Back up/restore chat histories
You can transfer your chat history to your new device by backing it up with your old device.
Useful info
‐ To transfer your chat history using Premium Backup, refer to the LINE safe transfer guide.
- Premium Backup is only available to LYP Premium (Japan) or LINE Premium (Thailand) members.
• iCloud Drive is turned on (iOS only).
• There is enough free space in iCloud Drive/Google Drive.
• It's being used in an area with a strong network connection.
Next, follow the steps below to back up your chats:
1. From the Home tab, tap Settings > Chat history backup or Back up and restore chat history.
2. Tap Back up now or Create backup PIN and back up chat history.
Note: You can confirm the PIN you set by tapping Backup PIN.
3. After your backup is complete, tap Transfer account and transfer your account with an easy transfer QR code.
Note: If your new device is running a different OS, you cannot transfer your chat history from before the last 14 days that you backed up to iCloud Drive/Google Drive.
First, set a backup PIN on your old device.
Note: You can confirm the PIN you set by tapping Backup PIN.
Once you've finished backing up your chats, please transfer your account.
Depending on whether your new device runs the same OS as your old device, the data that can be transferred along with your account will differ. Refer to the following Help article for details.
Data that can be transferred
Transferring your LINE account with a phone number
Transferring your LINE account with your Apple ID/Google account
Note: If you had a backup PIN set, you'll need to enter it. For details, see About the backup PIN.
Note: You cannot transfer your chat history from before the last 14 days that you backed up to iCloud Drive/Google Drive.
Useful info- Premium Backup is only available to LYP Premium (Japan) or LINE Premium (Thailand) members.
If you still have your old device
Make sure you're using the latest version of LINE. (Update LINE to the latest version)Transferring your chat history to a new device running the same OS
First, check your old device to make sure that:• iCloud Drive is turned on (iOS only).
• There is enough free space in iCloud Drive/Google Drive.
• It's being used in an area with a strong network connection.
Next, follow the steps below to back up your chats:
1. From the Home tab, tap Settings > Chat history backup or Back up and restore chat history.
2. Tap Back up now or Create backup PIN and back up chat history.
Note: You can confirm the PIN you set by tapping Backup PIN.
3. After your backup is complete, tap Transfer account and transfer your account with an easy transfer QR code.
Transferring your chat history to a new device running a different OS
You can automatically transfer your chat history from the last 14 days if you set a backup PIN.Note: If your new device is running a different OS, you cannot transfer your chat history from before the last 14 days that you backed up to iCloud Drive/Google Drive.
First, set a backup PIN on your old device.
Note: You can confirm the PIN you set by tapping Backup PIN.
Once you've finished backing up your chats, please transfer your account.
Depending on whether your new device runs the same OS as your old device, the data that can be transferred along with your account will differ. Refer to the following Help article for details.
Data that can be transferred
If you no longer have your old device
Transferring your chat history to a new device running the same OS
If you backed up your chat history to iCloud Drive/Google Drive
You can transfer your chat history when transferring your account. See the following Help articles for details.Transferring your LINE account with a phone number
Transferring your LINE account with your Apple ID/Google account
Note: If you had a backup PIN set, you'll need to enter it. For details, see About the backup PIN.
If you didn't back up your chats to iCloud Drive/Google Drive but had a backup PIN set
You can transfer the last 14 days of your chat history. For details, see About the backup PIN.If you didn't back up your chats to iCloud Drive/Google Drive or set a backup PIN
Unfortunately, you will not be able to transfer your chat history.Transferring your chat history to a new device running a different OS
If you had a backup PIN set
You can transfer the last 14 days of your chat history. For details, see About the backup PIN.Note: You cannot transfer your chat history from before the last 14 days that you backed up to iCloud Drive/Google Drive.
If you didn't set a backup PIN
Unfortunately, you will not be able to transfer your chat history.Was this page helpful?
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You can use this feature on your main device (typically your smartphone).
To restore your chat history after transferring your LINE account, you need to back it up beforehand.
You can back up your chat history with Standard Backup or Premium Backup.
Topics covered
- Using Standard Backup
- Using Premium Backup
Using Standard Backup:
With Standard Backup, your chat history is backed up to iCloud Drive or Google Drive.
Only text messages from your chat history can be backed up with this feature.
Before performing a Standard Backup, be sure that:
• iCloud Drive/Google Drive is turned on.
Note: This feature is unavailable on devices that cannot use Google Drive.
• There is enough free space in iCloud Drive/Google Drive.
For the basic ways to use Standard Backup, see below.
2. Tap the Home tab >
> Chat history backup under Backup and transfer.
Note: If you don't see Back up now, you need to set a backup PIN, so tap Create backup PIN and back up chat history.
4. After your backup is complete, tap Transfer account or Close.
Note: If you tap Transfer account, you can transfer your account with an easy transfer QR code.
You can use cellular data when you do a manual backup, but you may need a Wi-Fi connection depending on your iCloud settings. Make sure you've enabled using iCloud with cellular data.
2. Tap the Home tab > > Chat history backup under Backup and transfer.
4. Select how often you want to back up your chats.
Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.
• Your device's screen is locked.
• Your device is plugged into an outlet.
• Your device is connected to a Wi-Fi network.
• The iOS Background App Refresh setting is turned on.
• LINE is running in the background.
Note: To check if LINE is running in the background, go to Settings in iOS > General > Background App Refresh, and make sure LINE is turned on.
2. Tap the Home tab > > Back up and restore chat history under Backup and transfer.
Note: If you don't see Back up now or Back up to Google Drive, you need to set a backup PIN, so tap Create backup PIN and back up chat history.
4. After your backup is complete, tap Transfer account or Close.
Note: If you tap Transfer account, you can transfer your account with an easy transfer QR code.
2. Tap the Home tab > > Back up and restore chat history under Backup and transfer.
4. Select how often you want to back up your chats.
Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.
• Your device is plugged into an outlet.
• Your device is connected to the internet.
Note: If you can't use a Wi-Fi connection, you can still back up your chats with Use mobile data selected.
Your chats will be backed up automatically when you stop using your device and its screen has turned off.
Useful info
If an auto-backup fails, you'll receive a chat notification from the LINE official account. For more details, see Issues with backing up or restoring your chat history.
Using Premium Backup:
Note: Premium Backup is only available to LYP Premium (Japan) or LINE Premium (Thailand) members.
With Premium Backup, you'll be able to back up the following chat history data.
• Text messages
• Photos
• Videos
• Files
• Voice messages
For details, see About Premium Backup.
See also:
Data that can be transferred
To restore your chat history after transferring your LINE account, you need to back it up beforehand.
You can back up your chat history with Standard Backup or Premium Backup.
Topics covered
- Using Standard Backup
- Using Premium Backup
Using Standard Backup:
With Standard Backup, your chat history is backed up to iCloud Drive or Google Drive.
Only text messages from your chat history can be backed up with this feature.
Before performing a Standard Backup, be sure that:
• iCloud Drive/Google Drive is turned on.
Note: This feature is unavailable on devices that cannot use Google Drive.
• There is enough free space in iCloud Drive/Google Drive.
For the basic ways to use Standard Backup, see below.
iOS users
There are two methods available for backing up your chats to iCloud Drive.Manually back up chats to iCloud Drive
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Chat history backup under Backup and transfer.Note: If you don't see Back up now, you need to set a backup PIN, so tap Create backup PIN and back up chat history.
4. After your backup is complete, tap Transfer account or Close.
Note: If you tap Transfer account, you can transfer your account with an easy transfer QR code.
You can use cellular data when you do a manual backup, but you may need a Wi-Fi connection depending on your iCloud settings. Make sure you've enabled using iCloud with cellular data.
Automatically back up chats to iCloud Drive
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Chat history backup under Backup and transfer.4. Select how often you want to back up your chats.
Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.
• Your device's screen is locked.
• Your device is plugged into an outlet.
• Your device is connected to a Wi-Fi network.
• The iOS Background App Refresh setting is turned on.
• LINE is running in the background.
Note: To check if LINE is running in the background, go to Settings in iOS > General > Background App Refresh, and make sure LINE is turned on.
Android users
There are two methods available for backing up your chats to Google Drive.Manually back up chats
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Back up and restore chat history under Backup and transfer.Note: If you don't see Back up now or Back up to Google Drive, you need to set a backup PIN, so tap Create backup PIN and back up chat history.
4. After your backup is complete, tap Transfer account or Close.
Note: If you tap Transfer account, you can transfer your account with an easy transfer QR code.
Automatically back up chats
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Back up and restore chat history under Backup and transfer.4. Select how often you want to back up your chats.
Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.
• Your device is plugged into an outlet.
• Your device is connected to the internet.
Note: If you can't use a Wi-Fi connection, you can still back up your chats with Use mobile data selected.
Your chats will be backed up automatically when you stop using your device and its screen has turned off.
Useful infoUsing Premium Backup:
Note: Premium Backup is only available to LYP Premium (Japan) or LINE Premium (Thailand) members.
With Premium Backup, you'll be able to back up the following chat history data.
• Text messages
• Photos
• Videos
• Files
• Voice messages
For details, see About Premium Backup.
See also:
Data that can be transferred
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A backup PIN lets you transfer your chat history when you transfer your LINE account.
Even if you haven't backed up your chat history beforehand, you can transfer your chat history from the last 14 days regardless of the OS when you set up a backup PIN.
Note: If you've backed up your chat history beforehand, you can only transfer your entire chat history between the same OS. Refer to the following Help article for details.
Backing up your chat history
For the steps to set, check, or reset your backup PIN, refer to the following sections.
2. Tap Back up now or Create backup PIN and back up chat history.
3. Enter a six-digit number.
4. Tap the arrow.
2. Tap Backup PIN.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Check the PIN you currently have set.
4. To change your PIN, tap Change.
5. Enter your new PIN, and tap Change.
Make sure your backup PIN is a secure combination to prevent it from being used by someone else without your permission.
Here are some tips for setting a hard-to-guess backup PIN:
• Don't use consecutive numbers (e.g. 123456).
• Don't use the same number repetitively (e.g. 111111).
• Don't make the PIN your birthday.
Even if you haven't backed up your chat history beforehand, you can transfer your chat history from the last 14 days regardless of the OS when you set up a backup PIN.
Note: If you've backed up your chat history beforehand, you can only transfer your entire chat history between the same OS. Refer to the following Help article for details.
Backing up your chat history
For the steps to set, check, or reset your backup PIN, refer to the following sections.
Setting a PIN code
1. From the Home tab, tap Settings > Backup and transfer > Chat history backup/Back up and restore chat history.2. Tap Back up now or Create backup PIN and back up chat history.
3. Enter a six-digit number.
4. Tap the arrow.
Checking/resetting a backup PIN
1. From the Home tab, tap Settings > Backup and transfer > Chat history backup/Back up and restore chat history.2. Tap Backup PIN.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Check the PIN you currently have set.
4. To change your PIN, tap Change.
5. Enter your new PIN, and tap Change.
Make sure your backup PIN is a secure combination to prevent it from being used by someone else without your permission.
Here are some tips for setting a hard-to-guess backup PIN:
• Don't use consecutive numbers (e.g. 123456).
• Don't use the same number repetitively (e.g. 111111).
• Don't make the PIN your birthday.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
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- Do not enter any personal information.
- We cannot respond to comments received from this form.
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You can only use this feature on your main device (typically your smartphone).
Follow the steps below to restore your backed up chats.
Useful info
- If you backed up your chat history using Premium Backup, please refer to Restoring your backed up chat history.
- This feature is only available to LYP Premium (Japan) and LINE Premium (Thailand) members.
Be advised
- To restore your chats, turn iCloud Drive on before transferring your LINE account. If you've already transferred your account, please reinstall the LINE app.
- You cannot restore your chats by starting LINE and tapping the Home tab >.
To restore your chat history:
1. Turn ON iCloud Drive.
2. Transfer your LINE account with your new main device.
3. Once the screen to restore your chat history appears, tap Restore chat history.
Follow the steps below to change your iCloud Drive settings.
Note: Make sure to log in to iCloud with the same Apple ID you used to back up your chat history.
1. From your iOS device, tap Settings > your name at the top of the screen.
2. Tap iCloud and turn ON iCloud Drive.
3. Turn ON LINE.
Note: If different screens appear on your device and you cannot follow these steps, please contact Apple directly.
2. Tap the Home tab >
> Back up and restore chat history under Backup and transfer.
Follow the steps below to restore your backed up chats.
Useful info- This feature is only available to LYP Premium (Japan) and LINE Premium (Thailand) members.
iOS users
Be advised- You cannot restore your chats by starting LINE and tapping the Home tab >
.
1. Turn ON iCloud Drive.
2. Transfer your LINE account with your new main device.
3. Once the screen to restore your chat history appears, tap Restore chat history.
Follow the steps below to change your iCloud Drive settings.
Note: Make sure to log in to iCloud with the same Apple ID you used to back up your chat history.
1. From your iOS device, tap Settings > your name at the top of the screen.
2. Tap iCloud and turn ON iCloud Drive.
3. Turn ON LINE.
Note: If different screens appear on your device and you cannot follow these steps, please contact Apple directly.
Android users
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Back up and restore chat history under Backup and transfer.Was this page helpful?
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You can only use this feature on your main device (typically your smartphone).
If you're having issues with backing up or restoring your chat history, try the methods below to see if you can resolve the issue.
Be advised
We have no way to restore chat history that couldn't be restored despite backing it up, even if you contact us about it.
Useful info
- There are two methods for backing up your chat history: Standard Backup, which uses iCloud Drive or Google Drive, and Premium Backup.
- Premium Backup is only available to LYP Premium (Japan) or LINE Premium (Thailand) members.
Topics covered
- I see an error message when backing up my chat history with Standard Backup or it's stuck loading
- My chats were restored, but the photos and videos weren't
- I can only restore some of my chat history
I see an error message when backing up my chat history with Standard Backup or it's stuck loading:
If you see an error message about an unknown error when backing up your chat history with Standard Backup or it's stuck loading, see the solutions below.
Settings you need to configure to back up your chat history
Configure the settings below for the device you're using.
• Set up iCloud Drive
• Back up iPhone using iCloud
1. Go to your device's Settings > Apps.
2. Tap LINE.
3. Tap Permissions > Contacts > Allow.
Note: You will not receive a notification if an auto-backup fails for another reason.
• Backup failed at XX:XX on MM/DD.
Not enough free space on Google Drive.
• Backup failed at XX:XX on MM/DD.
Not enough free space on your device.
If you receive either of the above notifications, make sure you have enough free space on your device and Google Drive, then try to back up your chat history again.
Solutions to try if the issue persists
If the issue persists after you've configured the above settings:
• Try backing up your chat history multiple times.
• Update your operating system (OS) to the latest version.
• Update LINE to the latest version.
• Restart your device.
• Delete unnecessary data from iCloud or Google Drive, as well as your smartphone (or SD card or other storage).
• Turn your 4G/5G/Wi-Fi off and on again.
What to do if the issue persists after trying all of the above solutions
• Set a backup PIN.
If you're unable to proceed with backing up your chat history to iCloud Drive or Google Drive, you can restore the last 14 days of your chat history (text messages only) by setting up a backup PIN.
• Use Premium Backup.
Note: Premium Backup is only available to LYP Premium (Japan) or LINE Premium (Thailand) members.
You can back up and restore photos, videos, files, and voice messages shared in chats, regardless of the OS you're using (e.g. Android, iOS). For details, see About Premium Backup.
My chats were restored, but the photos and videos weren't:
Photos and videos sent in chats cannot be backed up or restored with Standard Backup.
Note: If you use Premium Backup, you can restore photos, videos, files, and voice messages shared in chats. This feature is only available to LYP Premium (Japan) and LINE Premium (Thailand) members.
If you transferred your LINE account and restored your chat history from a backup when changing devices, the photos and videos in your chats and in Photos & videos, from
at the top of a chat, will be shown as 
or 
.
If you have photos or videos you wish to save, please save them to another device before transferring your account.
I can only restore some of my chat history:
To restore your entire chat history when transferring your LINE account using Standard Backup, you need to restore it from backup data saved to iCloud Drive or Google Drive.
Note:
- Setting a backup PIN beforehand or transferring your account with an easy transfer QR code will only transfer the last 14 days of your chat history.
- If you want to restore earlier chat history, be sure to do so from backup data saved to iCloud Drive/Google Drive.
You will not be able to restore your chat history if you didn't back it up to iCloud Drive/Google Drive before transferring your LINE account.
If you saved a backup of your chat history to iCloud Drive/Google Drive in the LINE app beforehand, please restore it from the relevant service.
If you're having issues with backing up or restoring your chat history, try the methods below to see if you can resolve the issue.
Be advised
Useful info- Premium Backup is only available to LYP Premium (Japan) or LINE Premium (Thailand) members.
Topics covered
- I see an error message when backing up my chat history with Standard Backup or it's stuck loading
- My chats were restored, but the photos and videos weren't
- I can only restore some of my chat history
I see an error message when backing up my chat history with Standard Backup or it's stuck loading:
If you see an error message about an unknown error when backing up your chat history with Standard Backup or it's stuck loading, see the solutions below.
Settings you need to configure to back up your chat history
Configure the settings below for the device you're using.
iOS users
Turn on iCloud Drive and iCloud Backup. Your backup may not finish if either setting is off.• Set up iCloud Drive
• Back up iPhone using iCloud
Android users
Give LINE permission to access your contacts with the steps below.1. Go to your device's Settings > Apps.
2. Tap LINE.
3. Tap Permissions > Contacts > Allow.
If your chat history auto-backup fails
If a chat history auto-backup fails because you don't have enough free space in Google Drive or on your device, you'll see one of the following error messages as a notification or on the settings screen.Note: You will not receive a notification if an auto-backup fails for another reason.
• Backup failed at XX:XX on MM/DD.
Not enough free space on Google Drive.
• Backup failed at XX:XX on MM/DD.
Not enough free space on your device.
If you receive either of the above notifications, make sure you have enough free space on your device and Google Drive, then try to back up your chat history again.
Solutions to try if the issue persists
If the issue persists after you've configured the above settings:
• Try backing up your chat history multiple times.
• Update your operating system (OS) to the latest version.
• Update LINE to the latest version.
• Restart your device.
• Delete unnecessary data from iCloud or Google Drive, as well as your smartphone (or SD card or other storage).
• Turn your 4G/5G/Wi-Fi off and on again.
What to do if the issue persists after trying all of the above solutions
• Set a backup PIN.
If you're unable to proceed with backing up your chat history to iCloud Drive or Google Drive, you can restore the last 14 days of your chat history (text messages only) by setting up a backup PIN.
• Use Premium Backup.
Note: Premium Backup is only available to LYP Premium (Japan) or LINE Premium (Thailand) members.
You can back up and restore photos, videos, files, and voice messages shared in chats, regardless of the OS you're using (e.g. Android, iOS). For details, see About Premium Backup.
My chats were restored, but the photos and videos weren't:
Photos and videos sent in chats cannot be backed up or restored with Standard Backup.
Note: If you use Premium Backup, you can restore photos, videos, files, and voice messages shared in chats. This feature is only available to LYP Premium (Japan) and LINE Premium (Thailand) members.
If you transferred your LINE account and restored your chat history from a backup when changing devices, the photos and videos in your chats and in Photos & videos, from
at the top of a chat, will be shown as or .If you have photos or videos you wish to save, please save them to another device before transferring your account.
I can only restore some of my chat history:
To restore your entire chat history when transferring your LINE account using Standard Backup, you need to restore it from backup data saved to iCloud Drive or Google Drive.
Note:
- Setting a backup PIN beforehand or transferring your account with an easy transfer QR code will only transfer the last 14 days of your chat history.
- If you want to restore earlier chat history, be sure to do so from backup data saved to iCloud Drive/Google Drive.
You will not be able to restore your chat history if you didn't back it up to iCloud Drive/Google Drive before transferring your LINE account.
If you saved a backup of your chat history to iCloud Drive/Google Drive in the LINE app beforehand, please restore it from the relevant service.
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To back up a chat's history as a text (.txt) file:
1. Tap
at the top of the chat screen > Settings.
2. Tap Export chat history and choose how you want to send the file.
Be advised
You cannot restore your chat history in LINE from a text file backup. If you want to restore your chat history when you transfer your LINE account or reinstall LINE, please refer to Backing up your chat history and Transferring your chat history.
1. Tap
at the top of the chat screen > Settings.2. Tap Export chat history and choose how you want to send the file.
Be advisedWas this page helpful?
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Let us know if we can make it better.
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You cannot restore your chat history with your backup PIN if you enter it incorrectly 10 times.
If you don't have any chat history backed up or you no longer have your old device and you enter your backup PIN incorrectly 10 times, there will be no way to transfer your chat history to LINE on your new device.
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You can only use this feature on your main device (typically your smartphone).
Note: This feature is available in Japan and Thailand.
Premium Backup lets you back up your chat history in real time, including photos and videos, to 100 GB of storage provided by LINE. It is only available to LYP Premium (Japan) and LINE Premium (Thailand) members.
Moreover, using Premium Backup allows you to transfer more than the last 14 days of chat history (including text messages), even when transferring your LINE account between devices with different operating systems (e.g. Android to iOS, iOS to Android).
Attention
Please be aware that data saved with Premium Backup will be deleted when you cancel your LYP Premium/LINE premium membership.
Topics covered
Data that can be backed up:
The following data (excluding LINE VOOM and OpenChat data) shared in chats can be backed up.
• Text messages
• Photos
• Videos
• Files
• Voice messages
Be advised
- Messages from official accounts and system messages may not be backed up.
- Photos, videos, files, and voice messages that expired before using Premium Backup may not be backed up.
- Some photos, videos, files, and voice messages shared before using Premium Backup may not be backed up.
- Your chat history is backed up in real-time, so if you delete a chat, it will not be saved in your chat history and cannot be restored.
- If you don't open LINE for 14 days or more, chat history stored on the LINE server that expired within that time frame is also backed up.
Note: To check the chat history for this period, you need to restore it with a method detailed in Restoring your backed up chat history. The chat history for that period will also be restored when restoring chat history in scenarios such as changing devices.
Backing up your chat history:
To use Premium Backup, please first make an initial backup. When the initial backup is complete, subsequent chat history will be backed up automatically.
Note: You cannot stop Premium Backup after you begin using it.
Be advised
- If you tap Stop during the initial backup to force it to quit, you will not be able to back up your past data again. However, if you only want to back up your chat history from after you begin using Premium Backup, tap Stop backup > Stop during the initial backup. By forcing the backup to stop, your past data from before using Premium Backup won't be backed up, allowing you to back up only your future chat history.
- If you back up your chat history with an external recovery tool during the initial backup, data may be lost. If you're using an external recovery tool, make sure you back up your chat history using the tool after the initial backup is complete.
Useful info
If you see an error message while making the initial backup, proceed by following the on-screen guidance. If the issue is resolved, the backup will continue. If an unknown error occurs and the issue persists, you will need to make the initial backup again.
Restoring your backed up chat history:
You can restore your backed up chat history if your device is damaged or you change models. Please refer to the information below.
Attention
If you transfer your account without finishing the initial backup, you will not be able to back up or restore your data. Make sure to proceed with transferring your account after finishing an initial backup on your previous device.
Note: When the initial backup finishes, a dedicated screen for Premium Backup will appear. Make sure to transfer your account after checking that the following screen is shown.
Be advised
- Check the LINE safe transfer guide before transferring your account. You may not be able to transfer your account if you try to with another method.
- If you transfer your account with an Apple ID or Google account and don't enter the password registered to your LINE account when logging into it, you will not be able to receive Premium Backup services. If you reset your password while transferring your LINE account, your Premium Backup will be deleted. For this reason, please take care in managing your password.
If you're transferring your LINE account with a phone number or QR code:
Tap Restore chat history on the “Restore chat history” screen.
If you're transferring your LINE account with an Apple ID or Google account:
On the “Enter your LINE password” screen, enter your password and tap Continue > Restore chat history.
Useful info
If you're transferring your LINE account to a different OS (between Android and iPhone devices) and the LINE app version on your new device is older than on your previous device, you may not be able to restore your backup.
After you finish transferring your LINE account, update the LINE app, then follow the steps in the “If you skipped restoring your backup while transferring your LINE account” section below.
> Chat history backup or Back up and restore chat history.
2. Tap Restore.
3. Tap Restore.
Managing your storage:
If your stored data reaches 100 GB, new media (photos, videos, files, and voice messages) in your chat history will stop being backed up.
Delete unneeded data on the Manage storage screen to free up space.
Note: Be aware that deleted data cannot be restored.
Once you've freed up storage space, backups will automatically start again.
Useful info
- Your text messages will continue to be backed up even if your stored data exceeds 100 GB.
- Any media shared in chats seven days or more prior with your stored data exceeding 100 GB cannot be backed up even after you free up space.
Note: This feature is available in Japan and Thailand.
Premium Backup lets you back up your chat history in real time, including photos and videos, to 100 GB of storage provided by LINE. It is only available to LYP Premium (Japan) and LINE Premium (Thailand) members.
Moreover, using Premium Backup allows you to transfer more than the last 14 days of chat history (including text messages), even when transferring your LINE account between devices with different operating systems (e.g. Android to iOS, iOS to Android).
AttentionTopics covered
- Backing up your chat history
- Restoring your backed up chat history
Data that can be backed up:
The following data (excluding LINE VOOM and OpenChat data) shared in chats can be backed up.
• Text messages
• Photos
• Videos
• Files
• Voice messages
Be advised- Photos, videos, files, and voice messages that expired before using Premium Backup may not be backed up.
- Some photos, videos, files, and voice messages shared before using Premium Backup may not be backed up.
- Your chat history is backed up in real-time, so if you delete a chat, it will not be saved in your chat history and cannot be restored.
- If you don't open LINE for 14 days or more, chat history stored on the LINE server that expired within that time frame is also backed up.
Note: To check the chat history for this period, you need to restore it with a method detailed in Restoring your backed up chat history. The chat history for that period will also be restored when restoring chat history in scenarios such as changing devices.
Backing up your chat history:
To use Premium Backup, please first make an initial backup. When the initial backup is complete, subsequent chat history will be backed up automatically.
Note: You cannot stop Premium Backup after you begin using it.
Be advised- If you back up your chat history with an external recovery tool during the initial backup, data may be lost. If you're using an external recovery tool, make sure you back up your chat history using the tool after the initial backup is complete.
To make an initial backup:
1. Tap the Home tab > > Chat history backup under Backup and transfer.
2. Tap Back up now.
3. Check the pop-up that appears, then tap Agree (only on the initial backup).
4. Enter your password and check the important notes about passwords, then tap Continue.
5. After the backup finishes, tap OK.
For details about passwords, see the following Help content.
About your password
After the initial backup finishes, you'll receive a completion message from the LYP Premium (LYPプレミアム) official account (Japan)/LINE Premium (LINE พรีเมียม) official account (Thailand). The time it takes to complete the initial backup varies depending on your network connection and the amount of data to upload. If you use Wi-Fi and leave the initial backup screen open, it can complete faster.
If you close the initial backup screen while using the LINE app, the backup will continue.
Note: Depending on your device, the backup may be performed in the background even if you're not using the LINE app.
Useful infoRestoring your backed up chat history:
You can restore your backed up chat history if your device is damaged or you change models. Please refer to the information below.
AttentionNote: When the initial backup finishes, a dedicated screen for Premium Backup will appear. Make sure to transfer your account after checking that the following screen is shown.
If you're transferring your LINE account
Be advised- If you transfer your account with an Apple ID or Google account and don't enter the password registered to your LINE account when logging into it, you will not be able to receive Premium Backup services. If you reset your password while transferring your LINE account, your Premium Backup will be deleted. For this reason, please take care in managing your password.
If you're transferring your LINE account with a phone number or QR code:
Tap Restore chat history on the “Restore chat history” screen.
If you're transferring your LINE account with an Apple ID or Google account:
On the “Enter your LINE password” screen, enter your password and tap Continue > Restore chat history.
Useful infoAfter you finish transferring your LINE account, update the LINE app, then follow the steps in the “If you skipped restoring your backup while transferring your LINE account” section below.
If you skipped restoring your backup while transferring your LINE account
1. Tap the Home tab > > Chat history backup or Back up and restore chat history.2. Tap Restore.
3. Tap Restore.
Managing your storage:
If your stored data reaches 100 GB, new media (photos, videos, files, and voice messages) in your chat history will stop being backed up.
Delete unneeded data on the Manage storage screen to free up space.
Note: Be aware that deleted data cannot be restored.
Once you've freed up storage space, backups will automatically start again.
Useful info- Any media shared in chats seven days or more prior with your stored data exceeding 100 GB cannot be backed up even after you free up space.
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