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LINE Pay是什么样的服务？ toggle
（本帮助说明仅提供英文版本）

LINE Pay is a smartphone digital wallet service offered by LINE. You can use it to shop both online and offline by adding money to your LINE Pay balance in advance or adding a credit card.

For details about using LINE Pay, see here (only available in Japanese).
Note: To sign up for LINE Pay, you need a LINE account that is registered with a Japanese phone number.

By verifying your identity, you can convert your LINE Cash account to a LINE Money account and get access to features for sending and withdrawing money.

Related Help articles:

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LINE Pay的推荐配置是什么？ toggle
您需要持有iPhone或Android智能手机才能使用LINE Pay。
若在平板电脑中使用LINE Pay，则可能出现无法正常使用的情况。

推荐配置如下：
 
iOS版
- iOS 14.0以上版本
 
Android版
- Android OS 7.0以上版本
 
浏览器 
- Google Chrome ：30以上版本 
- Microsoft Internet Explorer ：11以上版本 
- Mozilla Firefox：27以上版本 
※通过绑定日本电话号码使用LINE的用户
若同步银行账户时发生错误，请将设备浏览器升级至最新版本，或使用最新版本的其他浏览器再次尝试操作。 

请您在使用时也同时确认LINE的推荐配置。
 
如需重新设置密码，则需要通过语音通话接收验证码。
因此，请您在LINE帐号中绑定可以进行语音通话的电话号码。

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使用LINE Pay时需要支付手续费吗？ toggle
（本帮助说明仅提供英文版本）

There are no service charges for making payments with LINE Pay, adding money to your LINE Pay balance, or sending money to friends on LINE. However, there are service charges for the following features.

• LINE Pay balance withdrawals: JPY 220 per withdrawal
• Wire transfers: JPY 176 per transfer
• Pay bill
Note: For more information on Pay bill service charges, see this Help article.

There are also separate service charges for merchants using LINE Pay. For details, see the LINE Pay Merchant website.

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LINE Pay安全吗？ toggle
为防止帐号被盗，您可以在LINE Pay中设置与LINE帐号不同的密码。
LINE Pay密码是当您的手机丢失、被盗时，能够保护您的LINE Pay帐号的一种手段。
※为确保您可以更加安全地使用本服务，请设置LINE Pay密码。

开启锁定密码功能后，您的余额或卡片信息等内容将可以得到有效的保护。

设置锁定密码的方法，请参考以下内容。

操作步骤
1）依次点击LINE Pay主菜单［设置］＞［密码］
2）开启［锁定密码］

同时，使用LINE Pay时，高度加密的功能可以保护您支付时的个人信息及支付信息不受钓鱼网站的攻击，并且系统将对用户信息及LINE Pay帐号信息实行双重确认。
支付时，需要在智能手机中启动LINE Pay，并且由您本人进行操作来完成支付。
届时页面上方将显示用户本人的LINE个人信息，您可以由此确认该支付是通过LINE Pay完成。
※如果是钓鱼网站，将不会显示用户的个人信息。

另外，如果您丢失了智能手机，可通过联系我们停用LINE Pay帐号，敬请放心。
同时，如果您希望重新激活帐号，请通过您的智能手机直接进行操作。

如果您希望停用LINE Pay帐号，请您确认此处内容后进行申请。
※若您的Visa LINE Pay信用卡已丢失或被盗，请查看此处帮助。

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“LINE Cash”和“LINE Money”都是什么？ toggle
（本帮助说明仅提供英文版本）

There are two types of LINE Pay accounts. The features available depend on which account type you have.
Note: You can also make payments using LINE Pay without signing up for an account. For details, see this Help article.

LINE Cash account
This account type is for users who have not completed verifying their identities on LINE Pay.

With a LINE Cash account, you can make purchases using your LINE Pay balance (once you've added money to it) or a registered credit card. Having either of the following cards issued will allow you to make purchases at Visa merchants.
Note: You can have both cards issued.

• Visa LINE Pay prepaid card (only for use with online Visa merchants in Japan)
• Visa LINE Pay credit card

In addition to making payments, the only available features are Request Money and Split Bill Request. You cannot send money to your friends on LINE.

LINE Money account
This account type is for users who have completed verifying their identities on LINE Pay.
Note: For information on verifying your identity to use LINE Money, see this Help article.

When you verify your identity, your limits for adding, withdrawing, and spending money are raised. For more information, see this Help article.

 You can also use the following features:
• Send money to friends on LINE
• Make withdrawals from your LINE Pay balance
• Make wire transfers
• Use a Visa LINE Pay prepaid card with online Visa merchants outside of Japan

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使用LINE Money时，怎样进行身份验证？ toggle
（本帮助说明仅提供英文版本）

Important:
- As of September 16, 2020, temporary restrictions have been placed on registering bank accounts and adding money to LINE Pay for some banks.
- If you see a message saying that service has been restricted after selecting your bank account, please consider verifying your identity with your smartphone.
- For information on which banks are subject to restrictions and other details, see Notices in the LINE Pay main menu.


To use LINE Money, you need to verify your identity with your smartphone. To do so, go to LINE Pay and tap Settings > Identity verification, and follow the onscreen guidance.
Note:
- If you haven’t set a passcode, you must set one after agreeing to the Terms of Use.
- Your identity verification request will be canceled if you unsuccessfully try to transfer your LINE account (e.g. after changing devices).
- This option may not be available on some devices.
- You need to take a photo of the side of your ID (its thickness). For instructions on how to do so, see this official LINE Pay blog entry. (Only available in Japanese.)

You can use any of the following photo IDs when verifying your identity.

• Driver's license
• Driving history certificate (運転経歴証明書)
• Japanese passport
Note: Japanese passports without the "Information on Bearer" page are not accepted.
• Individual Number ("My Number") card
Note: Individual Number notification cards are not accepted.
• Residence card
• Special permanent resident certificate

Once you've finished verifying your identity with your smartphone, you'll receive a notification from the LINE Pay identity verification (LINE Pay本人確認) account, and you'll be able to send money and use other LINE Money services.
Note:
- You need to use LINE version 9.6.5 or later (iOS) to verify your identity this way.
- As of September 30, 2021, the option to verify your identity just by linking a bank account is no longer available.

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无法完成“通过智能手机验证身份” toggle

（本帮助说明仅提供英文版本）

 

The Verify with your smartphone option is usually completed on the same day or within three days.
Note: It may take longer depending on the volume of requests we receive.

Once completed, the LINE Pay Identity Verification (LINE Pay本人確認) account will contact you with your results via a message on LINE. For details regarding your results, check the link in the chat message.

If your application is not successful, make sure:
• Your name and address are written exactly as they appear on your ID.
Note: Be sure to also enter the building name and apartment number.
• Your entire ID is visible and all the details are clear.
• There is no glare in the photo of your ID.
• To take a photo of your ID in a way so that its thickness can be confirmed.
• To take photos of both sides of your ID if required.
Note: We cannot accept a photo of only the front or back of the ID, or photos of one side from two different IDs.
• To attach photos of the personal data page and the "Information on Bearer" page if you're using your passport.
Note: Your application will not be accepted if we cannot confirm the "Information on Bearer" page.

For more information on how to verify your identity, see this blog post (only available in Japanese).

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LINE Pay中有哪些服务无法获得积分？ toggle

（本帮助说明仅提供英文版本）

 

In LINE POINT CLUB, you will not receive Points for:
• Payments made with methods other than Add & Pay.
• Payments with a Visa LINE Pay credit card that isn't registered to your LINE Pay account.
• The portion of a purchase that was discounted with Points.
• The portion of a purchase that was discounted with a LINE Pay coupon (reward coupon).
• LINE Pay card (JCB brand) payments.
• Visa LINE Pay prepaid card payments.
• Google Pay (QUICPay+).
• Google Pay (iD)
• Apple Pay (iD).

For details about transactions that do not earn Points, see this Help article.

Related Help article:

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