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Creating/transferring a LINE account
Account transfer
Email address/Password

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Email address/Password

Registering/changing/checking your registered email address

Registering an email address to your LINE account makes it possible for you to reset your password in case you forget it. To register, change, or check your email address, refer to the following sections.

Registering an email address

1. Tap the Home tab > Settings > Account > Email address.
2. Enter an email address, then tap Next.
3. Enter the verification code, or tap the URL in the email you receive > OK.

Go to your Account settings (in the LINE smartphone app)

Changing your registered email address

1. Tap the Home tab > Settings > Account.
2. Tap Email address > Change your email.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter a new email address, then tap Next.
4. Enter the verification code or tap the URL in the email you receive.

Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If your device is locked with a passcode, Touch ID, or Face ID, you need to unlock it when you change your email address.

If you're not receiving the verification email when you verify your email address, see the following Help article.

I can't receive the verification email when registering my email address

Checking your registered email address

1. Tap the Home tab > Settings > Account.
2. Tap Email address.
3. Your email address will appear under Change your email.

Go to your Account settings (in the LINE smartphone app)

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I'm not receiving the password reset email

If you didn't receive the password reset email, please check the following:

• Have you repeatedly tried requesting a password reset email within a short period of time?
If so, please wait 24 hours before trying again.

• Was your registered email address entered correctly?

• Did you enter a different email address than the one you registered?

• Was the email sent to your spam, junk, or another folder?

• Do you have spam filters set in place?
If so, please try disabling them.
E.g. Block emails that contain URLs; Block emails sent from computers

• Do you have settings in place to only receive emails from certain domains?
If so, please add "line.me" to your list of accepted domains.
　

• Your registered email address does not conform to existing RFC standards.
This includes email addresses with:
- A dot (.) just before the @ sign: abcd.@example.com
- More than one dot in a row: ab..cd@example.com
- A hyphen at the beginning: -abcd@example.com

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Checking your registered email address

To check your registered email address:

1. Go to the Home tab > Settings > Account.

2. Tap Email address.

3. Your email address will appear below Change your email.

Note: Tap here to open the Account screen from your smartphone.　

For the steps to register your email address, see this Help article.

For the steps to change your email address, see this Help article.

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Registering an email address

Registering an email address to your LINE account makes it possible for you to reset your password in the case that you forget it.

To register an email address:

1. Go to the Home tab > Settings > Account > Email address.

2. Enter an email address, then tap Next.

3. Enter the verification code or tap the URL in the email that was sent to you > OK.

Tap here to open the Account screen from your smartphone.

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Creating a password

To create a password for your LINE account:

1. Tap the Home tab > Settings.

2. Tap Account > Password.

3. Enter a password.

Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types:

- Uppercase letters

- Lower case letters

- Numbers

- Symbols

If you're viewing this article on your smartphone, tap here to go to the Account screen.

Note: We recommend using a unique password that you don't use with any other websites or services.

For tips on setting a secure password, see this Help article.

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Setting a secure password

Setting a password that is difficult for other people to guess is important.

To ensure that the password you set is difficult to guess, make sure that it:

• Is a complex combination of upper and lowercase letters, numbers, and symbols.

• Doesn't use personal information, such as:

- Your nickname or initials.

- The name of a child or pet.

- A birthday or anniversary of you or a loved one.

- Your address.

• Doesn't use typical strings of characters or words, such as:

- Easy to guess words or phrases (e.g. "password" or "iloveyou").

- Consecutive letters or numbers (e.g. "123456" or "abc123").

- Strings that follow the keyboard layout (e.g. "qwerty" or "1q2w3e").

Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types:

- Uppercase letters

- Lower case letters

- Numbers

- Symbols

For the best online security, make sure not to recycle passwords, but rather to set and safely manage a different passcode/password for each online service you use.

Integrating password management software and OS features is another way to achieve secure password creation and management. If you use a password manager, you can easily auto-generate passwords and don't need to worry about memorizing all of the passwords that you've made.

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I can't receive the verification email when registering my email address

If you're not receiving the email with the verification code when registering your email address, it may be that:

• Your email address was not entered correctly.

• The email was sent to your spam, junk, or other folders.

• You have spam filters in place.

Note: In this case, please try again after temporarily disabling them.

E.g. This includes filters for blocking emails that contain URLs, blocking emails from PCs, etc.

• You have settings in place to only receive emails from certain domains.

Note: If you have domain filters in place on your email client, make sure that you allow emails from the domain "line.me".

If the issue persists after checking the above, please try tapping Resend verification code to send the email again.

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I want to transfer my LINE account, but I don’t know my password

Unfortunately, there is no way to check the password you need to transfer your LINE account. If you don't know your password, follow the steps below to reset it:

1. On your new device, open LINE and tap Log in.

2. Enter your phone number and tap the arrow.

3. Enter the six-digit verification code that's sent to you via text message.

4. Tap Yes, that's my account.

Note: If you see Yes, transfer my account, tap it followed by Log in with previous number or Log in with email address, then enter your registered information.

5. Tap Forgot your password?

6. Enter the email address registered to your LINE account.

If you don't receive the password reset email, see here.

Note: You will not be able to reset your password if you haven't registered an email address to your LINE account.

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Checking/changing your password

Unfortunately, there is no way to directly check your registered password.

If you forgot your password, follow the steps below to change it.

Note: Be sure to write your new password down so you don’t forget it.

1. Tap the Home tab > Settings > Account.

2. Tap Password.

Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.

3. Enter your new password twice, then tap Change password.

Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types:

- Uppercase letters

- Lower case letters

- Numbers

- Symbols

If you're viewing this article on your smartphone, tap here to go to the Account screen.

If you don’t have access to your old device when transferring your account, see this Help article.

We recommend setting a password that is difficult for third parties to guess. For tips on setting a secure password, see this Help article.

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Unlocking the screen that appears when trying to change your email address or password

To unlock this screen, use the unlock method you have configured on your device.

Note: This is not the password registered to your LINE account. Your unlock method may require you to enter a PIN code or passcode, swipe the screen, trace a pattern, or use biometric identification (e.g. fingerprint, face).

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