Help Center

Logging in automatically toggle

You can log in automatically without having to enter your email address and password every time.

Note: To protect your personal information, only use this login method on your own PC.

To log in automatically, check the Log me in automatically option on the login screen, or follow the steps below.

1. At the bottom of the main menu, click "..." > Settings.

2. Click Basic > check the box next to Log me in automatically under Login.

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I'm not receiving the password reset email toggle

Please check the following if you are not receiving the password reset email:

- Is your registered email address entered correctly?

- Did you enter an email address different from your registered one?

- Are you trying to send the password reset email repeatedly within a short period of time?

Note: You may not be able to receive the password reset email properly if you repeatedly sent a request for it. Please wait over 24 hours before sending a request again.

- Has the email been delivered to your spam, junk, or other folders?

- Do you have spam filters in place that block emails with URLs or that were sent from a PC? If so, please disable them.

- Do you have settings in place to only receive emails from certain domains? If so, please add “line.me” to your list of accepted domains.

- Does the email address you are using comply to RFC standards?

The following are examples of email addresses that do not comply to RFC standards:

- Addresses with a dot (.) right before the @ symbol: abcd.@xxx.com

- Addresses with consecutive dots (.): ab..cd@xxx.com

- Addresses that begin with a hyphen (-): -abcd@xxx.com

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Logging in to your account if you can't use your registered email address toggle

If you don't remember your password and can't use your registered email address, you will not be able to log in using that email address.

However, if you're using the smartphone version of LINE, you can log in to your account:

• With a QR code.

• By changing your registered email address.

- Android users, see here.

- iOS users, see here.

• By changing your password.

- Android users, see here.

- iOS users, see here.

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I forgot my password toggle

If you forgot your registered password, there is no way to check it. Please change your password on the smartphone version of LINE.

Note: After setting your new password, be sure to keep it safely so you don't forget it.

1. Start the smartphone version of LINE.

2. Tap the Home tab > Settings > Account.

3. Tap Password.

4. Enter your new password, then tap Change password.

Note: In some cases, you may be required to enter your smartphone's unlock method.

If you're trying to transfer your account and don’t have access to your old device, see this Help article.

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Logging in with an email address toggle

To log in to LINE for PC with an email address, you must first register an email address with the device that you normally use LINE on. For the steps to register an email address, see this Help article.

After registering your email address, follow the steps below.

Note: If you haven't installed LINE for PC, you can download it here.

1. Start LINE for PC.

2. Enter your registered email address and password, then select Log in.

If you're logging in for the first time or have reinstalled LINE, you may also need to complete the following steps:

3. Check the four-or-six-digit verification code that appears.

4. Start LINE on your smartphone and enter the verification code (four or six digits) that appears on LINE for PC.

5. On your smartphone, select Verify > OK.

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Registering an email address toggle

You cannot register an email address from LINE for PC. Please register an email address on the smartphone version of the app by following the steps for Android or iOS.

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I forgot my registered email address toggle

To check your registered email address:

1. Start LINE for PC.

2. Log in via QR code.

3. Click "..." > Settings.

Note: When using LINE for Chrome, click the down arrow next to LINE at the top of the screen.

4. Check your email address under Email on the Basic tab.

You won't be able to check your email address from a PC if you can't log in to LINE for PC. In this case, check your email address on the smartphone version of LINE by following the steps for Android or iOS.

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