LINE

Voice/video calls

About Full HD voice toggle
Full HD voice is LINE's high sound quality call service that utilizes full-band bandwidth.

If you're in a Full HD voice-compatible environment when you make a voice call, this feature will automatically turn on and "Full HD voice" will appear in green at the center of the call screen.
Note: Full HD voice cannot be switched on or off manually.

You can use Full HD voice if your device meets the system requirements below.
Note: If your device doesn't meet these requirements, the Full HD voice feature logo will not appear on the call screen.

Android users:
Devices running both Android OS 8.0 or later and LINE version 8.15.0 or later (cannot be used on some devices).

iOS users:
Devices running LINE version 8.15.0 or later.

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Making voice/video calls toggle
You can enjoy making voice and video calls with your friends on LINE.

To make a call from your friend list:
1. Tap the friend you want to call in your friend list.
2. Tap Voice call or Video call.

To make a call from a chat:
To call a friend from within a chat, you can use either of the methods below.

• At the top right of the chat, tap the phone icon > Voice call or Video call.
• Tap your friend's profile photo > Voice call or Video call.

If you're using a 3G or 4G network, packet communication charges may apply during a call. We recommend using a flat-rate data plan.

If call quality is low, try using a Wi-Fi connection.

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Required specifications for using effects and filters for video calls toggle
You can use effects and filters for video calls with the following system specifications.

Android
Devices running Android OS 4.4 or later (excluding some devices)

iOS
iPhone 6 or later
iPad Air or later
iPad Mini 4 or later

Even if you meet the requirements above, you may not be able to use effects and filters depending on the performance of your device. If these features can't be used on your device, the smiley face icon will not appear.

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Are all voice/video calls free? toggle
Voice and video calls in LINE are free.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you, even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data that you use. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.
Note: With a flat-rate data plan, you will generally not be charged additional data fees when using a 3G, LTE, or Wi-Fi connection. For more details, check with your mobile service provider.

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Blocking calls toggle
To block voice or video calls, please follow the steps below:

1. Go to More > Settings > Calls.
2. Turn Allow voice calls OFF.

Go to Settings

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Using Bluetooth devices with LINE toggle
Bluetooth devices can be used with LINE. Please understand, however, that we cannot guarantee such devices will work properly, as they rely on the performance of your smartphone.

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Starting a group call toggle
To make calls within a group or multi-person chat:
1. Open a group or multi-person chat.
2. At the top right of the chat, tap the phone icon > Voice call or Video call.

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How do I join an ongoing group call? toggle
Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.
- When you receive the message that the call is starting tap Join > OK.

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I don't want LINE calls to appear in my iPhone's call history toggle
If you do not want calls made from LINE to appear in your iPhone's call history, please follow the steps below:

1. Tap More > Settings > Calls.
2. Turn Integrated calling OFF.

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Pressing the iPhone power button ends my call toggle
If you do not want your calls to end when you press the power button on your iPhone, please see the following steps:

1. Tap More > Settings > Calls.
2. Turn Integrated calling OFF.

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System requirements for group video calls toggle
You can use group video calls with the following system specifications:

• iOS: iPhone 5 or later, iPad 4 or later, iPad mini 2 or later, with LINE version 9.2.0 or later
• Android: Android OS 4.1 or later, with LINE version9.2.0or later (group video calls are not supported on some devices)

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Switching between friends in group video calls with seven or more people toggle
Up to six people can be shown on the same screen when making a group video call. You can switch to other participants by swiping left or right on the screen.
Note: Up to 500 people can participate in a video call.

Select and double tap a friend to see their full screen video. To switch another friend to full screen video, swipe left or right on the full screen video or the participants at the bottom of the screen.

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Requirements for using the "Watch together" feature in voice/video calls toggle
You can use the "Watch together" feature to share your screen and YouTube videos in voice/video calls if your device meets the following requirements.

YouTube video sharing
iOS: LINE version 10.7.0 and later
Android: LINE version 10.7.0

Screen sharing
iOS: iOS 12 and later and LINE version 10.7.0 and later
Android: LINE version 10.7.0 and later
Note: This feature cannot be used on some Android devices.

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Sharing your screen in a video call toggle
To share your screen in a group video call, follow the steps below.

1. Tap the Watch together icon at the bottom right of the screen.
2. Tap Screen sharing.
3. Tap Start Broadcast.
4. Go to the screen you want to share.

To stop sharing your screen, tap the red status bar at the top of the screen > Stop, or go back to the LINE app and tap Stop Broadcast.
Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Sharing a YouTube video in a voice/video call toggle
You can share a YouTube video in a voice/video call using one of the methods below.
Note: Some videos cannot be played.

Copy and share a URL
1. Exit the group voice/video call screen and copy the YouTube video or playlist URL you want to share.
2. Go back to the group voice/video call screen.
3. Tap the video that appears at the bottom of the screen.
4. Tap Start.

Search for a video and share it
1. Tap the Watch together icon at the bottom right of the screen > YouTube.
2. Enter text in the search field and tap Search or the magnifying glass.
3. Tap the video you want to share.
4. Tap Start.

To stop sharing a YouTube video, tap "X" at the top right of the screen.
Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Can I stop a screen or video that's being shared in a video call? toggle
There is no way to stop a screen or video that someone else is sharing in a video call.

If you don't want to see a shared screen or video, hide it by tapping "V" at the top right of the screen.

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