Help center
About Chats
How chats work/Using chats
To delete your chat history, please follow the steps below.
1. Click Chat.
2. Right-click the chat you wish to delete.
3. Click Delete.
NOTE:
- Deleting chat history on the PC version of LINE will also delete it on the smartphone version of LINE.
- Chat history cannot be restored once they have been deleted.
To send a file saved on your PC in a chat, use one of the following methods.
• Drag a file to a chat window and click Send.
Note:
- If you're sending multiple files, you can click and hold the icon to the left of a file to rearrange its order.
- To cancel sending a file, click the trash can icon to the right of it.
- You can add more files by dragging them to the Send files preview window.
• Click the send file icon at the bottom of the chat, select a file, and click Open.
Note:
- You can send image, video, document, and audio files.
- If the file type you are sending is not supported, you can send it as a zip file.
You can take screenshots and send them to other users or save them.
To send a screenshot:
1. From the main menu, click Chats.
2. Select the chat in which you want to send a screenshot.
3. Click the screenshot icon at the bottom of the text box.
4. Drag and select the area you want to take a screenshot of, then click the check mark icon.
5. Press Enter or Alt + Enter (Command key + Enter for Macs) to send.
To save a screenshot:
1. From the main menu, click the screenshot icon.
2. Drag and select the area you want to take a screenshot of, then click the save icon.
3. Choose where you want to save the screenshot and the file name, then click Save.
Note:
- You can send up to 20 screenshots at a time.
- To cancel taking a screenshot, press the Esc key.
- In some cases, such as with official accounts, the screenshot icon may appear grayed out. This means the feature is not available.
You can insert line breaks using one of the methods below.
• If you've set the Enter key as your Send key, press Shift + Enter to insert a line break.
• If your Send key is Alt + Enter, press Enter to insert a line break.
For the steps to change your Send key, see this Help article.
This feature lets you scan QR code images to check, copy, and access their URLs.
You can use Scan QR code with one of the methods below.
If the QR code image was sent in a chat:
Use either of the following steps.
• Right-click the image, then click Scan QR code.
• Click the image > Scan QR code (the bar code scanner icon) at the top right of the screen.
If the QR code image is on a website or somewhere else outside of LINE:
1. At the bottom of a chat, click Capture screen.
2. Take a screenshot of the QR code.
3. Click Scan QR code (the bar code scanner icon) that appears at the bottom.
After you've scanned the QR code, click Go to URL at the bottom of the screen that appears to access the link, or click Copy if you want to copy the URL.
To translate a chat message:
1. Open a chat and right-click the message you want to translate.
2. Click Translate.
3. Select the original language from the drop-down box on the left, and the target language from the drop-down box on the right.
Note: If you selected Detect language, the original language will be determined automatically.
4. Click Translate.
Chat messages can be translated to and from the following languages:
Arabic, Chinese (Simplified and Traditional), English, German, Hindi, Indonesian, Japanese, Korean, Myanmar language, Persian, Portuguese, Russian, Spanish, Thai, and Vietnamese
Note: Depending on the original language, the number of translatable languages may differ.
Click the copy icon at the bottom of each language screen to copy the content, or click the share icon at the bottom of each language screen to share the content with other chats/save it to your Notes.
To share a message, photo, video, or file to a friend:
1. Open a chat room.
2. Click Share under the photo, video, or file you want to share.
Note: To share messages, right-click the message you want to send, then click Share.
3. Select who you want to forward the content to, then click Share.
You can share photos, videos, and files by dragging and dropping them to an open chat or a chat in your chat list.
You can use text formatting when you enter your messages in a chat. See below for a list of the available formatting options and information on how to use them.
Note: Your messages will appear formatted after you send them in a chat.
• Bold
Enter a half-width or full-width space and a half-width asterisk (*) before and after a word or phrase.
Example:
Wanna have the birthday party *tomorrow night*?
• Italic
Enter a half-width or full-width space and a half-width underscore (_) before and after a word or phrase.
Example:
_Yeah!_ Let's all meet at my place.
• Strikethrough
Enter a half-width or full-width space and a half-width tilde (~) before and after a word or phrase.
Example:
How does ~3:00~ 5:00 sound for today's appointment?
• Emphasizing text
Enter a half-width or full-width space and a half-width backtick (`) before and after a word.
Example:
Hello,
I was thinking of scheduling the meeting for `3:00` .
Does that time work for you?
• Emphasizing paragraphs
Enter a half-width or full-width space and three half-width backticks (```) before and after a sentence.
Example:
Hello,
```I was thinking of scheduling the meeting for 3:00.
```I was thinking of scheduling the meeting for 3:00.
Does that time work for you?```
To display a hidden chat:
1. Click Friends > the relevant friend or group from Groups or Friends.
2. Click Chat from the pop-up.
You won't be able to display a chat with someone if they don't appear in your friend list for one of the following reasons:
• You haven't added them as a friend on LINE.
• You deleted them from your friend list.
• They have deleted their account.
You can show how you feel about chat messages using special emoji reactions.
After someone sends a chat message, you can react to it for up to seven days.
Note: This feature is available with the latest version of LINE. You can update the app here.
For information on how to react to chat messages, see this Help article.
To react to a chat message:
1. Move your mouse cursor over the message you want to react to.
2. Click the reaction (smiley face) icon.
3. Select a reaction.
Click the reactions directly below a message to see the full list of who reacted to it.
To change/cancel your own reaction:
1. Move your mouse cursor over the message you reacted to.
2. Click the yellow reaction (smiley face) icon.
3. Click the same reaction that you chose before to cancel it, or change your reaction by clicking a different one.
Note: You cannot remove your friends' reactions.
Follow the steps below to create a group from a multi-person chat.
1. Click the menu icon at the top of the chat.
2. Click Create a group.
3. Select the friends you want to add and click Next.
4. Enter a name, set a profile photo, and then click Create.
Note: Messages from the multi-person chat will not be transferred to the group. To view your past messages, you'll still need to check the multi-person chat.
Multi-person chats have been integrated into group chats, so you can now use the Notes and Albums features that were previously unavailable in multi-person chats.
If you want to create a group that doesn't require permission from members to join (like a multi-person chat), turn ON Members join automatically when creating a group chat.
If you have any existing multi-person chats, you can continue using them.
For the steps to create a group from a multi-person chat, see this Help article.
For the steps to create a new group, see this Help article.
This feature scans text in photos so that it can be copied and shared (e.g. in chats, in Notes).
You can also translate scanned text. Use the instant translation feature to translate the text directly on an image.
To scan text, send the image or screenshot with the text you want to scan in a chat, and then use one of the methods below:
• Right-click the image with the text that you want to scan, then select Scan text.
• Click "[A]" (the Scan text icon) in the "Capture screen" editing menu.
• Click "[A]" (the Scan text icon) at the bottom right of the image viewer.
To translate text, click Scan text or "[A]" (the Scan text icon) and follow the steps below:
1. Select the original language from the left drop-down box, and the target language from the drop-down box on the right.
2. Click Translate.
To share the text in other chats or in Notes, click the Forward icon at the bottom of the screen.
If you want to replace the writing in an image with translated text, use the instant translation feature.
To use instant translation:
1. Select the original language from the left drop-down box, and the target language from the drop-down box on the right.
2. Turn Instant translation ON.
You can also copy or download the image with the instant translation applied using the icons at the bottom of the screen.
Note: If you're using the feature for the first time, the original and target languages will automatically be selected based on the language in the image and the language that you have set on LINE for PC. You can change the original and target languages as needed before making a translation.
The following languages can be set for translation.
Original languages: Chinese (Simplified and Traditional), English, Indonesian, Japanese, Korean, and Thai
Note: We plan to make other languages available in the future.
Target languages: Arabic, Chinese (Simplified and Traditional), English, German, Hindi, Indonesian, Japanese, Korean, Myanmar language, Persian, Portuguese, Russian, Spanish, Thai, and Vietnamese
Note: Depending on the original language in the image, the number of translatable languages may differ.
If a chat message you sent doesn't appear as read and nothing else appears by it, it may be due to one of the following reasons.
Your network connection is unstable
With an unstable network connection, it may take some time for a chat to show up as read.
The recipient didn't see the message due to their use of the LINE app
If the person you sent the chat message to changed devices, reinstalled LINE, or accidentally deleted their chat history before checking the chat, they may not have noticed that they received the message. If the read mark still doesn't appear after some time has passed, try sending the message again or asking the person if they received it using a method other than LINE.
If an icon appears next to the chat message you sent, check its status by referring to this Help article.
If there is an issue with a chat message that you sent, one of the following icons will appear. (Messages that were sent successfully will have no icon or the read mark next to them.)
Left-pointing arrow icon
This icon may appear if your network connection is unstable. Try sending your message when you have a strong network connection.
Resend icon
If your message couldn't be sent due to a network error, a button to resend it will appear. After letting some time pass, try sending the message again by clicking the resend icon > Resend.
Exclamation point icon
This icon appears next to messages that were sent while an error was occurring with the server for sending/receiving messages. After letting some time pass, try sending the message again by clicking the exclamation point icon > Resend.
To search the messages in a chat:
1. Click Search chat (the search icon) at the top of the chat.
2. Enter what you want to search for in the text box.
You can search the messages from a specific date by clicking the calendar icon.
For more information on how to search all of your chats for certain chats or messages, see this Help article.
The mention feature lets you address messages to certain people in a group chat. Whenever you mention someone, they'll receive a notification.
To use the mention feature in a chat:
1. Open a group chat and enter the "@" symbol in the text box.
2. Select the name of the person you want to mention.
Note: You can also click someone's name next to their profile icon in a chat to mention them.
3. Enter and send your message.
Note: To mention more than one person, follow steps 1 and 2 for each person you want to mention.
You can also mention every member in a group by selecting @All.
Note: This feature is available with the latest version of LINE. You can update the app here.
For information on configuring mention notifications, see this Help article.
Posts
Notes is a message board feature that can be used by all of the members in a group. Use it to share important information along with stickers, images, videos, and URLs. You can also post pictures in Albums.
If you have a message that you don't want to get lost in your real time chat, use this feature to make sure people see it!
Creating notes is a basic feature available to all of the members in a group.
Note:
- You can start using Notes after joining a group.
- When you create a note, it will appear as a new post.
If you're not already in a group, create one and invite some friends to start using this feature.
You can attach stickers, images, videos, web links, and more in your group notes.
Stickers/images/videos
Up to 20 stickers, images, or videos can be attached per post. In addition to content saved on your device, you can also attach images and videos in chat rooms by dragging them to a note's post screen.
Links
One web link can be attached per post.
Sound/animated stickers
One sound/animated sticker can be attached per post. These stickers cannot be attached along with ordinary stickers.
To edit or delete a note in a chat, follow the steps below.
Note: You can only edit or delete notes that you created.
To edit a note:
1. Click the note you want to edit.
2. Click "v" at the top right of the note.
3. Click Edit.
4. After you've made your changes, click Post.
To delete a note:
1. Click the note you want to delete.
2. Click "v" at the top right of the note.
3. Click Delete.
4. On the confirmation screen, click Delete.
Albums
To create an album:
1. Click the menu icon at the top of the chat screen > Albums.
2. Click + Create album.
3. Enter a name for the album and click "+".
4. Select the photos to add to the album and click Open.
5. Click Post.
Note:
- You can enter up to 50 characters for an album name.
- If you don't enter an album name, the name will be the date the album was created by default.
- The same album name cannot be used more than once in the same chat.
You can save an entire album at once or save photos individually.
To save an album:
1. Click the menu icon at the top of the chat screen > Albums.
2. Click the album you want to save.
3. Click Save all.
4. Select a folder to save the album to, then click Select folder > OK.
To save photos individually:
1. Click the menu icon at the top of the chat screen > Albums.
2. Click the album you want to save photos from.
3. Hover over the photo you want to save with your cursor and click the download icon.
Note: You can also select multiple photos by clicking the check icon at the top right of photos.
4. Select a folder to save the photos to and click Open > Save.
To delete an album:
1. Click the menu icon at the top of the chat screen > Albums.
2. Click the menu icon to the right of the album name > Delete album.
3. Click OK.
Note:
- When an album is deleted, a notification is sent to the chat saying who deleted it.
- Photos cannot be restored from an album once it has been deleted.
To delete a photo from an album:
1. Click the menu icon at the top of the chat screen > Albums.
2. Double click the photo you want to delete.
3. Click the menu icon at the top of the screen > Delete > Delete.
When a photo is deleted, a notification is sent to the chat saying who deleted it. Also, please keep in mind that once a photo is deleted, it cannot be restored.
To rename an album:
1. Click the menu icon at the top of the chat screen > Albums.
2. Click the menu icon to the right of the album name > Rename album.
3. Enter a name for the album and click OK.
Note:
- You can enter up to 50 characters for an album name.
- The same album name cannot be used more than once in the same chat.
Notifications
You can turn off notifications for a specific chat using one of the methods below.
To mute notifications from a chat:
Click the menu icon at the top of the chat > Mute chat.
To mute notifications from your chat list:
1. Right-click the chat that you want to turn off notifications for.
2. Click Mute chat.
To toggle the Mute all notifications/Unmute all notifications setting, click the notifications icon on the main menu.
If a circle with a slash through it appears on the notification icon on the main menu, it means that either:
• You have Windows selected as your notification style and you have notifications turned off in your Windows system settings.
• You have focus assist turned on in your Windows system settings.
To mute/unmute all notifications in either of the cases above, click the notification icon > Go to Settings and turn OFF Focus assist from your Windows system settings.
Note:
- For details about the Notification style setting, see this Help article.
- You can also configure your notification settings by clicking "..." > Settings > Notifications > Notification method.
You choose whether you want to receive notifications based on your settings in the LINE app or your Windows system settings.
To configure your notification style, click "..." > Settings > Notifications and select an option under Notification style.
Note:
- Selecting Default will display notifications according to your LINE app settings, regardless of your Windows system settings.
- Selecting Windows will display notifications according to your settings configured in Windows > Settings > System > Notifications & actions.
If you have focus assist turned on in your Windows system settings (under Windows > Settings > System > Focus assist), it will determine what notifications you see, regardless of whether your notification style is set to Default or Windows.
To turn notifications for chat mentions on or off:
1. Click "..." > Settings.
2. Click Notifications.
3. Turn Send notifications whenever someone mentions me ON or OFF.
Note: If this setting is turned on, you'll be notified whenever you're mentioned in a chat, even if chat notifications are turned off.
Keep
Keep is a storage service that lets you save photos, videos, text, and files in LINE. You can also easily share your saved content with friends.
To check the content you have saved in Keep, click the Friends tab > Keep at the top of the screen.
For information about how to open Keep, see this Help article.
For information on the storage period/capacity for Keep, see this Help article.
You can also use Keep to easily manage the content sent in Keep Memo.
You can view your files stored in Keep with one of the following methods:
- Click the Keep icon from the main menu.
- Click the "…" icon > Keep.
- From the main menu, click the Friend icon > then click the Keep icon to the right of your name.
To check how much space you’re using:
1. Click the "…" icon > Settings.
2. On the left side of the screen, click Keep.
Most items can be saved in Keep for any length of time.
There is a storage period of 30 days only for files larger than 50MB. The number of days remaining will appear on these files every day in your item list in Keep.
Note: After a certain amount of time has passed, you will no longer be able to save items (e.g. photos, videos, or other files) that were sent in Keep Memo.
Keep has a storage capacity of 1 GB.
Item restrictions
• Photos and files: No restrictions
• Videos: Up to 5 minutes
• Text: Up to 10,000 characters
If you can't save something in Keep, check your available storage capacity.
If you cannot upload files, please check the following:
- Check if you are over Keep's storage capacity of 1GB. Please allow for sufficient storage space in order to use Keep.
- Check whether the image file size is larger than 20GB or if the image quality is over 10,000 × 10,000 pixels. If the image exceeds those specifications, you will not be able to upload the file.
To send content saved in Keep to a chat:
1. From the main menu, click the Keep icon.
2. Select the content you want to send, then drag it to the chat list or chat room of your choice.
To send several contents at once:
1. Open the chat room you want to send the contents to.
2. Click the Keep icon at the top of the message entry field.
3. Choose the contents you want to send, then click Send.
Keep Memo is your own personal chat that only you can see.
Note: If you don't see the Keep Memo chat, update LINE to the latest version here.
Text, links, images, photos, videos, and other files sent in the Keep Memo chat will also be sent to Keep, where you can organize and manage them.
Note:
- Just sending content in your Keep Memo chat will not save it in Keep.
- For information on saving items from Keep Memo in Keep, see this Help article.
The Keep Memo chat cannot be renamed and its profile picture cannot be changed. Also, it does not have features like Note and Albums, and it cannot be deleted or duplicated.
To save items that you sent in Keep Memo, use one of the methods below.
Saving an item from the Keep Memo chat:
Click Keep at the bottom of the item you want to save.
Saving an item from the Keep screen:
1. Click the Keep icon at the top of the screen.
2. Right-click the item.
3. Click Save in Keep.
Note: The "Save in Keep" option won't appear for items already saved in Keep.
If you pin an item or edit text in Keep, that content will be saved in Keep automatically. For more information about pinning items in Keep, see this Help article.
Deleting items from the Keep Memo chat also removes them from Keep.
Note: Items that have already been saved in Keep will only be deleted from the Keep Memo chat.
To delete an item from Keep Memo:
1. Right-click the item you want to delete.
2. Click Delete.
To add content to Keep, follow the steps below.
To add photos/videos:
1. Click the Keep icon at the bottom of the main menu.
2. Click "+" at the top right of the screen > Upload Files.
3. Choose the photo, video, or file you want to upload.
Adding text/links:
1. Click the Keep icon at the bottom of the main menu.
2. Click "+" at the top right of the screen > Text.
3. Enter text or the URL for a link.
You can pin items so they always appear at the top of a list in Keep.
To pin an item:
1. Click the menu icon at the top of the screen > Pin.
2. Select the item you want to pin.
3. Click Pin.
You can also pin an item from a list by right-clicking it and selecting Pin.
To unpin an item:
1. Right-click the item you want to unpin.
2. Click Unpin.
Letter Sealing
Letter Sealing is a feature that provides End-to-end encryption (E2EE) for chat room messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.
Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages, but with added security.
If you use LINE for PC with Letter Sealing enabled on the smartphone version of LINE, you will be required to verify your identity the first time you send a message. For information on how to verify your identity, see this Help article.
To use LINE for PC with Letter Sealing, make sure you have Letter Sealing turned on in the smartphone version of LINE, then verify your identity by following the steps below.
Note: You need to have your smartphone to complete the verification process.
1. Log in to LINE for PC.
2. Open a chat from the Chats tab.
3. Click Verify my identity to get a six-digit verification code.
4. Enter the six-digit verification code on the identity verification screen that appears in the smartphone version of LINE.
If you're trying to verify your identity so you can use Letter Sealing on LINE for PC, but the verification code entry screen isn't appearing in LINE on your smartphone, restart the smartphone app and try verifying your identity again by referring to this Help article.
Chat folders
Chat folders let you organize your chats into different categories. You can use the default folders that are available or create your own.
Default folders
These folders automatically categorize your chats into one of the five folders listed below.
Note: A folder may not appear if you don't have any chats to go in it.
• All: Displays all of your chats
• Friends: Shows 1-on-1 chats with your friends
• Groups: Shows your group chats
• Official accounts: Displays official account chats
• OpenChat: Shows all of your OpenChats
Creating new folders
You can create your own folders and organize your chats for any purpose (e.g. based on family, work, friends). For the steps to create new folders, see this Help article.
To add a new chat folder:
1. To the right of your available chat folders, click the edit icon.
2. Click "+".
3. Enter a folder name, select the chats you want to add to the chat folder, and click Add.
4. Click "X".
Note: You can create up to 10 new chat folders.
To add a chat to a chat folder:
1. Right-click the tab of the chat folder that you want to add a chat to.
2. Click Add chats to this folder.
3. Select the chat you want to add to the chat folder and click Add.
Note: You can add up to 100 chats to a chat folder.
To move a chat to another chat folder, use one of the following methods.
• Select the chat you want to move, then drag and drop it in your preferred chat folder.
• Right-click the chat that you want to move, click Move to, and then click the name of your preferred chat folder.
To delete a chat folder:
1. Right-click the chat folder you want to delete.
2. Click Delete folder.
Note:
- Default folders (e.g. All, Friends, Groups, Official accounts) can't be deleted.
- Any chats that are in a chat folder when it's deleted will automatically be moved to your default folders.
For the steps to turn the chat folder feature off, see this Help article.
To enable or disable chat folders:
1. At the bottom of the main menu, click "..." > Settings.
2. Click Chats.
3. Under Chat folder, uncheck the box next to Enable chat folders to turn the feature OFF, or check it to turn the feature ON.
Note: Turning this feature off will reset all of your folder settings.