Issues
Creating/transferring a LINE account
Managing LINE account
Paid items (e.g. stickers, emoji, Coins)
Friends/Groups
Chats/Calls/Notifications
OpenChat
Get more out of LINE
Security/Privacy
About Business Alliances
Was this page helpful?
Thank you for your feedback.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Your use of the service may have been restricted due to violating or being suspected of violating the Terms and Conditions of Use. For more information, see the following Help articles.
I suddenly became unable to use OpenChat
Note: OpenChat is only available in Japan, Taiwan, and Thailand.
I suddenly became unable to send messages
I get an error when creating/deleting/inviting others to groups
If you're experiencing issues not listed above, please see the relevant sections of the following Help pages.
Notification issues
General issues
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
You may be unable to send messages if your network connection is temporarily unstable. If the issue persists with a stable network connection, refer to the following Help article.
I can't send/receive messages
If the information in the Help article above doesn't resolve your issue:
Your use of the service may have been restricted due to violating (or being suspected of violating) the Terms of Use. Below are the main standards for what constitute violations.
• Posting content that is generally considered unacceptable, such as abusive language, obscene content, or any other obscene expressions.
• Exchanging personal information (e.g. phone number, address, LINE ID), or continually inviting or soliciting others to meet in person.
• Engaging in any unlawful acts, such as the illegal trading of banned substances, stocks, etc.
• Acts of planning or inviting minors to inappropriate meetings or assemblies.
• Acts deemed to be spamming, such as sending multiple stickers or posts in a row over a short period of time.
Note: For security reasons, we do not provide details regarding the basis for what violates our Terms of Use, or why the service has been suspended.
The temporary suspension period is between 24 hours and seven days. However, suspensions longer than seven days may be applied depending on the details of the violation.
Note: You can use the suspended feature again once the suspension period is over.
Please refer to Standards regarding posts on LINE on LINE Safety Center and take care not to engage in any activity that could result in your use being suspended in the future.
If you don't remember doing anything that could have violated the Terms of Use:
If you would like us to look into the matter, please keep the important points above in mind and contact us via the Inquiry Form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
- Unable to open photos/videos/voice messages
- Unable to send photos/videos/voice messages
- Solutions to try if the issue persists
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
- I see an error message when backing up my chat history or it's stuck loading
- My chats were restored, but their photos and videos weren't
- I can only restore some of my chat history
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Copied
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.