(このヘルプは英語のみの提供です)
If you forget your LINE Pay password, please set a new password according to each case.
Case 1: Email is registered with LINE and credit card is linked to Rabbit LINE Pay.
Case 2: Email address is not registered with LINE but credit card is linked to Rabbit LINE Pay.
For case 1&2 please follow the steps below.
For foreigners, if you do not have a card registered to Rabbit LINE Pay, you will not be able to reset your passcode. In this case, please contact us here.
1. Tap Forgot your passcode? found under the passcode input box.
2. Select a verification method to verify your identity.
To verify your identity, choose one of the following:
- Registered credit card (you must wait 24 hours after registering the card as your payment method)
- Thai Citizen ID Card
Note: If you incorrectly enter your registered card information five times when resetting your passcode you will not be able to resume using your account. In this case, please contact us here.
3. Please enter the required information for the relevant verification method you chose and tap OK.
4. Tap OK on the notification pop-up on the screen to receive the verification code by phone call. If you are unable to use your registered phone number, update to the latest version of LINE and register a phone number that is able to receive voice calls.
5. Enter the verification code that is issued via TTS (Text-to-Speech) to your phone number registered on LINE and tap OK.
6. If registering an email with LINE but not having a credit card linked to Rabbit LINE Pay, the system will send a temporary password to the email address registered with LINE, then enter the temporary password on the screen.
7. There will be a message indicating Do you want to set a new password? Please select OK to continue creating a new password.
Other cases other than the above or if you encounter problems during the process, you can request to reset the password at Inquiry Form.
1. Select service Rabbit LINE Pay
2. Select category Register / Cancel service / Forgotten password
3. Details, select Forgot password
Complete with attaching documents to verify ownership of the Rabbit LINE Pay account (selfie photo while holding an ID card) and proof of ownership of a mobile phone number (if any).
When the team has done all process, you will receive a link to reset your password via LINE message. The link is valid for 30 minutes only.