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FAQs

Logging in to LINE on your iPad or PC using your smartphone's unlock method toggle
See below for the steps to log in to LINE using your smartphone's unlock method.

When logging in to LINE with your smartphone's unlock method for the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with smartphone.
3. Select Show verification code.
4. Start the smartphone version of LINE.
5. Select the Home tab > Settings > Account > Pair a new device.
6. Enter the six-digit verification code that appears on LINE for iPad or LINE for PC into your smartphone.
7. Use your smartphone's unlock method when prompted to do so.

When logging in after the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with smartphone.
3. Start the smartphone version of LINE.
4. Use your smartphone's unlock method when prompted to do so.

"Login successful!" will appear when you're logged in. The LINE official account will also send a login notification message to you in the smartphone version of LINE.
Note: For details about the content of this notification, see this Help article.

For more information about your smartphone's unlock method, see this Help article.

For information on how to set up LINE so you can use your smartphone's unlock method for logging in, see this Help article.

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Checking/changing your password toggle
Unfortunately, there is no way to directly check your registered password.

If you forgot your password, follow the steps below to change it.
Note: Be sure to write your new password down so you don’t forget it.

1. Tap the Home tab > Settings > Account.
2. Tap Password.
3. Enter your new password twice, then tap Change password.
Note: If your device is locked with a passcode, Touch ID, or Face ID, you need to unlock it when you change your password.

Tap here to open the Account screen from your smartphone.

You can also watch this video to learn how to configure your settings.

If you can’t remember your password and don't have access to your old device when transferring your LINE account, see this Help article.

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How Points are exchanged for Coins toggle
When you purchase an item, your Points are automatically exchanged for Coins at a rate of 1 Coin per 2 Points.
Note: Your Points will not be exchanged if you've already purchased enough Coins to buy an item.

The Point exchange rate may differ depending on the country you're using LINE in. You can view the various rates here.

The Coins you've purchased and the amount of Coins that can be exchanged from your current Point balance will appear in your Coin balance. If you want to check your Coin balance, see here.

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Data that can be transferred toggle
For a list of what data can and cannot be transferred along with your account, please see below.

Data that can be transferred:
• Friends and groups
• Notes and albums
• Profile settings (profile photo, display name, status message, ID)
• Timeline/profile posts
• Content saved in Keep (excluding content in your Keep Memo chat)
• The right to use your LINE stickers and themes (including those received as gifts)
• Your purchase history of paid items, along with your Coin and LINE Point balances
• Data registered to authorized apps, including titles from LINE Games and LINE PLAY

Note:
- Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).
- If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.

Data that cannot be transferred:
• Chat history

Your chat history is not transferred with your account, so we recommend backing it up beforehand.

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Turning notification messages on and off toggle
To change your settings for receiving notification messages: 
1. Tap the Home tab > Settings.
2. Tap Privacy.
3. Tap Provide usage data.
4. Tap Notification messages.
5. Turn Allow third-party notifications ON or OFF.

Turning Allow third-party notifications OFF will make it so you are unable to receive notification messages from any company's official account.

If you don't want to get notification messages from the official account of a certain company, please block that company's official account.

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Restoring chats on iOS toggle
To restore your chats, turn iCloud Drive ON before transferring your LINE account. If you've already transferred your account, please reinstall the LINE app.
Note:
- You cannot restore your chats from the LINE app's Settings.
- Images and stickers that were sent in chats cannot be restored.

To restore your chat history:
1. Turn iCloud Drive ON.
2. Transfer your LINE account to a new device.
3. Once the screen to restore your chat history appears, tap Restore chat history.

To change your iCloud Drive settings, please follow the steps below.
Note: Make sure to log in to iCloud with the same Apple ID you used to back up your chat history.
1. From your iOS device, tap Settings > your name at the top of the screen.
2. Tap iCloud > turn iCloud Drive ON.
3. Turn LINE ON.
Note: If different screens appear on your device and you cannot follow these steps, please contact Apple directly.

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I'm not receiving the verification code text message toggle
If you don't receive the verification code via text message, try resending it or selecting Call me instead to verify your account.

For details about the Call me instead option, see this Help article.

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What is Letter Sealing? toggle
Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services like YouTube)
• Location information
• 1-on-1 voice/video calls
Note: We plan to expand Letter Sealing’s functionality in the future.

If you use LINE for PC after turning on Letter Sealing, you'll be required to verify your identity the first time you send a message.

For information about verifying your identity to use Letter Sealing on LINE for PC, see this Help article.

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Creating a new account toggle
You need a device that can receive text messages or phone calls to create a new LINE account.

To create a new account:
1. Open LINE and tap Sign up.
2. Confirm the Terms and Conditions of Use and Privacy Policy, then enter your phone number and tap the arrow.
3. Enter the verification code you received via text message.
Note: If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me.
4. Tap No, create a new account.
5. Enter a name, set a profile photo, and tap the arrow.
6. Create a password and tap the arrow.
7. Choose whether to add friends from your device's contacts, then tap the arrow.

If you see someone else's name after verifying your phone number, see this Help article.

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Transferring your LINE account toggle
If you change devices, you can keep using your LINE account by transferring it to your new device.

To transfer your LINE account, you need to have either:
• A phone number, email address, and password registered to LINE
• A Facebook account or Apple ID linked to LINE
Note: You can only use your Apple ID to transfer your account to another iOS device.

Make sure that you have the necessary information registered to your LINE account by checking the Help articles below.





For information on linking your LINE account with Facebook or your Apple ID, see the following Help articles.



For the steps to transfer your account, see the Help articles below.



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