Issues
Creating/transferring a LINE account
Managing LINE account
Paid items (e.g. stickers, emoji, Coins)
Friends/Groups
Chats/Calls/Notifications
OpenChat
Get more out of LINE
Security/Privacy
About Business Alliances
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Details |
If you're having issues transferring your LINE account with an easy transfer QR code, see I'm having issues with easy transfer QR codes. | |
If you have your previous device and can use LINE (you can chat and use other features), we recommend using an easy transfer QR code to transfer your LINE account.
Simply scan the QR code that appears on your previous device with your new device, then follow the instructions to finish transferring your account. Also, the last 14 days of your chat history will be restored even if you haven't backed up your chat history or are transferring your account to a different OS.
Useful info
If you see the "How to finish transferring your account" screen, the steps will differ depending on whether or not you can use LINE on a device you have. For details, see The "How to finish transferring your account" screen appeared.
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An error may have occurred because the Apple ID or Google account you entered is different from the one registered to your LINE account. First, try logging in with another Apple ID/Google account. If you're unable to log in with the information of another account, try logging in with your phone number. If you're unable to log in with a phone number or an Apple ID/Google account, you won't be able to transfer your LINE account. In this case, please sign up for a new LINE account.
Be advised
Even if you contact us via the Inquiry Form, our response will be the same as this Help article.
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If you see an error message while transferring your LINE account, see I get an error when signing up/transferring my account. | |
If the phone number you verified is registered to a LINE account belonging to the previous owner, it is possible that the display name associated with that account appeared on your screen. For more details, see I verified my phone number, but I see someone else's name. |
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If you're having issues on the "Enter verification code" screen, please see I'm not receiving the verification code text message with the phone number I entered. |
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If you cannot use LINE on your old smartphone or you don't have the device and saw the "How to finish transferring your account" screen, try the corresponding account transfer method available in your situation. |
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If you have an email address registered to LINE that you can receive emails with, see I'm not receiving the password reset or email address registration completion email. | |
If you've linked an Apple ID or Google account to LINE, tap either Continue with Apple or Continue with Google on the account transfer method selection screen to begin transferring your LINE account. Transferring your LINE account with your Apple ID/Google account If you can't log in to your LINE account with your linked Apple ID or Google account, please check the details in No. 3. |
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The information below applies in the following conditions. • You're no longer able to use (receive emails with) the email address you registered to LINE. • You didn't link an Apple ID or Google account to your LINE account. If you still can't verify your account after trying the password you think was registered to it, we're sorry to say that in this situation, there is no way to transfer your account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information. |
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Please see the information below for your situation.
You can still use LINE on your previous device
Note: This option is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Change your registered phone number and transfer your account.
Note: You'll need your password to transfer your LINE account, so be sure to check it in advance.
Transfer your account after checking your password.
See also:
Changing your phone number
Checking/changing your password
Transferring your LINE account with a phone number
You don't have your previous device
Note:
- The contents of this section only apply to users in Hong Kong, Japan, Korea, Taiwan, and Thailand.
- You cannot transfer your LINE account with a different phone number than the one registered to your LINE account if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand. Please create a new LINE account.
If you haven't set a password:
In order to transfer your account, you need to have a password set in advance.
If you did not set a password for your account, you will not be able to transfer it. In this case, please create a new LINE account.
See also:
Creating a new LINE account
If you set a password for your LINE account:
You may be able to transfer your account. Please try doing so by referring to the following Help article.
See also:
Transferring your LINE account with a different phone number
If you forgot your password:
You can reset your password if you registered an email address to your LINE account in advance.
See also:
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