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Logging in with an email address

I forgot my password toggle
If you forgot your password, follow the steps below to reset it.

1. Start LINE for PC.
2. At the bottom of the email login screen, click Reset Password.
3. Enter your registered email address and click OK.

If you don't receive the password reset email, see here.

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Logging in automatically toggle
On the Windows and Mac versions of LINE, you can log in automatically without having to enter your email address and password every time.
Note: Use this on your own PC to protect your personal information.

On the login screen, check the Log me in automatically option or follow the steps below:

1. Log in from the PC version of LINE.
2. Click the settings icon > Settings.
3. Click Basic > check the box for Log me in automatically under Login Settings.

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I'm not receiving the password reset email toggle
Please check the following if you are not receiving the password reset email:

- Is your registered email address entered correctly?
- Did you enter an email address different from your registered one?
- Are you trying to send the password reset email repeatedly within a short period of time?

Note: You may not be able to receive the password reset email properly if you repeatedly sent a request for it. Please wait over 24 hours before sending a request again.

- Has the email been delivered to your spam, junk, or other folders?
- Do you have spam filters in place that block emails with URLs or that were sent from a PC? If so, please disable them.
- Do you have settings in place to only receive emails from certain domains? If so, please add “line.me” to your list of accepted domains.

- Does the email address you are using comply to RFC standards? 

The following are examples of email addresses that do not comply to RFC standards:

- Addresses with a dot (.) right before the @ symbol: abcd.@xxx.com
- Addresses with consecutive dots (.): ab..cd@xxx.com
- Addresses that begin with a hyphen (-): -abcd@xxx.com

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How can I log into my account if my email address is not available? toggle
If you are unable to use your email address and password, you will not be able to log in using an email address. However, if you are using the the smartphone version of LINE, you can log in to your account using either of the following methods:


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Logging in with an email address toggle
To log in to the PC version of LINE using an email address, you must first register an email address on the device that you normally use LINE on.

See here for the steps to register an email address.

After registering your email address, please try the steps below.
Note: If you haven't already installed the PC version of LINE, you can download it here.

1. Start the PC version of LINE.
2. Click Email Login.
3. Enter your registered email address and password, then choose Login.

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Registering an email address toggle
The steps to register an email address differ depending on how you signed up for LINE.

If you signed up for your account from LINE for PC:
You can register an email address by following the steps below.

1. Start LINE for PC.
2. Log in with your phone number.
3. Click "..." > Settings.
Note: With LINE for Chrome, click the down arrow next to LINE at the top of the screen.
4. Click Basic > Register Email.
5. Enter the email address you want to register and click Next.
6. Enter the verification code sent to your email address and click Next.

You won't be able to register an email address if you can't log in to LINE for PC with your phone number.

Note: If you signed up for your account on LINE for PC and then transferred it to a smartphone, see the section below.

If you signed up for your account from the smartphone version of LINE:
You cannot register an email address from LINE for PC. Please register an email address on the smartphone version of the app.

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I forgot my registered email address toggle
The steps to check your email address differ depending on how you signed up for LINE.

If you signed up for your account from LINE for PC:
You can check your email address by following the steps below. 

1. Start LINE for PC.
2. Log in with your phone number.
3. Click "..." > Settings.
Note: With LINE for Chrome, click the down arrow next to LINE at the top of the screen.
4. Click Basic and your email address will appear next to "Email."

You won't be able to check your email address if you can't log in to LINE for PC with your phone number.

If you signed up for your account from the smartphone version of LINE:
You won't be able to check your email address from your PC if you can't log in to LINE for PC. In this case, please check your email address on the smartphone version of the app.

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