Was this page helpful?
Thank you for your feedback.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Updated: September 20, 2024
About the end of the Keep service:
The Keep service ended at 2 pm on Wednesday, August 28, 2024 (UTC+9).
Using Keep Memo:
You can use Keep Memo as a replacement for the Keep service. Keep Memo is your own personal chat that only you can see where you can continue to save your items.
For information about Keep Memo, see the following Help article.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Once a certain amount of time passes after cancelling your phone number, it can be contracted to and used by someone else.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Letter Sealing is a feature that uses a technology known as end-to-end encryption (E2EE). This prevents any non-members of a chat on LINE, including us, from seeing its contents.
E2EE is a method of communicating that ensures only the sender and recipient can decipher message content. The messages are also stored on servers in an encrypted state. This feature lets users send and receive messages with enhanced security when both sender and receiver have Letter Sealing enabled.
Letter Sealing is currently turned on by default so users can exchange messages in chats more securely and safely.
Letter Sealing encrypts:
• Text messages (not including messages sent through other services like YouTube)
• Location information
• 1-on-1 voice/video calls
• Photos/Videos/Voice messages
• Files
- Photos, videos, voice messages, and files may not be encrypted depending on your version of LINE and specifications.
- There is no option for disabling Letter Sealing as it is a means of enhancing security and protection on LINE.
- After transferring your LINE account, Letter Sealing may prevent you from viewing messages sent and received in the past. In this case, refer to "This message can't be displayed" appears and I can't see chat messages.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Once a certain amount of time passes after cancelling your phone number, it can be contracted to and used by someone else.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Your use of the service may have been restricted due to violating or being suspected of violating the Terms and Conditions of Use. For more information, see the following Help articles.
I suddenly became unable to use OpenChat
Note: OpenChat is only available in Japan, Taiwan, and Thailand.
I suddenly became unable to send messages
I get an error when creating/deleting/inviting others to groups
If you're experiencing issues not listed above, please see the relevant sections of the following Help pages.
Notification issues
General issues
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
• For versions of LINE earlier than 14.8.0
If you see a message saying ”Incorrect password entered. Please try again" despite resetting it, it's possible that the email address registered to the account you're trying to transfer is not the same as the email address you entered in step 7 below.
• For LINE version 14.8.0 or later
If you reset your password in the middle of transferring your account, the password rest will not be completed until you finish transferring your account.
If you see a message saying ”Incorrect password entered. Please try again" despite resetting it, it's likely that the password reset was not completed because you didn't finish transferring your account. Please refer to the steps below to reset your password.
If you see a message saying "The email address you entered isn't registered to your LINE account." at step 7, tapping Forgot your email address? will let you check part of your registered email address. Please refer to the hint and try another email address you think is registered to the relevant account.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
No. |
Details |
If you have your previous and new device and you can use LINE (e.g. send chat messages) on your previous device, you can transfer your LINE account with an easy transfer QR code. See Transferring your account with an easy transfer QR code and transfer your LINE account. | |
If you are transferring your LINE account using the same phone number as the one you registered previously, but you cannot use LINE (e.g. send chat messages) on your previous device or you no longer have your previous device, see Transferring your LINE account with a phone number. | |
|
If you are transferring your LINE account with a different phone number or an Apple ID/Google account, see the Help article below for your transfer method. Transferring your LINE account with a different phone number Transferring your LINE account with your Apple ID/Google account |
We're sorry to say that in your situation, there is no way to transfer your LINE account. In this case, please create a new LINE account.
Be advised
Even if you contact us via the Inquiry Form, our response will be the same as this Help article.
|
No. |
Details |
If you're having issues transferring your LINE account with an easy transfer QR code, see I'm having issues with easy transfer QR codes. | |
If you have your previous device and can use LINE (you can chat and use other features), we recommend using an easy transfer QR code to transfer your LINE account.
Simply scan the QR code that appears on your previous device with your new device, then follow the instructions to finish transferring your account. Also, the last 14 days of your chat history will be restored even if you haven't backed up your chat history or are transferring your account to a different OS.
Useful info
If you see the "How to finish transferring your account" screen, the steps will differ depending on whether or not you can use LINE on a device you have. For details, see The "How to finish transferring your account" screen appeared.
| |
|
An error may have occurred because the Apple ID or Google account you entered is different from the one registered to your LINE account. First, try logging in with another Apple ID/Google account. If you're unable to log in with the information of another account, try logging in with your phone number. If you're unable to log in with a phone number or an Apple ID/Google account, you won't be able to transfer your LINE account. In this case, please sign up for a new LINE account.
Be advised
Even if you contact us via the Inquiry Form, our response will be the same as this Help article.
|
If you see an error message while transferring your LINE account, see I get an error when signing up/transferring my account. | |
If the phone number you verified is registered to a LINE account belonging to the previous owner, it is possible that the display name associated with that account appeared on your screen. For more details, see I verified my phone number, but I see someone else's name. |
|
If you're having issues on the "Enter verification code" screen, please see I'm not receiving the verification code text message with the phone number I entered. |
|
If you cannot use LINE on your old smartphone or you don't have the device and saw the "How to finish transferring your account" screen, try the corresponding account transfer method available in your situation. |
|
If you have an email address registered to LINE that you can receive emails with, see I'm not receiving the password reset or email address registration completion email. | |
If you've linked an Apple ID or Google account to LINE, tap either Continue with Apple or Continue with Google on the account transfer method selection screen to begin transferring your LINE account. Transferring your LINE account with your Apple ID/Google account If you can't log in to your LINE account with your linked Apple ID or Google account, please check the details in No. 3. |
|
The information below applies in the following conditions. • You're no longer able to use (receive emails with) the email address you registered to LINE. • You didn't link an Apple ID or Google account to your LINE account. If you still can't verify your account after trying the password you think was registered to it, we're sorry to say that in this situation, there is no way to transfer your account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information. |
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
To change your phone number registered to LINE, follow the steps below.
Note: If you want to change your phone number to one from a different country, refer to Changing to/registering a number from a different country.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Copied
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.