LINE

Help

Registering Your Email

I'm not receiving the "Forgot your password?" email toggle
If you are not receiving the password reset email when you select Forgot your password?, please check the following:

• Did you enter your registered email address correctly?

• Are you entering the same email address as the one you registered?

• Was the password reset email sent to your spam inbox or filtered to any other folders?

• Do you have any spam filters turned on? If you do, please try again after temporarily disabling them.
Note: This includes filters for blocking emails that contain URLs, blocking emails from PCs, etc.

• Do you have domain filters active? If you do, please add "line.me" to the list of accepted domains.

• Does your email address conform to existing RFC standards?
The following are examples that do not conform to RFC standards:
- Email addresses with a dot (.) just before the @ sign: abcd.@xxx.com
- Email addresses with more than one dot in a row: ab..cd@xxx.com
- Email addresses starting with a hyphen: -abcd@xxx.com

• Did you request the password reset email again within a short time period? If you make multiple password reset requests within a short period of time, the password reset email may not be sent properly. In this case, please wait 24 hours and try again.

Was this page helpful?

Yes No

How do I register an email address? toggle
You can register an email by following the steps below. Please note that the steps may vary slightly depending on the device you are using.

1. Tap “...” at the top of the screen.
2. Tap Accounts.
3. Tap Email Registration.
4. Enter your email address and password, and tap Register or OK.

Was this page helpful?

Yes No

How do I change my registered email address? toggle
You can change your email address by following the steps below:
Steps may vary slightly depending on the device you are using.

1. Tap the "⋅⋅⋅" at the top of the screen
2. Tap Accounts > Register Your Email
3. Tap Change Your Email 
4. Enter the new email and password you want to register and tap OK

If you are having trouble registering, there is a possibility that there may be spaces in the email address or password you entered, as some devices are programmed to input spaces automatically. Please ensure there aren't any spaces.

Was this page helpful?

Yes No

How do I change my password? toggle
1. Tap “...” at the top of the screen.
2. Tap Accounts, or Accounts > Email Registration.
3. Tap Change Password.
4. Enter your new password and tap Confirm or OK.

Was this page helpful?

Yes No

Checking your email addresss toggle
To view your registered email address, please refer to the following steps:

1. Tap the settings icon > Accounts > Email Registration.
2. Your registered email address will appear underneath Change Your email.

Was this page helpful?

Yes No

Help Center