If you are not receiving the verification code through SMS, please try resending it or verify using the automated call verification option. You can also verify using your Facebook account.
For detailed steps, please refer to the following articles:
Help
Create new account/account transfer
Create new account/verification
Issues when verifying
If an error message appears during the verification process, please try restarting the app and your device. Please note an error message may appear if you stay on the verification screen for too long.
If the issue persists after doing so, please see the following articles:
If you are still experiencing difficulties even after following the above, please contact us via the following form.
Verification method
If you are unable to verify your account using SMS or a phone call, you can also use your Facebook account.
Please follow the steps below to verify using Facebook:
1. Install LINE and tap Sign up on the initial start-up screen.
2. Tap Login with Facebook.
3. Log in to Facebook.
Call Me Instead is another option you can use to verify your phone number.
Please try the following steps if you are unable to receive the verification SMS when verifying your phone number. By performing the following, you will be provided with a 4 digit verification code from the on call guidance.
If Call Me Instead does not appear, it means that verification of your phone number was automatically completed or this option is not available to you.
1. Start LINE and tap Log in or Sign up.
2. Select your country and enter your phone number, then tap Verify Phone Number.
3. On the Registration screen, tap Call Me Instead. You will receive a phone call to the phone number you entered.
4. Enter the 4 digit verification code provided by the on call guidance and tap Next.
If your phone is unable to receive SMS, please verify your account via phone call or with Facebook.
Note: Verification by phone call is only available in some countries, and verification with Facebook is only available on iOS and Android.
If you are unable to carry out any of the processes above, you will not be able to create a LINE account.
Please follow the steps below. While you cannot verify with SMS or voice call on iPad, you can verify your account using the phone number for a smartphone that is not registered to LINE.
1. Start LINE and tap New user.
2. Select the country and enter your phone number and tap NEXT.
3. Please read our Terms of Use and Privacy Policy and tap NEXT.
4. Tap OK to send yourself a verification SMS.
5. Enter the verification code you received via SMS and tap NEXT.
On some devices, the verification code you receive will be entered automatically. On some devices, only the automated call verification feature is available.
6. Select whether or not to use your contacts list to enable your friends who are already using LINE to be automatically added to your Friends list.
7. Enter your display name and a profile photo, and tap Register.
8. Select whether or not to register your email address. To carry over your account, you are required to register your email address.
Using multiple devices
The same LINE account cannot be used on multiple smartphones. Each phone number and email address can only be used on one device. If you verify LINE on another device using the same phone number, the account on your previous device will be deleted automatically and you will no longer be able to access it.
You can use the same account you use on your smartphone on your PC or iPad by logging in with your email address on the respective versions for PC and iPad.
Account transfer
Email address & password
Unfortunately there is no way to check your password that will be required to transfer your account.
If you do not remember your password, please reset it by referring to the steps below:
1. Tap Log in.
2. Tap Forgot your password?
3. Enter the email address that was registered to your LINE account.
4. Tap OK.
If you are not receiving the password reset email or are unable to use your registered email address, please refer to the following Help articles:
If you are not able to use your email address and do not remember your password, you will not be able to use them to transfer your account after changing devices or reinstalling the app.
If your LINE account is linked with Facebook, you will be able to transfer it using your Facebook account.
If you are not receiving the password reset email, please check the following:
• Is your registered email address entered correctly?
• Did you enter an email address different from the one you registered?
• Are you trying to send the password reset email repeatedly within a short period of time? Please wait approximately 24 hours between attempts.
• Was the email sent to your spam, junk, or other folders?
• Do you have spam filters in place? Please try disabling them.
• Do you have settings in place to only receive emails from certain domains? If so, please add “line.me” to your list of accepted domains.
• Does the email address you are using comply to RFC standards? The following are examples of email addresses that do not comply to RFC standards.
- Addresses with a dot (.) right before the @ symbol: abcd.@xxx.com
- Addresses with consecutive dots (.): ab..cd@xxx.com
- Addresses that begin with a hyphen (-): -abcd@xxx.com
If your LINE account is linked with Facebook, you will be able to transfer it using your Facebook account.
If you cannot recall your email address when changing to a new device or reinstalling the app, you will not be able to use it to transfer your account.
If your LINE account is linked to a Facebook account, you can use it to transfer your account.
Transferring your account
In order to transfer your LINE account, you will need to have the following set up BEFORE changing devices. We recommend writing down your registered email address and password from steps 1 and 2 before moving on to step 3 and 4.
Check out this video for the entire account transfer process.
1. Have an email address registered to your LINE account.
To check your registered email address, please see this article.
2. Set a password when you registered your email address.
You will not be able to view your password on your device.
If you have forgotten your password, please see this article.
If your registered email address is no longer available and you have forgotten your password, please see this article.
3. Turn ON the Allow Account Transfer setting.
This step is not required if your registered phone number will not change.
For more information about the Allow Account Transfer setting, please see this article.
4. Back up your chat history.
How do I back up my chats? (Android)
Backing up and restoring chats (iOS)
Before changing devices, it should be noted that you cannot transfer your chat history or Coin balance between different OSes (e.g. Android to iOS and vice versa).
After changing devices, please install the LINE app on your new device and select Log in to transfer your account.
See here for STEP 2.
Install the LINE app on your new device and transfer your account by following the steps below:
Check out this video for the entire account transfer process.
1. Start the LINE app and tap Log in.
2. Enter the email address and password you confirmed on your previous device and tap OK.
3. Enter your phone number, confirm the verification code sent by text message or phone call and proceed to the next step.
4. Tap Continue.
Note: Steps 3 and 4 may not appear in some cases.
That is all there is to transfer your account.
If you experience any other issues, please see our Help articles here.
To continue using your existing LINE account after changing to a new device, you need to have either registered an email address or linked it with a Facebook account on your previous device.
Please refer to the following articles regarding transferring your account:
You can only transfer your account if you have registered your email address or linked your account with Facebook on your previous device.
Before transferring your account, please register an email address and password to it by selecting Email registration, or link it with a Facebook account.
Before transferring your account, please link your Facebook account to it, then refer to the following steps:
1. Start LINE and tap Log in.
2. Tap Log in with Facebook.
3. Log in to Facebook.
Before transferring your account, please register an email address to it.
To transfer your account with an email address, please refer to the following steps:
1. Start LINE and tap Log in.
2. Enter the email address and password registered on your previous device and tap OK.
Please see the following for a list of what can and cannot be transferred.
Data that can be transferred:
- Your friends list (including groups)
- Notes and albums
- Profile settings (profile photo, display name, Status Message, ID)
- Timeline and Home posts
- Data saved in Keep (including images, videos, text, files)
- The right to use your LINE stickers and themes (including those received as gifts)
- Your purchase history and Coin and LINE Point balance
- Registration information for linked apps, such as LINE Game titles and LINE PLAY
Note:
- Coins cannot be carried over between different OSes (e.g. from iOS to Android and vice versa).
Data that cannot be transferred:
- Your chat history
We recommend backing up your chat history beforehand when transferring your account by referring to the following Help article:
You still need to transfer your LINE account after restoring from an iTunes or iCloud backup.
To transfer your account:
1. Start LINE.
2. Tap Verify on the identity verification required screen.
3. Enter your registered email address and password, then tap OK.
4. Check the following if you see the “How to finish transferring your account” screen.
• If you can still use your previous device:
Turn ON the Allow account transfer setting and then tap Continue on your new device.
• If you can’t use your previous device:
Tap Get account transfer code, then enter the verification code that will be sent to your registered phone number by text message.
5. If you see the Update notice screen, tap Verify phone number or Log in with Facebook.
Issues when transferring your account
If you were unable to successfully transfer your account, we may be able to restore your items by looking into your inquiry. Please contact us after installing the LINE app.
Items that can be transferred:
- The right to use your LINE stickers and themes (including those received as gifts)
- Your purchase history and Coin balance
Note: Coins cannot be transferred between different Oses, such as from iOS to Android or vice versa.
- Credit balance purchased from LINE STORE
Important: Other than those mentioned above, will not be able to transfer data such as friends, your chat history, and groups.
If you see error messages saying you have entered an invalid email address/password or you have not registered your email address with LINE or to enter your email address correctly, please check the following.
- Did you enter any extra spaces?
- Did you enter everything in half-width characters?
- Did you mistakenly enter similar characters? (E.g. 1= one l = lower case L and I = capital i, 0 = zero and O = capital o, 9 = nine and q = lower case Q.)
- Did you enter an email address that you are using for a different service?
- Did you enter in your password correctly?
If you are still getting errors after checking the above, please follow the steps below to reset your password.
1. Tap Log in > Forgot your password?
2. Enter the email addressed you registered on LINE.
3. Tap OK.
If you see the following error messages, please wait 24-48 hours before trying again.
• Failed to register
• An error has occurred. Please try again later.
If any of the following error messages appears when you transfer your account, please refer to the Help article based on the relevant error you received.
If you select Log in with Facebook and the error message "Failed to connect with external services. Please try again later." appears, it is possible that the Facebook account you registered to LINE and the account information you logged in with are different. Please check the Facebook account you registered to LINE and try once again.
If you received the error messages despite not entering your Facebook login information, please logout of your Facebook account from your device's web browser and the Facebook app and try entering your login information once again.
The following are a few examples of being unable to use LINE after restoring from an iTunes or iCloud backup.
• An error appears and you can't use LINE.
• An old email address appears and you can’t use your account.
• You're not receiving the account transfer code.
• The login screen repeatedly appears.
Important: If you experience any of the above after restoring from an iTunes or iCloud backup, you may be able to resolve the issue by uninstalling LINE, and then reinstalling it from the App Store.
After reinstalling LINE, transfer your account by referring to the following Help article:
If you’re able to use LINE on your previous device, try transferring your account after checking the following:
See this Help article if your account is linked with Facebook.
If you want to transfer your chat history, see this Help article.
Account transfer verification
An error message will appear if you repeatedly request an account transfer code in a short amount of time.
If the message "You have been temporarily restricted from requesting account transfer codes because you repeatedly requested them. Please try again later." appears when requesting a code, try again after 24 hours has passed.
Depending on your situation, you can transfer your account with any of the following methods:
If you can use LINE on your previous device before changing to a new device
On your previous device, start LINE and go to Settings > Account transfer > and turn ON the Allow account transfer setting. Afterwards, tap Continue on the "How to finish transferring your account" screen that will appear on your new smartphone.
On your previous device, start LINE and go to Settings > Account transfer > and turn ON the Allow account transfer setting. Afterwards, tap Continue on the "How to finish transferring your account" screen that will appear on your new smartphone.
If you can receive text messages on the phone number you registered to LINE
From the “How to finish transferring your account” screen, tap Get account transfer code. You will receive a text message to the phone number you registered on LINE. On your new smartphone, enter the account transfer code from the text message that was sent to you.
From the “How to finish transferring your account” screen, tap Get account transfer code. You will receive a text message to the phone number you registered on LINE. On your new smartphone, enter the account transfer code from the text message that was sent to you.
If you are using the PC version of LINE
From the “How to finish transferring your account” screen, tap Get account transfer code. An account transfer code will be sent to you in a chat message on LINE. After checking the message with the account transfer code, enter it on your new smartphone.
From the “How to finish transferring your account” screen, tap Get account transfer code. An account transfer code will be sent to you in a chat message on LINE. After checking the message with the account transfer code, enter it on your new smartphone.
The account transfer code that you are asked to enter when you change phone numbers or choose to log in with Facebook, will be sent by text message to the phone number you registered on the account you want to transfer.
Note: A text message and a LINE chat message will be sent to you at the same time. You can see the account transfer code on platforms such as the PC version of LINE.
Note: A text message and a LINE chat message will be sent to you at the same time. You can see the account transfer code on platforms such as the PC version of LINE.
If you are not receiving the account transfer code by text message, it may be because:
• You have not registered a phone number to your LINE account.
• You canceled or changed your phone number and are not receiving text messages.
• You have not registered a phone number to your LINE account.
• You canceled or changed your phone number and are not receiving text messages.
LINE for PC
To use the PC version of LINE, you need to register your email address on the smartphone version of LINE.
1. Register your email address using your smartphone or tablet. For more details, see this article.
2. Download the PC version of LINE here.
3. Log in to the PC version using the email address and password you set in step 1.
Note: The PC version of LINE supports Windows, Windows 8, Windows 10, and Mac OS.
