LINE Help Center

Note: LINE Stickers Premium is only available in Indonesia, Japan, Taiwan, and Thailand.

Refer to the following information for the steps to cancel your subscription.
Note: Please also refer to this Help article if you want to cancel your plan (course) subscription during a free trial.

Useful info

- You can cancel an auto-renewal subscription up to 24 hours before its next renewal date.
- If you cancel your plan (course) subscription, you will not be able to use your downloaded stickers, emoji, or themes after the plan expires.

We'd also like to ask for your feedback in order to make future improvements to the service. Please tell us why you are cancelling your subscription in the LINE Stickers Premium Customer Satisfaction Survey.
Note:
- Selecting the link will take you to the survey page.
- Only available in Japanese.

Cancelling a regular plan

Useful info

If you want to re-subscribe to a plan (course) that was cancelled but hasn't expired yet, please restore the subscription on the App Store or Google Play.

For iOS

1. Tap the Home tab > Settings.
2. Tap Stickers > Manage subscription > Manage subscription.
3. Tap the plan name that appears and follow the on-screen instructions to cancel your subscription.

If you want to cancel a subscription from Apple
Note: If you subscribed to LINE Stickers Premium from LINE STORE, a pop-up will appear asking you to open LINE STORE. Please go there to cancel your subscription.

If you can confirm any of the following after you've completed the steps above, it means your subscription has been cancelled.
• A date appearing next to Expires on the Subscriptions screen.
• Cancel Subscription isn't displayed at the bottom of the Subscriptions screen.
• There is no check to the right of the plan price under OPTIONS on the Edit Subscription screen.

Note: Even after cancelling your subscription, it will show up as "Active" in the LINE app and as "LINE Stickers Premium" on the Subscriptions screen. (To access the Subscriptions screen, tap Settings on your device > your Apple ID username.) You can use the plan until it expires.

For Android

1. Tap the Home tab > Settings.
2. Tap Stickers > Manage subscription > Manage subscription.
3. Tap the plan name that appears and follow the on-screen instructions to cancel your subscription.

Cancel, pause, or change a subscription on Google Play
Note: If you subscribed to LINE Stickers Premium from LINE STORE, a pop-up will appear asking you to open LINE STORE. Please go there to cancel your subscription.

If you finished cancelling the subscription, you should see the subscription expiration date or the date it was cancelled on the Manage subscription screen after you tap the plan's name. This means the plan will not renew automatically.
Note: Even after cancelling your subscription, it will show up as "Active" in the LINE app and as "LINE Stickers Premium" on the Subscriptions screen in Google Play. You can use the plan until it expires.

If the subscription cancellation screen doesn't appear:
You may be logged in with a different Google account from the one you used to subscribe to your plan (e.g. because you have multiple Google accounts).

First, switch to the right Google account, then check if LINE Stickers Premium appears on the Subscriptions screen.

How to add & use accounts in the Google Play Store on your device

If you're still unable to cancel your subscription after trying everything above, please contact us via this Inquiry Form so we can look into it.

Cancelling the free sticker plan for LINE MUSIC/LINEMO subscribers

Cancelling your LINE MUSIC free sticker plan

1. From the Home tab, tap Settings.
2. Tap Stickers > Manage subscription > Cancel plan.

Cancelling the LINE Stickers Premium for LINEMO plan

1. Open LINE and tap the Home tab > Settings.
2. Tap Stickers > Manage subscription > Manage your LINEMO free sticker plan.
3. Log in from the LINEMO homepage and follow the on-screen steps to finish cancelling your plan.

Note: The free sticker plan for LINE MUSIC/LINEMO subscribers is only available in Japan.

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Changing/canceling/restoring plans

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Cancelling a subscription