The message "You've been logged out of your account" suddenly appeared
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Important: Details about phone number registration and verification only apply to
LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan,
Korea, Taiwan, or Thailand.
If the "You've been logged out of your account" screen suddenly appears, it
means your account is currently unavailable. This can happen due to the status of your phone number, verifying
your phone number on another device, or someone accessed your account without unauthorization.
Please check if you
can log back in and follow any necessary steps based on the on-screen details and your specific situation.
Be advised
- If a message saying "No verification information found for this account" appears after tapping Re-login on the "You've been logged out of your account" screen, you will not be able to transfer your LINE account.
- In this case, please create a new LINE account.
You haven't registered your currently contracted phone number to LINE
If the phone number you registered to LINE isn't the same as your currently contracted phone number, you may suddenly be logged out of your account.
- Once a certain amount of time passes after canceling your phone number, someone else can receive a contract for it and use it.
- That phone number is reassigned to someone else.
- The other user registers that phone number to their LINE account.
- The "You've been logged out of your LINE account" screen will appear on LINE for you, and the original LINE account you've been using will become inaccessible.
The other person cannot steal your account or access your LINE data (such as your friends
or chat history).
As there is no way to transfer your original account, we ask that you create a new LINE account
with your current phone number.
About your paid items
We may be able to transfer the following paid items, provided you still have access
to the email address registered to your previous LINE account.
Note: Depending on the
results of our investigation, we may not be able to transfer your items.
- Stickers, themes, and emoji (including those received as gifts)
- Your purchase history of paid items, along with your Coin and LINE Point balances
- Your Credit balance added on LINE STORE
After confirming the important points below, contact us via the Inquiry Form.
Important notes
Be advised
- We only accept inquiries from the owner of the LINE account that's having the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation on the Inquiry Form, make sure that you provide complete and accurate information relevant to your situation.
You verified the same phone number with LINE on another device
With LINE, you can only register one LINE account with one phone number.
When you
register the same phone number to a different LINE account, the LINE account it was originally registered with
will be deleted.
As there is no way to restore your original LINE account, we ask that you continue using
the account you currently have access to, or create a new one.
About your paid items
We may be able to transfer the following paid items, provided you still have access
to the email address registered to your previous LINE account.
Note: Depending on the
results of our investigation, we may not be able to transfer your items.
- Stickers, themes, and emoji (including those received as gifts)
- Your purchase history of paid items, along with your Coin and LINE Point balances
- Your Credit balance added on LINE STORE
After confirming the important points below, contact us via the Inquiry Form.
Important notes
Be advised
- We only accept inquiries from the owner of the LINE account that's having the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation on the Inquiry Form, make sure that you provide complete and accurate information relevant to your situation.
Someone may have accessed your account without authorization
If the first two topics covered in this Help article do not apply to you, someone may have
entered your verified information and logged in to your account without authorization.
Please check the flowchart below and follow the instructions for the corresponding number.
If you linked an Apple ID/Google account to the LINE account you used, you can log in to the account again.
- Tap Re-login.
- Tap Continue with Apple or Continue with Google.
- Tap Continue with Apple or Continue with Google and log in by following the on-screen information.
- Make sure the "Log in as XXXX" screen appears for your account, then tap Log in.
You can transfer your LINE account with your phone number if the following points
apply to your situation:
• You remember the password you registered to your account.
• You've
registered an email address to your account.
If you're using the same phone number registered to the LINE account you used and know your password, you can log in to the account again.
- Tap Re-login.
- Tap Log in with phone number.
- Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap Send.
- Enter the verification code you received via text message.
Note:
- On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
- If you can't receive text messages, try the Call me instead option. - Enter your password and tap
.
If you're using a different phone number than the one registered to the LINE account you used, you remember your password for the account, and registered an email address to it, you can log in to the account again.
- Tap Re-login.
- Tap Log in with phone number.
- Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap Send.
- Enter the verification code you received via text message.
Note:
- On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
- If you can't receive text messages, try the Call me instead option. - On the "Phone number not found" screen, tap Log in with email.
- Enter your email address and tap .
- Enter your password and tap .
If you already deleted your LINE account by tapping Delete or there is no verification method to log back in to the LINE
account you previously used, please create a new LINE
account.
Depending on the results of our investigation, we may be able to transfer some
paid items from your previous account to your new account.
Also, if the deleted LINE account was
used without authorization, we will look into the matter. Please send us the details via the Inquiry
Form.
We will only look into the matter in the following two
cases:
- If the account you tapped Delete on was used without authorization, we will
definitely look into it.
- If there were paid items left on the account you tapped Delete on, we will look into it only if you want us
to.
Items that can be transferred
- Stickers, themes, and emoji (including those received as gifts)
- Your purchase history of paid items, along with your Coin and LINE Point balances
- Your Credit balance added on LINE STORE
Important notes
Be advised
- We only accept inquiries from the owner of the LINE account that's having the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation on the Inquiry Form, make sure that you provide complete and accurate information relevant to your situation.