ヘルプセンター

（このヘルプは英語のみの提供です）

If you forget your LINE Pay password, please set a new password according to each case.

Case 1: Email is registered with LINE and credit card is linked to Rabbit LINE Pay.

Case 2: Email address is not registered with LINE but credit card is linked to Rabbit LINE Pay.

For case 1&2 please follow the steps below.

For foreigners, if you do not have a card registered to Rabbit LINE Pay, you will not be able to reset your passcode. In this case, please contact us here.

1. Tap Forgot your passcode? found under the passcode input box.

2. Select a verification method to verify your identity.

To verify your identity, choose one of the following:

- Registered credit card (you must wait 24 hours after registering the card as your payment method)

- Thai Citizen ID Card

Note: If you incorrectly enter your registered card information five times when resetting your passcode you will not be able to resume using your account. In this case, please contact us here.

3. Please enter the required information for the relevant verification method you chose and tap OK.

4. Tap OK on the notification pop-up on the screen to receive the verification code by phone call. If you are unable to use your registered phone number, update to the latest version of LINE and register a phone number that is able to receive voice calls.

5. Enter the verification code that is issued via TTS (Text-to-Speech) to your phone number registered on LINE and tap OK.

6. If registering an email with LINE but not having a credit card linked to Rabbit LINE Pay, the system will send a temporary password to the email address registered with LINE, then enter the temporary password on the screen.

7. There will be a message indicating Do you want to set a new password? Please select OK to continue creating a new password.

Other cases other than the above or if you encounter problems during the process, you can request to reset the password at Inquiry Form.

1. Select service Rabbit LINE Pay

2. Select category Register / Cancel service / Forgotten password

3. Details, select Forgot password

Complete with attaching documents to verify ownership of the Rabbit LINE Pay account (selfie photo while holding an ID card) and proof of ownership of a mobile phone number (if any).

When the team has done all process, you will receive a link to reset your password via LINE message. The link is valid for 30 minutes only.

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パスワードを変更したいです toggle

（このヘルプは英語のみの提供です）

You can change your passcode from the Rabbit LINE Pay Settings.

Steps to change your passcode:

1. Go to Rabbit LINE Pay Settings.

2. Tap Passcode.

3. Tap Reset Passcode.

4. Enter your current passcode.

5. Enter your new passcode.

To ensure the security of your account, please use a different passcode for Rabbit LINE Pay from other services, and change it regularly.

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パスワードロックは必須ですか？ toggle

（このヘルプは英語のみの提供です）

Setting a Rabbit LINE Pay passcode will protect your Rabbit LINE Pay account in the event that your mobile phone is lost or stolen.

To protect information such as your Rabbit LINE Pay balance and card details, please follow the steps below.

1. From Rabbit LINE Pay go to Settings > Passcode.

2. Switch ON Toggle Passcode.

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利用を停止したいです toggle

（このヘルプは英語のみの提供です）

To deactivate your account in the case of an emergency, such as if you lost your device, please apply here.

Please note that Rabbit LINE Pay accounts are free, and no money will be moved unless you use Rabbit LINE Pay to make payments or send money. There is no need to deactivate or delete your account if you will not be using it for a period of time.

To reactivate your account, simply enter your passcode on your smartphone. For more details, please see this article.

If you wish to delete your account instead of deactivating it, please see this article.

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利用再開の方法について toggle

利用停止の解除方法は、利用停止になった状況および利用国（LINEアカウント登録電話番号の国番号）により異なります。

国番号を確認のうえ、以下をご参照ください。

利用国が日本のお客さまはこちら

利用国が台湾のお客さまはこちら

利用国がタイのお客さまはこちら

利用国がインドネシアのお客さまはこちら

利用国が上記以外の国のお客さまはこちら

利用を再開したいです toggle

（このヘルプは英語のみの提供です）

If you are unable to access your Rabbit LINE Pay account, please refer to the section below on how to reactivate it which applies to your situation.

The account was deactivated upon your request

You can reactivate it on your smartphone. To reactivate your account, start Rabbit LINE Pay and enter your Rabbit LINE Pay passcode on the passcode input screen.

If you haven't set a Rabbit LINE Pay passcode, you won't be able to reactivate the account yourself. In this case, please contact us here.

You transferred your LINE account using a phone number from a different country

When you transferred your LINE account (using your registered email address or the Facebook account it is linked with), use of your Rabbit LINE Pay account will be restricted if you verify your LINE account with a phone number from a country different from the one it was previously verified with. This is in order to protect your account's payment information. If your Rabbit LINE Pay account is restricted, you can delete it yourself, or use your existing Rabbit LINE Pay account again.

• Deleting your Rabbit LINE Pay account

When you tap Reset Account from the lockout screen, all of the information from the Rabbit LINE Pay account you had been using until now will be deleted, and you can register again.

• Using the Rabbit LINE Pay account you had been using again

Reinstall the LINE app, then use the phone number you had been using for verification again when you log in. After verifying your account, you can use the Rabbit LINE Pay account you had been using again by going to More > Rabbit LINE Pay from the LINE app.

• If you cannot reset your account and are having issues using it

Please contact us again after referring to this page.

You changed to a device that is not supported by Rabbit LINE Pay

Rabbit LINE Pay can only be used on Android or iOS smartphones. If you transfer your LINE account to a device running either Android or iOS, you will be able to use Rabbit LINE Pay again.

You transferred your account without setting a passcode and your account was deactivated

If you transferred your LINE account without setting a Rabbit LINE Pay passcode, your Rabbit LINE Pay account will be deactivated as a security measure. If you'd like to use Rabbit LINE Pay again, please contact us here.

You cannot access Rabbit LINE Pay because you changed your device

When transferring your LINE account to a new device, if you accidentally created a new account or deleted your account, you will not be able to access Rabbit LINE Pay even if the device is supported. To use the service again, please delete your existing Rabbit LINE Pay account and sign up once more. Please request to delete your account here.

You cannot access your account because you forgot your passcode or are locked out of your account

If you entered the wrong card information or Reference No. more than five times when trying to reset your passcode, your account will be restricted and you will be unable to reactivate it yourself. In this case please contact us here.

You cannot access your account for reasons other than the above

Please contact us here.

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機種変更後も利用できますか? toggle

（このヘルプは英語のみの提供です）

Yes, you can continue using Rabbit LINE Pay even if you change to a new device.

Carrying over LINE accounts

Install LINE on your new device and log in via Log in to carry over your LINE account. This will automatically carry over your Rabbit LINE Pay account information.

However, you will not be able to use Rabbit LINE Pay in the following cases, even if you carry over your LINE account. If the below applies please delete your Rabbit LINE Pay account before changing devices.

1. If you carry over your LINE account to a device operating on an OS not supported by Rabbit LINE Pay. OSes other than iOS and Android are not supported, including BlackBerry, Nokia, and Windows Phone.

2. If you carry over your LINE account to a device not supported by Rabbit LINE Pay. Devices other than a smartphone, such as tablets, are not supported.

3. If you carry over your LINE account to a phone number of a different country.

The Rabbit LINE Pay features available differ by country.

If you carried your account over to a phone number of a different country, your Rabbit LINE Pay account will automatically become inaccessible. In this case, you will no longer be able to use your Rabbit LINE Pay account, even if you carry over your account to a phone number of your previous registered country.

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機種変更したら利用できなくなりました toggle

（このヘルプは英語のみの提供です）

If you create a new account instead of selecting Log in after changing to a new device, repairing your device, or reinstalling LINE, your Rabbit LINE Pay account information will not be transferred. You will need to sign up for Rabbit LINE Pay once again.

Please note that you will not be able to sign up for a new Rabbit LINE Pay account if your previous account has a negative balance or has any transactions pending. In this case, please contact Rabbit LINE Pay Customer Care.

Rabbit LINE Pay Customer Care

Phone: 02-026-3779 (Business hours: 07:00 AM - 10:00 PM Daily)

Rabbit LINE Pay CS Official Account: Add friend here (Business hours: 07:00 AM - 10:00 PM Daily)

If your previous Rabbit LINE Pay account had a positive balance, you can transfer it after verifying the credit card or bank account you registered to your previous Rabbit LINE Pay account. Please call the Rabbit LINE Pay Customer Care number above if you are unable to verify your registered information.

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複数の端末で利用できますか？ toggle

（このヘルプは英語のみの提供です）

Rabbit LINE Pay cannot be used on multiple devices at the same time.

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パスワードを忘れた場合の認証方法について toggle

パスワード再設定時の本人確認認証方法は、利用国（LINEアカウント登録電話番号の国番号）により異なります。

国番号を確認のうえ、以下をご参照ください。

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Rabbit LINE Payに登録されている電話番号⋅メールアドレスがわかりません toggle

（このヘルプは英語のみの提供です）

The phone number and email address registered to your Rabbit LINE Pay account will differ depending on which version of LINE you are using. In LINE go to Home > Settings > LINE to check the app version. To confirm the phone number and email address registered to your Rabbit LINE Pay account, follow the steps which apply to you.

LINE for Android

Version 5.4.1 or later - in LINE go to Home > Settings > Account

Version 5.4.0 or earlier - in Rabbit LINE Pay go to Settings > Registered Information

LINE for iOS

Version 5.3.1 or later - in LINE go to Home > Settings > Account

Version 5.3.0 or earlier - in Rabbit LINE Pay go to Settings > Registered Information

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パスワードの設定ができないのですが？ toggle

安全にLINE Payを使用していただくため、6ケタの数字のパスワードを設定していただいています。

下記のような数字はパスワード登録できませんのでご注意ください。

1)同じ数字を3つ連続使用(例：111***)

2)連続していなくても使用している数字が２種類以下(例：202020)

3)3つの続いた数字(例：123***、876***)

4)LINE Payに登録された電話番号の最後の4桁の数字

(例：電話番号が090-1234-5678の場合、5678を含む6ケタは設定できません)

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