I suddenly became unable to use my LINE account

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On LINE, your account may be entirely suspended based on our Terms of Use and related policies.

This Help article explains the main reasons why accounts are suspended entirely/permanently.

Reasons accounts are suspended

Your account may be suspended in situations such as those listed below.

Note: For security reasons, we are unable to provide our specific criteria for suspending accounts or reasons for our account suspension decisions.

  • Confirmation of serious violations, such as fraud, misconduct, or impersonation
  • Activity determined to be continuous and malicious spam or harassment
  • Lack of improvement in behavior even after repeated suspensions
  • Other behavior determined to have a serious impact on the safe operation of the LINE service

What happens to suspended accounts

When a LINE account is suspended, the following features become unavailable.

Note: Your account may be suspended temporarily or permanently depending on the situation.

  • Sending/receiving messages
  • Searching for and adding friends
  • OpenChat (only available for users in Japan, Taiwan, and Thailand), making calls, and various other LINE features
  • Logging in to the LINE account

Lifting of account suspensions

If the suspension is temporary, it may be lifted after a certain amount of time has passed. On the other hand, if it is permanent, it will never be lifted.

If you believe your account was mistakenly suspended, please contact us via the Inquiry Form.

Frequently asked questions about account suspensions

Was my LINE account suspended due to violating the Terms of Use?

Your account may be entirely suspended if we determine you violated the Terms of Use or related policies.

If you believe your account was mistakenly suspended, please contact us via the Inquiry Form.

When will my suspension be lifted?

We do not provide information about the length of suspensions or when they will be lifted.

Can you guarantee my suspension will be lifted if I contact you?

We cannot promise that individual requests for account reinstatement will be granted. However, you can contact us to confirm the situation.