LINE

Help

About Chats

[real]Keep

Hiding chats toggle
To hide a chat: 
1. From the main menu, click Chats.
2. Right-click the chat you want to hide.
3. Click Hide > Hide.

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Keep Memo toggle
Keep Memo is your own personal chat that only you can see.
Note: If you don't see the Keep Memo chat, update LINE to the latest version here.

Text, links, images, photos, videos, and other files sent in the Keep Memo chat will also be sent to Keep, where you can organize and manage them.
Note:
- Just sending content in your Keep Memo chat will not save it in Keep.
- For information on saving items from Keep Memo in Keep, see this Help article.

The Keep Memo chat cannot be renamed and its profile picture cannot be changed. Also, it does not have features like Note and Albums, and it cannot be deleted or duplicated.

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Saving items from Keep Memo in Keep toggle
To save items that you sent in Keep Memo, use one of the methods below.

Saving an item from the Keep Memo chat:
Click Keep at the bottom of the item you want to save.

Saving an item from the Keep screen:
1. Click the Keep icon at the top of the screen.
2. Right-click the item.
3. Click Save in Keep.
Note: The "Save in Keep" option won't appear for items already saved in Keep.

If you pin an item or edit text in Keep, that content will be saved in Keep automatically. For more information about pinning items in Keep, see this Help article.

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Deleting items from Keep Memo toggle
Deleting items from the Keep Memo chat also removes them from Keep.
Note: Items that have already been saved in Keep will only be deleted from the Keep Memo chat.

To delete an item from Keep Memo: 
1. Right-click the item you want to delete.
2. Click Delete.

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Opening Keep toggle
To open Keep, use any of the methods below.

• Click the Keep icon at the bottom of the main menu.
• Click Friends > the Keep icon to the right of your name.
• Click Chats > Keep Memo > the Keep icon at the top.

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Opening your hidden Keep Memo chat toggle
To open your hidden Keep Memo chat: 
1. Click "..." at the bottom of the main menu > Settings.
2. Click Chats.
3. From Hidden chats, click Keep Memo > Display.

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Adding content to Keep toggle
To add content to Keep, follow the steps below.

To add photos/videos:
1. Click the Keep icon at the bottom of the main menu.
2. Click "+" at the top right of the screen > Upload Files.
3. Choose the photo, video, or file you want to upload.

Adding text/links:
1. Click the Keep icon at the bottom of the main menu.
2. Click "+" at the top right of the screen > Text.
3. Enter text or the URL for a link.

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Pinning your Keep Memo chat at the top of your chat list toggle
To pin your Keep Memo chat at the top of your chat list: 
1. Right-click the Keep Memo chat.
2. Click Pin chat.

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Checking how much Keep storage is being used toggle
To check how much Keep storage is being used: 
1. Click the Keep icon at the bottom of the main menu.
2. Click the options icon at the top of the screen > Settings.

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Pinning items in Keep toggle
You can pin items so they always appear at the top of a list in Keep.

To pin an item:
1. Click the menu icon at the top of the screen > Pin.
2. Select the item you want to pin.
3. Click Pin.

You can also pin an item from a list by right-clicking it and selecting Pin.

To unpin an item:
1. Right-click the item you want to unpin.
2. Click Unpin.

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The Basics

How do I start a 1-on-1 chat? toggle
There are two ways to start a chat.

1. On your Friends list, double-click the person you want to chat with.
2. On your Friends list, right-click the person you want to chat with then click Chat.

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Starting multi-person chats toggle
To start a multi-person chat: 
1. From the main menu, click Chats.
2. At the bottom of the screen, click the Create chat button > Chat.
3. Choose which friends to include in the chat.
4. Click Add.

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Can I delete my chat history? toggle
To delete your chat history, please follow the steps below.

1. Click Chat.
2. Right-click the chat you wish to delete.
3. Click Delete.

NOTE:
- Deleting chat history on the PC version of LINE will also delete it on the smartphone version of LINE.
- Chat history cannot be restored once they have been deleted.

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Saving chats toggle
To save a chat: 
1. From the main menu, click Chats.
2. Click or double click the chat you want to save.
3. Click the menu icon at the top of the screen.
4. Click Save chat.
Note: Only the messages that currently appear in the chat will be saved.

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File types you can send via LINE toggle
You can send photos, videos, documents, and audio files.

Unsupported file types will be automatically converted to zip files.

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I sent videos/audio messages from LINE on smartphone, but can't see them on the PC version toggle
Please check About LINE on your PC version of LINE.

You can only receive video and audio messages on versions 1.2 or later.

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Keeping a chat displayed on top at all times toggle
To keep a chat displayed on top:
1. From the main menu, click Chats.
2. Double click or right click the chat you want displayed on the top > Open in separate window.
3. Click the menu icon at the top of the screen.
4. Click Keep window on top.

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Can I only view chats with unread messages? toggle
You can bring chats with unread messages to the top using the following steps.

1. Go to the Chats tab.
2. Click the button on the right of the message search box.

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Can I take screenshots? toggle
Steps to take and send a screenshot:

1. Go to the Chats tab.
2. Double-click on the friend you want to send the screenshot to.
3. Click the screenshot icon above the text entry field.
4. Drag to select the area of the screenshot, then click the check mark.
5. Press Enter or Alt+Enter.

You can send up to 20 screenshots at a time. To cancel taking a screenshot, press the Esc key.

If the screenshot icon is grayed out, like it is for official accounts, that means the feature is not available.

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What is Auto-Suggest Stickers? toggle
Auto-Suggest Stickers is a feature that gives you suggestions for relevant stickers or emoji as you type words into a chat room. Default stickers, emoji and some paid stickers will appear as suggestions.

This feature is available for Japanese, Korean, English, Spanish, Traditional Chinese, Simplified Chinese, and Thai.

Please follow the steps below for setting auto-suggestion and to download languages.

Set Auto-Suggest
1. Click the settings icon at the top of the screen > Settings.
2. Click Chats.
3. Check the box for Enable Auto-Suggest.

Download languages
1. Click the settings icon at the top of the screen > Settings.
2. Click Chats.
3. Under Language, click the arrow button next to the language you wish to download.

Once downloaded, the language will appear in the Language list.

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How to change the key to send a message toggle
To change the key assigned to send a message:

1. Click the settings icon at the bottom of the screen.
2. Click Settings > Chats.
3. Under Send Key, select your preferred settings.

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How to insert a line break toggle
Depending on your chat settings, the way to insert a line break will vary.

Check your current chat settings and try either of the methods below. For steps on how to check your chat settings, see this Help article.

To insert a line break:
• If the Enter key is set as your Send Key: press Shift + Enter
• If Alt + Enter are set as your Send Key: press Enter

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About Scan text toggle
This feature scans text in photos so that it can be copied and shared (e.g. in chats, in Notes).

You can also translate scanned text. Use the instant translation feature to translate the text directly on an image.

To scan text, use one of the methods below: 
• Right-click the image with the text that you want to scan, then select Scan text.
• Click "[A]" (the Scan text icon) in the "Capture screen" editing menu.
• Click "[A]" (the Scan text icon) at the bottom right of the image viewer.

To translate text, click Scan text or "[A]" (the Scan text icon) and follow the steps below: 
1. Select the original language from the left drop-down box, and the target language from the drop-down box on the right.
2. Click Translate.

To share the text in other chats or in Notes, click the Forward icon at the bottom of the screen.

If you want to replace the writing in an image with translated text, use the instant translation feature.

To use instant translation:
1. Select the original language from the left drop-down box, and the target language from the drop-down box on the right.
2. Turn Instant translation ON.

You can also copy or download the image with the instant translation applied using the icons at the bottom of the screen.
Note: If you're using the feature for the first time, the original and target languages will automatically be selected based on the language in the image and the language that you have set on LINE for PC. You can change the original and target languages as needed before making a translation.

The following languages can be set for translation.

Original languages: Chinese (Simplified and Traditional), English, Indonesian, Japanese, Korean, and Thai
Note: We plan to make other languages available in the future.

Target languages: Arabic, Chinese (Simplified and Traditional), English, German, Hindi, Indonesian, Japanese, Korean, Myanmar language, Persian, Portuguese, Russian, Spanish, Thai, and Vietnamese
Note: Depending on the original language in the image, the number of translatable languages may differ.

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About the Scan QR code feature toggle
This feature lets you scan images of QR codes sent in chats and access their URLs.

You can use the Scan QR code feature via any of the methods below:
• Right-click the image you want to scan > select Scan QR code.
• Click "-" (the QR code scan icon) in the "Capture screen" editing menu.
• Click "-" (the QR code scan icon) at the bottom right of the image viewer.

After you've scanned a QR code, you can access the link by clicking the Go to URL icon at the bottom of the screen that appears. Clicking the Forward icon lets you share the content with other chats or via Notes.

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Translating chats toggle
To translate chat messages: 
1. Open a chat and right-click the message you want to translate.
2. Click Translate.
3. Select the original language from the drop-down box on the left, and the target language from the drop-down box on the right.
4. Click Translate.
Note: If the original language in step 3 is set to "Detect language", the original language will be automatically detected.

Chat messages can be translated to and from the following languages: 
Arabic, Chinese (Simplified and Traditional), English, German, Hindi, Indonesian, Japanese, Korean, Myanmar language, Persian, Portuguese, Russian, Spanish, Thai, and Vietnamese
Note: Depending on the original language, the number of translatable languages may differ.

Clicking the Forward icon at the bottom of the translation screen lets you share the content with other chats or via Notes.

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Using purchased stickers/emoji toggle
To use stickers or emoji that you've purchased:

1. Click the emoji (smiley face) icon at the top left of the message entry field.
2. Click the stickers/emoji you purchased to download them.

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Sending images/files from one chat to another toggle
You can forward images, videos, and other files that were sent in one chat room to another. To do so, try using one of the methods below:

• Select the image, video, or other content you want to forward, then drag it to the chat room of your choice.

• Click Forward under the content and choose a destination.

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Formatting chat messages toggle
You can use text formatting when you enter your messages in a chat. See below for a list of the available formatting options and information on how to use them.
Note: Your messages will appear formatted after you send them in a chat.

• Bold
Enter a half-width or full-width space and a half-width asterisk (*) before and after a word or phrase.
Example:
Wanna have the birthday party *tomorrow night*?


• Italic
Enter a half-width or full-width space and a half-width underscore (_) before and after a word or phrase.
Example: 
_Yeah!_ Let's all meet at my place.


• Strikethrough
Enter a half-width or full-width space and a half-width tilde (~) before and after a word or phrase.
Example: 
How does ~3:00~ 5:00 sound for today's appointment?


• Emphasizing text
Enter a half-width or full-width space and a half-width backtick (`) before and after a word.
Example: 
Hello,
I was thinking of scheduling the meeting for `3:00` .
Does that time work for you?


• Emphasizing paragraphs
Enter a half-width or full-width space and three half-width backticks (```) before and after a sentence.
Example:
Hello,
 ```I was thinking of scheduling the meeting for 3:00.
Does that time work for you?``` 


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Displaying hidden chats toggle
To display a hidden chat, see the steps below.

For a one-on-one or group chat:
1. Click Friends > right-click the relevant friend or group from Groups or Friends.
2. Click Chat from the pop-up.

You won't be able to display a chat with someone if they don't appear in your friend list for one of the following reasons:
• You haven't added them as a friend on LINE.
• You deleted them from your friend list.
• They deleted their LINE account.

For a multi-person chat:
You can participate in a multi-person chat again after having someone who was in the chat send you a message.

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Posts

About group notes toggle
Notes is a message board feature that can be used by all of the members in a group. Use it to share important information along with stickers, images, videos, and URLs. You can also post pictures in Albums.

If you have a message that you don't want to get lost in your real time chat, use this feature to make sure people see it!

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Creating group notes toggle
Creating notes is a basic feature available to all of the members in a group.
Note:
- You can start using Notes after joining a group.
- When you create a note, it will appear as a new post.

If you're not already in a group, create one and invite some friends to start using this feature.

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Where to view group notes toggle
You can view group notes from the main page of a group, which can be accessed using either of the methods below.

• Click the group's profile image in your friend list > the Notes icon in the group profile.
• Click the Notes icon at the top right of the group chat.

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Creating text to share in a group toggle
To create text that can be shared with other members in a group: 
1. From the chat room or profile of the group of your choice, click the Notes icon.
2. Click New note.

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Content that can be posted in group notes toggle
You can attach stickers, images, videos, web links, and more in your group notes.

Stickers/images/videos
Up to 20 stickers, images, or videos can be attached per post. In addition to content saved on your device, you can also attach images and videos in chat rooms by dragging them to a note's post screen.

Links
One web link can be attached per post.

Sound/animated stickers
One sound/animated sticker can be attached per post. These stickers cannot be attached along with ordinary stickers.

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Editing or deleting notes toggle
To edit or delete a note in a chat, follow the steps below.
Note: You can only edit or delete notes that you created.

To edit a note:
1. Click the note you want to edit.
2. Click "v" at the top right of the note.
3. Click Edit.
4. After you've made your changes, click Post.

To delete a note:
1. Click the note you want to delete.
2. Click "v" at the top right of the note.
3. Click Delete.
4. On the confirmation screen, click Delete.

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About notifications for new group notes toggle
When a new group note is posted a pop-up notification will appear.

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Albums

How do I share a newly created album with other group members? toggle
To create a new album, please follow the steps below.

1. Go to Friends > click the relevant group image
2. Click the Albums button.
3. Click + Create New Album

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How do I save a picture that was posted to an album? toggle
To save a picture that was posted to an album, please follow the steps below.

1. Go to the Group page.
2. Click Albums.
3. Click the desired album.
4. Click the picture you want to save.
5. Click Save.

If you want to save all of the pictures, after clicking the desired album in Step 3 click Save All.

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How do I add a new picture to an album? toggle
To add a new picture to an album, please follow the steps below.

From Groups
1. Go to Friends > click on the relevant group image.
2. Click the Album button.
3. Click Settings on the right side of the Album's name.
4. Click Add Photos.

From 1-on-1 Chats
1. Go to Chats > double-click the relevant friend's chat room.
2. Click the post button at the top left.
3. Click Settings on the right side of the Album's name.
4. Click Add Photos.

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How do I delete an album? toggle
You can delete an album by following the steps below.
Anyone that is a member can delete an album. Please be very careful, as once an album is deleted, it cannot be restored.

Deleting a Group Album
1. Go to Friends > click on the relevant group's picture.
2. Click the Album button.
3. Click Settings on the right side of the Album's name.
4. Click Delete Album.

Deleting a 1-on-1 Album
1. Go to Chats > double-click the relevant friend's chat room.
2. Click the post button at the top left.
3. Click the Album menu.
4. Click Settings on the right side of the Album's name.
5. Click Delete Album.

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How do I delete a picture in an album? toggle
You can delete a picture in an album by following the steps below.
Please note, that if a user is a member of a 1-on-1 or group chat, anyone can delete a post.

NOTE:
- Posts that are deleted can not be restored.
- If someone deletes a post, a message will appear in the chat room to say that person deleted the post.

Group album
1. Go to Friends > click on the relevant group's picture.
2. Click the Album button.
3. Click the picture you want to delete.
4. Click Delete.

1-on-1 chat album
1. Go to Chats > double-click the relevant friend's chat room.
2. Click the post button at the top left.
3. Click the Album menu.
4. Double-click the picture you want to delete.
5. Click Delete.

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How do I rename an album? toggle
You can rename an album by following the steps below.

Group album
1. Go to Friends > click on the relevant group's picture.
2. Click the Album button.
3. Click Settings on the right side of the album name.
4. Click Rename Album.

1-on-1 chat album
1. Go to Chats > double-click the relevant friend's chat room.
2. Click the post button at the top left.
3. Click the Album menu.
4. Click Settings on the right of the album name you want to rename.
5. Click Rename Album.

Please note the album name must be between 1-20 characters, and you cannot have albums with the same name.

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Is there a limit to the number of albums I can post? toggle
The following restrictions apply to Albums.

- You can create a maximum of 100 albums per chat room.
- You can post a maximum of 1000 photos per album.

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Notifications

Turning off sound notifications toggle
To turn off sound notifications:
1. Click "..." > Settings.
2. Click Notifications.
3. Uncheck "Notify by Sound."

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Turning off pop-up notifications toggle
To turn off pop-up notifications:
1. Click "..." > Settings.
2. Click Notifications.
3. Uncheck "Notify by Pop-Up" under How to Notify.

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Muting notifications for specific chats toggle
To turn OFF notifications for a specific chat:
1. From the main menu, click Chats.
2. Click or double click the chat that you don't want to receive notifications for.
3. Click the menu icon at the top of the screen.
4. Click Mute chat.

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Muting/unmuting all notifications toggle
To turn all notification settings ON or OFF, follow the steps below.

To mute all notifications:
On the main menu, click the speaker icon.

To unmute all notifications:
On the main menu, click the speaker icon with a dash through it.

Note: You can also configure your notification settings from the main menu by clicking "..." > Settings > Notifications.

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Keep

About Keep toggle
Keep is a personal storage service that makes it easy for you to save content and share it with your friends. It lets you save chat messages (text), photos, videos, and voice messages.

To see your content saved in Keep, click the Friends tab > the Keep icon to the right of your name.


You can easily manage the items you sent to your Keep Memo chat on Keep. For information about Keep Memo, see this Help article.

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How to view your stored files toggle
You can view your files stored in Keep with one of the following methods:
- Click the Keep icon from the main menu.
- Click the "" icon > Keep.
- From the main menu, click the Friend icon > then click the Keep icon to the right of your name.

To check how much space you’re using: 
1. Click the "" icon > Settings.
2. On the left side of the screen, click Keep.

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Storage period/capacity for Keep toggle
Most items can be saved in Keep for any length of time.

There is a storage period of 30 days only for files larger than 50MB. The number of days remaining will appear on these files every day in your item list in Keep.
Note: After a certain amount of time has passed, you will no longer be able to save items (e.g. photos, videos, or other files) that were sent in Keep Memo.

Keep has a storage capacity of 1 GB.

Item restrictions
• Photos and files: No restrictions
• Videos: Up to 5 minutes
• Text: Up to 10,000 characters

If you can't save something in Keep, check your available storage capacity.

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I can't upload files toggle
If you cannot upload files, please check the following:

- Check if you are over Keep's storage capacity of 1GB. Please allow for sufficient storage space in order to use Keep. 
- Check whether the image file size is larger than 20GB or if the image quality is over 10,000 × 10,000 pixels. If the image exceeds those specifications, you will not be able to upload the file.

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The file I saved won't open toggle
If you cannot open files from the file list, please download it to your PC, then open the file.

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Sending content saved in Keep to chats toggle
To send content saved in Keep to a chat: 
1. From the main menu, click the Keep icon.
2. Select the content you want to send, then drag it to the chat list or chat room of your choice.

To send several contents at once: 
1. Open the chat room you want to send the contents to.
2. Click the Keep icon at the top of the message entry field.
3. Choose the contents you want to send, then click Send.

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Letter Sealing

What is Letter Sealing? toggle
Letter Sealing is a feature that provides End-to-end encryption (E2EE) for chat room messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages, but with added security.

If you use the PC version of LINE after turning on Letter Sealing, you will be required to verify your identity the first time you send a message.

To verify your identity, please refer to the Help article below.


To use Letter Sealing, please update LINE to version 5.3.0 or later via the link below.

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How do I use Letter Sealing on the PC version of LINE? toggle
If you have turned on Letter Sealing and try to send a message on the PC version of LINE, you will have to verify your identity.

To verify your identity, please refer to the following steps. Please note you will need your smartphone on hand to complete the following.

1. Log in to the PC version of LINE.
2. Go to the Chats tab and open a chat window.
3. Click Verify your identity to reveal a 6 digit verification code.
4. The screen to verify your identity will appear on the smartphone version of LINE.
5. Enter the 6 digit verification code from the PC version of LINE.

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The screen to verify my identity for Letter Sealing is not appearing toggle
When verifying your identity on the PC version of LINE, if the screen to enter the verification code for Letter Sealing does not appear on the smartphone version of LINE, please try the following:

1. Start the smartphone version of LINE.
2. Go to MoreSettings Privacy.
3. Turn Letter Sealing OFF, then turn it back ON again.

Afterwards, please refer to the following Help article and try verifying your identity once again.

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Poll

Creating polls toggle
To create a poll: 
1. Open the group or multi-person chat that you want to make a poll in.
2. Click the menu icon at the top right of the screen > Poll > Create poll.
Note: If you have already created polls in the same chat before, click Create poll at the bottom of the list.

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Participating in polls toggle
You can participate in a poll from the notification message that appears in the chat when it's created.
Note: If the poll was created in a group chat, it will also be automatically added to Notes.

To view old polls, click the menu icon at the top right of the screen > Poll, or check your group notes.

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What kind of polls can I create? toggle
On the poll creation screen, select Text to enter your own options. You can also create poll options using your own text and images.

Select the Date tab to create poll options for different dates. You can also allow users to vote anonymously and to select multiple options.

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Editing polls toggle
Only the creator of an existing poll can edit the contents if no one has voted on it. It can no longer be edited once users have answered it.

Any member of the chat room can add more options to a poll.

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What happens when a poll ends? toggle
A message will appear in the chat room announcing that the poll has closed once the set closing date has ended, or if the creator of the poll chooses to end it.

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Can I delete a poll? toggle
You are only able to delete polls that you have created yourself. You cannot delete a poll created by another group member.

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