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Chat history

Backing up chats as text files

To back up a chat's history as a text (.txt) file:

1. Tap the menu icon at the top of the chat screen > Other settings.

2. Tap Export chat history and choose how you want to send the file.

Note: You cannot restore your chat history in LINE from a text file backup.

For information on how to restore your chat history when transferring your LINE account or reinstalling the LINE app, see this Help article.

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I entered the wrong backup PIN on my new device

You cannot restore your chat history with your backup PIN if you enter it incorrectly 10 times.

If you don't have any chat history backed up or you no longer have your old device and you enter your backup PIN incorrectly 10 times, there will be no way to transfer your chat history to LINE on your new device.

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I can't restore my chat history from iCloud

If you're having issues restoring your chat history from iCloud, try the troubleshooting tips below.

Note: If you want to back up and restore from iTunes, please do so at your own risk.

• Update the OS of the device you want to restore your chat history on to the latest version.

• Restart your device.

• Sign in to iCloud.

• Uninstall the LINE app and then reinstall it from the App Store.

• Transfer your LINE account.

• Tap Restore chat history from backup.

Important: If you back up your chat history on a new device, the backup file will be overwritten without any chat history and cannot be restored.

If you've tried everything above but are still unable to restore your chat history, it may not have been backed up properly. Unfortunately, there will be no way to restore your chat history if it has been lost for any reason.

Please understand that backups and restorations made with iTunes or iCloud are not part of the LINE service, so we cannot offer support or guarantee that you’ll be able to recover your chat history properly.

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Copying chat messages

You can copy a chat message using one of the methods below.

To copy an entire chat message:

Tap and hold the chat message you want to copy, then tap Copy.

To copy part of a chat message:

1. Tap and hold the chat message you want to copy, then tap Select and copy.

2. Choose the part of the message you want to copy.

3. Tap Copy.

You can paste the chat message you copied by tapping a message text box, note, or other place to enter text > Paste.

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Searching LINE (for friends, chats, messages, groups, etc.)

To search LINE:

1. Tap the search field at the top of the Home or Chats tab.

2. Enter what you want to search for in the text box.

Note: To get the best search results, enter a keyword that's at least two characters long.

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Searching messages in a chat

To search the messages in a chat:

1. Tap the search icon at the top of the chat screen.

2. Enter what you want to search for in the Messages field.

You can search the messages from a specific date by tapping the calendar icon at the top right of the keyboard.

If you want to search the messages in all of your chats, see this Help article.

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Deleting data from chats

To delete all of the data from your chats

1. Tap the Home tab > Settings > Chats.

2. Tap Delete data.

3. Tap Delete next to the content you want to delete, or tap Delete all data > Delete.

To delete data from individual chats

1. Go to the Chats tab and tap the relevant chat > the menu icon > Other settings.

2. Tap Delete data.

3. Tap the All periods drop-down menu and select the period that you want to delete data for.

4. Tap Delete next to the content you want to delete, or tap Delete all chat data and messages > Delete.

You can also see a list of your chats in order of how much data they use (from most to least data) and delete their data from there. To do so, tap the Home tab > Settings > Chats > Delete data > Delete data by chat.

Note: Once data is deleted, it cannot be restored.

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Help center

Search Help articles

Chat history

Backing up chats as text files

I entered the wrong backup PIN on my new device

I can't restore my chat history from iCloud

Copying chat messages

Searching LINE (for friends, chats, messages, groups, etc.)

Searching messages in a chat

Deleting data from chats