Help Center

Creating/verifying accounts

Issues when verifying

I'm not receiving the verification SMS toggle

If you didn't receive the verification code text message, please try resending it or using the Call Me Instead option to verify your account.

If you cannot finish the verification process using your phone number, you can also verify your account using Facebook.

For more information on how to use each of these verification methods, please see the Help articles below:

About the Call Me Instead option

Creating a LINE account with Facebook

I'm not receiving the verification code text message (LINE versions earlier than 9.2.0)

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I don't see the screen to enter the verification code toggle

Some devices automatically enter the verification code that is sent via SMS.

If you can see your friends and chats lists after starting LINE, it means your account has been successfully verified.

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I get an error when entering the verification code toggle

If an error message appears during the verification process, please try restarting the app and your device. Please note an error message may appear if you stay on the verification screen for too long.

If the issue persists after doing so, please see the following articles:

How do I register using a phone number?
About Facebook verification

If you are still experiencing difficulties even after following the above, please contact us via the Inquiry Form.

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Receiving text messages or phone calls from an unknown number toggle

When you request a verification code, the LINE app will send you one via text message or phone call.

These verification codes are sent out using a system designated by LINE. The phone number used may appear as either a domestic or overseas number.

If you requested the verification code:

Please proceed with the verification process using the code that was sent to you.

If you received a verification code but didn't request one:

It’s possible someone entered your phone number by mistake. In this case, please disregard the text message or phone call.

Important: Even if you did not request a verification code, be sure to never share this code with anyone.

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I verified my phone number, but I see someone else's name toggle

If the phone number you use for verification has been registered to a LINE account before, the name registered to that account will appear. This lets you make sure the LINE account is yours before transferring it.

If the LINE account that appears isn't yours, please tap No, that's not me.

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Verification method

Creating a LINE account with Facebook toggle

We recommend registering your phone number to create a LINE account. However, if you cannot finish the verification process with a phone number, you can also create a new account using Facebook.

To create a new LINE account with Facebook:

1. Open the LINE app and tap Start.

2. On the phone number entry screen, tap Log in with Facebook.

3. Log in to Facebook.

Verifying an account with Facebook (LINE versions earlier than 9.2.0)

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About the Call Me Instead option toggle

Call Me Instead gives you another way to verify your phone number. Please use this option if you aren't able to receive the phone number verification code via text message.

When you tap Call Me Instead, you will receive an automated phone call that gives you a six-digit verification code. You can finish the verification process by entering that code into the LINE app.

About the Call Me Instead option (LINE versions earlier than 9.2.0)

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Using LINE on devices unable to receive text messages toggle

If your phone is unable to receive SMS, please verify your account via phone call or with Facebook.

Note: Verification by phone call is only available in some countries, and verification with Facebook is only available on iOS and Android.

If you are unable to carry out any of the processes above, you will not be able to create a LINE account.

Verify Using Phone Call

Verify Using Facebook

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Registering with a phone number toggle

To create a new LINE account, please follow the steps below.

Note: If you're using a device that can't be verified via text message or the Call Me Instead feature (such as an iPad), please consider verifying your LINE account with Facebook.

1. Open the LINE app and tap Start.

2. Confirm our Terms and Conditions of Use and Privacy Policy, then select your country, enter your phone number, and tap the arrow.

3. Enter the verification code you received via text message.

Note:

- On some devices, the verification code is entered automatically. In this case, please skip to step 4.

- If you see a message that says "Welcome back, [name]!" after entering the verification code, tap No, that's not me.

4. Tap No, create a new account.

5. Enter a name, set a profile photo, and tap the arrow.

6. Create a password and tap the arrow.

7. Choose whether or not to add friends from your contacts, then tap the arrow.

8. Confirm the "Regarding Usage of Your Information" consent screen.

For more information about creating an account, see the following Help articles:

Creating a LINE account with Facebook

I verified my phone number, but I see someone else's name

Registering with a phone number (LINE versions earlier than 9.2.0)

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Phone numbers that cannot be verified toggle

You need a device that can receive text messages or phone calls to verify your phone number.

Note: Even if your device meets these requirements, LINE accounts cannot be created or transferred with a virtual phone number.

If you cannot create or transfer an account with your preferred phone number, please use a Facebook account or a different phone number provided by a mobile service provider.

Note: If you register the same phone number to a different device, your previous LINE account will be deleted.

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Using multiple devices

Using the same account on more than one device toggle

With the smartphone version of LINE, the same account cannot be used on multiple devices. Only one phone number or email address can be used to verify one account per device. If you register the same phone number on a different device, the account on your previous device will automatically be deleted and you will no longer be able to use it.

You can use the same account on the PC and iPad versions of LINE by logging in with the same email address.

Using the PC version of LINE

Using the iPad version of LINE

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Account transfer

Email address and password

Transferring your account

Transferring your LINE account toggle

If you change devices, you can continue to use the same LINE account you were using before by transferring it to your new device.

To transfer your LINE account, you need to either:

• Have a phone number and password registered to your account; or

• Have your account linked with Facebook

Please make sure that your LINE account meets one of the requirements above.

For information on registering or checking your phone number, see the following Help articles:

Creating a password

Checking your registered phone number

How can I check or change my password?

For more information on linking your LINE account with Facebook, see this Help article.

For the steps to transfer your account, please see the following Help articles:

Transferring your account with a phone number

Transferring your account with Facebook

Transferring your LINE account (LINE versions earlier than 9.2.0)

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Transferring an account with Facebook toggle

To transfer your LINE account with Facebook, you need to have linked a Facebook account to it beforehand.

Also, be sure to turn ON the "Allow account transfer" setting the day you transfer your LINE account.

After doing the above, you can transfer your account by following the steps below.

1. Tap Start.

2. Tap Log in with Facebook and log in to your Facebook account.

3. On the message saying "You previously logged in to LINE with Facebook," tap Continue.

4. Continue verification on the "How to finish transferring your account" screen.

Note:

- For details about the "How to finish transferring your account" screen, see here.

- This screen will not appear in some cases.

5. When the message appears saying "Another device is already using this account," tap Delete & continue.

You'll see a phone number registration screen when following the steps above. We recommend registering your phone number, since it will make it easier to transfer your account in the future.

Note:

- For information about transferring your chat history, please see here.

- If you've checked the "How to finish transferring your account" screen details but can't continue verifying your account, please contact us here.

Transferring your account with Facebook (LINE versions earlier than 9.2.0)

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Data that can be transferred toggle

For a list of what data can and cannot be transferred along with your account, please see below.

Data that can be transferred:

• Friends and groups

• Notes and albums

• Profile settings (profile photo, display name, status message, ID)

• Timeline and Home posts

• Data saved in Keep (including images, videos, text, files)

• The right to use your LINE stickers and themes (including those received as gifts)

• Your purchase history of paid items, along with your Coin and LINE Point balances

• Data registered to authorized apps, including titles from LINE Games and LINE PLAY

Note:

- Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).

- If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.

Data that cannot be transferred:

• Chat history

Your chat history is not transferred with your account, so we recommend backing it up beforehand.

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How to transfer your LINE account when restoring your iPhone from a backup toggle

You still need to transfer your LINE account after restoring from an iTunes or iCloud backup.

To transfer your account:

1. Start LINE.

2. Tap Verify on the identity verification required screen.

3. Enter your registered email address and password, then tap OK.

4. Check the following if you see the “How to finish transferring your account” screen.

• If you can still use your previous device:

Turn ON the Allow account transfer setting and then tap Continue on your new device.

• If you can’t use your previous device:

Tap Get account transfer code, then enter the verification code that will be sent to your registered phone number by text message.

5. If you see the Update notice screen, tap Verify phone number or Log in with Facebook.

Please see the following if you have any issues:

If you're not receiving the account transfer code, please check here.

If an old email address appears or you see an error, please check here.

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Transferring your LINE account (if you can't receive text messages) toggle

If you can't receive text messages or phone calls (because you're using a data-only plan or SIM card, don't have a contracted phone number, etc.), you can transfer your account by following the steps below.

• Link your Facebook account to the mobile version of LINE before changing devices.

1. From the Friends or More tab, tap Settings > Account.

2. Tap Link next to Facebook.

Go to the Facebook link setting

Important: If you want to transfer your chat history as well, you need to back it up. For instructions on how to back up and restore your chat history, see this Help article.

• Tap "Log in with Facebook" on your new device and transfer your LINE account.

For the steps to transfer your account, see the following Help article:

Transferring an account with Facebook

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Transferring your account with a phone number toggle

Before transferring your account with a phone number, please be sure to:

• Set or confirm your password.

• Confirm or change your registered phone number.

• Back up your chat history.

Once you've made these preparations, please follow the steps below and transfer your account:

1. Tap Start.

2. Select your country, enter your phone number, and tap the arrow.

3. Enter the six-digit verification code (on Android devices, this code will be entered automatically).

4. Tap Yes, that's my account.

5. Enter your password, then tap the arrow > OK.

6. Choose whether or not to add friends from your contacts, then tap the arrow.

7. Choose whether or not to restore your chat history.

8. Confirm the "Regarding Usage of Your Information" consent screen.

Note: In some cases, this screen will not appear.

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Transferring your account with a different phone number toggle

To transfer your LINE account using a phone number that is not already registered to it, please follow the steps below.

Note: You will not be able to transfer your LINE account if you didn't set a password for it.

1. Tap Start.

2. Select your country, enter your phone number, and tap the arrow.

3. Enter the six-digit verification code (on Android devices, this code will be entered automatically).

Note: If you see a message that says "Welcome back, [name]!" after entering the verification code, tap No, that's not me.

4. On the "Already have an account?" screen, tap Yes, transfer my account.

5. Select a login method, enter the phone number or email address registered to your account, and tap the arrow.

6. Enter your password and tap the arrow.

7. Continue verification on the "How to finish transferring your account" screen.

Note: In some cases, this screen will not appear.

8. Confirm the account that is displayed and tap Log in.

9. Choose whether or not to add friends from your contacts, then tap the arrow.

10. Choose whether or not to restore your chat history.

11. Confirm the "Regarding Usage of Your Information" consent screen.

Note: In some cases, this screen will not appear.

Related Help articles:

Someone else's name appears when I verify my phone number

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Transferring your account if your phone number has changed toggle

Please see the information below that corresponds to your situation.

If you can still use LINE on your previous device:

Please change your registered phone number and try transferring your account.

For more information, please see the following Help articles:

Changing your registered phone number

Transferring your account with a phone number

If you don't have your previous device and didn't set a password for your LINE account:

In order to be able to transfer your account, you need to set a password in advance. If you did not set a password for your account, you will not be able to transfer it. In this case, please create a new LINE account.

For more information about creating a new LINE account, please see this Help article.

If you don't have your previous device but set a password for your LINE account:

You may be able to transfer your account. Please try doing so by referring to this Help article.

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Issues when transferring your account

Issues with transferring your account toggle

If your account is not successfully transferred, your friends, groups, and other data will be deleted.

Note: For more information about your friends and groups disappearing after transferring your account, see this Help article.

Even if your account data is lost, we may be able to transfer your purchased stickers and some other types of paid items if you contact us. To do so, please create a LINE account and send an inquiry from the following link:

Apply to restore items

The following can be transferred:

• The right to use your LINE stickers and themes (including those received as gifts)

• Your item purchase history and Coin balance

Note: Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).

• Your Credit balance purchased from LINE STORE

Note: Any account data that is not mentioned above (including your friends, chat history, and groups) cannot be transferred.

If you lost LINE Game items or data, please send an inquiry from within the relevant game app.

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I get an error when I enter my password toggle

If an error message appears when you enter your password, please make sure that:

• Your password doesn't include any unnecessary spaces.

• You entered only half-width characters.

• You didn't accidentally enter a similar looking character.

For example:

- 1 (one), I (capital 'i'), and l (lower-case 'L')

- 0 (zero), o (alphabet 'O')

- 9 (nine), q (lower-case 'Q')

• You entered the password correctly.

If you've checked everything above but still see an error message, please try resetting your password and then entering it again.

Note: You will not be able to reset your password if you didn't register an email address to your LINE account.

For steps on how to reset your password when transferring your account, please see this Help article.

I get an error when I enter my password (LINE versions earlier than 9.2.0)

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I get an error when I transferred my account toggle

If you see the following error messages, please wait 24-48 hours before trying again.

• Failed to register

• An error has occurred. Please try again later.

If any of the following error messages appears when you transfer your account, please refer to the Help article based on the relevant error you received.

• Either you have entered an invalid email address/password, or you have not registered your email address with LINE.

• Invalid phone number.

• Failed to connect with external services. Please try again later.

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When transferring my account, I got an error when I selected Log in with Facebook toggle

If you select Log in with Facebook and the error message "Failed to connect with external services. Please try again later." appears, it is possible that the Facebook account you registered to LINE and the account information you logged in with are different. Please check the Facebook account you registered to LINE and try once again.

If you received the error messages despite not entering your Facebook login information, please logout of your Facebook account from your device's web browser and the Facebook app and try entering your login information once again.

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I got an invalid phone number error toggle

If the error "Invalid phone number" appears, please wait 24-48 hours from the last time the error appeared before trying again.

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I can’t use LINE after restoring from an iTunes or iCloud backup toggle

The following are a few examples of being unable to use LINE after restoring from an iTunes or iCloud backup:

• An error appears and you can't use LINE.

• An old email address appears and you can’t use your account.

• You're not receiving the account transfer code.

• Entering your passcode doesn't unlock the app.

• The login screen repeatedly appears.

If you experience any of the above after restoring from an iTunes or iCloud backup, you may be able to resolve the issue by uninstalling LINE, and then reinstalling it from the App Store.

After reinstalling LINE, transfer your account by referring to the following Help article:

Setup after changing devices

If you’re able to use LINE on your previous device, try transferring your account after checking the information in the links below:

Transferring an account with an email address

Transferring an account with Facebook

If you want to transfer your chat history, see this Help article.

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My friends and groups disappeared when I tried to transfer my account toggle

If your friends and groups disappeared after transferring your account, it means that you did one of the following:

• Created a new account instead

• Transferred a different account by mistake

In either of the above cases, the account you had been using before will become inaccessible, and your data (including your friends and groups) will be deleted. We're sorry to say that this data cannot be restored.

Note: The same phone number and Facebook account can't be registered to multiple LINE accounts. If you use a phone number or Facebook account that’s already registered to LINE to create a new account or transfer a different one, the previous registration will be undone and the old account will become inaccessible.

Even if your old account data is lost, you can still continue using your purchased items, LINE Pay balance, LINE Points, and other billing information. For the steps to redownload your purchased items, please see this Help article.

For other issues with Timeline or Home, try the general solutions in this Help article.

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Account transfer verification

My account was restricted when I tried requesting an account transfer code toggle

An error message will appear if you repeatedly request an account transfer code in a short amount of time.

If the message "You have been temporarily restricted from requesting account transfer codes because you repeatedly requested them. Please try again later." appears when requesting a code, try again after 24 hours has passed.

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The “How to finish transferring your account” screen appeared toggle

Depending on your situation, you can transfer your account with any of the following methods:

If you can use LINE on your previous device before changing to a new device
On your previous device, start LINE and go to Settings > Account transfer > and turn ON the Allow account transfer setting. Afterwards, tap Continue on the "How to finish transferring your account" screen that will appear on your new smartphone.

If you can receive text messages on the phone number you registered to LINE
From the “How to finish transferring your account” screen, tap Get account transfer code. You will receive a text message to the phone number you registered on LINE. On your new smartphone, enter the account transfer code from the text message that was sent to you.

If you are using the PC version of LINE
From the “How to finish transferring your account” screen, tap Get account transfer code. An account transfer code will be sent to you in a chat message on LINE. After checking the message with the account transfer code, enter it on your new smartphone.

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I’m not receiving the account transfer code toggle

The account transfer code that you are asked to enter when you change phone numbers or choose to log in with Facebook, will be sent by text message to the phone number you registered on the account you want to transfer.
Note: A text message and a LINE chat message will be sent to you at the same time. You can see the account transfer code on platforms such as the PC version of LINE.

If you are not receiving the account transfer code by text message, it may be because:
• You have not registered a phone number to your LINE account.
• You canceled or changed your phone number and are not receiving text messages.

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LINE for PC

Using LINE for PC toggle

To use LINE for PC, you need to register an email address on the smartphone version of LINE. See this Help article for the steps to register an email address.

After registering an email address, download LINE for PC here.

Once you've downloaded LINE for PC, try logging in using the email address and password you registered on the smartphone version of LINE.

If you can't use LINE on your smartphone, you can sign up for a new account on LINE for PC. For more information, see this Help article.

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Disallowing logins to the PC version of LINE toggle

Please configure your login settings on your smartphone using the steps below:

1. Go to More > Settings > Account.

2. Tap Allow Login.

You can also open this menu by tapping this link from your smartphone.

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Checking if you're logged in to LINE for PC toggle

You can check if you're logged in to LINE for PC from your smartphone.

1. Go to the Friends or More tab > Settings > Account.

2. Tap Devices.

You can also open this menu by tapping this link from your smartphone.

You can also log out from the PC your account is currently signed in to by tapping Log out.

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LINE for iPad

Information for LINE versions earlier than 9.2.0

I'm not receiving the verification code text message toggle

If you are not receiving the verification code through SMS, please try resending it or verify using the automated call verification option. You can also verify using your Facebook account.

For detailed steps, please refer to the following articles:

Verify Using Phone Call

Verify Using Facebook

Resend Verification SMS

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Creating an account with a phone number toggle

Please follow the steps below to create a new LINE account.

Note: On iPads, the text message and Call me instead options cannot be used to verify your account. Please use a mobile phone or smartphone number that is not already registered on LINE to verify your account.

1. Start LINE and tap Sign up.

2. Confirm the Terms and Conditions of Use at the bottom of the screen.

3. Select your country, enter your phone number, and tap Verify phone number.

4. Tap OK to receive a verification text message.

5. Enter the verification code you received via text message and tap NEXT.

Note:

- On some devices, the verification code you receive via text message is entered automatically.

- On some devices, only the Call me instead option is available to verify the account.

6. Enter a display name and set a profile photo.

7. Select whether or not to add friends from your contacts, then tap Register.

8. Choose whether or not to register an email address.

Note: You will need to enter an email address if you decide to transfer your account, so we recommend registering one.

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About the Call Me Instead option toggle

Call Me Instead is another option you can use to verify your phone number.

Please try the following steps if you are unable to receive the verification SMS when verifying your phone number. By performing the following, you will be provided with a 4 digit verification code from the on call guidance.

If Call Me Instead does not appear, it means that verification of your phone number was automatically completed or this option is not available to you.

1. Start LINE and tap Log in or Sign up.

2. Select your country and enter your phone number, then tap Verify Phone Number.

3. On the Registration screen, tap Call Me Instead. You will receive a phone call to the phone number you entered.

4. Enter the 4 digit verification code provided by the on call guidance and tap Next.

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My device was lost or stolen toggle

If your phone is lost or stolen, please do the following. Please note that to do steps 2 and 3, you will need a mobile device on which you can install LINE.

1. Contact your mobile service carrier.
Inform your mobile service carrier of your situation and have them suspend your phone number or remotely lock your phone.

2. Transfer your LINE account.
LINE allows you to remotely retrieve the LINE account on your lost or stolen phone.

To do so, you will have to transfer the account. Please see the following article on how to do so.
https://help.line.me/line/ios/categoryId/50000439/

The LINE app for smartphones does not allow the same account to be accessed by multiple devices. Therefore, if you install LINE on another device and log in to it using the information of the account on your lost phone, the account will become unavailable on your lost phone automatically.

3. Verify again using the same phone number.
If you cannot transfer your account using step 2, you can remotely disable your LINE account by verifying a new account using the same phone number used on the lost or stolen device. If you are verified using Facebook instead of a phone number, please use step 2 instead.

For more details on creating a new account using phone number verification (and disabling the account on your lost or stolen device), please see the following article.
https://help.line.me/line/ios/?contentId=20001192

IMPORTANT
By deleting your account, all data associated with it, such as your purchased items, LINE Coins, phone number registered to LINE, friends and groups list, chat history, and registration with integrated apps (such as LINE GAME and LINE PLAY), will be deleted and cannot be restored.

4. Disable the account forcefully.
Accounts verified using phone numbers can be disabled forcefully. If you want us to do so, please inquire with us so we can provide you with a list of the documents required.

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I want to transfer my account, but I don’t know my password toggle

Unfortunately there is no way to check your password that will be required to transfer your account.

If you do not remember your password, please reset it by referring to the steps below:

1. Tap Log in.

2. Tap Forgot your password?

3. Enter the email address that was registered to your LINE account.

4. Tap OK.

If you are not receiving the password reset email or are unable to use your registered email address, please refer to the following Help articles:

Not receiving password reset email

Unable to use registered email address

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Transferring your LINE account toggle

To continue using your existing LINE account after changing to a new device, you need to have either registered an email address or linked it with a Facebook account on your previous device.

Please refer to the following articles regarding transferring your account:

Data that can be transferred

Transferring an account with an email address

Transferring an account with Facebook

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Verifying an account with Facebook toggle

If you are unable to verify your account using SMS or a phone call, you can also use your Facebook account.

Please follow the steps below to verify using Facebook:

1. Install LINE and tap Sign up on the initial start-up screen.

2. Tap Login with Facebook.

3. Log in to Facebook.

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Transferring your account with Facebook toggle

Before transferring your LINE account, please link your Facebook account to it and turn the Allow account transfer setting ON.

Once you've finished the preparations above, you can transfer your LINE account by referring to the following steps:

1. Install and start LINE, then tap Log in on the first screen that opens.

2. Tap Log in with Facebook.

3. Log in to Facebook.

4. On the message saying "You previously logged in to LINE with Facebook," tap Continue.

5. Tap Continue.

Note: In some cases, this screen will not appear.

6. On the message saying "Another device is already using this account," tap Delete & continue.

Note: If you're asked to register an email address, please do so.

A phone number registration screen will appear; please choose whether to register one.

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I get an error when I enter my email address and password toggle

If you see error messages saying you have entered an invalid email address/password or you have not registered your email address with LINE or to enter your email address correctly, please check the following.

- Did you enter any extra spaces?

- Did you enter everything in half-width characters?

- Did you mistakenly enter similar characters? (E.g. 1= one l = lower case L and I = capital i, 0 = zero and O = capital o, 9 = nine and q = lower case Q.)

- Did you enter an email address that you are using for a different service?

- Did you enter in your password correctly?

If you are still getting errors after checking the above, please follow the steps below to reset your password.

1. Tap Log in > Forgot your password?

2. Enter the email addressed you registered on LINE.

3. Tap OK.

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Transferring an account with an email address toggle

Before transferring your account, please register an email address to it.

To transfer your account with an email address, please refer to the following steps:

1. Start LINE and tap Log in.

2. Enter the email address and password registered on your previous device and tap OK.

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I want to transfer my account, but I forgot my email address toggle

If you cannot recall your email address when changing to a new device or reinstalling the app, you will not be able to use it to transfer your account.

If your LINE account is linked to a Facebook account, you can use it to transfer your account.

Linked with Facebook

Not Linked with Facebook

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Using LINE on an iPad toggle

The following are ways you can use LINE on iPad.

Using your smartphone LINE account on iPad

On the login screen, enter your email address and password that is registered on the smartphone version of LINE, and tap Login. If you wish to log in with a QR code, tap QR Code Login.

QR code login steps

If you wish to create a new account

Tap Sign up on the bottom right of the login screen and follow the prompts. Please refer to the following articles for steps on creating a new account. Please note that LINE requires a phone number or Facebook verification.

Phone number verification

Facebook verification

If you wish to carry over your account

Tap "If you have been using LINE on a non-smartphone device only" on the bottom of the screen and carry over your account.

Steps to carry over your account

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