Check your network connection.

• Delete any unnecessary apps and data on your device.

After doing the above, follow the steps below to try re-downloading the stickers.

1. Tap the Home tab > Settings > Stickers > Sticker set order.

2. Tap "-" to the left of the relevant stickers > Delete.

3. Return to the Stickers screen and tap My Stickers.

4. Tap the download icon to the right of the relevant stickers.

If the issue persists after you've tried everything above, please contact us via the Inquiry Form.

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Reporting creators' stickers or themes

Please follow the steps below to report creators' stickers or themes.

Note: The creator of the sticker set/theme you report won't be notified that you did so.

1. Select the sticker set or theme.

2. Tap Report at the bottom of the screen.

3. Select your reason for reporting the sticker set or theme, then tap Agree & send.

If the content you reported violates our Terms and Conditions of Use, we will take appropriate action.

Note: Please understand that we are unable to provide you with the results of our investigation or any action that we take.

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I don't see sticker suggestions

If no suggestions for stickers or emoji appear when you enter text, try the steps below.

1. From the Home tab, tap Settings > Chats > Display suggestions > Languages.

2. At the top right of the screen, tap Edit > "-" next to the languages you're using > Delete.

3. Re-download the languages.

You won't be able to delete the language that is currently set on your device. Try deleting and re-downloading the language after setting a different language on your device. For information on how to change the language on your device, see the following Apple Support page.

Change the language on your iPhone or iPad

If the issue persists after you've tried the steps above, try:

• Updating the app to the latest version.

• Using your standard OS keyboard.

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Sticker issues

I can't download or use stickers

Reporting creators' stickers or themes

I don't see sticker suggestions