About suspensions on LINE
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On LINE, we may suspend LINE accounts or the use of certain features based on our Terms of Use and related policies so that all users can use the service safely and with peace of mind.
This Help article explains the main suspensions that can happen on LINE and how to confirm and respond to them.
About suspensions
Your account may be suspended if we confirm any of the following activity.
Note: For security reasons, we are unable to provide details about our specific criteria for suspending accounts or reasons for our account suspension decisions.
- Spam and harassment
- Impersonation, misconduct, or fraud
- Violations of the Terms of Use or related policies
Attention
- Depending on the situation, multiple suspensions may be applied at the same time. As a result, the features you are unable to use will vary by the nature of each suspension.
- For details on the suspensions that are currently applied to your account, see Main types of suspensions.
Main types of suspensions
The following suspensions are the main ones applied to LINE accounts.
Not being able to send messages
Your use of the feature to send messages may be suspended. See I suddenly became unable to send chat messages on LINE.
Not being able to add friends
Your use of the feature to search for and add friends may be suspended. See I can't add friends.
Your display name becoming "NONAME"
Your display name may be subject to reset. See Why was my display name changed to "NONAME"? for more details.
Not being able to use your LINE account
Your entire LINE account may be temporarily or permanently suspended. See I suddenly became unable to use my LINE account for more details.
If you believe your account was mistakenly suspended, please contact us via the Inquiry Form.
Be advised
- Depending on the details of the suspension, our response to your inquiry may contain the same information already provided in our Help center articles.
- We are unable to provide individual responses with details such as when a suspension will be lifted or the criteria for deciding to suspend an account.