Help center

Configuring LINE notifications

Configuring pop-up notifications

To change your pop-up notification settings, see the steps for your device's OS below.

iOS

To show/hide message previews in pop-up notifications:

1. Tap the Home tab > Settings > Notifications.
Note: Tap here to open the Settings menu in the LINE app on your smartphone.
2. Turn Message previews ON or OFF.

Note:
- The profile icons of users that send you messages will appear in pop-up notifications on iOS 15 or later with LINE version 11.18.0 or later.
- If you want to hide user profile icons in pop-up messages, turn Show profile icons OFF.

To configure how and where pop-up notifications appear:

1. On your device, tap Settings > Notifications.
2. Tap LINE in your list of apps.
3. Adjust the settings you want to change.

Android

Android OS versions earlier than 7.0

To show/hide message previews in pop-up notifications:
1. Tap the Home tab > Settings.
2. Tap Notifications.
3. At the top of the screen, check the box next to Notifications.
4. Under Notifications, turn Message previews ON or OFF.

To choose whether or not pop-up notifications will appear when your screen is on/off:
1. Tap the Home tab > Settings.
Note: Tap here to open the Settings menu in the LINE app on your smartphone.
2. Tap Notifications.
3. At the top of the screen, check the box next to Notifications.
4. Under Notifications, tap Display pop-ups when screen is on or Display pop-ups when screen is off to turn these settings ON or OFF.

Android OS versions 7.0 and later

You can configure pop-up notifications from your device's Notifications settings.

If you're using Android OS version 8.0 or later and want to display message notifications on your lock screen, see the following Help article.

Displaying message notifications on your lock screen (Android OS version 8.0 or later).

Was this page helpful?

Changing your notification sound

I got a message from a company's official account that I didn't add as a friend

This Help article will explain the notification messages sent from LINE, how they work, and the requirements for sending them.

Useful info

If you received a message not from a company's official account but from someone you don't know, try the steps in Preventing chat messages from people you don't know and group invitations.

About notification messages
You may get notification messages from the official accounts of companies. These are messages for telling you things like package delivery dates and when monthly bills are due. These messages let you receive helpful information without having to add the official accounts of individual companies as friends on LINE.

Official account icons
The name of a company's official account has a gray, blue, or green icon next to it, and the type can be distinguished by the icon color. To make sure that a notification message is from an official account, check to make sure it has an icon with one of these colors.

How notification messages work
First, a company sends a message transmission request to LINE's servers based on a customer's phone number. A notification message is then sent to the account of the LINE user with that phone number registered. The phone number sent from the company is hashed (i.e. information that is encrypted to be stored securely), and the information that LY Corporation receives is only used for the purpose of verifying the message recipient, after which it is promptly deleted.

There may be times when we need to verify your identity via text message before we can send a notification or confirm notification content which includes details like your personal information.

Requirements for sending notification messages
Notification messages are sent when they meet the three requirements below:
• The phone number sent from the company matches one registered to an existing LINE account.
• The LINE account has the Receive notification messages setting turned on.
• The LINE account has not blocked the official account of the company sending the notification message.

Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.

Was this page helpful?

LINE

Help center

Search Help articles

Chats

Configuring LINE notifications

Configuring pop-up notifications

Changing your notification sound

I got a message from a company's official account that I didn't add as a friend

Table of contents

Turning notification messages on and off

Configuring chat mention notifications