Please check the following if you are not receiving the password reset email:
- Is your registered email address entered correctly?
- Did you enter an email address different from your registered one?
- Are you trying to send the password reset email repeatedly within a short period of time?
Note: You may not be able to receive the password reset email properly if you repeatedly sent a request for it. Please wait over 24 hours before sending a request again.
- Has the email been delivered to your spam, junk, or other folders?
- Do you have spam filters in place that block emails with URLs or that were sent from a PC? If so, please disable them.
- Do you have settings in place to only receive emails from certain domains? If so, please add “line.me” to your list of accepted domains.
- Does the email address you are using comply to RFC standards?
The following are examples of email addresses that do not comply to RFC standards:
- Addresses with a dot (.) right before the @ symbol: abcd.@xxx.com
- Addresses with consecutive dots (.): ab..cd@xxx.com
- Addresses that begin with a hyphen (-): -abcd@xxx.com
To log in to LINE for PC with an email address, you must first register an email address with the device that you normally use LINE on. For the steps to register an email address, see this Help article.
After registering your email address, follow the steps below.
Note: If you haven't installed LINE for PC, you can download it here.
1. Start LINE for PC.
2. Enter your registered email address and password, then select Log in.
If you're logging in for the first time or have reinstalled LINE, you may also need to complete the following steps:
3. Check the four-or-six-digit verification code that appears.
4. Start LINE on your smartphone and enter the verification code (four or six digits) that appears on LINE for PC.
You cannot register an email address from LINE for PC. Please register an email address on the smartphone version of the app by following the steps for Android or iOS.
Note: When using LINE for Chrome, click the down arrow next to LINE at the top of the screen.
4. Check your email address under Email on the Basic tab.
You won't be able to check your email address from a PC if you can't log in to LINE for PC. In this case, check your email address on the smartphone version of LINE by following the steps for Android or iOS.