Help Center

Creating/verifying accounts

Issues when verifying

I'm not receiving the verification code text message toggle

If you didn't receive the verification code text message, please try resending it or using the Call Me Instead option to verify your account.

If you cannot finish the verification process using your phone number, you can also verify your account using Facebook.

For more information on how to use each of these verification methods, please see the Help articles below:

About the Call Me Instead option

Creating a LINE account with Facebook

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I don't see the screen to enter the verification code toggle

Some devices automatically enter the verification code that is sent via SMS.

If you can see your friends and chats lists after starting LINE, it means your account has been successfully verified.

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I get an error when entering the verification code toggle

If an error message appears during the verification process, please try restarting the app and your device. Please note an error message may appear if you stay on the verification screen for too long.

If the issue persists after doing so, please see the following articles:

How do I register using a phone number?
About Facebook verification

If you are still experiencing difficulties even after following the above, please contact us via the Inquiry Form.

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Receiving text messages or phone calls from an unknown number toggle

When you request a verification code, the LINE app will send you one via text message or phone call.

These verification codes are sent out using a system designated by LINE. The phone number used may appear as either a domestic or overseas number.

If you requested the verification code:

Please proceed with the verification process using the code that was sent to you.

If you received a verification code but didn't request one:

It’s possible someone entered your phone number by mistake. In this case, please disregard the text message or phone call.

Important: Even if you did not request a verification code, be sure to never share this code with anyone.

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I verified my phone number, but I see someone else's name toggle

If the phone number you use for verification has been registered to a LINE account before, the name registered to that account will appear. This lets you make sure the LINE account is yours before transferring it.

If the LINE account that appears isn't yours, please tap No, that's not me.

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Verification method

Creating a LINE account with Facebook toggle

We recommend registering your phone number to create a LINE account. However, if you cannot finish the verification process with a phone number, you can also create a new account using Facebook.

To create a new LINE account with Facebook:

1. Open the LINE app and tap Start.

2. On the phone number entry screen, tap Log in with Facebook.

3. Log in to Facebook.

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About the Call Me Instead option toggle

Call Me Instead gives you another way to verify your phone number. Please use this option if you aren't able to receive the phone number verification code via text message.

When you tap Call Me Instead, you will receive an automated phone call that gives you a six-digit verification code. You can finish the verification process by entering that code into the LINE app.

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Using LINE on devices unable to receive text messages toggle

If your phone is unable to receive SMS, please verify your account via phone call or with Facebook.

Note: Verification by phone call is only available in some countries, and verification with Facebook is only available on iOS and Android.

If you are unable to carry out any of the processes above, you will not be able to create a LINE account.

Verify Using Phone Call

Verify Using Facebook

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Creating a new account toggle

You need a device that can receive text messages or phone calls to create a new LINE account.

To create a new account:

1. Open LINE and tap Sign up.

2. Confirm the Terms and Conditions of Use and Privacy Policy, then enter your phone number and tap the arrow.

3. Enter the verification code you received via text message.

Note:

- On some devices, the verification code is entered automatically. In this case, please skip to step 4.

- If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me.

4. Tap No, create a new account.

5. Enter a name, set a profile photo, and tap the arrow.

6. Create a password and tap the arrow.

7. Choose whether to add friends from your device's contacts, then tap the arrow.

8. Choose whether to verify your age.

Note: If you're using LINE version 9.10.0 or later and have already verified your age, this screen will not appear.

9. Confirm the "Regarding Usage of Your Information" consent screen.

If you see someone else's name after verifying your phone number, see this Help article.

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Phone numbers that cannot be verified toggle

You need a device that can receive text messages or phone calls to verify your phone number.

Note: Even if your device meets these requirements, LINE accounts cannot be created or transferred with a virtual phone number.

If you cannot create or transfer an account with your preferred phone number, please use a Facebook account or a different phone number provided by a mobile service provider.

Note: If you register the same phone number to a different device, your previous LINE account will be deleted.

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Using multiple devices

Using the same account on more than one device toggle

With the smartphone version of LINE, the same account cannot be used on multiple devices. Only one phone number or email address can be used to verify one account per device. If you register the same phone number on a different device, the account on your previous device will automatically be deleted and you will no longer be able to use it.

You can use the same account on the PC and iPad versions of LINE by logging in with the same email address.

Using the PC version of LINE

Using the iPad version of LINE

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Account transfer

Email address and password

Transferring your account

Transferring your LINE account toggle

If you change devices, you can keep using your existing LINE account by transferring it to your new device.

To transfer your LINE account, you need to have one of the following:

• A phone number, email address, and password registered to LINE

• A Facebook account linked to LINE

Please make sure that your LINE account meets one of the requirements above.

For more information about checking or changing your phone number, email address, and password registered to LINE see the following Help articles:

Changing your phone number

Checking your registered email address

Creating a password

Checking/changing your password

For more information on linking your LINE account with Facebook, see this Help article.

For the steps to transfer your account, see the Help articles below:

Transferring your account with a phone number

Transferring your account with Facebook

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Transferring your account with Facebook toggle

To transfer your LINE account with Facebook, you need to have a Facebook account linked in advance. Also, be sure to turn ON the "Allow account transfer" setting the day you transfer your LINE account.

After doing the above, you can transfer your account by following the steps below:

1. Open LINE and tap Start.

2. Tap Log in with Facebook and log in to your Facebook account.

3. On the message saying "You previously logged in to LINE with Facebook," tap Continue.

4. Continue verification on the "How to finish transferring your account" screen.

Note:

- For details about the "How to finish transferring your account" screen, see here.

- This screen may not appear in some cases.

5. On the message saying "Another device is already using this account," tap Delete & continue.

6. Tap Yes, restore my chats > Continue.

Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your previous device before transferring your account.

7. Choose whether to restore your chat history.

8. Choose whether to add friends from your contacts, then tap the arrow.

You'll see a phone number registration screen when following the steps above. We recommend registering your phone number, since it will make it easier to transfer your account in the future.

Note:

- For information about transferring your chat history, see here.

- If you've checked the "How to finish transferring your account" screen details but cannot continue verifying your account, contact us here.

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Data that can be transferred toggle

For a list of what data can and cannot be transferred along with your account, please see below.

Data that can be transferred:

• Friends and groups

• Notes and albums

• Profile settings (profile photo, display name, status message, ID)

• Timeline/profile posts

• Data saved in Keep (including images, videos, text, files)

• The right to use your LINE stickers and themes (including those received as gifts)

• Your purchase history of paid items, along with your Coin and LINE Point balances

• Data registered to authorized apps, including titles from LINE Games and LINE PLAY

Note:

- Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).

- If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.

Data that cannot be transferred:

• Chat history

Your chat history is not transferred with your account, so we recommend backing it up beforehand.

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How to transfer your LINE account when restoring your iPhone from a backup toggle

You still need to transfer your LINE account after restoring from an iTunes or iCloud backup.

To transfer your account:

1. Start LINE.

2. Tap Verify on the identity verification required screen.

3. Enter your registered email address and password, then tap OK.

4. Check the following if you see the “How to finish transferring your account” screen.

• If you can still use your previous device:

Turn ON the Allow account transfer setting and then tap Continue on your new device.

• If you can’t use your previous device:

Tap Get account transfer code, then enter the verification code that will be sent to your registered phone number by text message.

5. If you see the Update notice screen, tap Verify phone number or Log in with Facebook.

Please see the following if you have any issues:

If you're not receiving the account transfer code, please check here.

If an old email address appears or you see an error, please check here.

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Transferring your LINE account (if you can't receive text messages) toggle

If you can't receive text messages or phone calls (because you're using a data-only plan or SIM card, don't have a contracted phone number, etc.), you can transfer your account by following the steps below.

• Link your Facebook account to the mobile version of LINE before changing devices.

1. From the Friends or More tab, tap Settings > Account.

2. Tap Link next to Facebook.

Go to the Facebook link setting

Important: If you want to transfer your chat history as well, you need to back it up. For instructions on how to back up and restore your chat history, see this Help article.

• Tap "Log in with Facebook" on your new device and transfer your LINE account.

For the steps to transfer your account, see the following Help article:

Transferring an account with Facebook

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Transferring your account with a phone number toggle

Before transferring your account with a phone number, be sure to:

• Confirm or change your registered phone number.

• Register or confirm your email address.

• Set or confirm your password.

• Back up your chat history.

When you're all ready, transfer your account by following the steps below:

1. Open LINE and tap Start.

2. Select your country, enter your phone number, and tap the arrow.

3. Enter the six-digit verification code.

4. Tap Yes, that's my account.

5. Enter your password and tap the arrow.

6. Tap Yes, restore my chats > Continue.

Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your previous device before transferring your account.

7. Choose whether to restore your chat history.

8. Choose whether to add friends from your contacts, then tap the arrow.

9. Confirm the "Regarding Usage of Your Information" consent screen.

Note: In some cases, this screen won't appear.

If your phone number will change when you transfer your account, see this Help article.

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Transferring your account if your phone number has changed toggle

Please see the information below for your situation.

If you can still use LINE on your previous device:

Change your registered phone number and transfer your account.

Note: You'll need to enter your password to transfer your LINE account, so be sure to check it beforehand.

For more information, please see the following Help articles:

Changing your phone number

How can I check or change my password?

Transferring your account with a phone number

If you don't have your previous device and didn't set a password for your LINE account:

In order to transfer your account, you need to have a password set in advance. If you didn't set a password, you will not be able to transfer your LINE account. In this case, please create a new account.

For more information about creating a new LINE account, please see this Help article.

If you don't have your previous device but set a password for your LINE account:

You may be able to transfer your account by referring to this Help article.

If you forgot your password:

You can reset it as long as you registered an email address to your LINE account beforehand. For more information on resetting your password, please see this Help article.

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Transferring your account with a different phone number toggle

Before you transfer your LINE account with a phone number that's different from the one you have registered, be sure to:

• Turn ON the Allow account transfer setting.

• Register or confirm your email address.

• Set or confirm your password.

• Back up your chat history.

When you're all ready, transfer your account by following the steps below:

1. Open LINE and tap Start.

2. Select your country, enter your phone number, and tap the arrow.

3. Enter the six-digit verification code.

Note: If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me.

4. On the "Already have an account?" screen, tap Yes, transfer my account.

5. Select a login method, enter the phone number or email address registered to your account, and tap the arrow.

6. Enter your password and tap the arrow.

7. Continue verification on the "How to finish transferring your account" screen.

8. Confirm the account that is displayed and tap Log in.

9. Tap Yes, restore my chats > Continue.

Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your previous device before transferring your account.

10. Choose whether to restore your chat history.

11. Choose whether to add friends from your contacts, then tap the arrow.

12. Confirm the "Regarding Usage of Your Information" consent screen.

Note: In some cases, the screens mentioned in steps 7 and 12 won't appear.

If you see someone else's name after verifying your phone number, see this Help article.

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Issues when transferring your account

I haven't received my password setup code toggle

Your password setup code will be sent in a chat message to the LINE account you're trying to transfer. Please start LINE on your previous device and check the password setup code in the message you received.

Note: If you're using the LINE account you want to transfer on LINE for PC or iPad in addition to your smartphone, you can also check for the chat message there.

If you can't confirm the password setup code, there will be no way to transfer your LINE account. In this case, please sign up for a new account.

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Issues with transferring your account toggle

If your account is not successfully transferred, your friends, groups, and other data will be deleted.

Note: For more information about your friends and groups disappearing after transferring your account, see this Help article.

Even if your account data is lost, we may be able to transfer your purchased stickers and some other types of paid items if you contact us. To do so, please create a LINE account and send an inquiry from the following link:

Apply to restore items

The following can be transferred:

• The right to use your LINE stickers and themes (including those received as gifts)

• Your item purchase history and Coin balance

Note: Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).

• Your Credit balance purchased from LINE STORE

Note: Any account data that is not mentioned above (including your friends, chat history, and groups) cannot be transferred.

If you lost LINE Game items or data, please send an inquiry from within the relevant game app.

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I get an error when I enter my email address or password toggle

Please make sure that:

• Your password doesn't include any unnecessary spaces.

• You entered only half-width characters.

• You didn't accidentally enter a similar looking character.

For example:

- 1 (one), I (capital 'i'), and l (lower-case 'L')

- 0 (zero), o (alphabet 'O')

- 9 (nine), q (lower-case 'Q')

• You entered the password correctly.

If you've checked everything above but still see an error message, please try resetting your password and then entering it again.

Note: You will not be able to reset your password if you didn't register an email address to your LINE account.

For the steps to reset your password when transferring your account, please see this Help article.

For iOS users:

If an error message appears when you restore data from iTunes or iCloud, please see this Help article.

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I get an error when I try to transfer my account toggle

Please see the instructions below the relevant error message that appears when you try transferring your account.

• Unable to sign up.

• An unknown error occurred. Please try again later.

• Verification is temporarily blocked. Please try again later.

Try again one to two days after the error occurs.

• Invalid password.

• We couldn't find any accounts registered to the email address you entered.

• Please enter a valid email address.

• Invalid email address or password.

Please refer to this Help article for details.

• Invalid phone number.

Please refer to this Help article for details.

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I got an error when I tried to transfer my account by selecting Log in with Facebook toggle

If you select Log in with Facebook and you see the error message "Failed to connect with external services. Please try again later," it's possible that the Facebook account you tried to log in with was different from the one registered to your LINE account. Please try logging in again after checking your Facebook account registered to LINE.

If you see this error message even though you didn't enter your Facebook login information, log out of your Facebook account from your device's web browser and the Facebook app, then try logging in with Facebook again.

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I got an invalid phone number error toggle

If the error "Invalid phone number" appears, please wait 24-48 hours from the last time the error appeared before trying again.

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I can’t use LINE after restoring from an iTunes or iCloud backup toggle

If you experience any of the issues listed below after restoring from an iTunes/iCloud backup, try offloading and reinstalling the LINE app.

• An error appears and you can't use LINE.

• An old email address appears and you can't use your account.

• Entering your passcode doesn't unlock the app.

• The login screen repeatedly appears.

• You have notifications turned ON, but are not receiving them.

To offload and reinstall LINE:

1. On your phone, tap Settings > General > iPhone Storage.

2. Tap LINE in your list of apps.

3. Tap Offload App > Offload App.

Note: Only the app will be offloaded and your data will remain intact.

4. After offloading the app, tap Reinstall App.

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My friends and groups disappeared when I tried to transfer my account toggle

If your friends and groups disappeared after transferring your account, it means that you did one of the following:

• Created a new account instead

• Transferred a different account by mistake

In either of the above cases, the account you had been using before will become inaccessible, and your data (including your friends and groups) will be deleted. We're sorry to say that this data cannot be restored.

Note: The same phone number and Facebook account can't be registered to multiple LINE accounts. If you use a phone number or Facebook account that’s already registered to LINE to create a new account or transfer a different one, the previous registration will be undone and the old account will become inaccessible.

Even if your old account data is lost, you can still continue using your purchased items, LINE Pay balance, LINE POINTS, and other billing information. For the steps to redownload your purchased items, please see this Help article.

For other issues with Timeline or your profile, try the general solutions in this Help article.

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Account transfer verification

My account was restricted when I tried requesting an account transfer code toggle

An error message will appear if you repeatedly request an account transfer code in a short amount of time.

If the message "You have been temporarily restricted from requesting account transfer codes because you repeatedly requested them. Please try again later." appears when requesting a code, try again after 24 hours has passed.

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The “How to finish transferring your account” screen appeared toggle

Depending on your situation, you can transfer your account with any of the following methods:

If you can use LINE on your previous device before changing to a new device
On your previous device, start LINE and go to Settings > Account transfer > and turn ON the Allow account transfer setting. Afterwards, tap Continue on the "How to finish transferring your account" screen that will appear on your new smartphone.

If you can receive text messages on the phone number you registered to LINE
From the “How to finish transferring your account” screen, tap Get account transfer code. You will receive a text message to the phone number you registered on LINE. On your new smartphone, enter the account transfer code from the text message that was sent to you.

If you are using the PC version of LINE
From the “How to finish transferring your account” screen, tap Get account transfer code. An account transfer code will be sent to you in a chat message on LINE. After checking the message with the account transfer code, enter it on your new smartphone.

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I’m not receiving the account transfer code toggle

The account transfer code that you are asked to enter when you change phone numbers or choose to log in with Facebook, will be sent by text message to the phone number you registered on the account you want to transfer.
Note: A text message and a LINE chat message will be sent to you at the same time. You can see the account transfer code on platforms such as the PC version of LINE.

If you are not receiving the account transfer code by text message, it may be because:
• You have not registered a phone number to your LINE account.
• You canceled or changed your phone number and are not receiving text messages.

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LINE for PC

Using LINE for PC toggle

To use LINE for PC, you need to register an email address on the smartphone version of LINE. See this Help article for the steps to register an email address.

After registering an email address, download LINE for PC here.

Once you've downloaded LINE for PC, try logging in using the email address and password you registered on the smartphone version of LINE.

If you can't use LINE on your smartphone, you can sign up for a new account on LINE for PC. For more information, see this Help article.

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