LINE

Service

About the LINE Pay service toggle
LINE Pay is a smartphone digital wallet service offered by LINE. You can use it to shop both online and offline by adding money to your LINE Pay balance in advance or adding a credit card.

For details about using LINE Pay, see here (only available in Japanese).
Note: To sign up for LINE Pay, you need a LINE account that is registered with a Japanese phone number.

By verifying your identity, you can convert your LINE Cash account to a LINE Money account and get access to features for sending and withdrawing money.

Related Help articles:

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Recommended system specifications for LINE Pay toggle
We recommend using the following system specifications.

iPhone:
iOS 11.0 or later

Android:
Android OS 5.0 or later

Browsers:
Google Chrome 30 or later
Microsoft Internet Explorer 11 or later
Mozilla Firefox 27 or later


If you reset your passcode, you will need to receive a verification code via voice call. For this reason, you must have a phone number that's able to receive voice calls registered to your LINE account.

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Do I have to pay any service charges when using LINE Pay? toggle
There are no service charges for making payments with LINE Pay, adding money to your LINE Pay balance, or sending money to friends on LINE.

However, there are service charges for the following features:

• LINE Pay balance withdrawals: JPY 220 per withdrawal
• Wire transfers: JPY 176 per transfer
• Scan Bill payments
Note: For more information on Scan Bill payment service charges, see this Help article.

There are also separate service charges for merchants using LINE Pay. For details, see the LINE Pay Merchant website.

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LINE Pay safety toggle
You can protect your LINE Pay account from being used by anyone else by setting a separate passcode (different from your LINE account password). This extra layer of security is to keep your account safe, even if your device is lost or stolen.
Note: If you haven't set a LINE Pay passcode, please do so to ensure that you can use the service safely and securely.

By switching on the passcode lock, you can protect important information such as your balance and card information.

To set your passcode lock: 
1. From the LINE Pay main menu, tap Settings > Passcode.
2. Turn Passcode lock ON.

Also, to protect your personal and payment information from phishing attacks, LINE Pay uses high-level encryption features and matches your information with your registered information on LINE Pay. When you make a payment, LINE Pay will start and you'll need to complete the payment on your smartphone. At that time, your LINE profile information will appear at the top of the screen and you can confirm the LINE Pay payment.
Note: Your profile information will not appear on phishing sites.

In the event that you lose your smartphone, contact us and we will deactivate your LINE Pay account. If you want to start using your account again, you can reactivate it directly from your smartphone.

For information on how to have your LINE pay account deactivated, see this Help article.
Note: If your Visa LINE Pay credit card is lost or stolen, see this Help article.

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About LINE Cash and LINE Money toggle
There are two types of LINE Pay accounts: LINE Cash and LINE Money. The features available depend on which account type you have.
Note: You can also make payments using LINE Pay without signing up for an account. For details, see this Help article.

LINE Cash account
When you sign up for LINE Pay, you get a LINE Cash account. With this account type, you can make purchases using your LINE Pay balance (once you've added money to it) or a registered credit card. You can also have a LINE Pay card issued, which can be used for making payments at JCB merchants.

A LINE Cash account also lets you:
• Request money from friends on LINE
• Request to split bills with friends on LINE
Note: You can only send requests with a LINE Cash account, and you cannot send money or pay split bills yourself.

LINE Money account
When you verify your identity with LINE Pay, your LINE Cash account becomes a LINE Money account.

In addition to the features of a LINE Cash account, a LINE Money account lets you:
• Send money to friends on LINE
• Make withdrawals from your LINE Pay balance
• Make wire transfers

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Verifying your identity to use LINE Money toggle
To use LINE Money, you need to first verify your identity.

From the LINE Pay main menu, tap Settings > Identity verification and choose one of the verification methods listed below.
Note: 
- If you haven't set a passcode, you'll need to set one after agreeing to the Terms of Use.
- Your request to verify your identity will be canceled if you unsuccessfully try to transfer your LINE account (e.g. after changing devices).

• Bank account verification
Verify your identity by linking your bank account to LINE Pay. See this Help article for details.

• Verify your identity online
Use any of the acceptable forms of ID mentioned below and follow the on-screen instructions to verify your identity.
Note:
- This option may not be available on some devices.
- You will need to take a photo of the side of your ID (laid flat). Refer to the video below for instructions on how to do so.


Use any of the following photo IDs when verifying your identity online:
- Driver's license
- 運転経歴証明書 (driving history certificate)
- Japanese passport
Note: Japanese passports without the "Information on Bearer" page are not accepted.
- Individual Number (My Number) card
Note: Individual Number notification cards are not accepted.
- Residence card
- Special permanent resident certificate

Once you've completed verifying your identity with the "Verify Your Identity Online" method, you'll receive a notification from the LINE Pay identity verification account and you'll be able to send money and use other LINE Money services.
Note: You need to use LINE version 9.6.5 or later (iOS) to verify your identity with this option.

Important: As of February 14, 2020, we are no longer accepting identity verification applications via postcard.

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