OpenChat-related issues
Important: OpenChat is only available in Japan, Taiwan, and Thailand.
If you're suddenly unable to use OpenChat, refer to the following information based on the status of your LINE account.
Topics covered
- A message saying "Your account has been suspended" due to violating OpenChat regulations
- I'm unable to send messages in all OpenChats
- I'm unable to send messages in some OpenChats
A message saying "Your account has been suspended" due to violating OpenChat regulations:
If you see a message similar to the one above, it indicates that your account has been temporarily suspended.
For more details, see the OpenChat's Guidelines for Prohibited Activities (Japan) or the LY Corporation Common Terms of Use (Taiwan and Thailand).
Be advised
If you violated OpenChat regulations, your account will generally be suspended for a temporary period (e.g. for a few hours, a day, a week, or 30 days), and you will be notified of the reason for the suspension.
Typically, the suspension is lifted within seven days, even if the duration isn't specified in the notification.
If the suspension period is seven days or less, even if you contact us, the restriction will likely be automatically lifted before we complete our investigation. We ask that you wait until the restriction is lifted.
Note: You may be restricted for longer depending on the nature of the violation.
I'm unable to send messages in all OpenChats:
If you're suddenly unable to use OpenChat, refer to the following information based on the status of your LINE account.
Topics covered
- A message saying "Your account has been suspended" due to violating OpenChat regulations
- I'm unable to send messages in all OpenChats
- I'm unable to send messages in some OpenChats
A message saying "Your account has been suspended" due to violating OpenChat regulations:
If you see a message similar to the one above, it indicates that your account has been temporarily suspended.
For more details, see the OpenChat's Guidelines for Prohibited Activities (Japan) or the LY Corporation Common Terms of Use (Taiwan and Thailand).
Be advisedTypically, the suspension is lifted within seven days, even if the duration isn't specified in the notification.
If the suspension period is seven days or less, even if you contact us, the restriction will likely be automatically lifted before we complete our investigation. We ask that you wait until the restriction is lifted.
Note: You may be restricted for longer depending on the nature of the violation.
I'm unable to send messages in all OpenChats:
If you're experiencing any of the following issues, it's possible that your use of OpenChat has been suspended due to detected activity violating the Regulations for Prohibited Acts in OpenChat (Japan) or our Terms of Use (Taiwan and Thailand).
• Suddenly unable to send messages
• Unable to create notes or new OpenChat groups
To determine which prohibited activity you may have violated, refer to the Regulations for Prohibited Acts in OpenChat (Japan) or the LY Corporation Common Terms of Use (Taiwan and Thailand).
Note: The Regulations for Prohibited Acts in OpenChat is only available in Japanese.
Prohibited activities that constitute violations:
• Posting personal information
• Engaging in defamation or using excessively critical language
• Making discriminatory statements or engaging in hate speech
• Infringing on intellectual property rights, privacy rights, portrait rights, etc.
• Threatening suicide, self-harm, or harm to others
• Posting child pornography or engaging in actions that endanger minors
• Posting content that is obscene, violent, or generally considered offensive by the public
• Using the service for the purpose of finding people to meet up with in person
• Engaging in activities that violate the law or could lead to violations
• Spreading or disseminating clearly false or misleading information
• Impersonating others
• Engaging in activities that pose cybersecurity risks
• Disrupting service operations (trolling behavior)
• Engaging in activities for the purpose of commercial advertising
• Engaging in any other actions deemed inappropriate by our company
Be advised
If you violated OpenChat regulations, your account will generally be suspended for a temporary period (e.g. for a few hours, a day, a week, or 30 days), and you will be notified of the reason for the suspension.
Typically, the suspension is lifted within seven days, even if the duration isn't specified in the notification.
If the suspension period is seven days or less, even if you contact us, the restriction will likely be automatically lifted before we complete our investigation. We ask that you wait until the restriction is lifted.
Note: You may be restricted for longer depending on the nature of the violation.
I'm unable to send messages in some OpenChats:
If you're unable to send messages in some OpenChats, try the solutions in the following Help article.
General solutions for issues with LINE
See also:
I suddenly became unable to send chat messages on LINE
• Suddenly unable to send messages
• Unable to create notes or new OpenChat groups
To determine which prohibited activity you may have violated, refer to the Regulations for Prohibited Acts in OpenChat (Japan) or the LY Corporation Common Terms of Use (Taiwan and Thailand).
Note: The Regulations for Prohibited Acts in OpenChat is only available in Japanese.
Prohibited activities that constitute violations:
• Posting personal information
• Engaging in defamation or using excessively critical language
• Making discriminatory statements or engaging in hate speech
• Infringing on intellectual property rights, privacy rights, portrait rights, etc.
• Threatening suicide, self-harm, or harm to others
• Posting child pornography or engaging in actions that endanger minors
• Posting content that is obscene, violent, or generally considered offensive by the public
• Using the service for the purpose of finding people to meet up with in person
• Engaging in activities that violate the law or could lead to violations
• Spreading or disseminating clearly false or misleading information
• Impersonating others
• Engaging in activities that pose cybersecurity risks
• Disrupting service operations (trolling behavior)
• Engaging in activities for the purpose of commercial advertising
• Engaging in any other actions deemed inappropriate by our company
Be advisedTypically, the suspension is lifted within seven days, even if the duration isn't specified in the notification.
If the suspension period is seven days or less, even if you contact us, the restriction will likely be automatically lifted before we complete our investigation. We ask that you wait until the restriction is lifted.
Note: You may be restricted for longer depending on the nature of the violation.
I'm unable to send messages in some OpenChats:
If you're unable to send messages in some OpenChats, try the solutions in the following Help article.
General solutions for issues with LINE
See also:
I suddenly became unable to send chat messages on LINE
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