LINE

Important: OpenChat is only available in Japan, Taiwan, and Thailand.

If you're suddenly unable to use OpenChat, refer to the following information based on the status of your LINE account.


Topics covered

- A message saying "Your account has been suspended" due to a terms of service or policy violation appears

- I'm unable to send messages in all OpenChats

- I'm unable to send messages in some OpenChats

A message saying "Your account has been suspended" due to a terms of service or policy violation appears:
If you see a message similar to the one above, it indicates that your account has been temporarily suspended. The temporary suspension period is between 24 hours and seven days. You can use OpenChat again once the suspension period is over.
Note: You may be restricted for longer depending on the nature of the violation.


I'm unable to send messages in all OpenChats:
If you're suddenly unable to send messages, create notes, or new OpenChat groups, it's possible that your use of LINE may have been suspended for violating (or being suspected of violating) our Terms of Use or OpenChat's specific guidelines.

Below are the main types of activity taken from our standards that constitute violations of our Terms of Use. Confirm whether you have engaged in any of the activities and refrain from engaging in similar conduct in the future.
Note: For more details, see the LY Corporation Common Terms of Use.

• Continually inviting or soliciting others to meet in person, or engaging in any acts related to the exchange of personal information (e.g. phone number, address, LINE ID).
• Planning or inviting minors to inappropriate meetings or gatherings.
• Posting content that is generally considered unacceptable, such as defamatory content, abusive language, or any other obscene expressions.
• Engaging in acts that infringe on copyrights, likeness rights, or privacy rights.
• Engaging in any unlawful acts, such as the illegal trading of banned substances, stocks, etc.
• Engaging in acts deemed to be spamming, such as sending multiple stickers or posts in a row over a short period of time.
• Problematic activity, such as repeatedly leaving and re-entering an OpenChat or posting unrelated content/inappropriate language multiple times in a row.

The temporary suspension period is between 24 hours and seven days. You can use OpenChat again once the suspension period is over.
Note: You may be restricted for longer depending on the nature of the violation.

I'm unable to send messages in some OpenChats:
If you're unable to send messages in some OpenChats, try the solutions in the following Help article.

General solutions for issues with LINE

If you're still unable to resolve the issue after trying the solutions in the Help article above, and you don't remember doing anything that could have violated our guidelines, please contact us via the Inquiry Form.
Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.

Did you read the important points above?

No

Please confirm the following important points before contacting us.

Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.

Yes

Please contact us via this Inquiry Form.

See also:
I suddenly became unable to send messages