LINE Help Center

Account deletion

You can only follow the steps below on your main device (typically your smartphone).

Attention

When you delete your LINE account, all data, including your purchase history, friends, groups, chat history, and data registered to apps and services such as LINE Games, will be deleted. After your LINE account is deleted, it cannot be restored or transferred, and you cannot log in on your sub device.

If you want to delete your LINE account, first read the "Before deleting your LINE account" section. Afterwards, follow the steps in the "To delete your LINE account" section below.

Useful info

Only deleting or uninstalling the LINE app will not delete your account.

Before deleting your LINE account:
If you have a LINE Pay account, you will need to delete it before deleting your LINE account. Refer to the following Help article for details.

Deleting your LINE Pay account

To delete your LINE account:
Please see the information below that matches your current situation.

If you're able to log in to the LINE account you want to delete:
You can delete your account on your own without needing to contact us. To do so, follow the steps below using the device currently logged into the account.

1. Open LINE on the main device your LINE account is registered to.
2. Tap the Home tab > Settings

> Account.
3. Tap Delete account at the bottom of the screen > Next.
4. After reading and agreeing to the warnings, tap Delete account > Delete.

If you're unable to log in to your LINE account you want to delete:
If you can provide the following required documents, we will be able to delete the LINE account for you.

• A document verifying your identity.
• A document issued by your mobile service provider that shows you are the contract holder of the phone number that's registered to the LINE account you want to delete.

Be advised

- If you cannot provide all of the required documents, we will be unable to delete the account.
- We may not be able to delete the account if it wasn't created by you.
- For questions requiring certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.

If you can provide all of the required documents, please contact us from this Inquiry Form.

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